Submit a Review for Shipley Manor Care Home
Steel Drive, Shipley, BD17 7FF
View Full Details of Shipley Manor Care HomeLatest Reviews for Shipley Manor Care Home
21 May 2025
We were recommended Shipley manor by a friend whose parent is a resident . From our initial visit to picking up my father in law after his respite stay we were very impressed with everything . It was the first time he had been for respite care so we were all anxious but those anxieties soon went away. The emails from the staff were so reassuring and she always said if there was anything they could do to make his stay more comfortable to just ask . When we did a pre stay visit with him they asked what beer he liked to drink , and they arranged for some to be waiting for him . A staff member called each day for the daily paper he got at home .. such small things but made a huge difference . When we picked him up , all the staff came to say goodbye and how much they'd enjoyed having him , which made him emotional . I knew then we had made the right choice of respite care . Thank you so much everyone .
12 May 2025
Shipley Manor is an excellent care home with wonderful caring staff. My mum was originally a respite patient with early-onset dementia. She became a permanent resident at the beginning of the year, this, together with her twenty-four-hour care from a team of dedicated, patient, friendly and caring staff, my mum continues to thrive and has a quality of life which has improved 100% since she has been a resident.
01 May 2025
Mum has been a resident now for a year. I have nothing but good things to say about everybody involved in her care. Any queries I have are settled very quick & efficiently. Staff are very supportive to both mum & myself. After visiting I come away knowing that mum is being well looked after . I would just like to say a big thankyou to all at Shipley Manor
01 May 2025
Staff and management really friendly and helpful. My mum is a bit reluctant to get involved in the events program but they keep trying to persuade her.
29 April 2025
Shipley Manor has truly proven to be an exceptional care home. Since my mum became a resident, I've noticed a remarkable improvement in her health and overall wellbeing. The staff and carers are incredibly loving, supportive, and compassionate towards all the residents. The home itself is immaculate, always clean and welcoming. A special mention must go to the activities coordinator, who goes above and beyond to keep the residents mentally stimulated and engaged in a range of activities that bring them joy and purpose. I couldn't be happier with the care my mum is receiving. Knowing she is in such safe and caring hands gives me great reassurance and peace of mind that my Mum is surrounded by such wonderful people. Thank you from the bottom of my heart for everything you do.
15 April 2025
I thought I should write an up to date review. My Mum has been a resident since winter 2023 and, from the very beginning, both myself, my Mum and my family have always felt so welcomed and cared for in every way. My Mum has been looked after with all of the care I would wish she would have. All of the staff are amazing, and I am on first name terms with most of the carers and management. The carers on the floor and all of the management are unbelievable. As a family, we are so indebted to them all. Not only do they look after the residents but they also look after the whole family. I cannot thank them enough. Well done each and every one of you. I particularly enjoy all of the activities put on for residents on a daily basis which aren't just limited to inside the care home but frequently involving trips out. The home has a strong link with the students at the local college who visit on a regular basis. I would like to thank each and every one, keep up the good work.
07 April 2025
Shipley Manor provided the most compassionate and caring environment for my Grandmothers end of life care. The staff are caring, empathetic and supportive to the wider family. They provided dignity to my grandmother in her final few weeks and empowered our decisions as a family. Shipley Manor I cannot thank you enough for the care and attention that you provided. We felt like family, the home as also provided after support and stay in touch with us as a family. There genuinely is no other home I'd consider. As someone who works in healthcare and visits many different elderly/residential settings, Shipley Manor is everything and more for your loved one. The staff are knowledgeable and liaise with other healthcare professionals appropriately. Some complaints on here refer to protected meal breaks being an issue - we found this to be a god send! We knew my Grandmother was fed, cared for and uninterrupted in this time. The home was always clean, bright and full of activity and chatter.
04 April 2025
My aunt and uncle have been residents at Shipley Manor since December 2024. How lucky we are to have found this wonderful care home. Every member of staff is exceptional, highly professional manager, deputy manager and administrator, wonderful, kind care staff dedicated domestic and catering staff who keep the place like a luxury hotel. Nothing is too much trouble for anyone, they treat each resident as if they are family members.
20 March 2025
I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now. Mum and Dad can be challenging due to aging and Dementia but we have found all the staff really very good in the care and attention they give to our parents. It can vary a bit due to staffing changes but if ever there has been an issue it has been dealt with quickly and to good effect. Certain staff members are absolutely amazing with my parents and often share the pain of watching mum and dad decline alongside us. Some of the staff feel now like family members. Just lately we have had stresses due to the pursuit of local authority funding and I can't praise the manager, enough. She has been utterly kind, compassionate and caring. Honestly don't know how I would be managing without her. So, finally, thank you all so very much. I don't have the words to express my gratitude for all you do.
04 March 2025
My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely attentive and caring. When we visited, the staff were always courteous and extremely professional, from the manager to the care staff. We have booked my mum in for some more respite when we go away in April. I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday. Highly recommended.
19 November 2024
Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.
05 November 2024
My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs. At times of ill health, the extra care given has been faultless. The food is excellent and nutritious and the afternoon tea looks delicious. There is an excellent activities programme daily provided by dedicated staff. They run a varied programme with outside involvement. Of course over such a long period of time matters arise which have always been discussed and resolved if possible. .
29 October 2024
My sister-in-law was admitted to Shipley Manor 1 year ago, after settling in (approx 1 month) she has had exemplary care the surroundings are pleasant and kept immaculate and the staff are conscientious, compassionate and caring. During this time my sister-in-law suffered a short illness, and the care given contributed greatly to her recovery. I have no hesitation in recommending this care home to anyone who needs care for an elderly relative.
16 October 2024
Two stars for the lovely setting and some of the staff, 0 stars for the management and duty of care. Don't be deceived by the hotel appearance reception area. My mum's room was dusty, and unclean and a few times when we visited. There were soiled pads in the bathroom and in her wardrobe, faeces in her bed, and many times no toilet paper available. Trying to find anyone to ask for this basic necessity was nearly impossible. On the ground floor, there was hardly any staff available. Even though she's diabetic her feet were never checked, they then told us they weren't allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude.
08 October 2024
On walking into Shipley Manor for a visit. We were amazed at how well it was organised. A hotel for the elderly who for whatever reason could not look after themselves at home. The staff were very welcoming and advised us of the correct path to go done with regards to our 93-year-old friend going to live there. Once settled in we visited him on a regular basis for six months until he sadly passed away. Every member of staff we came into contact with greeted us with a smile and any concerns or questions we asked about our dear friend were dealt with immediately. He was looked after with the high quality of care we wanted for him.
18 September 2024
The care home was highly recommended by my niece. We visited the home prior to arranging respite care for Mum. From the rooms with ensuite, the facilities and the friendly and professional staff we were sure that all Mum's needs would be met. We were not wrong. She thoroughly enjoyed her stay. Made friends, joined in activities and the staff were very kind and caring.
06 September 2024
Don't be fooled by the lovely canalside building. With good reviews on their site, we'd no reason to query the care, too new to have a CQC rating. The staff were friendly but something seemed wrong. His toileting needs were not being met. Every day he waited hours to be taken, which led to complications and distress. He had an inadequate chair which caused a huge sore on his spine. There were delays getting urgent med and the attitude was that he/we were asking too much. One day his trousers were saturated in urine and his ulcerated legs, weeping and sore. We confronted the manager who was defensive/angry. She blamed his cancer. We were told the problem was my Dad for being demanding. How can you not be demanding when you have lost the use of your legs? We moved him to a wonderful nursing home and the care was next level. Everything was just done, with no fanfare. Only with hindsight, after seeing what proper care, did we have clarity on the scale of neglect we experienced at Shipley Manor.
29 August 2024
Booking in for respite care to completing that care was everything it should have been. The care staff were helpful and helped me recover fast. I would recommend your care home to others and if necessary stay there again.
11 July 2024
My father-in-law went into Shipley Manor for end-of-life care as he had cancer. We had no previous experience of care homes and had never been in a situation like this before. The building is nice, the rooms spacious and most of the staff friendly but that's where the positives end. His medical needs were not met, his room smelled strongly of urine, and he was left on the toilet for long periods of time. When we queried it we were told he was not of sound mind and it was his own fault. He had cancer but it had not affected his mind which was completely sound. This response was uncalled for, hostile and defensive. It masked a shocking catalogue of neglect. We managed to move him to a different home when we realised the extent of his neglect. He passed away peacefully there surrounded by fully trained and caring nursing staff. I know care homes do have their problems but this was different. I would never recommend putting a loved one under the care of this establishment.
11 July 2024
I would like to say how utterly grateful and appreciative myself and all my family are of the excellent end-of-life care you gave my father. He spent his final year with you, and you treated him with the utmost respect and love the entire time. During his final weeks as he lay in bed, you were extremely attentive to his needs, you kept him comfortable and you made his final days dignified. I can never thank you enough for your dedication and love.
Latest Reviews for Shipley Manor Care Home
21 May 2025
We were recommended Shipley manor by a friend whose parent is a resident . From our initial visit to picking up my father in law after his respite stay we were very impressed with everything . It was the first time he had been for respite care so we were all anxious but those anxieties soon went away. The emails from the staff were so reassuring and she always said if there was anything they could do to make his stay more comfortable to just ask . When we did a pre stay visit with him they asked what beer he liked to drink , and they arranged for some to be waiting for him . A staff member called each day for the daily paper he got at home .. such small things but made a huge difference . When we picked him up , all the staff came to say goodbye and how much they'd enjoyed having him , which made him emotional . I knew then we had made the right choice of respite care . Thank you so much everyone .
12 May 2025
Shipley Manor is an excellent care home with wonderful caring staff. My mum was originally a respite patient with early-onset dementia. She became a permanent resident at the beginning of the year, this, together with her twenty-four-hour care from a team of dedicated, patient, friendly and caring staff, my mum continues to thrive and has a quality of life which has improved 100% since she has been a resident.
01 May 2025
Mum has been a resident now for a year. I have nothing but good things to say about everybody involved in her care. Any queries I have are settled very quick & efficiently. Staff are very supportive to both mum & myself. After visiting I come away knowing that mum is being well looked after . I would just like to say a big thankyou to all at Shipley Manor
01 May 2025
Staff and management really friendly and helpful. My mum is a bit reluctant to get involved in the events program but they keep trying to persuade her.
29 April 2025
Shipley Manor has truly proven to be an exceptional care home. Since my mum became a resident, I've noticed a remarkable improvement in her health and overall wellbeing. The staff and carers are incredibly loving, supportive, and compassionate towards all the residents. The home itself is immaculate, always clean and welcoming. A special mention must go to the activities coordinator, who goes above and beyond to keep the residents mentally stimulated and engaged in a range of activities that bring them joy and purpose. I couldn't be happier with the care my mum is receiving. Knowing she is in such safe and caring hands gives me great reassurance and peace of mind that my Mum is surrounded by such wonderful people. Thank you from the bottom of my heart for everything you do.
15 April 2025
I thought I should write an up to date review. My Mum has been a resident since winter 2023 and, from the very beginning, both myself, my Mum and my family have always felt so welcomed and cared for in every way. My Mum has been looked after with all of the care I would wish she would have. All of the staff are amazing, and I am on first name terms with most of the carers and management. The carers on the floor and all of the management are unbelievable. As a family, we are so indebted to them all. Not only do they look after the residents but they also look after the whole family. I cannot thank them enough. Well done each and every one of you. I particularly enjoy all of the activities put on for residents on a daily basis which aren't just limited to inside the care home but frequently involving trips out. The home has a strong link with the students at the local college who visit on a regular basis. I would like to thank each and every one, keep up the good work.
07 April 2025
Shipley Manor provided the most compassionate and caring environment for my Grandmothers end of life care. The staff are caring, empathetic and supportive to the wider family. They provided dignity to my grandmother in her final few weeks and empowered our decisions as a family. Shipley Manor I cannot thank you enough for the care and attention that you provided. We felt like family, the home as also provided after support and stay in touch with us as a family. There genuinely is no other home I'd consider. As someone who works in healthcare and visits many different elderly/residential settings, Shipley Manor is everything and more for your loved one. The staff are knowledgeable and liaise with other healthcare professionals appropriately. Some complaints on here refer to protected meal breaks being an issue - we found this to be a god send! We knew my Grandmother was fed, cared for and uninterrupted in this time. The home was always clean, bright and full of activity and chatter.
04 April 2025
My aunt and uncle have been residents at Shipley Manor since December 2024. How lucky we are to have found this wonderful care home. Every member of staff is exceptional, highly professional manager, deputy manager and administrator, wonderful, kind care staff dedicated domestic and catering staff who keep the place like a luxury hotel. Nothing is too much trouble for anyone, they treat each resident as if they are family members.
20 March 2025
I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now. Mum and Dad can be challenging due to aging and Dementia but we have found all the staff really very good in the care and attention they give to our parents. It can vary a bit due to staffing changes but if ever there has been an issue it has been dealt with quickly and to good effect. Certain staff members are absolutely amazing with my parents and often share the pain of watching mum and dad decline alongside us. Some of the staff feel now like family members. Just lately we have had stresses due to the pursuit of local authority funding and I can't praise the manager, enough. She has been utterly kind, compassionate and caring. Honestly don't know how I would be managing without her. So, finally, thank you all so very much. I don't have the words to express my gratitude for all you do.
04 March 2025
My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely attentive and caring. When we visited, the staff were always courteous and extremely professional, from the manager to the care staff. We have booked my mum in for some more respite when we go away in April. I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday. Highly recommended.
19 November 2024
Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.
05 November 2024
My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs. At times of ill health, the extra care given has been faultless. The food is excellent and nutritious and the afternoon tea looks delicious. There is an excellent activities programme daily provided by dedicated staff. They run a varied programme with outside involvement. Of course over such a long period of time matters arise which have always been discussed and resolved if possible. .
29 October 2024
My sister-in-law was admitted to Shipley Manor 1 year ago, after settling in (approx 1 month) she has had exemplary care the surroundings are pleasant and kept immaculate and the staff are conscientious, compassionate and caring. During this time my sister-in-law suffered a short illness, and the care given contributed greatly to her recovery. I have no hesitation in recommending this care home to anyone who needs care for an elderly relative.
16 October 2024
Two stars for the lovely setting and some of the staff, 0 stars for the management and duty of care. Don't be deceived by the hotel appearance reception area. My mum's room was dusty, and unclean and a few times when we visited. There were soiled pads in the bathroom and in her wardrobe, faeces in her bed, and many times no toilet paper available. Trying to find anyone to ask for this basic necessity was nearly impossible. On the ground floor, there was hardly any staff available. Even though she's diabetic her feet were never checked, they then told us they weren't allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude.
08 October 2024
On walking into Shipley Manor for a visit. We were amazed at how well it was organised. A hotel for the elderly who for whatever reason could not look after themselves at home. The staff were very welcoming and advised us of the correct path to go done with regards to our 93-year-old friend going to live there. Once settled in we visited him on a regular basis for six months until he sadly passed away. Every member of staff we came into contact with greeted us with a smile and any concerns or questions we asked about our dear friend were dealt with immediately. He was looked after with the high quality of care we wanted for him.
18 September 2024
The care home was highly recommended by my niece. We visited the home prior to arranging respite care for Mum. From the rooms with ensuite, the facilities and the friendly and professional staff we were sure that all Mum's needs would be met. We were not wrong. She thoroughly enjoyed her stay. Made friends, joined in activities and the staff were very kind and caring.
06 September 2024
Don't be fooled by the lovely canalside building. With good reviews on their site, we'd no reason to query the care, too new to have a CQC rating. The staff were friendly but something seemed wrong. His toileting needs were not being met. Every day he waited hours to be taken, which led to complications and distress. He had an inadequate chair which caused a huge sore on his spine. There were delays getting urgent med and the attitude was that he/we were asking too much. One day his trousers were saturated in urine and his ulcerated legs, weeping and sore. We confronted the manager who was defensive/angry. She blamed his cancer. We were told the problem was my Dad for being demanding. How can you not be demanding when you have lost the use of your legs? We moved him to a wonderful nursing home and the care was next level. Everything was just done, with no fanfare. Only with hindsight, after seeing what proper care, did we have clarity on the scale of neglect we experienced at Shipley Manor.
29 August 2024
Booking in for respite care to completing that care was everything it should have been. The care staff were helpful and helped me recover fast. I would recommend your care home to others and if necessary stay there again.
11 July 2024
My father-in-law went into Shipley Manor for end-of-life care as he had cancer. We had no previous experience of care homes and had never been in a situation like this before. The building is nice, the rooms spacious and most of the staff friendly but that's where the positives end. His medical needs were not met, his room smelled strongly of urine, and he was left on the toilet for long periods of time. When we queried it we were told he was not of sound mind and it was his own fault. He had cancer but it had not affected his mind which was completely sound. This response was uncalled for, hostile and defensive. It masked a shocking catalogue of neglect. We managed to move him to a different home when we realised the extent of his neglect. He passed away peacefully there surrounded by fully trained and caring nursing staff. I know care homes do have their problems but this was different. I would never recommend putting a loved one under the care of this establishment.
11 July 2024
I would like to say how utterly grateful and appreciative myself and all my family are of the excellent end-of-life care you gave my father. He spent his final year with you, and you treated him with the utmost respect and love the entire time. During his final weeks as he lay in bed, you were extremely attentive to his needs, you kept him comfortable and you made his final days dignified. I can never thank you enough for your dedication and love.