Shipley Manor Care Home

Thank you so much for your kind comments which I will pass onto our team. At Shipley Manor we will always try to make those special, magical moments happen and we are very pleased we were able to do this for your Grandmother and family especially to see the joy on your Grandmothers face was wonderful. It has been an honour and privilege to look after your Grandmother.

Thank you for the lovely comments. It has been an absolute pleasure to be part of all your lives and it is fulfilling to know her needs have been met with dignity as this is extremely important to us. I will pass on your thanks to the whole team

Thank you for choosing Shipley Manor and taking the time to review our home . It was a pleasure to care for your father in law and look forward to seeing you all again . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor family.

Thank you so much for your kind words. Were truly touched to hear how well your mum is doing at Shipley Manor. It means the world to our team to know that her quality of life has improved and that she feels safe and cared for. Well make sure to share your lovely feedback with everyone here.

Thank you for taking the time to review our home . It is always nice to receive recoginition for the care that the home team provides to residents and their families . I will of course pass your kind words to the Shipley Family .

Thank you for taking the time to write such a fabulous review . We really appreciate you recognsising the great work that the Shipley Manor Care team provide and I will of course make sure that your kind words are passed on .

Thank you so much for your kind words about our staff! We are incredibly proud of our team and are delighted to hear that they have made your Mum's stay so positive. We are committed to providing the highest quality of care and are grateful for your feedback, which helps us to continuously improve. We value your trust in us and look forward to continuing to care for Mum.

Than you for taking the time to review our home at this difficult time . Please accept our sincere condolences for your loss . Your kind words are greatly appreciated .

Thank you for choosing Shipley Manor for your Aunt & Uncles Care. We are delighted at how they have settled in . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor family .

Thank you for taking the time to review our home again . It is pleasure ot care for your parents . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor Family

Thank you for choosing Shipley Manor for your Mum's respite care. Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor team. We look forward to seeing you again in April.

Thank you for your feedback. We acknowledge the concerns raised regarding your mum's stay and conducted a thorough investigation, which included staff discussions, review of care records, and communication with relevant professionals. Our findings have been shared with the CQC and closed. A choice of room was given and your family chose the room as it had a lovely view of the canal. It was confirmed that your mum ate her meals in the dining room and was encouraged to socialise, though she made individual choices regarding participation. Protected mealtimes, communicated to your family, aim to maintain residents' safety and nutrition. The GP discussed with your mum at length her choices of treatment to enable her to make her decision which he felt did not require power of attorney input. We are committed to reflecting on feedback to continuously improve our care practices. Do not hesitate to reach out directly so we can further discuss your concerns and work towards a resolution.

Thank you so much for sharing your thoughtful feedback. We're truly grateful to hear that your sister has felt well cared for and that our team's efforts to provide attentive, individualised care have made a difference, especially during times of illness. It's wonderful to know that the food and activities are bringing comfort and joy, as these are at the heart of what we aim to provide. We also appreciate your openness regarding any matters that have arisen along the way, and we're pleased we could address them together. Your support and trust mean a lot to us, and we look forward to continuing to provide the very best care for your sister.

Thank you for such kind words and for sharing your experience with Shipley Manor. We're delighted to hear that your sister-in-law has felt so well cared for and supported by our compassionate team. It's wonderful to know our care contributed to her recovery, and we're grateful for your recommendation. We'll continue to ensure her time here is as positive and comfortable as possible.

Thank you for sharing your concerns about your experience at Shipley Manor Care Home. I'm sorry to hear about the issues faced, and understand how upsetting this must have been. We take all feedback seriously and addressed the matters you raised immediately regarding cleanliness and supplies. Regarding your concern about your mother's diabetic foot care, I'd like to explain that while our care staff monitor the general well-being of residents, specialised foot care for diabetic patients usually requires attention from a Qualified Podiatrist and/or GP. We encourage families to arrange this care directly with the relevant medical professionals, and we are happy to help with any arrangements. We've already been in touch to discuss these concerns, but I want to reaffirm our commitment to providing the best care possible. If you'd like to discuss this further or need any more support, please feel free to contact us.

Thank you so much for your thoughtful and kind review. We are truly touched by your words and grateful that you entrusted Shipley Manor to care for your dear friend. It means the world to us to know that you felt welcomed, and supported and that he received the high standard of care you wanted for him. Our team takes great pride in providing compassionate care, and we are so glad we could make his time with us as comfortable as possible. Please know that your kind words will be shared with the team, and they will appreciate hearing this.

Thank you so much for your wonderful review. We're delighted that your experience at Shipley Manor Care Home has been so positive, and we're especially glad to hear that your mum had such a great stay with us. It's heartwarming to know she felt comfortable, made new friends, and enjoyed the activities. Our team takes pride in providing a warm, caring, and supportive environment, and it's great to hear that it made a difference for your mum. Please pass along our thanks to your niece for recommending us, and we're always here if you need anything in the future.

Thank you for your feedback. We're truly sorry to hear about your experience. Providing the highest standard of care is our priority, and we take all concerns seriously. We regret that these issues weren't raised with us at the time, as we are committed to resolving concerns promptly. We understand this has been a challenging time for your family and want to offer our full support. We invite you to discuss your experience with us directly, so we can better understand your perspective, clarify any misunderstandings, and ensure accurate information is shared about our home. We are always open to feedback and committed to improving. Thank you again, and we hope to speak with you soon.