Shipley Manor Care Home

Steel Drive, Shipley BD17 7FF
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9.5 46 Reviews
  • Shipley Manor Care Home, Shipley
Welcome to Shipley Manor a purpose-built Care Home.

Each of the 66 en-suite bedrooms is furnished to a high standard offering Residents the chance to enjoy comfort and tranquillity.

All residents are supported to live an active and fulfilled life. The person-centred care ethos puts each resident’s health and wellbeing central to everything, providing a truly holistic care package.
The facilities at Shipley Manor allow residents to enjoy other everyday routines that promote independence, from catching up with family and friends in the spacious communal lounges & dining areas, enjoying the gardens and views to utilising the Beauty Salon or simply spending time in the Shipley Manor Cafe.

Shipley Manor has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

Veteran Friendly
Shipley Manor are proud to have achieved Veteran Friendly Accreditation meaning the home can support veterans with their wellbeing needs, addressing social isolation and providing signposting to statutory and charitable services.


The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible.
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Care Provided by Shipley Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Residential Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1210

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Shipley Manor Care Home to find out the exact price for your requirements.

Contact Shipley Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shipley Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Sharon Burton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors always welcome.

Parking

  • Free Parking available on site.

Shipley Manor Care Home Reviews (46)

9.5

Shipley Manor Care Home has a Review Score of 9.5 (9.502) out of 10, based on 36 reviews in the last 2 years.
Over all time Shipley Manor Care Home has 46 reviews.

Overall Experience
  • 38
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  • 4
Date Published
  • 46
  • 13
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  • 36
  • 10
Reviewer Connection to Shipley Manor Care Home
  • 21
  • 5
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Total of 46, showing 21-40
Review from G C (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely
attentive and caring.
When we visited, the staff were always courteous and extremely professional, from the manager to the care staff.
We have booked my mum in for some more respite when we go away in April.
I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday.
Highly recommended.
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Thank you for choosing Shipley Manor for your Mum's respite care. Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor team. We look forward to seeing you…read more
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Review from Jane A (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately
recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your feedback. We acknowledge the concerns raised regarding your mum's stay and conducted a thorough investigation, which included staff discussions, review of care records, and…read more
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Review from Dilys B (Sister of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs.
At times of ill health, the extra care given has been faultless.
The food is excellent and nutritious and the afternoon tea looks delicious.
There is an excellent activities
programme daily provided by dedicated staff. They run a varied programme with outside involvement.
Of course over such a long period of time matters arise which have always been discussed and resolved if possible.
.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for sharing your thoughtful feedback. We're truly grateful to hear that your sister has felt well cared for and that our team's efforts to provide attentive, individualised care have…read more
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Review from Peter C (Brother-in-law of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister-in-law was admitted to Shipley Manor 1 year ago, after settling in (approx 1 month) she has had exemplary care the surroundings are pleasant and kept immaculate and the staff are conscientious, compassionate and caring. During this time my sister-in-law suffered a short illness, and the care
given contributed greatly to her recovery. I have no hesitation in recommending this care home to anyone who needs care for an elderly relative.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for such kind words and for sharing your experience with Shipley Manor. We're delighted to hear that your sister-in-law has felt so well cared for and supported by our compassionate team.…read more
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Review from L M (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Two stars for the lovely setting and some of the staff, 0 stars for the management and duty of care.
Don't be deceived by the hotel appearance reception area. My mum's room was dusty, and unclean and a few times when we visited. There were soiled pads in the bathroom and in her wardrobe, faeces in
her bed, and many times no toilet paper available. Trying to find anyone to ask for this basic necessity was nearly impossible. On the ground floor, there was hardly any staff available. Even though she's diabetic her feet were never checked, they then told us they weren't allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude.
Reply from Adam Ward, Operations Manager at Shipley Manor Care Home
Thank you for sharing your concerns about your experience at Shipley Manor Care Home. I'm sorry to hear about the issues faced, and understand how upsetting this must have been. We take all feedback…read more
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Review from Gillian H (Friend of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On walking into Shipley Manor for a visit. We were amazed at how well it was organised. A hotel for the elderly who for whatever reason could not look after themselves at home. The staff were very welcoming and advised us of the correct path to go done with regards to our 93-year-old friend going to
live there. Once settled in we visited him on a regular basis for six months until he sadly passed away. Every member of staff we came into contact with greeted us with a smile and any concerns or questions we asked about our dear friend were dealt with immediately. He was looked after with the high quality of care we wanted for him.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your thoughtful and kind review. We are truly touched by your words and grateful that you entrusted Shipley Manor to care for your dear friend. It means the world to us to know…read more
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Review from C C (Daughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Don't be fooled by the lovely canalside building.
With good reviews on their site, we'd no reason to query the care, too new to have a CQC rating. The staff were friendly but something seemed wrong. His toileting needs were not being met. Every day he waited hours to be taken, which led to complications
and distress. He had an inadequate chair which caused a huge sore on his spine. There were delays getting urgent med and the attitude was that he/we were asking too much. One day his trousers were saturated in urine and his ulcerated legs, weeping and sore.
We confronted the manager who was defensive/angry. She blamed his cancer. We were told the problem was my Dad for being demanding. How can you not be demanding when you have lost the use of your legs?
We moved him to a wonderful nursing home and the care was next level. Everything was just done, with no fanfare. Only with hindsight, after seeing what proper care, did we have clarity on the scale of neglect we experienced at Shipley Manor.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your feedback. We're truly sorry to hear about your experience. Providing the highest standard of care is our priority, and we take all concerns seriously. We regret that these issues…read more
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Review from Maureen C (Respite Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Booking in for respite care to completing that care was everything it should have been. The care staff were helpful and helped me recover fast. I would recommend your care home to others and if necessary stay there again.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your stay for respite care met your expectations and that our team was able to…read more
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Review from T R (Daughter-in-law of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father-in-law went into Shipley Manor for end-of-life care as he had cancer.
We had no previous experience of care homes and had never been in a situation like this before. The building is nice, the rooms spacious and most of the staff friendly but that's where the positives end. His medical needs
were not met, his room smelled strongly of urine, and he was left on the toilet for long periods of time. When we queried it we were told he was not of sound mind and it was his own fault. He had cancer but it had not affected his mind which was completely sound. This response was uncalled for, hostile and defensive. It masked a shocking catalogue of neglect.
We managed to move him to a different home when we realised the extent of his neglect. He passed away peacefully there surrounded by fully trained and caring nursing staff. I know care homes do have their problems but this was different. I would never recommend putting a loved one under the care of this establishment.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the issues you faced and are truly saddened by your loss. We understand that you were navigating an…read more
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Review from L J (Daughter of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say how utterly grateful and appreciative myself and all my family are of the excellent end-of-life care you gave my father.
He spent his final year with you, and you treated him with the utmost respect and love the entire time. During his final weeks as he lay in bed, you were extremely
attentive to his needs, you kept him comfortable and you made his final days dignified.
I can never thank you enough for your dedication and love.
Reply from Sharon Burton, Home Manager at Shipley Manor Care Home
Thank you for your kind words. It has been an absolute pleasure to be part of your lives and for our teams to be able to care for your Dad throughout his final year. Our teams are dedicated and…read more
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Review from H G (Son-in-law of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had to move my mother-in-law to Shipley Manor after her old care home was closed. Could not believe the difference between the old and new places. Shipley Manor is absolutely superb. I cannot fault it, the place is spotless, the staff must have been hand-picked because they all know how to do the job
to make residents happy and comfortable. Rooms brilliant, food is like a 5 star restaurant. Management sort any problem out straight away, not that I've personally had any. They should all get a medal for the work they do. Thank you, Shipley Manor.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your wonderful review of Shipley Manor! We are thrilled to hear that your mother-in-law has had such a positive experience since moving in. Your kind words about our spotless…read more
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Review from A K (Daughter of Resident) published on 3 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Looks are very deceiving. My mum is a dementia patient and for the last few months the care is atrocious, the day staff are really nice, my mum has had several falls and her feet are mouldy and she has bad fungus because they are not showering her, she has dementia so she needs the special gentle care
but is not getting it, she's had a fall today but they called my sister in Greece and not a doctor, she has issues with low sodium, the staff need training, for £1400 a week the care is awful.
Reply from Sharon Burton, Home Manager at Shipley Manor Care Home
Thank you for sharing your feedback. We are concerned to hear your comments and regret that you felt the need to express your concerns publicly without addressing them with our management which we…read more
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Review from Pamela B (Friend of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time visiting a friend. Very impressed with the cleanliness. All staff are very friendly, lovely dining area and a private room for each resident. Really nice and very impressed overall, it was a lovely visit.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you for your kind review. We're delighted to hear you were impressed with the cleanliness and friendliness of our staff at Shipley Manor. It's wonderful to know you had a pleasant visit and…read more
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Review from L T (Friend of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we got to the main door a lady let us in and showed us where we were to sign in she then took us up to see our friend who was in the lounge/tearoom with her new friends and sat around with a lovely man having a sing-song it was lovely. We went to her room and I must say it is really lovely her
bathroom is perfect her room is decorated to a high standard and every member of staff was very polite and seemed to enjoy their work Can’t speak too highly of this home, the staff were very nice.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for your kind words and for taking the time to share your positive experience at Shipley Manor Care Home! We're delighted to hear that you felt welcomed and impressed by the care and…read more
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Review from B H (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents at Shipley Manor since last April. Sadly my father passed away last year after several months in the home but Mum is still living there. The last few months of my father's life were happy ones, lots of laughter, care and much love from all the staff. My mum is very settled
and we cannot fault her care. All the staff are very caring, thoughtful and supportive of all my mum's needs. We are reassured that she is very well looked after.
Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home
Thank you so much for taking the time to share your family's experience at Shipley Manor. We are deeply sorry for the loss of your father and are grateful to have had the opportunity to make his last…read more
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Review from Victoria K (Granddaughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my grandma into this home last month and I couldn't have wished for a better experience. I got her room ready before her arrival and the staff were so accommodating and have continued to support not just my gran, but myself also. I really can't thank them enough. The home and rooms are kept
clean to the highest standard, the rooms are cosy, comfortable and feel like they have a calming atmosphere. The biggest difference is in my grandma, she is happier and more stimulated with lots going on around her and has made new friends straight away. Moving her into Shipley Manor couldn't have gone any better.
Reply from Sharon Burton, Home Manager at Shipley Manor Care Home
Thank you so much for your heartwarming feedback! We are delighted to hear that your experience with Shipley Manor has exceeded your expectations. It brings us immense joy to know that your grandma is…read more
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Review from Anthony H (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our gravely ill mother was admitted to Shipley Manor for nursing care. Throughout the short time she was a resident prior to her passing, she was treated with great care and compassion by all staff, who also could not have been more accommodating to visiting friends and family.
My mother’s stay at
Shipley Manor and the care given was faultless, and I could not recommend this care home more highly.
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Anthony, sorry for your loss. Many thanks for taking the time to review our home. It was a privilege to care for your Mum, and she is greatly missed by all. Your kind words are greatly…read more
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Review from Katharine N (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very nervous thinking about someone else taking care of Mum without one of us being around as she has advanced stages of dementia.
We went along for a visit and were very impressed with the facilities. Very clean, tidy and spacious, with a beautiful view of the canal, which incidentally has
plenty going on with lots of people walking, cycling and barges passing regularly.
Mum settled in very quickly and was comfortable. It really is like a fabulous hotel, and when we picked Mum up, she had been engaged all week with plenty of activities and people to talk to and enjoyed the food. For anyone that is nervous about trusting their loved ones into residential care, I urge you to go along to see the facilities and meet the team - you will not be nervous for long.
One of the team took Mum out on Saturday for a walk along the canal, and they stopped off for fish and chips. Where would you get that kind of attention?
Mum is going to be going back on a regular basis.
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Katharine, many thanks for taking the time to review our home. It is always our pleasure to care for your Mum, and we are delighted with how she has settled with us. Your kind words are greatly…read more
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Review from Sally K (Daughter-in-law of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the perfect care for my mother-in-law following the death of her husband.
The staff were attentive, and she loved the soup.
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Sally, many thanks for taking the time to review our home. It was our pleasure to care for your mother-in-law, and we are delighted she enjoyed the soup! Your kind words are greatly appreciated,…read more
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Review from Charlotte R (Niece of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt and uncle are residents at Shipley Manor Care Home.
They were one of the first residents to arrive.
The care is outstanding, the staff are engaged and really do have the best interests of both of them at heart.
The cleanliness is second to none; it’s like being in a 5-star hotel.
Home-cooked
food looks delicious served in restaurant-style surroundings.
The rooms are spacious and airy, and their belongings dotted around the place really make it a home from home.
We cannot praise the whole team enough; we really feel at ease knowing they are being well cared for. Thank you!
Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home
Dear Charlotte, many thanks for taking the time to review our home. It is our pleasure to care for your loved ones, and are delighted they settled in so well. Your kind words are greatly appreciated,…read more
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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Shipley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.502 for Shipley Manor Care Home is calculated as follows: ( (335 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (11 Poors x 2) + (30 Very Poors x 1) ) ÷ 424 Ratings = 4.502
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shipley Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sharon

Sharon Burton

Job Title: Home Manager Joined: 2022

I am a registered nurse and have worked within the healthcare sector for 35 years gaining valuable experience in all sectors including adult social care.


I have a strong record of achievements as a Director of Nursing and Governance in hospitals as well as in Care Home Commissioning. More recently I have successfully opened 4 new care homes building them into the thriving homes they are today.


I believe a significant part of my role is to develop the skills and knowledge of the care team to deliver the best possible care and bring the home Outstanding. Having an MBA and business experience ensures the home has a strong future, something that is extremely important in the current economic climate.


I have 2 sons and a grandson and I have a passion for 1950s vintage weekends. I also have a French bulldog called Eric who loves meeting the residents and visitors at the home

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