Shipley Manor Care Home

Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the issues you faced and are truly saddened by your loss. We understand that you were navigating an incredibly difficult situation, and we apologise if our previous response came across as hostile or defensive. That was never our intention. We strive to provide the best care possible and are committed to addressing any concerns to ensure such experiences do not happen in the future. We take your feedback very seriously and would greatly appreciate the opportunity to discuss your concerns further. This will help us understand exactly what went wrong and how we can improve our services. Please do not hesitate to get in touch with us directly. Your insights are invaluable in helping us provide better care for our residents.

Thank you for your kind words. It has been an absolute pleasure to be part of your lives and for our teams to be able to care for your Dad throughout his final year. Our teams are dedicated and committed to providing the highest standards of care to residents and their families at all life stages and we are pleased that we were able to achieve this for you. We will always have such fond and happy memories of the times we have shared with you and your Dad.

Thank you so much for your wonderful review of Shipley Manor! We are thrilled to hear that your mother-in-law has had such a positive experience since moving in. Your kind words about our spotless facilities, dedicated staff, excellent rooms, and top-notch food mean the world to us. We strive to create a comfortable and happy environment for all our residents, and it's incredibly rewarding to know that we've succeeded in making such a positive difference. Your recognition of our team's hard work and dedication is deeply appreciated. We'll be sure to share your compliments with everyone here at Shipley Manor. Thank you again for your heartfelt appreciation and support.

Thank you for sharing your feedback. We are concerned to hear your comments and regret that you felt the need to express your concerns publicly without addressing them with our management which we always encourage. We prioritise health and safety of our residents. Medical attention is always sought at the time of any event/fall. Family are called unless we are advised otherwise. You will be aware that professionals including physios and falls team are always involved. Staff are trained to provide comprehensive care, including showering and monitoring of health conditions eg fungal infections. GPs visit at least weekly, prescribe relevant treatment and monitor conditions such as sodium levels. We continuously train staff to meet the needs of residents, including those with dementia. We understand paying £1220 a week sets a high expectation for quality of care, and we are dedicated to meeting and exceeding those expectations. We request that you reach out to us directly to discuss further.

Thank you so much for your kind words and for taking the time to share your positive experience at Shipley Manor Care Home! We're delighted to hear that you felt welcomed and impressed by the care and environment we provide. It's our pleasure to create a warm, engaging, and high-standard home for all our residents. The team here is passionate about what they do, and it's wonderful to know that this comes across in their interactions. We look forward to welcoming you back to Shipley Manor soon.

Thank you so much for taking the time to share your family's experience at Shipley Manor. We are deeply sorry for the loss of your father and are grateful to have had the opportunity to make his last months as happy and comfortable as possible. It's heartwarming to hear that your mother feels settled and is receiving the care she deserves. Our staff strives to ensure that every resident feels loved and thoroughly supported, and your acknowledgement means the world to us. Thank you for placing your trust in us during such important times in your family's life. We are here for your mother and your family, always.

Thank you so much for your heartwarming feedback! We are delighted to hear that your experience with Shipley Manor has exceeded your expectations. It brings us immense joy to know that your grandma is happy, stimulated, and has seamlessly adjusted to her new home. We appreciate your kind words about our staff's accommodation and support, and we are committed to maintaining the highest standards of cleanliness and comfort. If there's anything more we can do for you or your grandma, please feel free to let us know.

Dear Anthony, sorry for your loss. Many thanks for taking the time to review our home. It was a privilege to care for your Mum, and she is greatly missed by all. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Katharine, many thanks for taking the time to review our home. It is always our pleasure to care for your Mum, and we are delighted with how she has settled with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Charlotte, many thanks for taking the time to review our home. It is our pleasure to care for your loved ones, and are delighted they settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley family.

Dear Pauline, many thanks for taking the time to review our home. It has been our pleasure to care for your parents. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Jane, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Nadia, Many thanks for taking the time to review our home. It was our pleasure to care for your husband are delighted that he settled in so well, and his experience was such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Brian, many thanks for taking the time to review our home. It is our pleasure to care for your friend, and as a visitor, we are delighted that your experience has been such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Wendy, many thanks for taking the time to review our home. It is our pleasure to care for your father, and we are delighted that your experience has been such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.

Dear Sue, many thanks for taking the time to review our home. We are delighted that you have chosen Shipley Manor, and it is our pleasure to care for your husband. Your kind words are greatly appreciated, and I will, of course, pass them on to the Shipley Manor family.