Submit a Review for Ascot Grange Care Home - Avery Collection
Bagshot Road, Ascot, SL5 9PR
View full details of Ascot Grange Care Home - Avery CollectionLatest Reviews for Ascot Grange Care Home - Avery Collection
29 April 2026
We looked at many care homes, trying to find the 'one' for our mum.
Walking into Ascot Grange was like walking into a five star hotel!
From the very beginning, the staff were so welcoming. Nothing was too much trouble. They made us feel less guilty about having to put mum into a care home.
Whenever we visited mum, we were always greeted with a cheery "hello" from the receptionist and staff.
When mum moved upstairs to Devonish Ward, the transition was so smooth.
When we visited her, it was just like we were all one big family.
When mum deteriorated and needed a hoist to safely move her from her bed to her wheelchair, they spoke to her the entire time putting her at ease.
Sadly mum passed in January, and again, the care and compassion shown to mum and our family was beautiful.
I would highly recommend Ascot Grange to anyone looking for a care home
20 April 2026
Mark and his outstanding team at Ascot Grange looked after my mother with respect, dignity, care and compassion over her three year stay.
She would tell me how happy she was, that Ascot Grange was her home and how much she loved the staff, often saying they were like family and friends to her.
She liked to argue and laugh with her Carers as if they were her own children.
The restaurant team always noted her precise requirements and never failed to give her exactly what she wanted with a smile. She was very complimentary about the food (and drink)
Team leaders and management invariably kept me informed as things developed and decisions, big and small, needed to be made.
I, and i know my mother would unreservedly recommend Ascot Grange.
17 April 2026
Having lost my Mum to Alzheimers in 2021, my Dad moved to Ascot Grange by choice in March 2022, foreseeing the additional care that he would need in future years despite being an 'Assisted Living' resident initially. I have to say that in the last four years of his life here (aged 97), he really
enjoyed his time in the company of all the residents and the Care Team and regularly participated in the various activities, whether it be exercise, shopping trips, other outings or resident committee meetings. From what we witnessed, especially in his final years, the care and dedication shown to all the residents by the Ascot Grange Team was of the highest standard and having viewed many of the Care facilities in the local area prior to choosing Ascot Grange, we have no doubt that the 'hotel-like' ambience, general look-and-feel, and staff dedication to residents, helps it stand 'head and shoulders' above others. Highly recommended by all our family who had the privilege of visiting Dad here.
10 April 2026
After looking at 5 others in the area we literally burst into tears when we walked in to Ascot Grange. The greeting, overall look and the demeanour of the residents was incredible. We were looking for a Care Home that would take and be suitable for both my parents, Ascot Grange was head and
shoulders above anything else we had seen.
My parents have been there 9 months now and the only thing I can add is that it was 100% the right move! Dad was 3 months bed bound before he moved in and for the last 7 months he has been moved into a wheelchair and joined his wife and other residents for meals and activities, nothing short of incredible! The staff are angels, patience of saints, smiles of masterpieces and hearts of pure gold, they are truly remarkable and have now become part of our family and we of the home's. Visiting is a joyous and enjoyable time, plenty of social or private areas for us to use whilst enjoying a drink and cake in the company of our loved ones.
20 January 2026
My father stayed in Ascot Grange for 7 weeks. All aspects of his and the family's experience was first class. The staff are quite excellent always placing the needs of the resident at the forefront of what they do. Our experience of the clinical nursing care was most impressive and professional. The
staff not only provided the full range of care to my father but also found time to provide the family support-we never once visited without being offered hospitality. My father did not (his choice) take part in the various activities on offer (which looked very impressive) but he certainly enjoyed the excellent food that he chose to eat in his room. His room was excellent and more akin to a hotel suite. His bespoke care and clinical needs were met by the Home, such as an air mattress and a bed extension, without delay or prevarication. Perhaps this special place can be summed up by the simple fact that on entering the building it feels more like a friendly boutique hotel than a Care Home. We were very pleased that my father was able to spend his last days in such a caring and happy environment.
09 December 2025
Your palliative care is fantastic and can not be beaten. My sister in law was only with you for a short time, but her whole family were supported by everyone. The management, care team, hospitality staff and reception could not have been more supportive. Thank you all. We would recommend your lovely
home to anyone that we know for nursing or supported living.
11 November 2025
My mum was cared for with compassion and sensitivity by the kindest group of people I have ever met. They work brilliantly as a team, and that includes cleaning, catering and maintenance. They adapt to individual needs, staff always greeted us every time we met. The environment is warm and secure. I
would highly recommend Ascot Grange Care Home.
11 November 2025
I cannot overestimate the excellent care and professional help that my wife received at Ascot Grange. A very big thank you to all the wonderful staff. Especially, Mark, Gill, Ellen, and Irene - they really saved my wife's life after her horrible experience at the hospital.
29 July 2025
My mother received excellent care during her 2 week respite care. The communication beforehand and during her stay was really good. I really felt the staff made every effort to get to know mum and make her stay as comfortable as possible.
05 June 2025
My husband has had respite breaks at Ascot Grange during 2024/25. On this latest stay, staff greeted us in a very friendly manner, remembering his name and making us feel welcome. His room was spacious and spotless with snacks provided, plus juices, tea and coffee in the kitchenette space which has
been in all his rooms. Staff checked in on all his requirements, offered us a delicious lunch and help unloading all his belongings.
06 May 2025
The care and compassion shown to our Dad was amazing. The staff and management were thoughtful and respectful throughout Dads time at Ascot Grange. We felt that the whole team made his time there a holistic and extremely positive experience.
Thank you to you all
24 March 2025
All went extremely well. Enjoyed the stay.
17 December 2024
Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do
enough for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.
26 November 2024
Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and
stimulated. The best place for my mother as it is so good to see her laughing again.
16 July 2024
A lovely friendly and caring environment. Dad is well cared for and has plenty of things to get involved with if he wishes. Dad particularly likes going out in the minibus and being involved in the gardening club. The staff are always kind to Dad and make us welcome when we visit.
17 June 2024
My father went for respite in April 2024 and felt so comfortable and at home at Ascot Grange that he is now a permanent resident. All the staff have been so warm, friendly and caring, such a wonderful place.
17 June 2024
To all at Ascot Grange,
I would like you to know how much I appreciate the care and love that was given to my dad, while he was with you!
The level of care you all provided, surpassed my expectations and is something that all care homes should aspire to!
He truly loved you all and knowing this
gave me peace of mind during this difficult time.
Each and every one of you at every level should be immensely proud of yourselves. You are all a credit to Avery Care Homes.
My very kind regards
13 May 2024
Mum has been a resident in Ascot Grange for almost 18 months and it’s been a life changer. When Mum’s mental health deteriorated, and it became obvious she could no longer look after herself in her own home, it was heartbreaking having to make the decision to move her into residential care but boy
was it a good decision. Thanks to the patience, understanding and guidance offered by the staff at Ascot Grange Mum settled wonderfully and I can sleep easy knowing she is safe. I have the luxury of living just around the corner so I can, and do, pop in every day but if I go away I can rest assured that she’s being well looked after. The staff are friendly and dedicated and any issues are quickly resolved by the approachable and professional management team.
10 May 2024
My mum has been at Ascot Grange for over 5 years and I cannot recommend it more highly. The care she receives is amazing and the patience and kindness of the staff is endless. There are a multitude of activities and the food is fantastic.
15 April 2024
My parents had been residents for eighteen months at Ascot Grange Care Home and I have always given the staff and home glowing reports for their care but following my mother's passing in January, I have been amazed at the outpouring of genuine love and care for my father and to us, as a family.
Although part of the larger Avery Group, the manager is very hands-on, runs his own ship. I would recommend Ascot Grange without hesitation.
Latest Reviews for Ascot Grange Care Home - Avery Collection
29 April 2026
We looked at many care homes, trying to find the 'one' for our mum.
Walking into Ascot Grange was like walking into a five star hotel!
From the very beginning, the staff were so welcoming. Nothing was too much trouble. They made us feel less guilty about having to put mum into a care home.
Whenever we visited mum, we were always greeted with a cheery "hello" from the receptionist and staff.
When mum moved upstairs to Devonish Ward, the transition was so smooth.
When we visited her, it was just like we were all one big family.
When mum deteriorated and needed a hoist to safely move her from her bed to her wheelchair, they spoke to her the entire time putting her at ease.
Sadly mum passed in January, and again, the care and compassion shown to mum and our family was beautiful.
I would highly recommend Ascot Grange to anyone looking for a care home
20 April 2026
Mark and his outstanding team at Ascot Grange looked after my mother with respect, dignity, care and compassion over her three year stay.
She would tell me how happy she was, that Ascot Grange was her home and how much she loved the staff, often saying they were like family and friends to her.
She liked to argue and laugh with her Carers as if they were her own children.
The restaurant team always noted her precise requirements and never failed to give her exactly what she wanted with a smile. She was very complimentary about the food (and drink)
Team leaders and management invariably kept me informed as things developed and decisions, big and small, needed to be made.
I, and i know my mother would unreservedly recommend Ascot Grange.
17 April 2026
Having lost my Mum to Alzheimers in 2021, my Dad moved to Ascot Grange by choice in March 2022, foreseeing the additional care that he would need in future years despite being an 'Assisted Living' resident initially. I have to say that in the last four years of his life here (aged 97), he really
enjoyed his time in the company of all the residents and the Care Team and regularly participated in the various activities, whether it be exercise, shopping trips, other outings or resident committee meetings. From what we witnessed, especially in his final years, the care and dedication shown to all the residents by the Ascot Grange Team was of the highest standard and having viewed many of the Care facilities in the local area prior to choosing Ascot Grange, we have no doubt that the 'hotel-like' ambience, general look-and-feel, and staff dedication to residents, helps it stand 'head and shoulders' above others. Highly recommended by all our family who had the privilege of visiting Dad here.
10 April 2026
After looking at 5 others in the area we literally burst into tears when we walked in to Ascot Grange. The greeting, overall look and the demeanour of the residents was incredible. We were looking for a Care Home that would take and be suitable for both my parents, Ascot Grange was head and
shoulders above anything else we had seen.
My parents have been there 9 months now and the only thing I can add is that it was 100% the right move! Dad was 3 months bed bound before he moved in and for the last 7 months he has been moved into a wheelchair and joined his wife and other residents for meals and activities, nothing short of incredible! The staff are angels, patience of saints, smiles of masterpieces and hearts of pure gold, they are truly remarkable and have now become part of our family and we of the home's. Visiting is a joyous and enjoyable time, plenty of social or private areas for us to use whilst enjoying a drink and cake in the company of our loved ones.
20 January 2026
My father stayed in Ascot Grange for 7 weeks. All aspects of his and the family's experience was first class. The staff are quite excellent always placing the needs of the resident at the forefront of what they do. Our experience of the clinical nursing care was most impressive and professional. The
staff not only provided the full range of care to my father but also found time to provide the family support-we never once visited without being offered hospitality. My father did not (his choice) take part in the various activities on offer (which looked very impressive) but he certainly enjoyed the excellent food that he chose to eat in his room. His room was excellent and more akin to a hotel suite. His bespoke care and clinical needs were met by the Home, such as an air mattress and a bed extension, without delay or prevarication. Perhaps this special place can be summed up by the simple fact that on entering the building it feels more like a friendly boutique hotel than a Care Home. We were very pleased that my father was able to spend his last days in such a caring and happy environment.
09 December 2025
Your palliative care is fantastic and can not be beaten. My sister in law was only with you for a short time, but her whole family were supported by everyone. The management, care team, hospitality staff and reception could not have been more supportive. Thank you all. We would recommend your lovely
home to anyone that we know for nursing or supported living.
11 November 2025
My mum was cared for with compassion and sensitivity by the kindest group of people I have ever met. They work brilliantly as a team, and that includes cleaning, catering and maintenance. They adapt to individual needs, staff always greeted us every time we met. The environment is warm and secure. I
would highly recommend Ascot Grange Care Home.
11 November 2025
I cannot overestimate the excellent care and professional help that my wife received at Ascot Grange. A very big thank you to all the wonderful staff. Especially, Mark, Gill, Ellen, and Irene - they really saved my wife's life after her horrible experience at the hospital.
29 July 2025
My mother received excellent care during her 2 week respite care. The communication beforehand and during her stay was really good. I really felt the staff made every effort to get to know mum and make her stay as comfortable as possible.
05 June 2025
My husband has had respite breaks at Ascot Grange during 2024/25. On this latest stay, staff greeted us in a very friendly manner, remembering his name and making us feel welcome. His room was spacious and spotless with snacks provided, plus juices, tea and coffee in the kitchenette space which has
been in all his rooms. Staff checked in on all his requirements, offered us a delicious lunch and help unloading all his belongings.
06 May 2025
The care and compassion shown to our Dad was amazing. The staff and management were thoughtful and respectful throughout Dads time at Ascot Grange. We felt that the whole team made his time there a holistic and extremely positive experience.
Thank you to you all
24 March 2025
All went extremely well. Enjoyed the stay.
17 December 2024
Walking into Ascot Grange is like stepping into a warm bath. My Mum moved in for respite care but, sadly, was far sicker than we all realised and passed away a couple of weeks later. The staff were absolutely wonderful. From the moment we arrived, right through to the very end, they couldn't do
enough for Mum or the family and all done very professionally, with a friendly smile and a hug when needed. Nothing was too much trouble. The lovely surroundings helped too, Mum's room was so comfortable and everything was of such good quality while retaining a homely feel. I just wish she could have moved in a little earlier, I'm convinced she would have enjoyed the atmosphere, facilities and food.
26 November 2024
Ascot Grange Care Home is more like a 5-star hotel run by a family. Everyone is so friendly and helpful and makes a real effort to make the residents feel at home. The food is exceptional and nothing is too much trouble. There is always something interesting to do to keep everyone engaged and
stimulated. The best place for my mother as it is so good to see her laughing again.
16 July 2024
A lovely friendly and caring environment. Dad is well cared for and has plenty of things to get involved with if he wishes. Dad particularly likes going out in the minibus and being involved in the gardening club. The staff are always kind to Dad and make us welcome when we visit.
17 June 2024
My father went for respite in April 2024 and felt so comfortable and at home at Ascot Grange that he is now a permanent resident. All the staff have been so warm, friendly and caring, such a wonderful place.
17 June 2024
To all at Ascot Grange,
I would like you to know how much I appreciate the care and love that was given to my dad, while he was with you!
The level of care you all provided, surpassed my expectations and is something that all care homes should aspire to!
He truly loved you all and knowing this
gave me peace of mind during this difficult time.
Each and every one of you at every level should be immensely proud of yourselves. You are all a credit to Avery Care Homes.
My very kind regards
13 May 2024
Mum has been a resident in Ascot Grange for almost 18 months and it’s been a life changer. When Mum’s mental health deteriorated, and it became obvious she could no longer look after herself in her own home, it was heartbreaking having to make the decision to move her into residential care but boy
was it a good decision. Thanks to the patience, understanding and guidance offered by the staff at Ascot Grange Mum settled wonderfully and I can sleep easy knowing she is safe. I have the luxury of living just around the corner so I can, and do, pop in every day but if I go away I can rest assured that she’s being well looked after. The staff are friendly and dedicated and any issues are quickly resolved by the approachable and professional management team.
10 May 2024
My mum has been at Ascot Grange for over 5 years and I cannot recommend it more highly. The care she receives is amazing and the patience and kindness of the staff is endless. There are a multitude of activities and the food is fantastic.
15 April 2024
My parents had been residents for eighteen months at Ascot Grange Care Home and I have always given the staff and home glowing reports for their care but following my mother's passing in January, I have been amazed at the outpouring of genuine love and care for my father and to us, as a family.
Although part of the larger Avery Group, the manager is very hands-on, runs his own ship. I would recommend Ascot Grange without hesitation.