Submit a Review for Silver Birch Care Home
3 Europa Way, Ipswich, IP1 5DL
View full details of Silver Birch Care HomeLatest Reviews for Silver Birch Care Home
28 January 2026
I come to visit a lovely lady muriel she has been in the home for 2 years now and she absolutely loves it i cannot fault the care that my friend gets the staff are also lovely it's a really lovely place to be it doesn't seem like a home from my point of view the silver birch home is excellent in
every way I cannot fault it A ++++++++++
28 January 2026
This Christmas was made extra special by how we were greeted at Silver Birch Care Home.on Christmas Eve as all the staff at the Home had dressed up in festive attire and were so joyful and singing to all the residents and their families. Drinks and food were flowing. It was quite overwhelming
because we had such a wonderful experience. Each and every one of the staff on mum's floor were so jolly and joyful it felt as though they were part of our family and in a way I guess they are. The staff cannot do enough to make you feel welcome and the care and support they give to our mum is exceptional. Christmas Day as soon as we entered the Home Sophie, the Manager was such a welcoming sight, so happy to welcome guests who were visiting and on hand for anything you required. People forget that Management and staff have their own families too but I can honestly say I felt they put their residents first. I know in my heart my mum is well cared for and we couldn't ask for anything more.
Gail
21 January 2026
I spent the New Year at Silver Birch to be with my 97 year old mum. We enjoyed two lovely afternoons, planned by the entertainment staff. There was a karaoke party and a singer. It was lovely to see the residents joining in with the singing and a few who were able to have a dance, including my mum.
During the karaoke party, two of the carers sang to the residents. It was very touching to see. I think the staff are very kind and caring and go above and beyond for their residents. I must also mention the reception staff, who are always there to welcome relatives. Well done to you all.
31 December 2025
My Mum has been a resident in Silver Birch, she is very happy and well cared for. As a family we are very grateful to the team looking after her. Visited her at Christmas and what lovely atmosphere, thank you!
22 September 2025
Prior to my Brother moving into Silver Birch I had received recommendations from friends that this was a lovely home and would be an ideal place for my Brother to receive palliative care. From first contact with the Manager Sophie, Nursing Lead Chelsey, Deputy Manager Craig and Customer Services
Manager Emma my family and I have witnessed and received nothing but care, compassion and professionalism regarding the care of my Brother. The home is lovely insofar as it feels more like a top class hotel than it does a care home. There is always a friendly welcome from reception and all staff, be they nursing, care or domestic - too many to name were so polite and attentive, , nothing was too much trouble. Everywhere was also so clean and fresh throughout, which makes for such a nice place to visit anytime. I would not hesitate to recommend Silver Birch and Sophie and her team to anyone. Thank you all.
10 September 2025
My experience of the care and attention given to my Mother was nothing short of excellent. It was everything I wished it could be, and more.
My particular thanks to three staff members for their medical expertise, sensitivity and guidance throughout Mum's journey through the various stages of
MND. My brother and I were especially grateful to all the team for ensuring a serine and peaceful passing for my Mum, filled with dignity.
I'm not sure I can adequately praise all the Carers that looked after Mum. But I have been fortunate to get to know some of them, in particular four members of staff. All of whom were incredible, and I know Mum appreciated their support and care.
We were deeply moved by one staff member on Saturday night. She had been tending to Mum all day, then returned in the evening to sit with her until we could get there. Allowing us a few hours with Mum before she gently passed away.
21 August 2025
We are so grateful to the team at Silver Birch. We moved both my parents there a couple of months ago because the care is nurse led. The manager (a trained nurse herself) and also the lady who first showed us around were very helpful, knowledgeable and reassuring. They should also be commended for
listening well.
Both my parents have settled well and the care they are receiving is excellent. All the care staff have been great but I particularly want to commend the nurses. Their attention to detail and persistence in making sure that my parents get the medical care that they need from outside agencies has been second to none. I am very grateful to them and wouldn't hesitate to recommend Silver Birch.
22 July 2025
I recently visited an elderly friend at Silver Birch Care Home and I was truly amazed and impressed by this home and the staff, so attentive and with a warm and friendly atmosphere from all. Well done Silver Birch.
10 April 2025
My Dad suffered from dementia and sadly passed away on the 26th of March,through the time we were at his side from early in the morning until 3,4 in the morning during this time the staff made sure dad and the family who stayed by his side had teas,coffees and sandwhiches all hours of the day, their
care and love for Dad was evident,some members of staff even came in on days off just to check on him and us.
Through out his time at silver birch over 2 1/2 years, they made him welcome and comfortable, if there had been any health concerns or any incidents during the day we were always called and made aware of anything we should know.
I can not thank the staff enough for the care and devotion to Dad they showed throughout his stay ,right up to his passing. The job they do is emotionally draing to see patients decline the amount my Dad did in his last weeks,and my heartfelt thanks go to everyone who looked after him. One carer came in on her day off and noticed he needed a shave, she stayed and did this for him.
I would highly reccomend Silver Birch.
11 March 2025
Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not
only my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,
14 November 2024
My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make
Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!
08 October 2024
My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so
friendly from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.
24 July 2024
I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to
none and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.
02 April 2024
My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and
they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.
22 March 2024
I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her
final days.
Activities not rated as Mum was unable to partake in them.
21 March 2024
My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with
the same care and compassion as my mother. I would definitely recommend this care home to anyone.
20 February 2024
My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.
23 January 2024
Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared
for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!
19 January 2024
Silver Birch has fantastic staff. The nursing staff are brilliant. You couldn't find a better place to spend your life and final years.
19 January 2024
At Silver Birch, the care and service have been excellent. The nursing team are knowledgeable and everyone is so helpful. Above and beyond is normal at Silver Birch Care Home.
Latest Reviews for Silver Birch Care Home
28 January 2026
I come to visit a lovely lady muriel she has been in the home for 2 years now and she absolutely loves it i cannot fault the care that my friend gets the staff are also lovely it's a really lovely place to be it doesn't seem like a home from my point of view the silver birch home is excellent in
every way I cannot fault it A ++++++++++
28 January 2026
This Christmas was made extra special by how we were greeted at Silver Birch Care Home.on Christmas Eve as all the staff at the Home had dressed up in festive attire and were so joyful and singing to all the residents and their families. Drinks and food were flowing. It was quite overwhelming
because we had such a wonderful experience. Each and every one of the staff on mum's floor were so jolly and joyful it felt as though they were part of our family and in a way I guess they are. The staff cannot do enough to make you feel welcome and the care and support they give to our mum is exceptional. Christmas Day as soon as we entered the Home Sophie, the Manager was such a welcoming sight, so happy to welcome guests who were visiting and on hand for anything you required. People forget that Management and staff have their own families too but I can honestly say I felt they put their residents first. I know in my heart my mum is well cared for and we couldn't ask for anything more.
Gail
21 January 2026
I spent the New Year at Silver Birch to be with my 97 year old mum. We enjoyed two lovely afternoons, planned by the entertainment staff. There was a karaoke party and a singer. It was lovely to see the residents joining in with the singing and a few who were able to have a dance, including my mum.
During the karaoke party, two of the carers sang to the residents. It was very touching to see. I think the staff are very kind and caring and go above and beyond for their residents. I must also mention the reception staff, who are always there to welcome relatives. Well done to you all.
31 December 2025
My Mum has been a resident in Silver Birch, she is very happy and well cared for. As a family we are very grateful to the team looking after her. Visited her at Christmas and what lovely atmosphere, thank you!
22 September 2025
Prior to my Brother moving into Silver Birch I had received recommendations from friends that this was a lovely home and would be an ideal place for my Brother to receive palliative care. From first contact with the Manager Sophie, Nursing Lead Chelsey, Deputy Manager Craig and Customer Services
Manager Emma my family and I have witnessed and received nothing but care, compassion and professionalism regarding the care of my Brother. The home is lovely insofar as it feels more like a top class hotel than it does a care home. There is always a friendly welcome from reception and all staff, be they nursing, care or domestic - too many to name were so polite and attentive, , nothing was too much trouble. Everywhere was also so clean and fresh throughout, which makes for such a nice place to visit anytime. I would not hesitate to recommend Silver Birch and Sophie and her team to anyone. Thank you all.
10 September 2025
My experience of the care and attention given to my Mother was nothing short of excellent. It was everything I wished it could be, and more.
My particular thanks to three staff members for their medical expertise, sensitivity and guidance throughout Mum's journey through the various stages of
MND. My brother and I were especially grateful to all the team for ensuring a serine and peaceful passing for my Mum, filled with dignity.
I'm not sure I can adequately praise all the Carers that looked after Mum. But I have been fortunate to get to know some of them, in particular four members of staff. All of whom were incredible, and I know Mum appreciated their support and care.
We were deeply moved by one staff member on Saturday night. She had been tending to Mum all day, then returned in the evening to sit with her until we could get there. Allowing us a few hours with Mum before she gently passed away.
21 August 2025
We are so grateful to the team at Silver Birch. We moved both my parents there a couple of months ago because the care is nurse led. The manager (a trained nurse herself) and also the lady who first showed us around were very helpful, knowledgeable and reassuring. They should also be commended for
listening well.
Both my parents have settled well and the care they are receiving is excellent. All the care staff have been great but I particularly want to commend the nurses. Their attention to detail and persistence in making sure that my parents get the medical care that they need from outside agencies has been second to none. I am very grateful to them and wouldn't hesitate to recommend Silver Birch.
22 July 2025
I recently visited an elderly friend at Silver Birch Care Home and I was truly amazed and impressed by this home and the staff, so attentive and with a warm and friendly atmosphere from all. Well done Silver Birch.
10 April 2025
My Dad suffered from dementia and sadly passed away on the 26th of March,through the time we were at his side from early in the morning until 3,4 in the morning during this time the staff made sure dad and the family who stayed by his side had teas,coffees and sandwhiches all hours of the day, their
care and love for Dad was evident,some members of staff even came in on days off just to check on him and us.
Through out his time at silver birch over 2 1/2 years, they made him welcome and comfortable, if there had been any health concerns or any incidents during the day we were always called and made aware of anything we should know.
I can not thank the staff enough for the care and devotion to Dad they showed throughout his stay ,right up to his passing. The job they do is emotionally draing to see patients decline the amount my Dad did in his last weeks,and my heartfelt thanks go to everyone who looked after him. One carer came in on her day off and noticed he needed a shave, she stayed and did this for him.
I would highly reccomend Silver Birch.
11 March 2025
Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not
only my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,
14 November 2024
My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make
Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!
08 October 2024
My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so
friendly from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.
24 July 2024
I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to
none and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.
02 April 2024
My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and
they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.
22 March 2024
I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her
final days.
Activities not rated as Mum was unable to partake in them.
21 March 2024
My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with
the same care and compassion as my mother. I would definitely recommend this care home to anyone.
20 February 2024
My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.
23 January 2024
Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared
for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!
19 January 2024
Silver Birch has fantastic staff. The nursing staff are brilliant. You couldn't find a better place to spend your life and final years.
19 January 2024
At Silver Birch, the care and service have been excellent. The nursing team are knowledgeable and everyone is so helpful. Above and beyond is normal at Silver Birch Care Home.