Silver Birch Care Home

3 Europa Way, Ipswich IP1 5DL
Review Us
10 47 Reviews
  • Silver Birch Care Home, Ipswich
Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this service. Fair use policy applies.

They also have their own pub/bar - The Railway Tavern, to enjoy a drink or two on the house.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.

These prices are only a guideline, please contact Silver Birch Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sophie Brown (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • There are no visiting restrictions.

Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.

Silver Birch Care Home Reviews (47)

10

Silver Birch Care Home has a Review Score of 10 (9.988) out of 10, based on 22 reviews in the last 2 years.
Over all time Silver Birch Care Home has 47 reviews.

Overall Experience
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Date Published
  • 47
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Reviewer Connection to Silver Birch Care Home
  • 19
  • 9
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  • 1
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Total of 47, showing 1-20
Review from Richard F (Brother of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my Brother moving into Silver Birch I had received recommendations from friends that this was a lovely home and would be an ideal place for my Brother to receive palliative care. From first contact with the Manager Sophie, Nursing Lead Chelsey, Deputy Manager Craig and Customer Services
Manager Emma my family and I have witnessed and received nothing but care, compassion and professionalism regarding the care of my Brother. The home is lovely insofar as it feels more like a top class hotel than it does a care home. There is always a friendly welcome from reception and all staff, be they nursing, care or domestic - too many to name were so polite and attentive, , nothing was too much trouble. Everywhere was also so clean and fresh throughout, which makes for such a nice place to visit anytime. I would not hesitate to recommend Silver Birch and Sophie and her team to anyone. Thank you all.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and really positive review. It is our absolute pleasure to care for your Brother and it means a lot to us that you have taken the time to give us this feedback, I will be sure to pass it on to the rest of the team.

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Review from Shaun A (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of the care and attention given to my Mother was nothing short of excellent. It was everything I wished it could be, and more.


My particular thanks to three staff members for their medical expertise, sensitivity and guidance throughout Mum's journey through the various stages of MND.

My brother and I were especially grateful to all the team for ensuring a serine and peaceful passing for my Mum, filled with dignity. 


I'm not sure I can adequately praise all the Carers that looked after Mum. But I have been fortunate to get to know some of them, in particular four members of staff. All of whom were incredible, and I know Mum appreciated their support and care. 


We were deeply moved by one staff member on Saturday night. She had been tending to Mum all day, then returned in the evening to sit with her until we could get there. Allowing us a few hours with Mum before she gently passed away.

Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your lovely review, we really appreciate it here at Silver Birch. It was our absolute pleasure to care for your Mother. I will be sure to pass the kind words onto our staff especially the ones you have mentioned.

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Review from S G (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the team at Silver Birch. We moved both my parents there a couple of months ago because the care is nurse led. The manager (a trained nurse herself) and also the lady who first showed us around were very helpful, knowledgeable and reassuring. They should also be commended for listening
well.
Both my parents have settled well and the care they are receiving is excellent. All the care staff have been great but I particularly want to commend the nurses. Their attention to detail and persistence in making sure that my parents get the medical care that they need from outside agencies has been second to none. I am very grateful to them and wouldn't hesitate to recommend Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your lovely review, it is our pleasure to care for your parents at Silver Birch. I will pass on your kind words to our team.

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Review from Pat T (Friend of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited an elderly friend at Silver Birch Care Home and I was truly amazed and impressed by this home and the staff, so attentive and with a warm and friendly atmosphere from all. Well done Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind review, we look forward to welcoming you again next time you visit!

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Review from Mark T (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad suffered from dementia and sadly passed away on the 26th of March,through the time we were at his side from early in the morning until 3,4 in the morning during this time the staff made sure dad and the family who stayed by his side had teas,coffees and sandwhiches all hours of the day, their
care and love for Dad was evident,some members of staff even came in on days off just to check on him and us.
Through out his time at silver birch over 2 1/2 years, they made him welcome and comfortable, if there had been any health concerns or any incidents during the day we were always called and made aware of anything we should know.
I can not thank the staff enough for the care and devotion to Dad they showed throughout his stay ,right up to his passing. The job they do is emotionally draing to see patients decline the amount my Dad did in his last weeks,and my heartfelt thanks go to everyone who looked after him. One carer came in on her day off and noticed he needed a shave, she stayed and did this for him.
I would highly reccomend Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and lovely review of Silver Birch Care Home. It really means a lot to myself and all of the staff here.

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Review from Andy D (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not only
my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your lovely review & kind words, they really mean a lot to myself and our wonderful team at Silver Birch!

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Review from J S (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Silver Birch Care Home for a 10 week respite period. She settled so well she has decided to become a permanent resident. The kindness she has experienced is amazing, the same can be said for the support and how she is treated with dignity. My mum is 96 years old and originally went
in with a broken collarbone, she has made a speedy recovery and now enjoys all that the home provides.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you very much for your kind words and for taking the time to leave a review, it really means a lot to us at Silver Birch!

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Review from J B (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make
Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your review and kind words, they means a lot to us at Silver Birch.

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Review from Tracy D (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so friendly
from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.
Reply from Sophie Brown, Manager at Silver Birch Care Home

Thank you for your kind review and lovely words. I will pass them on to the team, positive reviews really mean a lot to all of us.

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Review from T B (Nephew of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to none
and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.
Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you very much for your lovely review. As you observed, we do try our best to provide a person-centred care for our residents. I will share your review with all the staff. Once again, thanks for taking the time to submit the review. We look forward to welcoming you again soon. Kindest regards.

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Review from Hazel T (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and
they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you so much for your lovely review, especially at such an important time for you all. The team will be very grateful for your kind words.

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Review from Pamela B (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her final
days.
Activities not rated as Mum was unable to partake in them.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. We're so happy things went as well as we can only hope at such an important time for a family. Your help, helped us to deliver the care your mum required. So we thank you too.

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Review from Trevor L (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with the
same care and compassion as my mother. I would definitely recommend this care home to anyone.
Reply from Sophie Brown, Home Manager at Silver Birch Care Home

Thank you ever so much for your kind review. It was an honour to look after your mum. We do our best to provide an individualised care for our residents depending on their needs and wishes. Thank you for entrusting us with the care of your beloved mum. May her soul rest in peace. Please drop in and have a coffee with us if you ever pass our way. Kindest regards

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Review from Richard K (Son of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care Home

Thank you for your kind review. Especially during such a pivotal time for your family. We're so glad you are all receiving the support and care you all need during a very emotional journey.

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Review from Dawn T (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared
for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Dawn, thank you very much for your review. Your review shows how we provide person-centric care in a clean and welcoming environment. I will share your review with all the staff, and I'm sure they will be delighted with your feedback. Thanks again. Kind regards.

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Review from Carol S (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Silver Birch has fantastic staff. The nursing staff are brilliant. You couldn't find a better place to spend your life and final years.
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Carol, thank you for your kind review. We always try our best to provide person-centric care for our residents. I will share your review with all our staff. Thanks again, kindest regards.

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Review from Kevin S (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Silver Birch, the care and service have been excellent. The nursing team are knowledgeable and everyone is so helpful. Above and beyond is normal at Silver Birch Care Home.
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Kevin, thank you so much for your wonderful feedback. Your feedback gives us additional motivation to do even better. Thanks again. Kindest regards.

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Review from Stuart F (Friend of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my dear friend and neighbour I leave knowing he is receiving first-class care and that all his needs are being catered for.
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear Stuart, thank you very much for taking the time to tell us what you think of us. It is really pleasing to note that you have noticed that we provide first-class care. We do our best to provide a person-centric care for all our residents. I will share your feedback with all staff. We look forward to seeing you again soon. Season's Greetings.

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Review from K B (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We felt very lucky to have found Silver Birch. Dad was beautifully cared for, all of the staff were welcoming and caring, always putting Dad’s needs first.
It was a tricky time for us managing end of life and the whole team rallied round and really looked after Dad, as well as Mum and all the family.
From little things like having a lovely coffee area to sit and natter, to always being offered coffee and delicious cake, we felt welcome.
The other residents often sat in the coffee area and it was lovely to have a chat with them too.
The management was excellent and the home was beautiful - my dad thought he was in a four star hotel which was great.
Simple things like all of the staff always saying hello whenever we visited, and when anyone walked into Dad’s room they always said hello to him first and always spoke to him even when he was unresponsive.
We’ll miss our visits to Silver Birch and would thoroughly recommend it to anyone looking for a care home or nursing home.
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Review from D K (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Silver Birch Care Home from hospital on end of life care in October 2023. The last weeks in hospital had seen us become her carers and personal assistants and we felt we always had to have someone with her. When she arrived at Silver Birch we were all welcomed so warmly by all
the staff, her room was warm, well decorated, spotless and modern, it had views over the gardens, she said it was like a lovely hotel room. A wide range of freshly made food was always on offer with a soup or sandwich option if nothing else was fancied. The care and nursing staff took over all her needs and reassured us that we could go back to being family again rather than carers. They all took the time to get to know her and ensured she was always comfortable and safe. We couldn't have asked for better care for her. At the end they couldn't have been more supportive and loving.
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care Home

Dear D, thank you for taking the time to leave a review for Silver Birch Care Home, we are very pleased to hear that you are so pleased with our care and support here. It is our pleasure to care for your mother. Thanks again.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Silver Birch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Silver Birch Care Home is calculated as follows: ( (257 Excellents x 5) + (3 Goods x 4) ) ÷ 260 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Silver Birch Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sophie

Sophie Brown

Job Title: Registered Home Manager Joined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.

Craig

Craig Avery

Job Title: Deputy Manager Joined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.

Emma

Emma Drummond

Job Title: Customer Services Officer Joined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.

Frequently Asked Questions about Silver Birch Care Home

What types of Care is Silver Birch Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Silver Birch Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Silver Birch Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Birch Care Home to the centre of Ipswich?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silver Birch Care Home to verify any information. View our terms and conditions. Silver Birch Care Home has an Enhanced Service - more info.