Silver Birch Care Home

My husband and myself were admitted for emergency respite care on the 22nd of December 2022. We received a warm welcome from the assistant manager and reception staff. Most of the staff provided good care. The activities "girls" were excellent - providing a range of interests for the residents and assisting with care and personal hygiene. We felt the supper served at 1700 hours was rather early, as breakfast was 0830 the following day. A bedtime drink wasn't always offered. However, we understand staff have to put all residents to bed.

Mum went into Silver Birch for two weeks of respite and enjoyed it so much that she decided to stay permanently. All paperwork was arranged, I collected her belongings, and we made her room her own personal space. The staff are all welcoming and professional.

My mother-in-law arrived at Silver Birch from the hospital in October 22 to have palliative care. We don't know how long she has left, but she has been treated with kindness, friendliness and dignity. The staff are so welcoming to us as we visit from Dorest every weekend and cannot do enough for us. They are all so kind. I cannot praise them enough. We feel confident she is being cared for and have no concerns.

I am so pleased that I chose Silver Birch to look after my dear wife. Everybody at the home is so helpful and kind. It makes my life easier to know that my wife is being so well cared for.

Mum has been a resident at Silver Birch for close to a year now. I feel that in that time, because of the excellent service by the staff, her quality of life has been so good. The carers, office staff, cleaners and all there have been truly magnificent, and I feel so lucky that Mum has found her way here. Thank you, Silver Berch; you're incredible!

I doubt we could have found a more helpful, caring home to spend her respite time. From cleaners to management, everyone did their job as a professional with a smile, and when I visited, drop-off and pick-up, the staff were great. If the situation comes up and we need respite, you will be the one we come to. Thanks for the time, effort and care you gave her. It made my trip easier knowing she was in good hands.

Excellent care and superb staff. Jealous that I can't check in for a week and receive the same.

I cannot speak highly enough of Silver Birch. All the staff are lovely, very friendly and helpful. I will forever feel grateful, especially to all the carers and nurses who nursed my 83-year-old mother back to health last year when she was recovering from a fall and unfortunately, very poor treatment at the hospital. We were desperate as she couldn't walk and was in such a state. The next day I visited her at Silver Birch, and she already looked so much better and more like her old self. It was such a relief. After a few weeks, she returned home having made a brilliant recovery. We then admitted my father towards the end of last year as he has Alzheimer's. All the staff are wonderful. He has certainly put them to the test in many ways! I can't praise them highly enough. Silver Birch seems really more like a good hotel with wonderful carers and nurses. It is spotlessly clean, doesn't smell, and although it is in very sad circumstances, it is actually a nice place to visit! Thank you to all the staff.

I had the pleasure of attending the Silver Birch Care Homes team and resident's celebrations of the Queen's Jubilee. It was a wonderful experience, full of professional team members, all delivering a day to remember for their residents and visitors. Everyone was looked after tirelessly by the manager and her team. The entertainment was fantastic and the food superb. Well done, Silver Birch team.

I was invited by my friend to attend the Queen's Jubilee celebration at Silver Birch. I/we had a lovely time. The staff were amazing and very attentive. It was a beautiful sunny day, and the garden was decorated with memorabilia. The food was lovely, and the celebration cake was incredible. I was delighted to find out a few days later that they had won the competition for all their efforts. This is a beautiful care home. It’s like a five-star hotel, only better. Everyone is pleasant, and the staff all appear to love what they do.

Absolutely amazed by the whole team, the kindness, atmosphere and facilities. I could go on, but you must go and have a tour. They have excelled in everything they have been asked to do for my father. This is the second time for respite care as he really enjoyed his time the first time. I have recommended it to friends who have also booked as they also felt it was the best they had ever seen. It's more like a six-star hotel with all the facilities to match. I highly recommend staying there.

My father is well cared for. The team go above and beyond to support his needs. I have already mentioned the care home several times to people and explained that it is an excellent home with lovely staff who are very supportive.

My husband's care at Silver Birch Care Home has been exemplary from day one. Management and care staff are welcoming and cheerful. Surroundings are modern and well thought through with emphasis on residents' well-being. I would not hesitate in recommending this home to anyone.

My sister first went into Silver Birch as an emergency, but after assessment, we were told she needed full-time care. She settled really well. She loves the place. So much to do with little trips out. She loves the food and entertainment they lay on. As her sister, I find nothing is too much trouble, and they keep me informed at all times. I often hear laughter on my visits to see her, and that's from residents and staff, everyone is friendly, and they do their utmost to care for the clients, going the extra mile. Well done to all the staff. Keep it up.

After a painful stay in the hospital, I jokingly suggested to the ambulance nurse, that I was hoping for a glass of red wine on arrival - and it was a full bottle! So I was thrilled to see my room - quite a palace. On settling in, I was so pleased to be in a quiet, peaceful and friendly atmosphere. Now that I am feeling almost pain-free and I've tried extremely hard not to be over-demanding, but having survived 92-years, I know how I like to live and enter a world which matches this. So I have been very positive in my simple requests, and everybody has been kind.

I cannot thank Silver Birch Care Home enough for the instant and professional help they gave to both my mother and father in their time of distress. The nursing staff for my mother's injuries and the dementia care for my father. I would not hesitate to recommend this caring home to anyone.

My mother is receiving end of life care at the Silver Birch. The staff are so caring, compassionate and treating her with dignity. Everything I wish for at this stage of her life. When speaking to them, I feel they are my friends, which is very comforting. My mum is so, so comfortable there, and I would highly praise this care home. They are all wonderful.

Fortunately for my elderly nanna, who was struggling with dementia, and isolation in her supported housing, she was able to go into this lovely care home when it was opened up for Covid patients and she tested positive. Finally, she was looked after, and given the attentive care that she deserved in her last few days. The place is welcoming, calm and clean with a happy atmosphere. On my visit, I thought the staff were incredible, busy yet friendly, attentive and caring. I was so grateful to see Nanna in a lovely airy room, clean and fresh with sun flooding in and her photos by her bed. I had lovely chats with the nurses and left feeling thankful. However, unfortunately, her son later received news of her death in a very abrupt way, which is a shame, as he was left angered and upset. Rather than a lack of care, I suspect this may be due to a cultural difference/language barrier, and such news needs to be delivered very sensitively. Apart from this, I speak very highly of the place.

I had the pleasure of enjoying a short stay here in January 2021. It was more like a room in a 4-star hotel than my expectation of a care home. Lovely staff and excellent food. I have no hesitation in recommending this lovely home.