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Silver Birch Care Home

3 Europa Way, Ipswich, Suffolk IP1 5DL
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Silver Birch Care Home, Ipswich
Silver Birch Care Home, Ipswich
Silver Birch Care Home, Ipswich

Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this...  

Care Provided by Silver Birch Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,700
Residential Dementia CareFrom £1,700From £1,700
Nursing CareFrom £1,700From £1,700
Nursing Dementia CareFrom £1,700From £1,697

The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.

Contact Silver Birch Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sophie Brown (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • There are no visiting restrictions.

Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.

Silver Birch Care Home Reviews (57)

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9.9

Silver Birch Care Home has a Review Score of 9.9 (9.909) out of 10, based on 19 reviews in the last 2 years. Over all time Silver Birch Care Home has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Sara A (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

My mother-in-law arrived at Silver Birch from the hospital in October 22 to have palliative care. We don't know how long she has left, but she has been treated with kindness, friendliness and dignity. The staff are so welcoming to us as we visit from Dorest every weekend and cannot do enough for us. They are all so kind. I cannot praise them enough. We feel confident she is being cared for and have no concerns.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Sara, thank you very much for your kind words. Your review highlights our person-centred care, as each resident is unique. I will share your review with the staff, and they will be delighted with your feedback. We look forward to seeing you soon. Thanks again.

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Review from Barrie A (Husband of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience

I am so pleased that I chose Silver Birch to look after my dear wife. Everybody at the home is so helpful and kind. It makes my life easier to know that my wife is being so well cared for.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Barrie, thank you very much for your kind feedback. It is a pleasure to look after your wife. I'll share your feedback with the rest of the team. My door is always open, and please feel free to share if you think if anything we could do better. We look forward to seeing you soon. Best regards.

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Review from Garry H (Son of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

Mum has been a resident at Silver Birch for close to a year now. I feel that in that time, because of the excellent service by the staff, her quality of life has been so good. The carers, office staff, cleaners and all there have been truly magnificent, and I feel so lucky that Mum has found her way here. Thank you, Silver Berch; you're incredible!

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Garry, thank you for your kind feedback. I'll share it with all staff, and they will be delighted. Your mum is lovely, and it is a pleasure to look after her. Please remember that we are here to help, and therefore do not hesitate to let us know if there is anything we could do better. Thanks again. Best regards.

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Review from Bob S (Husband of Resident) published on 9 August 2022 Submitted via Postal Card
Overall Experience

I doubt we could have found a more helpful, caring home to spend her respite time. From cleaners to management, everyone did their job as a professional with a smile, and when I visited, drop-off and pick-up, the staff were great. If the situation comes up and we need respite, you will be the one we come to. Thanks for the time, effort and care you gave her. It made my trip easier knowing she was in good hands.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Bob, thank you for your kind words about Silver Birch Care Home. It is always nice to know that our clients appreciate our service. Best wishes.

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Review from S W (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

Excellent care and superb staff. Jealous that I can't check in for a week and receive the same.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home
Thank you for your feedback - it is much appreciated.
We look forward to welcoming you again soon.

Best regards.

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Review from Suzanne D (Daughter of Resident) published on 14 July 2022 Submitted via Website
Overall Experience

I cannot speak highly enough of Silver Birch. All the staff are lovely, very friendly and helpful. I will forever feel grateful, especially to all the carers and nurses who nursed my 83-year-old mother back to health last year when she was recovering from a fall and unfortunately, very poor treatment at the hospital. We were desperate as she couldn't walk and was in such a state. The next day I visited her at Silver Birch, and she already looked so much better and more like her old self. It was such a relief. After a few weeks, she returned home having made a brilliant recovery. We then admitted my father towards the end of last year as he has Alzheimer's. All the staff are wonderful. He has certainly put them to the test in many ways! I can't praise them highly enough. Silver Birch seems really more like a good hotel with wonderful carers and nurses. It is spotlessly clean, doesn't smell, and although it is in very sad circumstances, it is actually a nice place to visit! Thank you to all the staff.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Suzanne, thank you for your kind words. Such feedback motivates us, and I will share your feedback with all staff. If you ever think of anything that we could do better, please do not hesitate to let us know. We look forward to seeing you soon.

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Review from J A (Friend of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

I had the pleasure of attending the Silver Birch Care Homes team and resident's celebrations of the Queen's Jubilee. It was a wonderful experience, full of professional team members, all delivering a day to remember for their residents and visitors. Everyone was looked after tirelessly by the manager and her team. The entertainment was fantastic and the food superb. Well done, Silver Birch team.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your feedback. We're glad that you enjoyed our Jubilee celebrations. Activities are a vital part of our care of residents and we love to include friends and relatives whenever we can. We look forward to seeing you again soon. Best regards.

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Review from Mary A (Friend of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

I was invited by my friend to attend the Queen's Jubilee celebration at Silver Birch. I/we had a lovely time. The staff were amazing and very attentive. It was a beautiful sunny day, and the garden was decorated with memorabilia. The food was lovely, and the celebration cake was incredible. I was delighted to find out a few days later that they had won the competition for all their efforts. This is a beautiful care home. It’s like a five-star hotel, only better. Everyone is pleasant, and the staff all appear to love what they do.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Mary, thank you very much for your kind review. We're pleased to know that you enjoyed the Jubilee party! We look forward to seeing you again soon. Best regards, Yvonne.

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Review from C L (Daughter of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

Absolutely amazed by the whole team, the kindness, atmosphere and facilities. I could go on, but you must go and have a tour. They have excelled in everything they have been asked to do for my father. This is the second time for respite care as he really enjoyed his time the first time. I have recommended it to friends who have also booked as they also felt it was the best they had ever seen. It's more like a six-star hotel with all the facilities to match. I highly recommend staying there.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you ever so much for your review. I will share your review with the rest of the team, and I am sure they will be thrilled to read it. Your dad is a delight to look after, and we would be honoured to look after him again if the need arises. Once again, thank you. Best regards.

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Review from Jane M (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

My father is well cared for. The team go above and beyond to support his needs. I have already mentioned the care home several times to people and explained that it is an excellent home with lovely staff who are very supportive.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you, Jane, for your kind words. Reviews such as these give us extra motivation and look for ways to improve our services further. Once again, thank you. Best regards.

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Review from L M (Wife of Resident) published on 23 June 2022 Submitted via Postal Card
Overall Experience

My husband's care at Silver Birch Care Home has been exemplary from day one. Management and care staff are welcoming and cheerful. Surroundings are modern and well thought through with emphasis on residents' well-being. I would not hesitate in recommending this home to anyone.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your review; it is much appreciated. I will share your feedback with the staff. Best regards.

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Review from Sue C (Sister of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

My sister first went into Silver Birch as an emergency, but after assessment, we were told she needed full-time care. She settled really well. She loves the place. So much to do with little trips out. She loves the food and entertainment they lay on. As her sister, I find nothing is too much trouble, and they keep me informed at all times. I often hear laughter on my visits to see her, and that's from residents and staff, everyone is friendly, and they do their utmost to care for the clients, going the extra mile. Well done to all the staff. Keep it up.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home
Dear Sue, thank you for your kind review, and it is very much appreciated. I will share your review with the rest of the team. We look forward to seeing you regularly at Silver Birch. Please do not hesitate to let us know if you ever feel anything could be improved.

Best regards.

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Review from Desmond H (Respite Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

After a painful stay in the hospital, I jokingly suggested to the ambulance nurse, that I was hoping for a glass of red wine on arrival - and it was a full bottle! So I was thrilled to see my room - quite a palace. On settling in, I was so pleased to be in a quiet, peaceful and friendly atmosphere. Now that I am feeling almost pain-free and I've tried extremely hard not to be over-demanding, but having survived 92-years, I know how I like to live and enter a world which matches this. So I have been very positive in my simple requests, and everybody has been kind.

Reply from Yvonne Allison, Home Manager at Silver Birch Care Home
Dear Desmond, thank you for your kind review. It is very much appreciated and helps us improve our services. I will share your feedback with the team.

Best regards

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Review from Kevin B (Son of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

I cannot thank Silver Birch Care Home enough for the instant and professional help they gave to both my mother and father in their time of distress. The nursing staff for my mother's injuries and the dementia care for my father. I would not hesitate to recommend this caring home to anyone.

Reply from Yvonne Allisson, General Manager at Silver Birch Care Home

Thanks, Kevin for your encouraging review. It helps us improve our services wherever possible. I will pass on your comments to the team. Best regards.

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Review from Dawn F (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience

My mother is receiving end of life care at the Silver Birch. The staff are so caring, compassionate and treating her with dignity. Everything I wish for at this stage of her life. When speaking to them, I feel they are my friends, which is very comforting. My mum is so, so comfortable there, and I would highly praise this care home. They are all wonderful.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home
Thank you, Dawn, for your feedback. It is very much appreciated, and I will share them with the team. We are always at your service.

Best regards.

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Review from Rosie W (Granddaughter of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

Fortunately for my elderly nanna, who was struggling with dementia, and isolation in her supported housing, she was able to go into this lovely care home when it was opened up for Covid patients and she tested positive. Finally, she was looked after, and given the attentive care that she deserved in her last few days. The place is welcoming, calm and clean with a happy atmosphere. On my visit, I thought the staff were incredible, busy yet friendly, attentive and caring. I was so grateful to see Nanna in a lovely airy room, clean and fresh with sun flooding in and her photos by her bed. I had lovely chats with the nurses and left feeling thankful. However, unfortunately, her son later received news of her death in a very abrupt way, which is a shame, as he was left angered and upset. Rather than a lack of care, I suspect this may be due to a cultural difference/language barrier, and such news needs to be delivered very sensitively. Apart from this, I speak very highly of the place.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Dear Rosie, thank you for your kind review. Your feedback is much valued and appreciated. Kind regards.

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Review from Phil W (Respite Resident) published on 28 January 2021 Submitted via Website
Overall Experience

I had the pleasure of enjoying a short stay here in January 2021. It was more like a room in a 4-star hotel than my expectation of a care home. Lovely staff and excellent food. I have no hesitation in recommending this lovely home.

Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you, Phil, for taking the time to give us feedback on your stay. We are glad that you enjoyed your stay. I will pass on your comments to the whole team. Best regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Silver Birch Care Home.

Upcoming Events

There are no upcoming events for Silver Birch Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Silver Birch Care Home.

Accreditations

There are no accreditations posted yet for Silver Birch Care Home.

Meet the Team (3)

Sophie Brown
Sophie BrownJob Title:Registered Home ManagerJoined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.

Craig Avery
Craig AveryJob Title:Deputy ManagerJoined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.

Emma Drummond
Emma DrummondJob Title:Customer Services OfficerJoined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.

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