Silver Birch Care Home

3 Europa Way, Ipswich IP1 5DL
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10 47 Reviews
  • Silver Birch Care Home, Ipswich
Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting.

Staff are hand picked and fully trained to provide care with empathy and respect. There are private dining facilities to celebrate your special days with your friends and family and the chef will prepare anything you fancy.

Private dining is part of the all inclusive fee and therefore there are no extras for this service. Fair use policy applies.

They also have their own pub/bar - The Railway Tavern, to enjoy a drink or two on the house.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

The fees quoted are for guidance only. Fees vary according to the size of the room and the level of care determined following an assessment.

These prices are only a guideline, please contact Silver Birch Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sophie Brown (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • There are no visiting restrictions.

Parking

  • There is ample car parking spaces for visitors on site. There are also road parking available at the front of home.

Silver Birch Care Home Reviews (47)

10

Silver Birch Care Home has a Review Score of 10 (9.988) out of 10, based on 22 reviews in the last 2 years.
Over all time Silver Birch Care Home has 47 reviews.

Overall Experience
  • 44
  • 2
  • 0
  • 0
  • 1
Date Published
  • 47
  • 5
  • 9
  • 22
  • 25
Reviewer Connection to Silver Birch Care Home
  • 19
  • 9
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from L M (Wife of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's care at Silver Birch Care Home has been exemplary from day one. Management and care staff are welcoming and cheerful. Surroundings are modern and well thought through with emphasis on residents' well-being. I would not hesitate in recommending this home to anyone.
Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Thank you for your review; it is much appreciated. I will share your feedback with the staff. Best regards.

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Review from Sue C (Sister of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister first went into Silver Birch as an emergency, but after assessment, we were told she needed full-time care. She settled really well. She loves the place. So much to do with little trips out. She loves the food and entertainment they lay on. As her sister, I find nothing is too much trouble,
and they keep me informed at all times. I often hear laughter on my visits to see her, and that's from residents and staff, everyone is friendly, and they do their utmost to care for the clients, going the extra mile. Well done to all the staff. Keep it up.
Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Sue, thank you for your kind review, and it is very much appreciated. I will share your review with the rest of the team. We look forward to seeing you regularly at Silver Birch. Please do not hesitate to let us know if you ever feel anything could be improved.
Best regards.

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Review from Desmond H (Respite Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a painful stay in the hospital, I jokingly suggested to the ambulance nurse, that I was hoping for a glass of red wine on arrival - and it was a full bottle! So I was thrilled to see my room - quite a palace. On settling in, I was so pleased to be in a quiet, peaceful and friendly atmosphere.
Now that I am feeling almost pain-free and I've tried extremely hard not to be over-demanding, but having survived 92-years, I know how I like to live and enter a world which matches this. So I have been very positive in my simple requests, and everybody has been kind.
Reply from Yvonne Allison, Home Manager at Silver Birch Care Home

Dear Desmond, thank you for your kind review. It is very much appreciated and helps us improve our services. I will share your feedback with the team.
Best regards

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Review from Kevin B (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank Silver Birch Care Home enough for the instant and professional help they gave to both my mother and father in their time of distress. The nursing staff for my mother's injuries and the dementia care for my father. I would not hesitate to recommend this caring home to anyone.
Reply from Yvonne Allisson, General Manager at Silver Birch Care Home

Thanks, Kevin for your encouraging review. It helps us improve our services wherever possible. I will pass on your comments to the team. Best regards.

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Review from Dawn F (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving end of life care at the Silver Birch. The staff are so caring, compassionate and treating her with dignity. Everything I wish for at this stage of her life. When speaking to them, I feel they are my friends, which is very comforting. My mum is so, so comfortable there, and I would
highly praise this care home. They are all wonderful.
Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you, Dawn, for your feedback. It is very much appreciated, and I will share them with the team. We are always at your service.
Best regards.

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Review from Rosie W (Granddaughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fortunately for my elderly nanna, who was struggling with dementia, and isolation in her supported housing, she was able to go into this lovely care home when it was opened up for Covid patients and she tested positive. Finally, she was looked after, and given the attentive care that she deserved in
her last few days. The place is welcoming, calm and clean with a happy atmosphere. On my visit, I thought the staff were incredible, busy yet friendly, attentive and caring. I was so grateful to see Nanna in a lovely airy room, clean and fresh with sun flooding in and her photos by her bed. I had lovely chats with the nurses and left feeling thankful. However, unfortunately, her son later received news of her death in a very abrupt way, which is a shame, as he was left angered and upset. Rather than a lack of care, I suspect this may be due to a cultural difference/language barrier, and such news needs to be delivered very sensitively. Apart from this, I speak very highly of the place.
Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Dear Rosie, thank you for your kind review. Your feedback is much valued and appreciated. Kind regards.

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Review from Phil W (Respite Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had the pleasure of enjoying a short stay here in January 2021. It was more like a room in a 4-star hotel than my expectation of a care home. Lovely staff and excellent food. I have no hesitation in recommending this lovely home.
Reply from Yvonne Allison, General Manager at Silver Birch Care Home

Thank you, Phil, for taking the time to give us feedback on your stay. We are glad that you enjoyed your stay. I will pass on your comments to the whole team. Best regards.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Silver Birch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Silver Birch Care Home is calculated as follows: ( (257 Excellents x 5) + (3 Goods x 4) ) ÷ 260 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Silver Birch Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sophie

Sophie Brown

Job Title: Registered Home Manager Joined: 2021

Sophie has worked within the social care sector for the past 21 years, working as a Registered Nurse in different homes across Suffolk and Essex. She began her employment with Silver Birch in early 2021, as a Night Nurse and then progressed to Clinical Lead, Deputy Manager and finally onto Home Manager. Caring for everyone who comes to Silver Birch is Sophie's main focus and passion, to ensure all our residents are made to feel cared for and safe.

Craig

Craig Avery

Job Title: Deputy Manager Joined: 2021

Craig worked as a Carer for 8 years supporting vulnerable people with challenging behaviours. He was promoted to Senior Carer with responsibility for the residents’ safety and welfare. He then joined Silver Birch as a Senior Carer and have since advanced to Deputy Manager sharing the focus and values within our home.

Emma

Emma Drummond

Job Title: Customer Services Officer Joined: 2024

Emma has worked in the Care Sector for over 20 years with a background of office management and customer facing roles. She is focussed on supporting residents to enjoy life at Silver Birch and to embrace every opportunity to deliver quality person-centred care.

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