Care Homes Owned by Alysia Caring Group

My sister has been a resident at Grand View Care Home since March of this year and has settled in very well. Her bedroom is on the top floor and she is cared for by qualified nursing staff and carers. She feels safe and comfortable and the team works well together to meet my sister's needs. Grand View is spacious, clean at all times and offers a calming environment. Having a meal hostess is a bonus to ensure my sister continues to enjoy her food from a varied menu and drinks plenty especially in warm weather. The activity coordinators are great and create opportunities for residents everyday. My sister enjoys baking, flower arranging, singing and trips out. The hairdresser, admin, reception staff and manager based on the ground floor are all welcoming and helpful. They all know the residents well and take time to listen and understand concerns. Overall, Grand View has a great team of staff who are very open to ideas for continuing improvements if needed. Thank you to you all!

They also treated our family with utmost respect and supported us as well.

My Dad is very well cared for at Silver Birch. It's taken a lot for me to trust other people to care for him, after a prolonged stay in hospital as he is so vulnerable but all of the staff without exception treat him with such dignity and compassion.

Every time we go in, we are treated as part of the SB family and nothing is ever too much trouble.

There is always something going on, whether joining in with the activities, sitting in the bistro area with a coffee, watching TV or a film in the cinema room, or enjoying the garden.

SB doesn't have a high turnover of staff, meaning my Dad knows the carers and we do too.

The food always smells and looks lovely at mealtimes, and there is a good choice on offer. As well as the main meal choices, there is an all day dining menu so if the residents don't fancy a meal at traditional meal times, they won't go without.

I wouldn't hesitate to recommend Silver Birch to anyone looking for a care home for their loved one.

My mum has been a resident here for over a year and from my initial contact with the home back in February 2025 it has been first class.

We were invited with my mum for a visit with other family members and were given a tour and all relevant information regarding respite and potentially full time care in Silver Birch.

We decided to move my mum here and were very welcomed by everyone. I am so pleased we chose Silver Birch as it gives me great reassurance in her care and wellbeing. I think that what makes the difference is seeing the same members of staff regularly which helps with familiarisation for my mum and consistency in care.

I cannot thank Silver Birch enough for all care and time they give to my mum, and equally the support they give my dad. This has been a challenging time for him as much as my mum. Sophie the Manager and all administrative staff along with carers, nurses and doctors have supported him fully in this journey and me too.

My Mother has resided at Grand View since June 2022 living on the ground floor. In all the time she has been at the home I cannot fault the care she has received. All the staff are very caring and make you feel welcome, nothing is too much trouble. Would highly recommend.

This must be one at the best care home around. It's lovely, the staff are so good to my mum, dad. Like friends, its clean the rooms are lovely. Dinning room, lounge, garden are just wonderful. If I live to be as old as my mum dad I would be happy here.

I would recommend anyone to visit the home with an open mind if wanting to find their loved ones their forever home

For me, Grand View Care Home will always be known for the fancy chandelier rather than a care home you can trust and rely on.

When concerns were raised, this led to multiple threats and issuing of contract termination. I am only able to leave this review now as my father has moved care homes.

Grand View Care Home does not take accountability and seems to shape a narrative to suit its own agenda. Based on my experience, senior management, the board, and owners cannot be relied on to handle concerns appropriately. My father suffered a fall and was left on the floor unattended whilst waiting for an ambulance to arrive, yet the exact 53 minutes of CCTV footage covering this was lost, even though footage from both sides of the missing section was available. When I raised concerns, his contract was terminated. Although later revoked, I faced unfounded allegations, along with visiting restrictions that felt intended to discourage me from speaking up. A single vague document was produced after I requested supporting evidence, a statement was also provided which I maintain is false and contradicted actual recorded minutes of a meeting. Since moving my father to a new care home we couldn't be happier, his care is night and day different, he is settled and much more like his old self.

My mother-in-law was a resident at Silver Birch for fourteen months. Silver birch are like a huge family toward both residents and their families, all striving to do the absolute best for the individual in their care. The place is homely, welcoming and all staff are approachable. Plenty of activities to keep residents entertained. Would not hesitate to recommend.

My wife died on February 26th this year and was resident of Grand View care home having been diagnosed with dementia. Since September 2024 she has had the very best care possible and I can't praise the home and especially the staff enough. Throughout her stay she was so well looked after with very good food and terrific entertainment that my wife readily joined in on but by far the most important was the the care for her which was outstanding. The best example of this was on the night before she died one of the care staff, after I left at 7.30pm went to her room andstayed with her all night saying that she didn't want her to be alone in her last hours. I have not seen such compassion in my lifetime before.

My Uncle has just passed away after being cared for here since Nov 23. I am blown away by how amazing Silver Birch has been. My Uncle was so happy here, he was adored by the staff & it was reciprocated. He got involved in all activities and was happy to get dressed up. I love how much was going on at the home, my parents have been very well supported through a very difficult time & my uncle had some challenges. None of this was a problem to the staff, he was treated with dignity & respect all the time. The attitude of the staff towards the residents and to the visitors is second to none, we had some staff attend his funeral and again showed their love & support to the family. The building & facilities are amazing, I hope Silver Birch maintains its excellent standards for many years to come. Thank you from the bottom of my heart for everything.

The staff are dedicated and professional.

My Aunt has been a resident of Aspen Manor care home for just over six months. She was admitted to begin with as respite care following illness however she now is a permanent resident. The care shown by all members of staff is outstanding. They are so friendly approachable and nothing is too much trouble. My Aunt settled well and absolutely loves living there and in particular she very much enjoys the wonderful food and comfort of the surroundings. If you're looking for a care home in which place a loved relative I couldn't recommend Aspen Manor more highly. Knowing that she has safe and well care for gives great peace of mind.

The care my cousin received was excellent. Unfortunately, she booked herself in when she could no longer manage at home. Her room had a balcony and beautiful views. The rooms are clean and well presented. It gives the impression of a high wit quality hotel and the food is very good. My cousin had a very painful and unpleasant death but the staff were really good and made her time there as pleasant as they possibly could. This includes chasing the GP, MacMillan and facilitating the right pain relief. My cousin enjoyed the finer things in life so chose Grand View for her final weeks. Her family from Germany commented that it was like a very good hotel and also praised the staff for their kindness, professionalism, and care they provided. Unfortunately I cannot recall all their names but we would like to thank everyone that gave my cousin such great care. If you are looking for a great home for your loved ones I cannot recommend The Grand View Care Home enough.

I come to visit a lovely lady muriel she has been in the home for 2 years now and she absolutely loves it i cannot fault the care that my friend gets the staff are also lovely it's a really lovely place to be it doesn't seem like a home from my point of view the silver birch home is excellent in every way I cannot fault it A ++++++++++

Gail

I spent the New Year at Silver Birch to be with my 97 year old mum. We enjoyed two lovely afternoons, planned by the entertainment staff. There was a karaoke party and a singer. It was lovely to see the residents joining in with the singing and a few who were able to have a dance, including my mum. During the karaoke party, two of the carers sang to the residents. It was very touching to see. I think the staff are very kind and caring and go above and beyond for their residents. I must also mention the reception staff, who are always there to welcome relatives. Well done to you all.

My Mum has been a resident in Silver Birch, she is very happy and well cared for. As a family we are very grateful to the team looking after her. Visited her at Christmas and what lovely atmosphere, thank you!