Care Homes Owned by Alysia Caring Group

During my stay at Silver Birch for rest recovery and nursing care after my operation the staff were friendly helpful and efficient Surroundings were pleasant and facilities were excellent Food was well cooked and presented with plenty of variety My visitors were always made very welcome I felt I had made an excellent choice and was quite sorry to leave

Very impressed with the care and support my cousin received during her end of life. She was helped with every aspect treated with dignity and compassion. The front of staff were very professional in addressing her special needs and requirements. Would fully recommend anyone to Grand View to be given the care that they require.

Because of the distance that I had to travel, I would visit on a weekly basis. I always found that my husband was happy and well cared for by nursing staff and carers. Food was always good and a nice welcoming environment.

Silver Birch is Exceptional professional caring very friendly deliver great quality care to my mum. I feel totally at easy that mum is looked after very well by the professional staff. My family and I are always welcomed with big smiles from all,managment & staff every time we visit mum. 100% recommended

Really appreciate the care you all provided to my father, who sadly passed away on 18/7/26. As a family, we were very pleased with his care & support & the time the team spent supporting us. Many thanks.

My mother spent 15 months at Silver Birch Care Home in Ipswich. As soon as we viewed the home, we knew it was the right place for her. It is beautifully decorated and clean and feels more like a welcoming hotel rather than a care home. Mum's room was bright and nicely furnished, with a lovely view of the gardens. However, it is the staff that really make this place special. From the moment you enter the home, you feel welcome. From the receptionists to the management, every one greets you with a smile. The carers really do care, not only about the residents but also about the families who visit. Nothing was ever too much trouble and Mum was treated with respect. Towards the end of her life, the nursing staff were just outstanding. Her last days were comfortable and quiet, with every need catered for. Her death was peaceful and dignified and our family is so thankful for that. The fact that 3 members of staff attended her funeral speaks volumes.

My sister has been a resident at Grand View Care Home since March of this year and has settled in very well. Her bedroom is on the top floor and she is cared for by qualified nursing staff and carers. She feels safe and comfortable and the team works well together to meet my sister's needs. Grand View is spacious, clean at all times and offers a calming environment. Having a meal hostess is a bonus to ensure my sister continues to enjoy her food from a varied menu and drinks plenty especially in warm weather. The activity coordinators are great and create opportunities for residents everyday. My sister enjoys baking, flower arranging, singing and trips out. The hairdresser, admin, reception staff and manager based on the ground floor are all welcoming and helpful. They all know the residents well and take time to listen and understand concerns. Overall, Grand View has a great team of staff who are very open to ideas for continuing improvements if needed. Thank you to you all!

They also treated our family with utmost respect and supported us as well.

My Dad is very well cared for at Silver Birch. It's taken a lot for me to trust other people to care for him, after a prolonged stay in hospital as he is so vulnerable but all of the staff without exception treat him with such dignity and compassion.

Every time we go in, we are treated as part of the SB family and nothing is ever too much trouble.

There is always something going on, whether joining in with the activities, sitting in the bistro area with a coffee, watching TV or a film in the cinema room, or enjoying the garden.

SB doesn't have a high turnover of staff, meaning my Dad knows the carers and we do too.

The food always smells and looks lovely at mealtimes, and there is a good choice on offer. As well as the main meal choices, there is an all day dining menu so if the residents don't fancy a meal at traditional meal times, they won't go without.

I wouldn't hesitate to recommend Silver Birch to anyone looking for a care home for their loved one.

My mum has been a resident here for over a year and from my initial contact with the home back in February 2025 it has been first class.

We were invited with my mum for a visit with other family members and were given a tour and all relevant information regarding respite and potentially full time care in Silver Birch.

We decided to move my mum here and were very welcomed by everyone. I am so pleased we chose Silver Birch as it gives me great reassurance in her care and wellbeing. I think that what makes the difference is seeing the same members of staff regularly which helps with familiarisation for my mum and consistency in care.

I cannot thank Silver Birch enough for all care and time they give to my mum, and equally the support they give my dad. This has been a challenging time for him as much as my mum. Sophie the Manager and all administrative staff along with carers, nurses and doctors have supported him fully in this journey and me too.

My Mother has resided at Grand View since June 2022 living on the ground floor. In all the time she has been at the home I cannot fault the care she has received. All the staff are very caring and make you feel welcome, nothing is too much trouble. Would highly recommend.

This must be one at the best care home around. It's lovely, the staff are so good to my mum, dad. Like friends, its clean the rooms are lovely. Dinning room, lounge, garden are just wonderful. If I live to be as old as my mum dad I would be happy here.

I would recommend anyone to visit the home with an open mind if wanting to find their loved ones their forever home

For me, Grand View Care Home will always be known for the fancy chandelier rather than a care home you can trust and rely on.

When concerns were raised, this led to multiple threats and issuing of contract termination. I am only able to leave this review now as my father has moved care homes.

Grand View Care Home does not take accountability and seems to shape a narrative to suit its own agenda. Based on my experience, senior management, the board, and owners cannot be relied on to handle concerns appropriately. My father suffered a fall and was left on the floor unattended whilst waiting for an ambulance to arrive, yet the exact 53 minutes of CCTV footage covering this was lost, even though footage from both sides of the missing section was available. When I raised concerns, his contract was terminated. Although later revoked, I faced unfounded allegations, along with visiting restrictions that felt intended to discourage me from speaking up. A single vague document was produced after I requested supporting evidence, a statement was also provided which I maintain is false and contradicted actual recorded minutes of a meeting. Since moving my father to a new care home we couldn't be happier, his care is night and day different, he is settled and much more like his old self.

My mother-in-law was a resident at Silver Birch for fourteen months. Silver birch are like a huge family toward both residents and their families, all striving to do the absolute best for the individual in their care. The place is homely, welcoming and all staff are approachable. Plenty of activities to keep residents entertained. Would not hesitate to recommend.

My wife died on February 26th this year and was resident of Grand View care home having been diagnosed with dementia. Since September 2024 she has had the very best care possible and I can't praise the home and especially the staff enough. Throughout her stay she was so well looked after with very good food and terrific entertainment that my wife readily joined in on but by far the most important was the the care for her which was outstanding. The best example of this was on the night before she died one of the care staff, after I left at 7.30pm went to her room andstayed with her all night saying that she didn't want her to be alone in her last hours. I have not seen such compassion in my lifetime before.

My Uncle has just passed away after being cared for here since Nov 23. I am blown away by how amazing Silver Birch has been. My Uncle was so happy here, he was adored by the staff & it was reciprocated. He got involved in all activities and was happy to get dressed up. I love how much was going on at the home, my parents have been very well supported through a very difficult time & my uncle had some challenges. None of this was a problem to the staff, he was treated with dignity & respect all the time. The attitude of the staff towards the residents and to the visitors is second to none, we had some staff attend his funeral and again showed their love & support to the family. The building & facilities are amazing, I hope Silver Birch maintains its excellent standards for many years to come. Thank you from the bottom of my heart for everything.

The staff are dedicated and professional.