Care Home Owned by Alysia Caring Group in Rutland

they need. It's a massive relief.

Thank you!

you.

she has been receiving.

Its the simple things that make the difference: friendly, smiling, talkative staff, who say "hello"; giving her some freedom and self confidence but watching out for her; good food; nice environment and room; and good activities and a real community feel.

Even before she arrived the support and help we had from the customer relations officer, the deputy manager and all the people we met, really helped us in knowing what to expect and eased us through the process, which we were very new too. Since arriving the manager and all the team have been brilliant. Thank you all.

soon as you enter the building there is a warm welcome that remains throughout. l feel confident that mum is being looked after. In fact, when l see her or phone her she is often happily chatting to the other residents.

very satisfied.

have coffee together in the ground floor bar was lovely . The garden provides a nice outside space . The in house hairdresser a real bonus and lifted mums spirit . Mum did really well with their support and has been able to return to her own home. Should she need care again our family would be very happy for her to return here. Thank you

personal touch doesn't stop there - they have their own personal hairdresser. Never looked back on our choice.

by everyone and has made some great friends. I have seen how well my mother is cared for and she always sends positive texts about how well she is looked after. Her only slight critique has been about the selection/quality of the food. I would recommend Aspen Manor to everyone.

carers went to such great lengths to encourage Dad to eat and drink, which must have made a massive difference. The activities team often came to check on him and us, despite him being unable to partake in any activities. The brilliant and kind maintenance, housekeeping and office staff made an equally positive impact and we know the night and kitchen staff did so much behind the scenes. That so many came to offer their condolences after he'd passed away was incredibly comforting. It was clear they all cared greatly. I visited 18 homes before I found Aspen Manor. I'd been dreading moving Dad, the care he was receiving in hospital was excellent and the home he'd been at previously hadn't cared for him well. He settled in brilliantly and was so happy there, its outstanding staff, superb food and first-rate room and facilities.

to detail in making sure he was always comfortable was obvious and greatly appreciated by our family. I highly recommend Aspen Manor.

the home to find out how they are doing and what treatment they are receiving.

knowing that she is being very well looked after. Aspen Manor is very bright, clean, hotel standard, modern, and a pleasant environment for the residents and their families when they visit, they even have a play area for the kids!

happy, and listening to their story. There is genuine affection when talking about those in their care.
I was also greatly touched to see the staff treating everyone with dignity. This extends out to the families. Navigating finding the right care for a loved one is distressing, and they worked with us with such empathy, they made a stressful and unsettling time much easier. Any issues are dealt with instantly and with sensitivity and thoroughness.
My own personal highlight was having a member of staff take time out of her day to locate some dairy-free milk so I could have a cuppa with my mother-in-law without triggering my allergies. Such small acts of kindness are invaluable.

of house" staff finish and the evening staff have less knowledge of needs.