Care Homes Owned by Alysia Caring Group in Suffolk

During my stay at Silver Birch for rest recovery and nursing care after my operation the staff were friendly helpful and efficient Surroundings were pleasant and facilities were excellent Food was well cooked and presented with plenty of variety My visitors were always made very welcome I felt I had made an excellent choice and was quite sorry to leave

Silver Birch is Exceptional professional caring very friendly deliver great quality care to my mum. I feel totally at easy that mum is looked after very well by the professional staff. My family and I are always welcomed with big smiles from all,managment & staff every time we visit mum. 100% recommended

My mother spent 15 months at Silver Birch Care Home in Ipswich. As soon as we viewed the home, we knew it was the right place for her. It is beautifully decorated and clean and feels more like a welcoming hotel rather than a care home. Mum's room was bright and nicely furnished, with a lovely view of the gardens. However, it is the staff that really make this place special. From the moment you enter the home, you feel welcome. From the receptionists to the management, every one greets you with a smile. The carers really do care, not only about the residents but also about the families who visit. Nothing was ever too much trouble and Mum was treated with respect. Towards the end of her life, the nursing staff were just outstanding. Her last days were comfortable and quiet, with every need catered for. Her death was peaceful and dignified and our family is so thankful for that. The fact that 3 members of staff attended her funeral speaks volumes.

They also treated our family with utmost respect and supported us as well.

My Dad is very well cared for at Silver Birch. It's taken a lot for me to trust other people to care for him, after a prolonged stay in hospital as he is so vulnerable but all of the staff without exception treat him with such dignity and compassion.

Every time we go in, we are treated as part of the SB family and nothing is ever too much trouble.

There is always something going on, whether joining in with the activities, sitting in the bistro area with a coffee, watching TV or a film in the cinema room, or enjoying the garden.

SB doesn't have a high turnover of staff, meaning my Dad knows the carers and we do too.

The food always smells and looks lovely at mealtimes, and there is a good choice on offer. As well as the main meal choices, there is an all day dining menu so if the residents don't fancy a meal at traditional meal times, they won't go without.

I wouldn't hesitate to recommend Silver Birch to anyone looking for a care home for their loved one.

My mum has been a resident here for over a year and from my initial contact with the home back in February 2025 it has been first class.

We were invited with my mum for a visit with other family members and were given a tour and all relevant information regarding respite and potentially full time care in Silver Birch.

We decided to move my mum here and were very welcomed by everyone. I am so pleased we chose Silver Birch as it gives me great reassurance in her care and wellbeing. I think that what makes the difference is seeing the same members of staff regularly which helps with familiarisation for my mum and consistency in care.

I cannot thank Silver Birch enough for all care and time they give to my mum, and equally the support they give my dad. This has been a challenging time for him as much as my mum. Sophie the Manager and all administrative staff along with carers, nurses and doctors have supported him fully in this journey and me too.

My mother-in-law was a resident at Silver Birch for fourteen months. Silver birch are like a huge family toward both residents and their families, all striving to do the absolute best for the individual in their care. The place is homely, welcoming and all staff are approachable. Plenty of activities to keep residents entertained. Would not hesitate to recommend.

My Uncle has just passed away after being cared for here since Nov 23. I am blown away by how amazing Silver Birch has been. My Uncle was so happy here, he was adored by the staff & it was reciprocated. He got involved in all activities and was happy to get dressed up. I love how much was going on at the home, my parents have been very well supported through a very difficult time & my uncle had some challenges. None of this was a problem to the staff, he was treated with dignity & respect all the time. The attitude of the staff towards the residents and to the visitors is second to none, we had some staff attend his funeral and again showed their love & support to the family. The building & facilities are amazing, I hope Silver Birch maintains its excellent standards for many years to come. Thank you from the bottom of my heart for everything.

The staff are dedicated and professional.

I come to visit a lovely lady muriel she has been in the home for 2 years now and she absolutely loves it i cannot fault the care that my friend gets the staff are also lovely it's a really lovely place to be it doesn't seem like a home from my point of view the silver birch home is excellent in every way I cannot fault it A ++++++++++

Gail

I spent the New Year at Silver Birch to be with my 97 year old mum. We enjoyed two lovely afternoons, planned by the entertainment staff. There was a karaoke party and a singer. It was lovely to see the residents joining in with the singing and a few who were able to have a dance, including my mum. During the karaoke party, two of the carers sang to the residents. It was very touching to see. I think the staff are very kind and caring and go above and beyond for their residents. I must also mention the reception staff, who are always there to welcome relatives. Well done to you all.

My Mum has been a resident in Silver Birch, she is very happy and well cared for. As a family we are very grateful to the team looking after her. Visited her at Christmas and what lovely atmosphere, thank you!

Prior to my Brother moving into Silver Birch I had received recommendations from friends that this was a lovely home and would be an ideal place for my Brother to receive palliative care. From first contact with the Manager Sophie, Nursing Lead Chelsey, Deputy Manager Craig and Customer Services Manager Emma my family and I have witnessed and received nothing but care, compassion and professionalism regarding the care of my Brother. The home is lovely insofar as it feels more like a top class hotel than it does a care home. There is always a friendly welcome from reception and all staff, be they nursing, care or domestic - too many to name were so polite and attentive, , nothing was too much trouble. Everywhere was also so clean and fresh throughout, which makes for such a nice place to visit anytime. I would not hesitate to recommend Silver Birch and Sophie and her team to anyone. Thank you all.

My experience of the care and attention given to my Mother was nothing short of excellent. It was everything I wished it could be, and more.

My particular thanks to three staff members for their medical expertise, sensitivity and guidance throughout Mum's journey through the various stages of MND. My brother and I were especially grateful to all the team for ensuring a serine and peaceful passing for my Mum, filled with dignity.

I'm not sure I can adequately praise all the Carers that looked after Mum. But I have been fortunate to get to know some of them, in particular four members of staff. All of whom were incredible, and I know Mum appreciated their support and care.

We were deeply moved by one staff member on Saturday night. She had been tending to Mum all day, then returned in the evening to sit with her until we could get there. Allowing us a few hours with Mum before she gently passed away.

Both my parents have settled well and the care they are receiving is excellent. All the care staff have been great but I particularly want to commend the nurses. Their attention to detail and persistence in making sure that my parents get the medical care that they need from outside agencies has been second to none. I am very grateful to them and wouldn't hesitate to recommend Silver Birch.

I recently visited an elderly friend at Silver Birch Care Home and I was truly amazed and impressed by this home and the staff, so attentive and with a warm and friendly atmosphere from all. Well done Silver Birch.

I would highly reccomend Silver Birch.

Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not only my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,

My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!