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Care Home Owned by Alysia Caring Group in Suffolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alysia Caring Group in Suffolk

Only the locations & reviews in Suffolk for Alysia Caring Group are showing below.

View the details of all 3 locations (with 137 reviews) owned by Alysia Caring Group

Alysia Caring Group Locations in Suffolk (1)

 - Browse 1 Care Home owned by Alysia Caring Group in Suffolk
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Silver Birch Care Home
3 Europa Way, Ipswich IP1 5DL 
9.9 52 reviews
Silver Birch Care Home, Ipswich, Suffolk
"Our brother in law received exemplary care whilst residing at Silver Birch. The staff treated him with respect and ensured that the…"   Read all 52 reviews
  • from £1,697 / week
  • 75 Rooms
Location Type Care Home

Silver Birch Care Home provides residential, dementia, respite and nursing care in a luxurious and beautiful setting. Staff are hand picked and fully trained to provide care with empathy and ... Read more about Silver Birch Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Alysia Caring Group Reviews in Suffolk (52)

9.7

Alysia Caring Group has a Group Review Score of 9.7 (9.672) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alysia Caring Group must have a Review Score.

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Review of

Silver Birch Care Home

from Carolyne T (Niece of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has just passed away after being cared for here since Nov 23. I am blown away by how amazing Silver Birch has been. My Uncle was so happy here, he was adored by the staff & it was reciprocated. He got involved in all activities and was happy to get dressed up. I love how much was going on at
the home, my parents have been very well supported through a very difficult time & my uncle had some challenges. None of this was a problem to the staff, he was treated with dignity & respect all the time. The attitude of the staff towards the residents and to the visitors is second to none, we had some staff attend his funeral and again showed their love & support to the family. The building & facilities are amazing, I hope Silver Birch maintains its excellent standards for many years to come. Thank you from the bottom of my heart for everything.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your kind review. We loved caring for your Uncle, he will be missed greatly. I will be sure to pass on your positive feedback to our hardworking team.
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Review of

Silver Birch Care Home

from M H (Sister-in-law of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother in law received exemplary care whilst residing at Silver Birch. The staff treated him with respect and ensured that the support he was given was individualised to his specific needs. There were a variety of activities on a daily basis and the environment was welcoming.
As a family member,
we were always included in decisions about the care of our brother in law and all questions were answered speedily.
The staff are dedicated and professional.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you for your positive review and kind words. It was our pleasure to look after your brother-in-law and I will be sure to pass on your comments to our hardworking team.
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Review of

Silver Birch Care Home

from J D (Friend of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come to visit a lovely lady muriel she has been in the home for 2 years now and she absolutely loves it i cannot fault the care that my friend gets the staff are also lovely it's a really lovely place to be it doesn't seem like a home from my point of view the silver birch home is excellent in every
way I cannot fault it A ++++++++++
Reply from Sophie Brown, Manager at Silver Birch Care HomeWe are so glad you enjoyed your visit to your lovely friend Muriel, we look forward to welcoming you again soon.
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Review of

Silver Birch Care Home

from Gail F (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Christmas was made extra special by how we were greeted at Silver Birch Care Home.on Christmas Eve as all the staff at the Home had dressed up in festive attire and were so joyful and singing to all the residents and their families. Drinks and food were flowing. It was quite overwhelming because
we had such a wonderful experience. Each and every one of the staff on mum's floor were so jolly and joyful it felt as though they were part of our family and in a way I guess they are. The staff cannot do enough to make you feel welcome and the care and support they give to our mum is exceptional. Christmas Day as soon as we entered the Home Sophie, the Manager was such a welcoming sight, so happy to welcome guests who were visiting and on hand for anything you required. People forget that Management and staff have their own families too but I can honestly say I felt they put their residents first. I know in my heart my mum is well cared for and we couldn't ask for anything more.
Gail
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your kind review. We are so pleased that you enjoyed the Christmas festivities at Silver Birch with your mother, she is a pleasure to care for and we look forward to the next festivity we can all enjoy.
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Review of

Silver Birch Care Home

from Julie S (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent the New Year at Silver Birch to be with my 97 year old mum. We enjoyed two lovely afternoons, planned by the entertainment staff. There was a karaoke party and a singer. It was lovely to see the residents joining in with the singing and a few who were able to have a dance, including my mum.
During the karaoke party, two of the carers sang to the residents. It was very touching to see. I think the staff are very kind and caring and go above and beyond for their residents. I must also mention the reception staff, who are always there to welcome relatives. Well done to you all.
Reply from Sophie Brown, Home Manager at Silver Birch Care HomeMany thanks Julie for your kind words. I am very pleased you had a memorable Christmas with your Mum. I will pass on your comments to the team.
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Review of

Silver Birch Care Home

from Abigail H (Daughter of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident in Silver Birch, she is very happy and well cared for. As a family we are very grateful to the team looking after her. Visited her at Christmas and what lovely atmosphere, thank you!
Reply from Sophie Brown, Home Manager at Silver Birch Care HomeDear Abigail, thank you for your lovely review. Your feedback means a great deal to all of our staff and gives us the motivation to continue providing the very best service to our residents. We're delighted to hear that you enjoyed our Christmas celebrations.
Thank you again for taking the time to share your thoughts. Wishing you and your family a very Happy New Year 2026!
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Review of

Silver Birch Care Home

from Richard F (Brother of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to my Brother moving into Silver Birch I had received recommendations from friends that this was a lovely home and would be an ideal place for my Brother to receive palliative care. From first contact with the Manager Sophie, Nursing Lead Chelsey, Deputy Manager Craig and Customer Services
Manager Emma my family and I have witnessed and received nothing but care, compassion and professionalism regarding the care of my Brother. The home is lovely insofar as it feels more like a top class hotel than it does a care home. There is always a friendly welcome from reception and all staff, be they nursing, care or domestic - too many to name were so polite and attentive, , nothing was too much trouble. Everywhere was also so clean and fresh throughout, which makes for such a nice place to visit anytime. I would not hesitate to recommend Silver Birch and Sophie and her team to anyone. Thank you all.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your kind words and really positive review. It is our absolute pleasure to care for your Brother and it means a lot to us that you have taken the time to give us this feedback, I will be sure to pass it on to the rest of the team.
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Review of

Silver Birch Care Home

from Shaun A (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of the care and attention given to my Mother was nothing short of excellent. It was everything I wished it could be, and more.


My particular thanks to three staff members for their medical expertise, sensitivity and guidance throughout Mum's journey through the various stages of MND.

My brother and I were especially grateful to all the team for ensuring a serine and peaceful passing for my Mum, filled with dignity. 


I'm not sure I can adequately praise all the Carers that looked after Mum. But I have been fortunate to get to know some of them, in particular four members of staff. All of whom were incredible, and I know Mum appreciated their support and care. 


We were deeply moved by one staff member on Saturday night. She had been tending to Mum all day, then returned in the evening to sit with her until we could get there. Allowing us a few hours with Mum before she gently passed away.

Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your lovely review, we really appreciate it here at Silver Birch. It was our absolute pleasure to care for your Mother. I will be sure to pass the kind words onto our staff especially the ones you have mentioned.
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Review of

Silver Birch Care Home

from S G (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the team at Silver Birch. We moved both my parents there a couple of months ago because the care is nurse led. The manager (a trained nurse herself) and also the lady who first showed us around were very helpful, knowledgeable and reassuring. They should also be commended for listening
well.
Both my parents have settled well and the care they are receiving is excellent. All the care staff have been great but I particularly want to commend the nurses. Their attention to detail and persistence in making sure that my parents get the medical care that they need from outside agencies has been second to none. I am very grateful to them and wouldn't hesitate to recommend Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your lovely review, it is our pleasure to care for your parents at Silver Birch. I will pass on your kind words to our team.
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Review of

Silver Birch Care Home

from Pat T (Friend of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited an elderly friend at Silver Birch Care Home and I was truly amazed and impressed by this home and the staff, so attentive and with a warm and friendly atmosphere from all. Well done Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your kind review, we look forward to welcoming you again next time you visit!
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Review of

Silver Birch Care Home

from Mark T (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad suffered from dementia and sadly passed away on the 26th of March,through the time we were at his side from early in the morning until 3,4 in the morning during this time the staff made sure dad and the family who stayed by his side had teas,coffees and sandwhiches all hours of the day, their
care and love for Dad was evident,some members of staff even came in on days off just to check on him and us.
Through out his time at silver birch over 2 1/2 years, they made him welcome and comfortable, if there had been any health concerns or any incidents during the day we were always called and made aware of anything we should know.
I can not thank the staff enough for the care and devotion to Dad they showed throughout his stay ,right up to his passing. The job they do is emotionally draing to see patients decline the amount my Dad did in his last weeks,and my heartfelt thanks go to everyone who looked after him. One carer came in on her day off and noticed he needed a shave, she stayed and did this for him.
I would highly reccomend Silver Birch.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your kind words and lovely review of Silver Birch Care Home. It really means a lot to myself and all of the staff here.
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Review of

Silver Birch Care Home

from Andy D (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents went into care at Silver Birch at the end of Sept 2024 , I have nothing but praise for the level of care and help they have received since the start of there stay , sadly my Dad recently passed away but the Management and staff could not have been more caring and considerate to not only
my Mum who sadly has Dementia but my family , the manager is very approachable and will do her upmost along with her excellent staff to help you on any matter that arises, overall a excellent establishment that I would highly recommend to anyone looking at care homes,
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you very much for your lovely review & kind words, they really mean a lot to myself and our wonderful team at Silver Birch!
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Review of

Silver Birch Care Home

from J B (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Silver Birch for over a year. The manager and staff have always been very friendly, helpful, understanding, and caring to Mum and the family. I am very grateful for all their hard work. Not to mention Mum's 90th Birthday recently, the staff went above and beyond to make
Mum's day an extra special day. It was so lovely seeing her singing, dancing celebrating with the other residents and staff. Thanks to the chef for making a lovely cake which Mum thoroughly enjoyed very tasty!
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you for your review and kind words, they means a lot to us at Silver Birch.
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Review of

Silver Birch Care Home

from Tracy D (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Silver Birch Care Home since May and from the moment I met the manager I knew this was the place for my mum and dad. The manager was warm, welcoming, compassionate and understanding and confirmed this was right for both of them. All the members of her team are so friendly
from reception through to carers and on every visit, I am greeted with a warm welcome. Sadly my dad only had a short time in there after entering after several hospital stays and passed after a short stay but the care he received with them was faultless. After my dad passed they supported my mum and the care and compassion were fantastic. I can't thank three members of staff in particular enough for their continued support, kindness and understanding they continue to give my mum and the peace of mind I have in knowing my mum has the best care.
Reply from Sophie Brown, Manager at Silver Birch Care HomeThank you for your kind review and lovely words. I will pass them on to the team, positive reviews really mean a lot to all of us.
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Review of

Silver Birch Care Home

from T B (Nephew of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my aunt and was blown away by not only how lovely the home looked but also by all the staff. It was welcoming and friendly, the reception area was thriving with residents and family members drinking and chatting which was lovely to see and be a part of. The food and service was second to none
and nothing was considered too stressful. I would highly recommend this lovely home and stipulate that all staff from reception, cleaning, kitchen, management and nursing are all awesome and will all go out of their way to not only welcome you but help you.
Reply from Sophie Brown, Home Manager at Silver Birch Care HomeThank you very much for your lovely review. As you observed, we do try our best to provide a person-centred care for our residents. I will share your review with all the staff. Once again, thanks for taking the time to submit the review. We look forward to welcoming you again soon. Kindest regards.
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Review of

Silver Birch Care Home

from Hazel T (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Silver Birch Care Home from a different care home that could no longer accommodate her needs. Silver Birch is an outstanding care home, the home is like a 4-star hotel and very warm and welcoming. The staff are all so friendly and helpful. They took the time to get to know Mum, and
they could always get a smile out of her whatever her mood. The care, kindness, and compassion they gave Mum and the rest of the family were amazing, especially in the final few days of her life and we cannot thank them enough.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care HomeThank you so much for your lovely review, especially at such an important time for you all. The team will be very grateful for your kind words.
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Review of

Silver Birch Care Home

from Pamela B (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to express my gratitude on the care my mother received in the short time she was a resident at Silver Birch.
We as a family cannot thank Silver Birch enough for the care, compassion, support and respect Mum received it was outstanding. Not only to Mum but to us as a family in her final
days.
Activities not rated as Mum was unable to partake in them.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care HomeThank you for your kind review. We're so happy things went as well as we can only hope at such an important time for a family. Your help, helped us to deliver the care your mum required. So we thank you too.
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Review of

Silver Birch Care Home

from Trevor L (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Silver Birch Care Home for a few months but unfortunately passed away on Saturday. The care she received was excellent, I could not fault anything or any member of staff. She was treated with care and compassion right until the end. Family members were also treated with the
same care and compassion as my mother. I would definitely recommend this care home to anyone.
Reply from Sophie Brown, Home Manager at Silver Birch Care HomeThank you ever so much for your kind review. It was an honour to look after your mum. We do our best to provide an individualised care for our residents depending on their needs and wishes. Thank you for entrusting us with the care of your beloved mum. May her soul rest in peace. Please drop in and have a coffee with us if you ever pass our way. Kindest regards
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Review of

Silver Birch Care Home

from Richard K (Son of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is on end-of-life care but is so well looked after. He is very comfortable and looked after so well. Home staff are very flexible in what they are willing to do. They keep me fully informed as to his condition etc. I would have no hesitation in recommending this establishment.
Reply from Laura Mills, Group Customer Relations Manager at Silver Birch Care HomeThank you for your kind review. Especially during such a pivotal time for your family. We're so glad you are all receiving the support and care you all need during a very emotional journey.
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Review of

Silver Birch Care Home

from Dawn T (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Birch is a truly exceptional nursing home, and I feel so lucky that my mum is being cared for there. The home is immaculate, clean and welcoming. The staff are amazing, all so warm and friendly to both mum and me, and nothing is too much trouble. I know Mum is very well looked after and cared
for, and that means so much to me. There is a warm community feel to the home, and I myself feel part of that when I visit. Massive thanks to each and every one of you!
Reply from Sophie Brown, Home Manager (Acting) at Silver Birch Care HomeDear Dawn, thank you very much for your review. Your review shows how we provide person-centric care in a clean and welcoming environment. I will share your review with all the staff, and I'm sure they will be delighted with your feedback. Thanks again. Kind regards.
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