Grand View Care Home

Very impressed with the care and support my cousin received during her end of life. She was helped with every aspect treated with dignity and compassion. The front of staff were very professional in addressing her special needs and requirements. Would fully recommend anyone to Grand View to be given the care that they require.

Because of the distance that I had to travel, I would visit on a weekly basis. I always found that my husband was happy and well cared for by nursing staff and carers. Food was always good and a nice welcoming environment.

My sister has been a resident at Grand View Care Home since March of this year and has settled in very well. Her bedroom is on the top floor and she is cared for by qualified nursing staff and carers. She feels safe and comfortable and the team works well together to meet my sister's needs. Grand View is spacious, clean at all times and offers a calming environment. Having a meal hostess is a bonus to ensure my sister continues to enjoy her food from a varied menu and drinks plenty especially in warm weather. The activity coordinators are great and create opportunities for residents everyday. My sister enjoys baking, flower arranging, singing and trips out. The hairdresser, admin, reception staff and manager based on the ground floor are all welcoming and helpful. They all know the residents well and take time to listen and understand concerns. Overall, Grand View has a great team of staff who are very open to ideas for continuing improvements if needed. Thank you to you all!

My Mother has resided at Grand View since June 2022 living on the ground floor. In all the time she has been at the home I cannot fault the care she has received. All the staff are very caring and make you feel welcome, nothing is too much trouble. Would highly recommend.

This must be one at the best care home around. It's lovely, the staff are so good to my mum, dad. Like friends, its clean the rooms are lovely. Dinning room, lounge, garden are just wonderful. If I live to be as old as my mum dad I would be happy here.

I would recommend anyone to visit the home with an open mind if wanting to find their loved ones their forever home

For me, Grand View Care Home will always be known for the fancy chandelier rather than a care home you can trust and rely on.

When concerns were raised, this led to multiple threats and issuing of contract termination. I am only able to leave this review now as my father has moved care homes.

Grand View Care Home does not take accountability and seems to shape a narrative to suit its own agenda. Based on my experience, senior management, the board, and owners cannot be relied on to handle concerns appropriately. My father suffered a fall and was left on the floor unattended whilst waiting for an ambulance to arrive, yet the exact 53 minutes of CCTV footage covering this was lost, even though footage from both sides of the missing section was available. When I raised concerns, his contract was terminated. Although later revoked, I faced unfounded allegations, along with visiting restrictions that felt intended to discourage me from speaking up. A single vague document was produced after I requested supporting evidence, a statement was also provided which I maintain is false and contradicted actual recorded minutes of a meeting. Since moving my father to a new care home we couldn't be happier, his care is night and day different, he is settled and much more like his old self.

My wife died on February 26th this year and was resident of Grand View care home having been diagnosed with dementia. Since September 2024 she has had the very best care possible and I can't praise the home and especially the staff enough. Throughout her stay she was so well looked after with very good food and terrific entertainment that my wife readily joined in on but by far the most important was the the care for her which was outstanding. The best example of this was on the night before she died one of the care staff, after I left at 7.30pm went to her room andstayed with her all night saying that she didn't want her to be alone in her last hours. I have not seen such compassion in my lifetime before.

The care my cousin received was excellent. Unfortunately, she booked herself in when she could no longer manage at home. Her room had a balcony and beautiful views. The rooms are clean and well presented. It gives the impression of a high wit quality hotel and the food is very good. My cousin had a very painful and unpleasant death but the staff were really good and made her time there as pleasant as they possibly could. This includes chasing the GP, MacMillan and facilitating the right pain relief. My cousin enjoyed the finer things in life so chose Grand View for her final weeks. Her family from Germany commented that it was like a very good hotel and also praised the staff for their kindness, professionalism, and care they provided. Unfortunately I cannot recall all their names but we would like to thank everyone that gave my cousin such great care. If you are looking for a great home for your loved ones I cannot recommend The Grand View Care Home enough.

Overall, Grand View provide a safe, professional place offering support and personal care which is excellent.

I have lived in Grand View for over a year and now call it my home. We are well cared fr by the staff. Who are willing to give us time with the tasks of living and are also helpful, listening to worries and meals, comforting and patient on down & sad days. We are encouraged to take advantage of the good days in the garden either to sit quietly or join in one of the many activities planned by the entertainment staff. We are offered a choice of meals each day & can choose from an additional menu if preferred. Outside entertainment come frequently, music and games, visits from animals are particularly enjoyable. Someone is always on call for help, day and night. I am very pleased to have this home recommend by my daughter, where I can end my days comfortable and happy. This home is bright, airy and very comfortable. The care both day and night is very good. The meals are to our own choice, varied and attractively served. Notie is taken of any problems and helped by the staff, and personal preferences are noted. Help is always available. There are plenty of visiting entertainment offered and contact with the local community.

The food is excellent along with the service and staff make you very welcome and comfortable.

Our special needs daughter have been respite care for last two years regular with medical condition and we are very pleased the way she having care for her condition. The management team are very friendly and helpful they always listening our daughter's needs. The nurses and all the staffs are very knowledgeable, kind and helpful. Our daughter is very happy and looking forward to stay there and all the staff really spoiled her. last two years she been going Grand View and we are very please for the services she have received has been wonderful. Thank you everyone at Grand View.

I have been very happy here and the care I have received has been wonderful.

Very nice environment where the staff provide fantastic care and where nothing is too much trouble. We have peace of mind knowing that my sister is safe and secure and safeguarded. She can choose to join in activities if she wishes and can forego them if she doesn't wish to. Would highly recommend.

I have been involved with this home for two years, and it is constantly improving across all areas. I am confident, that with it's present management, and the ongoing support of the owners, it will continue on this path.

I am very pleased with the Care my brother is getting at Grand View. All the staff are amazing. They are helpful, friendly, supportive and go above and beyond. Always do everything to a high standard and are so good with my brother. I am very grateful to Grand View for everything. My brother has settled in really well thanks to all the lovely staff.

The staff were all very caring and dedicated. Residents are treated with respect. My mother was only a resident for one week but the experience was excellent and in the end, she had what I would describe as a good ending.