Grand View Care Home

Grand View Care Home has improved my dads quality of life with all the activities and pastoral care as a family we don't need to worry about him, he has dementia and doesn't remember the fun he's had but we see it on social media, a brilliant clean lovely environment and I couldn't pick one person as they all have worth. Thank you.

Mum was moved in from the hospital - she went into floor 1 and was very well looked after by all staff - Senior nurses looked after mum very well and kept us informed at all times. Big shout out to them and also another 2 carers who looked after my mum so well. The pink team ladies are brilliant and very inclusive of all residents. Good sized rooms. Lovely little coffee area to share with family and residents - could be bigger. The 1:1 was a challenge and some of them did not appear very clued up. Downside for me is the cost.

We cannot thank them enough.

My husband has been at Grand View since April 2024 but this review is for his last month there. End-of-life care is different for everyone but the support and care from the nursing team and management at Grand View Care Home for my husband and myself was amazing. Thank you all.

Following a few years of hospital and care home stays which had been stressful experiences, my husband moved to Grand View, where he was a resident for the last 3 months of his life. The whole staff team made it a peaceful, happy friendly experience for both him and his family. The care could not have been better and he felt safe and cared for. As a family, we could not have asked for more in the way that we were also treated. The nursing, care and management teams went above and beyond in all areas. I cannot thank them enough.

In the end the home said my daughter was too complex (read trouble) so was not allowed to stay.

I would definitely not recommend for terminal cancer palliative care on any level. The food was terrible and overcooked. Everything is slow all around. Mum didn't feel listened to. Management was appalling. Reported to CQC. The staff was nice and smiley.

Our dear mum became a resident of Grand View around 6 weeks ago - the hardest decision of our life but one that we had to make. My sister and I turned up unannounced for a viewing and we were warmly welcomed and shown around. Compared to other care homes in the area there was no contest. The Grand View team from top to bottom really do care about the resident and the family. We have needed lots of support as a family as we get to grips with other people doing the job that we really want to do ourselves. Everybody from the manager (with an open door policy), the management team, to the wonderful carers and more are clearly all recruited for being good eggs and nice caring cheerful people. This is a tough industry where families are demanding and residents more so. If there are problems or difficulties the Grand View team will deal with them professionally and compassionately. My sister and I thank them all for helping us through the toughest time of our life. Keep up the good work.

My daughter spent 10 days in this residential care home when she was recovering from a hip operation. The home is particularly spotlessly clean. Friendly cheerful staff at all levels. Every task dealt with expeditiously and efficiently.

My father spent two weeks in Grand View Care Home after a serious bout of pneumonia, which was treated in hospital. He wasn't strong enough to go home directly from the hospital, so Grand View was the perfect solution. The staff were so friendly and kind towards my father, and although he was keen to get home, Grand View was the next best place.

The staff and Grand View are simply wonderful: they all wear a smile on their face, making for a wonderfully positive atmosphere. The managers' doors are always open, the reception staff welcoming and efficient and nothing was ever too much for any of the staff. The quality of the building and its contents are clear to see, but the lovely, caring nature of the staff is really special. Thank you Grand View Care Home.

Excellent facilities, lovely environment and very welcoming staff. Very relaxing and calming surroundings. I would highly recommend this first class care home.

Right from day one, I knew Mum would have the best care. Yes, Grand View is absolutely stunning, spotless, modern etc., but for me it's all about the care, support and activities. This meets everything needed for my mum. The manager is very approachable, which helps enormously. It's very hard entrusting the care of a loved one to someone else, but staff have become friends and I have full peace of mind my mum's happy.

We had an awful experience recently with Grand View. My father was booked in for a week's respite, he has dementia but his symptoms are mild. We specifically said he wouldn’t cope with extreme noise, people screaming. He is used to a very quiet and calm environment. On the day of checking him in were informed that they had a new admission who was screaming 24/7. After being shown his room I knew he wouldn’t cope. The lady at reception very kindly found him an alternative room and this was definitely more suitable for his needs, after spending 5 hours at Grand View trying to settle my father the manager insisted he have the room upstairs or not at all. (She wasn’t even at the home on that day, I had to speak to her on the phone). Her reasoning became very clear that she hadn’t listened to a word she had been told. I had to take my father home to my mum who desperately needed a break due to her own issues with anxiety and exhaustion. This whole experience was very distressing.

My two-week convalescence after surgery was a great experience. I received constant care and attention in a delightful, modern and high-quality 'hotel' environment. Very comfortable. Lovely staff, welcoming to my visitors.

I recently had the pleasure to visit my auntie at Grand View Care Home. I am pleased to say that the care and quality of the home was exceptional. I was particularly impressed by the caring nature of the staff.

I visited Grand View Care Home this week to see an elderly relative. I have to say the staff and the home impressed me so much. The home was unbelievably clean and welcoming. The facilities are wonderful and the food was excellent.

Overall, couldn’t fault anything on the day of visiting.

My friend came for respite care. She had a fantastic experience and the staff were very welcoming. They encouraged her to become independent when she was ready to go home. We enjoyed the bistro with the fresh cake each day. I would highly recommend Grand View Care Home for respite or permanent care.

Excellent care. Friendly and welcoming throughout. The manager was very helpful and knowledgeable. Amazing cake and coffee in the bistro. Very clean and tidy. Cinema is an amazing feature to this care home.