Submit a Review for Sister Winifred Laver Promoting Independence Centre
Falla Park Road, Felling, Gateshead, NE10 9HP
View full details of Sister Winifred Laver Promoting Independence CentreLatest Reviews for Sister Winifred Laver Promoting Independence Centre
23 January 2026
My dad was admitted for a 2-weeks leading up to Christmas after an awful experience in hospital.
Walking in I could feel the stress eliviate as the staff were genuinely happy to help.From the start the communication was first class and the understanding of my dad's situation and what was needed was
overwhelming reassuring.
Facilties and room are lovley and nipping clean.Attention to detail for meds and rehabilitation can not be faulted.
However the thing that really stands out is the staff.From catering to manager everyone made my dad feel safe,welcome and of course well looked after.
After experiencing a few homes with my mum (good and bad) I have to say seeing your parent settled and secure makes a hell of diffrence.
Can't thank everyone enough for their time effort,friendlesness and professionalism.
Great place fantastic people who should all be proud of caring and doing a great job day in day out.
Thank you
27 October 2025
My mother was transferred to Sister Winfred Laver's after a fall and a few weeks stay in hospital. When she arrived she could not stand on her own and was in excruciating pain. The staff, physios, OTs and Nurse Practitioner from local GP practice worked with her constantly for four weeks. At the end
of the four weeks she is able to stand, walk short distances and is off the opiate medication. Her mood improved hugely due to the staff's(carers) happy and engaging attitude, encouraging her without pressure to make small gains each day and the good company she enjoyed. The building itself is beautiful, it doesn't have a smell, it's clean and bright and the rooms are large and airy with private facilities. The food was decent and enjoyable and the door security maintained throughout. There are reablement kitchens to get the resident back to independence. The only thing that would improve the facility is a reablement gym, if this is added I would not hesitate to award 5 stars.
30 September 2025
My Mother had a four week stay here following a short stay in hospital after a couple of falls at home. She had lost her confidence and was very anxious upon arrival. The staff were fantastic with her and she gained alot of confidence with her walking and transferring with the help from the staff
and occupational therapists attached there. Her mind was occupied with activities and enjoyed chatting with staff and other residents. She had a smooth transition from Sister Winifred to Housing 21 extra care facility with the quick work made by her re enablement officer. If given the chance she would have readily agreed to stay there for much longer or permanently.
22 August 2025
My father was admitted for rehabilitation following a fall to prepare him for a return home to independent living. He was reluctant to be placed in a care setting but seemed really happy and settled during his stay.He even commented that the time flew by and he enjoyed the company. As well as
residents the staff were always happy to talk and listen to his stories.
He was given intensive physiotherapy support and received excellent care by all of the staff who looked after him. Everyone was very professional and nothing was too much trouble for them. He really thrived during his time there and was given excellent support and preparation for his return home.
The Social Worker attached to the home was also excellent and worked hard to provide a comprehensive discharge package for him.
All staff treated Dad with respect and enabled him to maintain his dignity. Having managed an Aged Care facility I have high expectations and I could not fault Sister Winifred Laver.
22 August 2025
The level of care is fantastic .
The staff are extremely helpfull
and provide a very friendly atmosphere
Witha a very professional attitude .
meals are exceptionally good
Plenty of variety.
Facilities fantastic
It's like living in a hotel.
So
Thankyou so much to one and all
For all
your hard work , professionalism
and care.
30 June 2025
Could not fault anything with the care home. Staff, meals, care all outstanding.
09 April 2025
My Mam was in Winifred Laver centre last monthly and I have nothing but high praise for all staff concerned with her for care and consideration. I would recommend support centre for any one who should need it for the future. Thankyou
17 February 2025
My aunt was admitted late on Christmas Eve. She received a very warm welcome from all staff who quickly identified her needs. All staff have worked so hard to accommodate my aunt and have evidenced great skill in managing her anxiety and diabetes. The room is always spotlessly clean, as is the
entire building. Staff act very quickly to outbreaks of infection and are very efficient in communicating quickly with relatives if there is a problem. Most importantly, staff have taken the time to get to know my aunt as an individual. For example, taking time to put rollers in her hair and have tried so hard to rehabilitate her.
Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt.
Thank you to the manager and the whole team.
31 January 2025
My Mam went into the care home for an initial 6 week assessment and ended up staying for 5 months. They care they delivered to our mam was outstanding nothing was too much trouble they supported my mam to establish a sleep pattern and independence and through all their hard work and effort our mam
was able to return home. I cant thank the staff enough the manager, social work team, occupational therapists, and the true angels the care team who wrapped around her they all delivered excellent care and made her feel safe and well supported. They kept us up to date with my mams care package and the compassion they showed was second to none. we as a family will be eternally grateful for the care they showed to not only our mam but us as a family. We cant thank or appreciate them enough. They work collectively as a team always with a smile and on her final day made her feel really special. Thanks to everyone an excellent facility outstanding.
Great staff, exceptional care.
04 December 2024
My dad stayed at Sister Winifreds for about 8 weeks whilst he was being assessed to see if he could manage at home. I visited regularly throughout this time. The building both inside and out was always clean and tidy, staff were around and easy to find. My dad was really well looked after and
treated with respect and kindness. He was really happy and despite being adamant that he wanted to go back home, when it came to it didn't want to go. The food looked very nice and my dad enjoyed it. The staff were very patient/user-focused and helped me a lot especially when providing information regarding concerns I had, which supported a better care plan for my dad. I could not fault this centre, and the staff made my dad's day when they made the effort to say goodbye to him. It was also very secure and there were lots going on over remembrance weekend which I thought was a wonderful idea, especially for older people. Five stars, no complaints at all.
06 November 2024
My partner has been in Sister Winifred Laver for several weeks and he has received fantastic care and support from all the staff. They have also provided the same level of care for me as his partner and are so friendly and helpful in what is a difficult and emotional time for us.
25 September 2024
All staff very friendly, nothing too much trouble, lovely clean environment, food very good, aware of residents needs, safe and secure!
Excellent provision while assessing what the future for your relative should be!
14 May 2024
My mother-in-law (95) stayed in the care home for a few weeks after breaking her hip in a fall. She was so well looked after by every single member of staff, they were kind and friendly and she enjoyed her stay. She had physiotherapy regularly and is now able to manage in her own home again. Thank
you everyone for your professionalism and kindness.
Latest Reviews for Sister Winifred Laver Promoting Independence Centre
23 January 2026
My dad was admitted for a 2-weeks leading up to Christmas after an awful experience in hospital.
Walking in I could feel the stress eliviate as the staff were genuinely happy to help.From the start the communication was first class and the understanding of my dad's situation and what was needed was
overwhelming reassuring.
Facilties and room are lovley and nipping clean.Attention to detail for meds and rehabilitation can not be faulted.
However the thing that really stands out is the staff.From catering to manager everyone made my dad feel safe,welcome and of course well looked after.
After experiencing a few homes with my mum (good and bad) I have to say seeing your parent settled and secure makes a hell of diffrence.
Can't thank everyone enough for their time effort,friendlesness and professionalism.
Great place fantastic people who should all be proud of caring and doing a great job day in day out.
Thank you
27 October 2025
My mother was transferred to Sister Winfred Laver's after a fall and a few weeks stay in hospital. When she arrived she could not stand on her own and was in excruciating pain. The staff, physios, OTs and Nurse Practitioner from local GP practice worked with her constantly for four weeks. At the end
of the four weeks she is able to stand, walk short distances and is off the opiate medication. Her mood improved hugely due to the staff's(carers) happy and engaging attitude, encouraging her without pressure to make small gains each day and the good company she enjoyed. The building itself is beautiful, it doesn't have a smell, it's clean and bright and the rooms are large and airy with private facilities. The food was decent and enjoyable and the door security maintained throughout. There are reablement kitchens to get the resident back to independence. The only thing that would improve the facility is a reablement gym, if this is added I would not hesitate to award 5 stars.
30 September 2025
My Mother had a four week stay here following a short stay in hospital after a couple of falls at home. She had lost her confidence and was very anxious upon arrival. The staff were fantastic with her and she gained alot of confidence with her walking and transferring with the help from the staff
and occupational therapists attached there. Her mind was occupied with activities and enjoyed chatting with staff and other residents. She had a smooth transition from Sister Winifred to Housing 21 extra care facility with the quick work made by her re enablement officer. If given the chance she would have readily agreed to stay there for much longer or permanently.
22 August 2025
My father was admitted for rehabilitation following a fall to prepare him for a return home to independent living. He was reluctant to be placed in a care setting but seemed really happy and settled during his stay.He even commented that the time flew by and he enjoyed the company. As well as
residents the staff were always happy to talk and listen to his stories.
He was given intensive physiotherapy support and received excellent care by all of the staff who looked after him. Everyone was very professional and nothing was too much trouble for them. He really thrived during his time there and was given excellent support and preparation for his return home.
The Social Worker attached to the home was also excellent and worked hard to provide a comprehensive discharge package for him.
All staff treated Dad with respect and enabled him to maintain his dignity. Having managed an Aged Care facility I have high expectations and I could not fault Sister Winifred Laver.
22 August 2025
The level of care is fantastic .
The staff are extremely helpfull
and provide a very friendly atmosphere
Witha a very professional attitude .
meals are exceptionally good
Plenty of variety.
Facilities fantastic
It's like living in a hotel.
So
Thankyou so much to one and all
For all
your hard work , professionalism
and care.
30 June 2025
Could not fault anything with the care home. Staff, meals, care all outstanding.
09 April 2025
My Mam was in Winifred Laver centre last monthly and I have nothing but high praise for all staff concerned with her for care and consideration. I would recommend support centre for any one who should need it for the future. Thankyou
17 February 2025
My aunt was admitted late on Christmas Eve. She received a very warm welcome from all staff who quickly identified her needs. All staff have worked so hard to accommodate my aunt and have evidenced great skill in managing her anxiety and diabetes. The room is always spotlessly clean, as is the
entire building. Staff act very quickly to outbreaks of infection and are very efficient in communicating quickly with relatives if there is a problem. Most importantly, staff have taken the time to get to know my aunt as an individual. For example, taking time to put rollers in her hair and have tried so hard to rehabilitate her.
Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt.
Thank you to the manager and the whole team.
31 January 2025
My Mam went into the care home for an initial 6 week assessment and ended up staying for 5 months. They care they delivered to our mam was outstanding nothing was too much trouble they supported my mam to establish a sleep pattern and independence and through all their hard work and effort our mam
was able to return home. I cant thank the staff enough the manager, social work team, occupational therapists, and the true angels the care team who wrapped around her they all delivered excellent care and made her feel safe and well supported. They kept us up to date with my mams care package and the compassion they showed was second to none. we as a family will be eternally grateful for the care they showed to not only our mam but us as a family. We cant thank or appreciate them enough. They work collectively as a team always with a smile and on her final day made her feel really special. Thanks to everyone an excellent facility outstanding.
Great staff, exceptional care.
04 December 2024
My dad stayed at Sister Winifreds for about 8 weeks whilst he was being assessed to see if he could manage at home. I visited regularly throughout this time. The building both inside and out was always clean and tidy, staff were around and easy to find. My dad was really well looked after and
treated with respect and kindness. He was really happy and despite being adamant that he wanted to go back home, when it came to it didn't want to go. The food looked very nice and my dad enjoyed it. The staff were very patient/user-focused and helped me a lot especially when providing information regarding concerns I had, which supported a better care plan for my dad. I could not fault this centre, and the staff made my dad's day when they made the effort to say goodbye to him. It was also very secure and there were lots going on over remembrance weekend which I thought was a wonderful idea, especially for older people. Five stars, no complaints at all.
06 November 2024
My partner has been in Sister Winifred Laver for several weeks and he has received fantastic care and support from all the staff. They have also provided the same level of care for me as his partner and are so friendly and helpful in what is a difficult and emotional time for us.
25 September 2024
All staff very friendly, nothing too much trouble, lovely clean environment, food very good, aware of residents needs, safe and secure!
Excellent provision while assessing what the future for your relative should be!
14 May 2024
My mother-in-law (95) stayed in the care home for a few weeks after breaking her hip in a fall. She was so well looked after by every single member of staff, they were kind and friendly and she enjoyed her stay. She had physiotherapy regularly and is now able to manage in her own home again. Thank
you everyone for your professionalism and kindness.