Sister Winifred Laver Promoting Independence Centre Reviews (10)
9.9
Sister Winifred Laver Promoting Independence Centre has a Review Score of 9.9 (9.893) out of 10, based on 10 reviews in the last 2 years.
Over all time Sister Winifred Laver Promoting Independence Centre has 10 reviews.
Review from Michelle S (Daughter of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was admitted for rehabilitation following a fall to prepare him for a return home to independent living. He was reluctant to be placed in a care setting but seemed really happy and settled during his stay.He even commented that the time flew by and he enjoyed the company. As well as residents
the staff were always happy to talk and listen to his stories.
He was given intensive physiotherapy support and received excellent care by all of the staff who looked after him. Everyone was very professional and nothing was too much trouble for them. He really thrived during his time there and was given excellent support and preparation for his return home.
The Social Worker attached to the home was also excellent and worked hard to provide a comprehensive discharge package for him.
All staff treated Dad with respect and enabled him to maintain his dignity. Having managed an Aged Care facility I have high expectations and I could not fault Sister Winifred Laver.
He was given intensive physiotherapy support and received excellent care by all of the staff who looked after him. Everyone was very professional and nothing was too much trouble for them. He really thrived during his time there and was given excellent support and preparation for his return home.
The Social Worker attached to the home was also excellent and worked hard to provide a comprehensive discharge package for him.
All staff treated Dad with respect and enabled him to maintain his dignity. Having managed an Aged Care facility I have high expectations and I could not fault Sister Winifred Laver.
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Review from Paul W (Son of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The level of care is fantastic .
The staff are extremely helpfull
and provide a very friendly atmosphere
Witha a very professional attitude .
meals are exceptionally good
Plenty of variety.
Facilities fantastic
It's like living in a hotel.
So
Thankyou so much to one and all
For all your
The staff are extremely helpfull
and provide a very friendly atmosphere
Witha a very professional attitude .
meals are exceptionally good
Plenty of variety.
Facilities fantastic
It's like living in a hotel.
So
Thankyou so much to one and all
For all your
hard work , professionalism
and care.
and care.
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Review from Marina F (Respite Resident) published on 30 June 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Could not fault anything with the care home. Staff, meals, care all outstanding.
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Review from Lynn L (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mam was in Winifred Laver centre last monthly and I have nothing but high praise for all staff concerned with her for care and consideration. I would recommend support centre for any one who should need it for the future. Thankyou
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Review from E H (Niece of Resident) published on 17 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was admitted late on Christmas Eve. She received a very warm welcome from all staff who quickly identified her needs. All staff have worked so hard to accommodate my aunt and have evidenced great skill in managing her anxiety and diabetes. The room is always spotlessly clean, as is the entire
building. Staff act very quickly to outbreaks of infection and are very efficient in communicating quickly with relatives if there is a problem. Most importantly, staff have taken the time to get to know my aunt as an individual. For example, taking time to put rollers in her hair and have tried so hard to rehabilitate her.
Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt.
Thank you to the manager and the whole team.
Most importantly, the medical care has been excellent with prompt action to use the GP services if there is any concern. In addition, the Social Services support has been amazing, she has followed up on every concern and also taken the time to get to know my aunt.
Thank you to the manager and the whole team.
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Review from Claire J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mam went into the care home for an initial 6 week assessment and ended up staying for 5 months. They care they delivered to our mam was outstanding nothing was too much trouble they supported my mam to establish a sleep pattern and independence and through all their hard work and effort our mam was
able to return home. I cant thank the staff enough the manager, social work team, occupational therapists, and the true angels the care team who wrapped around her they all delivered excellent care and made her feel safe and well supported. They kept us up to date with my mams care package and the compassion they showed was second to none. we as a family will be eternally grateful for the care they showed to not only our mam but us as a family. We cant thank or appreciate them enough. They work collectively as a team always with a smile and on her final day made her feel really special. Thanks to everyone an excellent facility outstanding.
Great staff, exceptional care.
Great staff, exceptional care.
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Review from Karon M (Friend of Resident) published on 4 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad stayed at Sister Winifreds for about 8 weeks whilst he was being assessed to see if he could manage at home. I visited regularly throughout this time. The building both inside and out was always clean and tidy, staff were around and easy to find. My dad was really well looked after and treated
with respect and kindness. He was really happy and despite being adamant that he wanted to go back home, when it came to it didn't want to go. The food looked very nice and my dad enjoyed it. The staff were very patient/user-focused and helped me a lot especially when providing information regarding concerns I had, which supported a better care plan for my dad. I could not fault this centre, and the staff made my dad's day when they made the effort to say goodbye to him. It was also very secure and there were lots going on over remembrance weekend which I thought was a wonderful idea, especially for older people. Five stars, no complaints at all.
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Review from Christine N (Partner of Resident) published on 6 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner has been in Sister Winifred Laver for several weeks and he has received fantastic care and support from all the staff. They have also provided the same level of care for me as his partner and are so friendly and helpful in what is a difficult and emotional time for us.
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Review from Amanda S (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff very friendly, nothing too much trouble, lovely clean environment, food very good, aware of residents needs, safe and secure!
Excellent provision while assessing what the future for your relative should be!
Excellent provision while assessing what the future for your relative should be!
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Review from Sharon M (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law (95) stayed in the care home for a few weeks after breaking her hip in a fall. She was so well looked after by every single member of staff, they were kind and friendly and she enjoyed her stay. She had physiotherapy regularly and is now able to manage in her own home again. Thank you
everyone for your professionalism and kindness.
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Current Review Score: 9.9 (9.893)
Overview of Review Score
The Review Score of 9.9 (9.893) out of 10 for Sister Winifred Laver Promoting Independence Centre is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Sister Winifred Laver Promoting Independence Centre is calculated as follows: ( (102 Excellents x 5) + (9 Goods x 4) + (1 Poors x 2) ) ÷ 112 Ratings = 4.893
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sister Winifred Laver Promoting Independence Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
