Submit a Review for The Village Nursing Home
190 Commonside, Brierley Hill, DY5 4AA
View Full Details of The Village Nursing HomeLatest Reviews for The Village Nursing Home
04 July 2025
The first time I visited, I was so impressed with the care and facilities offered. Every time I have visited, the care and quality have been excellent. The very first impression, on arrival, is quiet, peaceful, nothing like a residential care nursing home, so efficient. The staff is excellent and caring, for each individual patient is so special. It warms my heart to know there is this special home. Always top quality, always 5-star every time, and dedicated staff to be praised.
04 July 2025
When we first visited The Village, it stood out from other Nursing homes. The atmosphere was friendly and warm. All staff, including the admin and management team, were hands-on in caring for residents and their families. The whole team on the Birch floor did an amazing job initially in supporting mom, always showing kindness and empathy, even when faced with challenging behaviour due to her complex dementia. Over the last three years, it always gave us peace of mind knowing that Mom was well looked after. We recognise what it must take to run such a smooth operation. The Village has an amazing team at every level. We have always been greeted warmly. It is lovely that friends and family are welcome to visit residents in the relaxed atmosphere of the café area. They also run residents' meetings and a Dementia café where families can talk to others in the same position. Mom used to enjoy having her hair styled in Bluebells Salon by the activity staff. Excellent end of life care.
20 June 2025
It's been a very worrying time while my Nan had been in this home. The way she has been cared for has left me feeling shocked and heartbroken. The staff are dishonest and show no care and empathy for patients dignity. I was also refused entry at mealtimes to help encourage my Nan to eat. My Nan is now back in hospital after their failings of providing the basics. Food and water. Disgusting place.
20 June 2025
Unfortunately I cannot put zero stars. This place comes across as clean and friendly... behind the scenes there is little patient care. My experience with a relative has been absolutely appalling. Unexplained injuries (bruises and skin tears), neglect of personal care, being left on a bed where they couldn't even reach a drink, until their mood improves! Denial of supplements. Personal items missing, male attendants entering female patient rooms at night. If I could shut this place down today, I would. Don't be fooled peeps, check your relatives over, and often if they are in there!
18 June 2025
Really disappointed with the care afforded to my relative. It has been exceptionally poor and unsafe to the point she has been re admitted to hospital. She has personal belongings missing, I will not comment too much as it is an open enquiry into the care provider here. Staff were dismissive, management were unresponsive and practice is poor. I cannot believe what we have experienced as a family through this provider and absolutely zero compassion, respect in anything. Just glad we trusted our gut instinct and I hope Dudley Council unpick this to pieces.
18 June 2025
How much looks can be deceiving. Trusted this care home with my mom. Thankfully now back in hospital safe and secure abd receiving the right care. Awful home, the care given to her by staff has been appalling in the short time she has been there. My mom is covered in bruises, and frightened from this experience. Clothes lost, drinks not left in reach for her to reach, left on the bed, we repeatedly told staff that no male staff should enter her room or give personal care but this was not adhered to. Please check your loved ones if they are here, listen to them. This place needs investigating right now to stop anyone else going through what we have been through. I cannot score nil or minus, I would if I could they are not worthy of 1 star.
18 June 2025
My nan stayed here after the hospital discharge. As a whole family we quickly realised this place was not for her as she did not receive support she needed. As per review policy I cannot go into to much details in case the review doesn't get published, but myself and other family members would not recommend the care home and would advise family members to visit as often as possible.
17 January 2025
Our uncle passed away at The Village on 8th December. He was passed from pillar to post by hospitals and care homes, but we are so grateful that his final resting place was with you. You eased his pain and treated him with humanity. He died peacefully in a caring environment. Your staff are fantastic and we are grateful beyond words. You gave him back his dignity. Thank you so much.
07 January 2025
My uncle was moved here with other homes not being able to cope. We have found nothing but friendliness and care.
06 January 2025
On our first experience with the home, we were very impressed with the standard of care, cleanliness and kindness shown both to our relatives and all family. Nothing was too much trouble. Nan's care was second to none when asked she was attended to promptly. We would like to thank you all for your support during the short time she was in your care.
07 November 2024
I have frequently visited the home on multiple times per week for a few years now and I can honestly say from the moment you walk through the door the place is welcoming and a happy vibe greets you. The management staff are magnificent and the staff are always there if you need them. Staff are well trained and you can tell that their main aim is to ensure residents are clean, happy and well looked after. I would recommend anyone who has negative comments about this place should really take a look at other care homes to recognise just how good The Village Nursing Home really is. I have visited many but none compare to this for care, kindness, and cleanliness. And very knowledgeable staff and management. Well done.
23 October 2024
The care at The Village is absolutely fantastic. The staff cares for residents with professionalism, understanding, dignity, care, and love. We cannot praise the staff highly enough, they are kind, and compassionate and listen to the resident's needs with lots of reassurance, hugs, and care. The overall experience from management, food, facilities, security, cleanliness, etc is so impressive, second to none. The genuine care is also extended to residents' loved ones, everyone is looked after at The Village and you have our sincere gratitude.
23 October 2024
I am very happy with the way my Mom is cared for in the village. All the staff are so kind and caring. I am always kept very well informed regarding my Mom's care. The office staff are always warm and welcoming when I visit.
23 October 2024
I feel that The Village Nursing Home cares for my Mom very well. She is very happy and settled here. There is always a very warm welcome from all the office staff. They are always very helpful and well-informed and go above and beyond to make everything run smoothly. The care staff are always friendly and very caring and I am well informed about everything that involves Mom's care. All staff are super efficient and communication is excellent!
23 October 2024
We are so pleased with the way our sister is cared for, she always looks clean and dressed smart. All the staff are wonderful and helpful in every way. If we do have any issues they are sorted out very quickly and professionally.
22 October 2024
All staff friendly and welcoming. Nothing no trouble at all.
17 October 2024
Everything about The Village Care Home is excellent. The care and compassion shown to resident and family is second to none.
07 October 2024
Whenever I visit my brother-in-law he appears to be well looked after.
02 October 2024
This is a very well-managed care home. The standard of care and consideration to both residents and visitors/relatives is excellent. Nursing staff and carers are very supportive and informative. All staff are friendly, approachable and always polite.
09 April 2024
I would like to say you are all very polite, very kind, welcoming always, can't do enough for you, if you need help with anything, if you have to telephone they always speak very nicely and are helpful and always find it very easy to oblige in any way they can to sort you out.
Latest Reviews for The Village Nursing Home
04 July 2025
The first time I visited, I was so impressed with the care and facilities offered. Every time I have visited, the care and quality have been excellent. The very first impression, on arrival, is quiet, peaceful, nothing like a residential care nursing home, so efficient. The staff is excellent and caring, for each individual patient is so special. It warms my heart to know there is this special home. Always top quality, always 5-star every time, and dedicated staff to be praised.
04 July 2025
When we first visited The Village, it stood out from other Nursing homes. The atmosphere was friendly and warm. All staff, including the admin and management team, were hands-on in caring for residents and their families. The whole team on the Birch floor did an amazing job initially in supporting mom, always showing kindness and empathy, even when faced with challenging behaviour due to her complex dementia. Over the last three years, it always gave us peace of mind knowing that Mom was well looked after. We recognise what it must take to run such a smooth operation. The Village has an amazing team at every level. We have always been greeted warmly. It is lovely that friends and family are welcome to visit residents in the relaxed atmosphere of the café area. They also run residents' meetings and a Dementia café where families can talk to others in the same position. Mom used to enjoy having her hair styled in Bluebells Salon by the activity staff. Excellent end of life care.
20 June 2025
It's been a very worrying time while my Nan had been in this home. The way she has been cared for has left me feeling shocked and heartbroken. The staff are dishonest and show no care and empathy for patients dignity. I was also refused entry at mealtimes to help encourage my Nan to eat. My Nan is now back in hospital after their failings of providing the basics. Food and water. Disgusting place.
20 June 2025
Unfortunately I cannot put zero stars. This place comes across as clean and friendly... behind the scenes there is little patient care. My experience with a relative has been absolutely appalling. Unexplained injuries (bruises and skin tears), neglect of personal care, being left on a bed where they couldn't even reach a drink, until their mood improves! Denial of supplements. Personal items missing, male attendants entering female patient rooms at night. If I could shut this place down today, I would. Don't be fooled peeps, check your relatives over, and often if they are in there!
18 June 2025
Really disappointed with the care afforded to my relative. It has been exceptionally poor and unsafe to the point she has been re admitted to hospital. She has personal belongings missing, I will not comment too much as it is an open enquiry into the care provider here. Staff were dismissive, management were unresponsive and practice is poor. I cannot believe what we have experienced as a family through this provider and absolutely zero compassion, respect in anything. Just glad we trusted our gut instinct and I hope Dudley Council unpick this to pieces.
18 June 2025
How much looks can be deceiving. Trusted this care home with my mom. Thankfully now back in hospital safe and secure abd receiving the right care. Awful home, the care given to her by staff has been appalling in the short time she has been there. My mom is covered in bruises, and frightened from this experience. Clothes lost, drinks not left in reach for her to reach, left on the bed, we repeatedly told staff that no male staff should enter her room or give personal care but this was not adhered to. Please check your loved ones if they are here, listen to them. This place needs investigating right now to stop anyone else going through what we have been through. I cannot score nil or minus, I would if I could they are not worthy of 1 star.
18 June 2025
My nan stayed here after the hospital discharge. As a whole family we quickly realised this place was not for her as she did not receive support she needed. As per review policy I cannot go into to much details in case the review doesn't get published, but myself and other family members would not recommend the care home and would advise family members to visit as often as possible.
17 January 2025
Our uncle passed away at The Village on 8th December. He was passed from pillar to post by hospitals and care homes, but we are so grateful that his final resting place was with you. You eased his pain and treated him with humanity. He died peacefully in a caring environment. Your staff are fantastic and we are grateful beyond words. You gave him back his dignity. Thank you so much.
07 January 2025
My uncle was moved here with other homes not being able to cope. We have found nothing but friendliness and care.
06 January 2025
On our first experience with the home, we were very impressed with the standard of care, cleanliness and kindness shown both to our relatives and all family. Nothing was too much trouble. Nan's care was second to none when asked she was attended to promptly. We would like to thank you all for your support during the short time she was in your care.
07 November 2024
I have frequently visited the home on multiple times per week for a few years now and I can honestly say from the moment you walk through the door the place is welcoming and a happy vibe greets you. The management staff are magnificent and the staff are always there if you need them. Staff are well trained and you can tell that their main aim is to ensure residents are clean, happy and well looked after. I would recommend anyone who has negative comments about this place should really take a look at other care homes to recognise just how good The Village Nursing Home really is. I have visited many but none compare to this for care, kindness, and cleanliness. And very knowledgeable staff and management. Well done.
23 October 2024
The care at The Village is absolutely fantastic. The staff cares for residents with professionalism, understanding, dignity, care, and love. We cannot praise the staff highly enough, they are kind, and compassionate and listen to the resident's needs with lots of reassurance, hugs, and care. The overall experience from management, food, facilities, security, cleanliness, etc is so impressive, second to none. The genuine care is also extended to residents' loved ones, everyone is looked after at The Village and you have our sincere gratitude.
23 October 2024
I am very happy with the way my Mom is cared for in the village. All the staff are so kind and caring. I am always kept very well informed regarding my Mom's care. The office staff are always warm and welcoming when I visit.
23 October 2024
I feel that The Village Nursing Home cares for my Mom very well. She is very happy and settled here. There is always a very warm welcome from all the office staff. They are always very helpful and well-informed and go above and beyond to make everything run smoothly. The care staff are always friendly and very caring and I am well informed about everything that involves Mom's care. All staff are super efficient and communication is excellent!
23 October 2024
We are so pleased with the way our sister is cared for, she always looks clean and dressed smart. All the staff are wonderful and helpful in every way. If we do have any issues they are sorted out very quickly and professionally.
22 October 2024
All staff friendly and welcoming. Nothing no trouble at all.
17 October 2024
Everything about The Village Care Home is excellent. The care and compassion shown to resident and family is second to none.
07 October 2024
Whenever I visit my brother-in-law he appears to be well looked after.
02 October 2024
This is a very well-managed care home. The standard of care and consideration to both residents and visitors/relatives is excellent. Nursing staff and carers are very supportive and informative. All staff are friendly, approachable and always polite.
09 April 2024
I would like to say you are all very polite, very kind, welcoming always, can't do enough for you, if you need help with anything, if you have to telephone they always speak very nicely and are helpful and always find it very easy to oblige in any way they can to sort you out.