The Village Nursing Home

190 Commonside, Brierley Hill DY5 4AA
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9.4 41 Reviews
  • The Village Nursing Home, Brierley Hill
The Village nursing home is a modern, purpose-built home providing residential and nursing care to up to 90 people with a variety of needs.

Set in a residential area of Bromley, West Midlands, the home is close to local amenities and beauty spots. There is a bus stop right outside where the Number 2 bus goes directly into Dudley town centre.

Each bedroom is single and has en-suite facilities, residents can also relax and socialise in communal areas.

Care plans are tailored to the individual and all dietary requirements can be catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact The Village Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Jackson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

The Village Nursing Home Reviews (41)

Total of 41, showing 1-20
9.4

The Village Nursing Home has a Review Score of 9.4 (9.351) out of 10, based on 35 reviews in the last 2 years. Over all time The Village Nursing Home has 41 reviews.

Overall Experience

  • 28
  • 6
  • 0
  • 1
  • 6

Date Published

41
7
19
35
6

Review from Wendy M (Friend of Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited, I was so impressed with the care and facilities offered. Every time I have visited, the care and quality have been excellent. The very first impression, on arrival, is quiet, peaceful, nothing like a residential care nursing home, so efficient. The staff is excellent and caring,
for each individual patient is so special. It warms my heart to know there is this special home. Always top quality, always 5-star every time, and dedicated staff to be praised.

Reply from Kerry Jackson, operations director at The Village Nursing Home

Thankyou your views are very appreciated by all the staff and residents at The Village

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Review from Anita Margaret Y (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first visited The Village, it stood out from other Nursing homes. The atmosphere was friendly and warm. All staff, including the admin and management team, were hands-on in caring for residents and their families.
The whole team on the Birch floor did an amazing job initially in supporting
mom, always showing kindness and empathy, even when faced with challenging behaviour due to her complex dementia. Over the last three years, it always gave us peace of mind knowing that Mom was well looked after.
We recognise what it must take to run such a smooth operation. The Village has an amazing team at every level. We have always been greeted warmly. It is lovely that friends and family are welcome to visit residents in the relaxed atmosphere of the café area. They also run residents' meetings and a Dementia café where families can talk to others in the same position. Mom used to enjoy having her hair styled in Bluebells Salon by the activity staff. Excellent end of life care.

Reply from Kerry Jackson, operations director at The Village Nursing Home

Thankyou this is lovely to hear and a little music to our ears

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Review from L S (Granddaughter of Resident) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's been a very worrying time while my Nan had been in this home.
The way she has been cared for has left me feeling shocked and heartbroken.
The staff are dishonest and show no care and empathy for patients dignity.
I was also refused entry at mealtimes to help encourage my Nan to eat. My Nan
is now back in hospital after their failings of providing the basics. Food and water.
Disgusting place.

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

Thankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review from Teresa P (Daughter of Resident) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately I cannot put zero stars. This place comes across as clean and friendly... behind the scenes there is little patient care. My experience with a relative has been absolutely appalling. Unexplained injuries (bruises and skin tears), neglect of personal care, being left on a bed where they
couldn't even reach a drink, until their mood improves! Denial of supplements. Personal items missing, male attendants entering female patient rooms at night. If I could shut this place down today, I would. Don't be fooled peeps, check your relatives over, and often if they are in there!

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

Thankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, I held an arranged meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review from N W (Granddaughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Really disappointed with the care afforded to my relative. It has been exceptionally poor and unsafe to the point she has been re admitted to hospital. She has personal belongings missing, I will not comment too much as it is an open enquiry into the care provider here. Staff were dismissive, management
were unresponsive and practice is poor. I cannot believe what we have experienced as a family through this provider and absolutely zero compassion, respect in anything. Just glad we trusted our gut instinct and I hope Dudley Council unpick this to pieces.

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

Thankyou for your comments and as stated in the previous replies my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm.

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Review from K S (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

How much looks can be deceiving. Trusted this care home with my mom. Thankfully now back in hospital safe and secure abd receiving the right care. Awful home, the care given to her by staff has been appalling in the short time she has been there. My mom is covered in bruises, and frightened from
this experience. Clothes lost, drinks not left in reach for her to reach, left on the bed, we repeatedly told staff that no male staff should enter her room or give personal care but this was not adhered to. Please check your loved ones if they are here, listen to them. This place needs investigating right now to stop anyone else going through what we have been through. I cannot score nil or minus, I would if I could they are not worthy of 1 star.

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

Thankyou for your comments and my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm please feel free to speak with your family and we can organise things.

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Review from Joe R (Grandson of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan stayed here after the hospital discharge. As a whole family we quickly realised this place was not for her as she did not receive support she needed. As per review policy I cannot go into to much details in case the review doesn't get published, but myself and other family members would not recommend
the care home and would advise family members to visit as often as possible.

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

Thankyou Joe, for your comments, my door is always open for a meeting to discuss, taking data protection and compliance into account it would be good to come with the POA or documented next of kin. I held a meeting on the 9/6/25 however those who had concerns did not come, which was a shame as I feel if the meeting had been attended by more than 1 person (who was unaware why the meeting had been called) then we could have supported with any concerns. I am sorry you have not felt our care was up to your standards and my door is always open to discuss under the above circumstances. There is a manager on site Monday to Friday 9am-5pm please feel free to speak with your family and we can organise things.

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Review from Clive C (Nephew of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle passed away at The Village on 8th December. He was passed from pillar to post by hospitals and care homes, but we are so grateful that his final resting place was with you. You eased his pain and treated him with humanity. He died peacefully in a caring environment. Your staff are fantastic
and we are grateful beyond words. You gave him back his dignity. Thank you so much.

Reply from Kerry Jackson, Registered Manager at The Village Nursing Home

We at The Village are proud to do what we do! But are privileged to meet and work with the residents and families we meet along the way. It was our honour to support you all within the process and work with you to have a good care home experience and to see we were much more than a home we are all a family.

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Review from Sue G (Niece of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was moved here with other homes not being able to cope. We have found nothing but friendliness and care.

Reply from Kerry Jackson, Kerry Jackson at The Village Nursing Home

Thank you for your review, best wishes from the Village team.

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Review from A D (Granddaughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first experience with the home, we were very impressed with the standard of care, cleanliness and kindness shown both to our relatives and all family. Nothing was too much trouble.
Nan's care was second to none when asked she was attended to promptly.
We would like to thank you all for your
support during the short time she was in your care.

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Review from Wayne P (Next of Kin) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have frequently visited the home on multiple times per week for a few years now and I can honestly say from the moment you walk through the door the place is welcoming and a happy vibe greets you. The management staff are magnificent and the staff are always there if you need them. Staff are well
trained and you can tell that their main aim is to ensure residents are clean, happy and well looked after. I would recommend anyone who has negative comments about this place should really take a look at other care homes to recognise just how good The Village Nursing Home really is. I have visited many but none compare to this for care, kindness, and cleanliness. And very knowledgeable staff and management. Well done.

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Review from Karen B (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at The Village is absolutely fantastic. The staff cares for residents with professionalism, understanding, dignity, care, and love. We cannot praise the staff highly enough, they are kind, and compassionate and listen to the resident's needs with lots of reassurance, hugs, and care. The overall
experience from management, food, facilities, security, cleanliness, etc is so impressive, second to none. The genuine care is also extended to residents' loved ones, everyone is looked after at The Village and you have our sincere gratitude.

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Review from Jane H (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my Mom is cared for in the village.
All the staff are so kind and caring. I am always kept very well informed regarding my Mom's care. The office staff are always warm and welcoming when I visit.

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Review from Jill C (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that The Village Nursing Home cares for my Mom very well. She is very happy and settled here. There is always a very warm welcome from all the office staff. They are always very helpful and well-informed and go above and beyond to make everything run smoothly. The care staff are always friendly
and very caring and I am well informed about everything that involves Mom's care. All staff are super efficient and communication is excellent!

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Review from Clive M (Brother of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the way our sister is cared for, she always looks clean and dressed smart. All the staff are wonderful and helpful in every way. If we do have any issues they are sorted out very quickly and professionally.

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Review from Shaun C (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly and welcoming. Nothing no trouble at all.

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Review from Heather C (Wife of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about The Village Care Home is excellent. The care and compassion shown to resident and family is second to none.

Reply from Kerry Jackson, Operations director and registered manager at The Village Nursing Home

Thank you for your very positive feedback, it's very much appreciated by all.

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Review from M G (Sister-in-law of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my brother-in-law he appears to be well looked after.

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Review from E F (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well-managed care home. The standard of care and consideration to both residents and visitors/relatives is excellent. Nursing staff and carers are very supportive and informative. All staff are friendly, approachable and always polite.

Reply from Kerry Jackson, Operations director and manager at The Village Nursing Home

Thank you for making our day! What a lovely review. Regards

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Review from Jean P (Sister of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say you are all very polite, very kind, welcoming always, can't do enough for you, if you need help with anything, if you have to telephone they always speak very nicely and are helpful and always find it very easy to oblige in any way they can to sort you out.

Reply from Kerry Jackson, Operations director at The Village Nursing Home

Thank you you're very kind and we love seeing you

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Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for The Village Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.351 for The Village Nursing Home is calculated as follows: ( (275 Excellents x 5) + (80 Goods x 4) + (12 Satisfactorys x 3) + (40 Very Poors x 1) ) ÷ 407 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Village Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about The Village Nursing Home

What types of Care is The Village Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Village Nursing Home have?

There are 90 Single Rooms.

What are the Facilities & Services at The Village Nursing Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Village Nursing Home to the centre of Brierley Hill?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Village Nursing Home to verify any information. View our terms and conditions. The Village Nursing Home has an Enhanced Service - more info.