Wrottesley Park House has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Wrottesley Park House has 13 reviews.
Review from N W (Daughter of Resident) published on 15 April 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you so much for sharing this thoughtful review. We are truly grateful for your kind words and for taking the time to share your experience. At Wrottesley Park House Nursing Home, we strive to provide the highest level of care and support, and we're so pleased to hear that your dad's stay was marked by professionalism, compassion, and comfort. It's wonderful to know that our team's dedication made such a positive impact on his well-being. We will continue to prioritize respect, dignity, and engagement for all of our residents. Thank you again for putting your trust in us. I will share your feedback with my team.
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Review from Zaynab K (Resident) published on 7 April 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. Its been a great pleasure to support you while you are in our care. I will share your feedback to my team and we will continue to deliver high quality care and support for all our service users.
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Review from M B (Cousin of Resident) published on 24 March 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. It is an absolute pleasure to support and care for your cousins at Wrottesley Park House. As a team we will continue to provide person centred quality care to all our service users. I will pass your feed back to our team and will work hard to improve on areas where shortcomings identified.Thank you
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Review from B B (Granddaughter of Resident) published on 14 March 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your Nan. I will share your feedback with our team and will continue to deliver quality care to all our service users.
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Review from M R (Sister of Resident) published on 28 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you M for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care to your brother and make consistent improvements where shortcomings are noticed.
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Review from Paul S (Nephew of Resident) published on 17 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you Paul for your positive feedback. It has been an absolute pleasure to care for your uncle whilst he was at Wrottesley Park House. I will share your feedback with our team and we will continue to deliver quality care to all our service users. Thank you
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Review from Jin T (Sister of Resident) published on 13 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you Jin for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care and make consistent improvements where shortcomings are noticed. Please note that we are aware of the fact that some rooms are in need of decoration and the work is already underway. External contractors are being used to decorate the bedrooms and communal areas to a great standard. Also, residents' bedlinens are changed every single day and at times more than once depending on their needs. Besides, residents who are unable to or do not wish to join to group activities, 121 sessions of activities are being carried out for them. Please be assured that we are working tirelessly to ensure that all our residents receive top-quality care at Wrottesley Park House.
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Review from K P (Daughter of Resident) published on 31 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your father. I will share your feedback with our team and will continue to deliver quality care to all our service users.
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Review from S S (Daughter of Resident) published on 28 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive review. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Review from L H (Granddaughter of Resident) published on 28 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive review. It's an absolute pleasure to care for and support your nan. She will be missed. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Review from J H (Daughter of Resident) published on 9 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. It's an absolute pleasure to care for and support your mother. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Review from G M (Daughter of Resident) published on 20 November 2024
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Review from K P (Relative of Resident) published on 15 November 2024
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. We will share it with our team and use it to continue delivering quality care for our service users.
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The Review Score of 9.7 (9.712) out of 10 for Wrottesley Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.712 for Wrottesley Park House is calculated as follows: ( (118 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 156 Ratings = 4.712
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wrottesley Park House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2020
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Job Title: Registered Home Manager
Joined: 2024
Hello, my name is Santhosh George. I am passionate about continuously improving quality of life experience for each and every resident in our care. My mission is to ensure that Wrottesley Park House is a Vibrant and an enjoyable place where everyone is treated with respect, dignity and empathy. My role is to ensure the care we provide is of highest quality and meets the needs, choices and expectations of the individual and their family by working with the team to develop, improve and innovate the service we provide.
I have enjoyed working in the Health Care Sector for the 12 years since qualified as Registered Nurse. In my various roles as a registered Nurse, Clinical Lead, Deputy Manager and General Manager, I have had the privilege to provide safe, quality and memorable care to our older generation and at the same time, gained experience working along with experienced professionals.