Wrottesley Park House

Wergs Road, Tettenhall, Wolverhampton WV6 9BN

Wrottesley Park House, in Wolverhampton is a purpose built building covering two floors and has recently undergone a refurbishment which now offers pleasant interiors and en-suite bedrooms.

The home is nursing and residential and staff pride themselves on having excellent knowledge of caring for individuals, young and old with complex and long-term needs. They provide specialist care for young adults which include, challenging behaviour, physical disabilities, learning disabilities and can also help to rehabilitate those back into the community who have come from hospital settings.

They believe in person-centred care and detailed assessments to ensure individuals are in the right placement.

The care environment is ideal for those with mobility and cognitive disorders as all areas are spacious and welcoming. They pride themselves on their mission statement with being diverse, meeting cultural and religious beliefs which means equality for all.

They welcome you to pay them a visit or request a brochure in order to see the positive changes made.

Group: Abbey Healthcare

Person in charge: Jo Hicks (Home Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Urdu

Single Rooms: 63

Shared Rooms: 0

Rooms with ensuite WC: 63

Weekly Charges Guide: Nursing Care Single £700 – £900 (These prices are only a guideline, please contact Wrottesley Park House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wrottesley Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7 (maximum of 10) for Wrottesley Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Wrottesley Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.957 for Wrottesley Park House is calculated as follows: ( (23 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 46 Ratings = 3.957

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.079 Points relating to the number of positive Reviews for Wrottesley Park House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.6 Target = 0.079

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7 Wrottesley Park House has a Review Score of 7 (7.036) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wrottesley Park House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Wrottesley Park House

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1

I cannot praise Wrottesley Park House enough. My mum was only here 11 days before she passed away and she was treated at all times with kindness and caring. She retained her dignity throughout.
The manager is very hands on and is a wonderful person. The nurses and carers were all so sweet, they treated Mum as if she could have been their own grandmother. It broke my heart when she died but the staff couldn't have been more supportive. I thank them so much for making my mum's last days as comfortable as possible.

How likely would you be to recommend Wrottesley Park House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jo Hicks, RGN/Manager at Wrottesley Park House responded to this review on 23 Mar 2018:

Thank you so much, Barbara, for the lovely review. It was an absolute pleasure to look after Mum and I am so proud of our team for being so caring and responsive to individual needs in order to maintain dignity and respect. Take care.

I really love being here.
All my care needs are met.
Everyone is friendly.

How likely would you be to recommend Wrottesley Park House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Kelly Walker, Regional Manager at Wrottesley Park House responded to this review on 19 May 2017:

Thank you, Martin - we enjoyed having you here and hope we have contributed towards your move to your new home. We miss you within our Wrottesley family.

My brother has been very well looked after and well cared for.
The staff have been excellent with him and treat him well.
This is a very good home.

How likely would you be to recommend Wrottesley Park House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Kelly Walker, Regional Manager at Wrottesley Park House responded to this review on 13 Apr 2017:

Thank you kindly for your review. We are delighted to look after your brother and hope he continues to enjoy staying with us.

My sister has been in Wrottesley Park House for three and a half years, when she first moved in everything was clean and fairly new, however, standards have dropped over the last 12 months, my sister 24hr care and gets this generally at Wrottesley Park, but because she is now fed through a peg she needs mouth care on a daily basis, I feel she is not getting this. Also, the rooms need redecorating, the window in my sister's room is insecure, I have brought this to the management attention on a few occasions and nothing has been done. Cleanliness is not of the standard I would expect from a care home. I think and independent inspection needs to be done to improve standards.

How likely would you be to recommend Wrottesley Park House? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.1 out of 5

Submit a Review for Wrottesley Park House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Wrottesley Park House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wrottesley Park House