The Village Nursing Home

190 Commonside, Brierley Hill DY5 4AA
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9.4 41 Reviews
  • The Village Nursing Home, Brierley Hill
The Village nursing home is a modern, purpose-built home providing residential and nursing care to up to 90 people with a variety of needs.

Set in a residential area of Bromley, West Midlands, the home is close to local amenities and beauty spots. There is a bus stop right outside where the Number 2 bus goes directly into Dudley town centre.

Each bedroom is single and has en-suite facilities, residents can also relax and socialise in communal areas.

Care plans are tailored to the individual and all dietary requirements can be catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact The Village Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kerry Jackson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

The Village Nursing Home Reviews (41)

Total of 41, showing 21-40
9.4

The Village Nursing Home has a Review Score of 9.4 (9.351) out of 10, based on 35 reviews in the last 2 years. Over all time The Village Nursing Home has 41 reviews.

Overall Experience

  • 28
  • 6
  • 0
  • 1
  • 6

Date Published

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35
6

Review from L W (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the care home are lovely and very caring. You can tell the residents are well looked after and made to feel at home.

Reply from Kerry Jackson, Operations Director at The Village Nursing Home

Thank you it's a privilege to do the job we do and take pride every day. But it's easy with residents like Dad.

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Review from B O (Sister of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrive at The Village we are always greeted with a smile and we are escorted onto the lift up to floor 2 where the nurses fetch my sister and we either go to her room or a quiet room. The nurses are always helpful and the rooms are nice, clean and tidy. Also, my sister is clean and dressed tidy
and appears to be very happy here, which makes us happy! So thanks to all the nurses and admin staff for looking after her so well.

Reply from Kerry Jackson, Registered manager at The Village Nursing Home

Thank you for your kind words as always it's a pleasure, regards.

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Review from Michele M (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Village now for just over a year. She is well looked after and the staff treat her with dignity, respect and importantly affection. She is kept clean as is the home itself. When we visit we are made to feel welcome by all staff.

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Review from E D (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in The Village Nursing Home for over 12 months. Have found them to be very professional and caring. They met all her needs which are quite demanding and keep her clean and tidy. In a previous care home she was in she had constant infections due to lack of bathing.

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Review from K C (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in 'The Village' for just under a fortnight but she seems very settled. All the staff seem very friendly and approachable.

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Review from Eileen W (Wife of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was there just twelve months before he passed away and he and the family were treated in the most respectable manner, could not have wished for better care from all the staff on the Maples unit. I visited my husband most days, spent a lot of time there and I was treated with respect. All
the staff was very pleasant and always helpful and also very hard working. I have missed going to the home and seeing other residents and all staff, I wish to say a very big thank you to management and all staff, thank you again.

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Review from M C (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was previously in a home where his needs were not being met and in all honesty my family feared the worst for him. Having him at The Village Nursing Home has given him a new lease of life. He is cared for and looked after on a different level. In short, our family couldn't be happier to have
him here.

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Review from L F (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is the first time I have been into visit my dad and I have to say it's the first time in months he has looked relaxed, so my dad obviously feels happy here. The decor and facilities are lovely and all the staff I have met have been helpful and friendly.

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Review from Amanda S (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has only been a week since my dad moved to The Village. The staff were so welcoming on his arrival. We have noticed a huge difference in my dad's appearance - very clean and clean-shaven. He seems calmer and happier than we have previously seen.

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Review from Andrew W (Brother of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service for my brother who has, since been at the home, never been happier.
All of the staff are very friendly and answer any questions you have. Rooms are fantastic size and very homely.
Overall, I would gladly recommend anyone to bring their loved ones here.

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Review from I J (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom seems very happy and rested, The staff were very helpful and full of good information.

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Review from Emma J (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom loves living here. She says it's like a 4-star hotel. The staff are very caring. It is a lovely, modern and clean fresh place, with a nice big garden.

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Review from John A (Brother of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both the staff and carers are professional and caring. We never have cause to worry about my brother's welfare.

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Review from L N (Sister of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the home is very good.
Should be more activities for the residents.

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Review from M C (Daughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my dad, I always find the staff friendly and helpful. My dad is well looked after. Staff go out of their way to make residents and families feel welcome and valued.

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Review from G H (Wife of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and is and is treated by staff with compassion and patience and respect. He is also a diabetic and the nurses treat him with care, keeping his diabetes under control. The office staff are always helpful, cheerful and positive. My husband is warm, clean, well fed and comfortable.

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Review from Elaine G (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It has taken me a long time to write this review as I am now grieving the loss of my father. He was admitted into this home in November due to dementia and not managing at home, becoming extremely forgetful. This home was meant to care for him and do a better job than myself. He went in being able to
walk, talk, feed himself. The care he received was below standard that I had to contact safeguarding and CQC, they investigated the home. My dad was an insulin dependent diabetic that needed his blood sugars to be checked regularly and receive his insulin. He was admitted into hospital with unrecordable blood sugars and being unresponsive. The hospital doctors told us we needed to prepare ourselves as he wasn't going to survive. I am unable to state in-depth what occurred at this home, however what we have experienced in our opinion is very poor substandard care and poor management. The home does not warrant any stars

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Review from Tracey S (Daughter of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom was placed at the village for 2 weeks post-hospital admission. I cannot thank all the staff enough for how they have looked after mom and us, as a family. Everyone is so friendly, caring and professional. Covid visits are easy to book and they try to be as accommodating as is possible. Nothing
is too much trouble for any of the staff, the girls in the office are brilliant and are always at hand for any information you need. The girls called me for Mom to talk to me when she first arrived and was a little confused, they really put our minds at rest and were very reassuring. Thank you to all the staff, you really are a credit to the health care profession.

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Review from Janeen S (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the Village since August 2021. Following a stay in hospital, Mum’s last care home, where she had been resident for 14 months, refused to have her back because of issues with aggressive behaviour. The staff at the Village have given Mum a new lease of life with dementia. They are all
so caring, so warm-hearted, attentive to her needs and supportive when she needs it. Nothing is too much trouble. She is so happy and loves them all. She has not been this happy and settled for 3 years. From the minute you walk through the door for a visit, you and your relative are important to them. The foyer, where visits have taken place during Covid, is light, airy and comfortable. There is always coffee or tea and biscuits available. Proof of a recent LFT test is always asked for and I am happy to contribute to keeping everyone safe. Any concerns I have had have been dealt with efficiently, effectively and with care and kindness. This is a safe, happy place for those in need.

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Review from C H (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at the Village since April and the staff are always welcoming and offer drinks and are ready to answer any questions I may have about Mom. They always check that a Covid test has been done - obviously, visitors are not allowed into the residents' living area at the moment, helping to
stop any spread of Covid. The administration staff and all the carers are always attentive to Mom and me, which makes me know that Mom is safe and well looked after there.

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Current Review Score: 9.4 (9.351)

Overview of Review Score

The Review Score of 9.4 (9.351) out of 10 for The Village Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.351 for The Village Nursing Home is calculated as follows: ( (275 Excellents x 5) + (80 Goods x 4) + (12 Satisfactorys x 3) + (40 Very Poors x 1) ) ÷ 407 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Village Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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