Submit a Review for Twyford House Care Home
Richard Woodcock Way, Alsager, Stoke-on-Trent, ST7 2FD
View full details of Twyford House Care HomeLatest Reviews for Twyford House Care Home
12 March 2026
Great staff, helpful and pleasant, great facilities, like a hotel.
11 March 2026
A very professional experience, with caring and careable staff. Any relative in a care home is challenging emotionally, the staff at Twyford House go the extra mile, not only with the residents, but also with the relatives. Very professional. Highly recommended.
02 March 2026
My Father in law has been in Twyford House since Dec 2025. The staff have made him very welcome and he looks clean and well cared for. My mother in law visits daily and she is also made to feel at home and is allowed to visit whenever she wants.
13 January 2026
I have been visiting my sister for 2 months at Twyford House and i am very happy with the food and the carers that i have met so far.The manager came to see my sister to ask if everything was all going well which she replied she was really happy with everything.Has a family we feel satisfied with
everything.
06 January 2026
What can I say the home is fantastic, my wife is in Twyford and has lovely food, warm caring care homr with people who really care for my wife, it's made me feel at ease. The place is clean and tidy and the bedrooms are roomy.
12 December 2025
My brother has been in Twyford House for 6 months. Really impressed this home . That the staff are amazing , so caring and welcoming. They cannot do enough for us and feel at ease him being there. That I don't have to worry about his care and how he his treated.
25 November 2025
My grandma is a current resident at Twyford House, and I am made to feel very welcome by Management, and Staff and Nursing team, but most importantly I am happy with the quality of care my Grandma is recieving. Happy and well cared for.
11 September 2025
After six weeks in hospital, transferred to Twyford House for respite prior to another care provider's availability. Stayed for one week where the care was excellent nothing was too much trouble.
On discharge home felt more confident, ability to cope + my diet improved immensely.
Thank you for a
lovely stay.
05 August 2025
From the first moment he arrived, we knew he was in the right place. He was looked after by amazing staff, and the care was loving and supportive. The staff are a credit to this home, and that is what a special place it is. We thank everybody for the care, dedication and love for our dad.
18 June 2025
After spending 2 weeks in the hospital, my 82 year old father was transferred to Twyford House for rehabilitation. This was a very difficult period of time for my Dad and the family, as my Mum had just passed away only a few weeks earlier. After not having the best experience in the hospital, the
level of care and understanding my Dad received at Twyford House was exceptional. He was treated with a great deal of respect and dignity, and the staff were so kind and friendly towards him. We honestly can't thank you enough.
08 May 2025
my mum has been with Tywford House 10 weeks now
when she arrived she was extremely frail and week as well as confused
she has settled in very well and been looked after to a very high standard
she has gained weight and smiles a lot more than she use to
we are very happy with all aspects of
her care and feel everyone at Tywford house is very approachable
29 April 2025
Warm welcome, helpful and extremely polite staff. Care Home is an asset to Alsager. Residents are able to move around as they wish. The kitchen provides excellent menu's. The rooms are spacious and have everything you need.
10 September 2024
It's basically solitary confinement in the evenings... Daytime things seem OK in terms of activities, etc, but everything stops after 6PM and residents are effectively left to their own devices. Minimal evening staff and no visitors come (you'll sometimes be waiting 10 mins + to get in then, too).
Dad sits alone in his room for hours in the evenings with no entertainment (the TV control is complex) and no one looking in. We've been there numerous times without the staff seeing us arrive and the only time someone will look in on him is when it's time for a quick and perfunctory visit to give him his meds. There's no app or portal to see how relatives are doing and getting on. Apparently, there are trips out each week but no way to know where they're going to or even if your loved one went. Raised these issues and am still waiting (a week later) for a reply from management. Overall: looks great in the brochure but find somewhere else unless your loved ones are pretty independent.
28 June 2024
My sister was admitted into the care home while her husband went on a cruise so she was in for respite. She has dementia whereby she can't feed, wash, toilet herself or walk unaided. She wasn't given enough fluids so her eldest daughter had to phone an ambulance because she was highly dehydrated and
spent the rest of the time in the hospital with IV drips. My question is why didn't the so-called trained staff see this, it's beyond belief. We were told they could cater for my sister's needs and it was clearly not the case.
01 May 2024
Generally good. Too many staff changes. Too few activities at present, good activity staff left. Good activities last year.
18 April 2024
I visit my in-laws with my wife. I was apprehensive about care homes having no experience. This care home is very well presented and is hotel-like in its decor. The staff are always so friendly and respectful even when it is clear they are very busy. The care and respect they give to my
parents-in-law is always wonderful and much appreciated.
18 April 2024
Hardworking and professional staff. Very friendly. People are quick to complain. I asked the manager if I could review as I have been so impressed. It is a difficult time when parents go into care however the home is so well run it is reassuring. My mother and father were admitted as residents at
the same time, unfortunately. The quality of care is excellent. The home is very clean, communication is as good as it gets. The facilities and activities package is very good however my parents have yet to take part in these. The only suggestion I could make is that there’s a leaflet/some information available to families/residents on arrival regarding visiting, what you can bring in to family members, labelling of clothes, what happens with washing etc. We could most of this out by chance/asking so it would be useful. I did ask however it appears there’s nothing available. Other than this the home should be recognised for the high standards, and quality of care that all staff provide.
10 April 2024
Dad went in for respite care. Staff have been fantastic with all going the extra mile. Fantastic home.
09 April 2024
From the time I entered the premises I was treated with warmth and kindness.
The staff treated me as a person and not just a number. I cannot speak too highly of the staff who were excellent in all aspects such as serving meals or helping in a time of need. I was rather anxious before I went into
the home but very quickly all fears were dispelled.
21 March 2024
My aunt has been at Twyford House for a year. Yesterday was her 107th birthday and the staff put on a wonderful celebration. Thanks to everyone.
Latest Reviews for Twyford House Care Home
12 March 2026
Great staff, helpful and pleasant, great facilities, like a hotel.
11 March 2026
A very professional experience, with caring and careable staff. Any relative in a care home is challenging emotionally, the staff at Twyford House go the extra mile, not only with the residents, but also with the relatives. Very professional. Highly recommended.
02 March 2026
My Father in law has been in Twyford House since Dec 2025. The staff have made him very welcome and he looks clean and well cared for. My mother in law visits daily and she is also made to feel at home and is allowed to visit whenever she wants.
13 January 2026
I have been visiting my sister for 2 months at Twyford House and i am very happy with the food and the carers that i have met so far.The manager came to see my sister to ask if everything was all going well which she replied she was really happy with everything.Has a family we feel satisfied with
everything.
06 January 2026
What can I say the home is fantastic, my wife is in Twyford and has lovely food, warm caring care homr with people who really care for my wife, it's made me feel at ease. The place is clean and tidy and the bedrooms are roomy.
12 December 2025
My brother has been in Twyford House for 6 months. Really impressed this home . That the staff are amazing , so caring and welcoming. They cannot do enough for us and feel at ease him being there. That I don't have to worry about his care and how he his treated.
25 November 2025
My grandma is a current resident at Twyford House, and I am made to feel very welcome by Management, and Staff and Nursing team, but most importantly I am happy with the quality of care my Grandma is recieving. Happy and well cared for.
11 September 2025
After six weeks in hospital, transferred to Twyford House for respite prior to another care provider's availability. Stayed for one week where the care was excellent nothing was too much trouble.
On discharge home felt more confident, ability to cope + my diet improved immensely.
Thank you for a
lovely stay.
05 August 2025
From the first moment he arrived, we knew he was in the right place. He was looked after by amazing staff, and the care was loving and supportive. The staff are a credit to this home, and that is what a special place it is. We thank everybody for the care, dedication and love for our dad.
18 June 2025
After spending 2 weeks in the hospital, my 82 year old father was transferred to Twyford House for rehabilitation. This was a very difficult period of time for my Dad and the family, as my Mum had just passed away only a few weeks earlier. After not having the best experience in the hospital, the
level of care and understanding my Dad received at Twyford House was exceptional. He was treated with a great deal of respect and dignity, and the staff were so kind and friendly towards him. We honestly can't thank you enough.
08 May 2025
my mum has been with Tywford House 10 weeks now
when she arrived she was extremely frail and week as well as confused
she has settled in very well and been looked after to a very high standard
she has gained weight and smiles a lot more than she use to
we are very happy with all aspects of
her care and feel everyone at Tywford house is very approachable
29 April 2025
Warm welcome, helpful and extremely polite staff. Care Home is an asset to Alsager. Residents are able to move around as they wish. The kitchen provides excellent menu's. The rooms are spacious and have everything you need.
10 September 2024
It's basically solitary confinement in the evenings... Daytime things seem OK in terms of activities, etc, but everything stops after 6PM and residents are effectively left to their own devices. Minimal evening staff and no visitors come (you'll sometimes be waiting 10 mins + to get in then, too).
Dad sits alone in his room for hours in the evenings with no entertainment (the TV control is complex) and no one looking in. We've been there numerous times without the staff seeing us arrive and the only time someone will look in on him is when it's time for a quick and perfunctory visit to give him his meds. There's no app or portal to see how relatives are doing and getting on. Apparently, there are trips out each week but no way to know where they're going to or even if your loved one went. Raised these issues and am still waiting (a week later) for a reply from management. Overall: looks great in the brochure but find somewhere else unless your loved ones are pretty independent.
28 June 2024
My sister was admitted into the care home while her husband went on a cruise so she was in for respite. She has dementia whereby she can't feed, wash, toilet herself or walk unaided. She wasn't given enough fluids so her eldest daughter had to phone an ambulance because she was highly dehydrated and
spent the rest of the time in the hospital with IV drips. My question is why didn't the so-called trained staff see this, it's beyond belief. We were told they could cater for my sister's needs and it was clearly not the case.
01 May 2024
Generally good. Too many staff changes. Too few activities at present, good activity staff left. Good activities last year.
18 April 2024
I visit my in-laws with my wife. I was apprehensive about care homes having no experience. This care home is very well presented and is hotel-like in its decor. The staff are always so friendly and respectful even when it is clear they are very busy. The care and respect they give to my
parents-in-law is always wonderful and much appreciated.
18 April 2024
Hardworking and professional staff. Very friendly. People are quick to complain. I asked the manager if I could review as I have been so impressed. It is a difficult time when parents go into care however the home is so well run it is reassuring. My mother and father were admitted as residents at
the same time, unfortunately. The quality of care is excellent. The home is very clean, communication is as good as it gets. The facilities and activities package is very good however my parents have yet to take part in these. The only suggestion I could make is that there’s a leaflet/some information available to families/residents on arrival regarding visiting, what you can bring in to family members, labelling of clothes, what happens with washing etc. We could most of this out by chance/asking so it would be useful. I did ask however it appears there’s nothing available. Other than this the home should be recognised for the high standards, and quality of care that all staff provide.
10 April 2024
Dad went in for respite care. Staff have been fantastic with all going the extra mile. Fantastic home.
09 April 2024
From the time I entered the premises I was treated with warmth and kindness.
The staff treated me as a person and not just a number. I cannot speak too highly of the staff who were excellent in all aspects such as serving meals or helping in a time of need. I was rather anxious before I went into
the home but very quickly all fears were dispelled.
21 March 2024
My aunt has been at Twyford House for a year. Yesterday was her 107th birthday and the staff put on a wonderful celebration. Thanks to everyone.