Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Whitstable House

stars
stars 20 January 2026
My father and mother stayed at Whitstable house during a difficult time at the end of my Dads life when he was suffering from advanced dementia and Alzheimers. The staff at the home cared for them with kindness and careful attention. They were treated as individuals and with respect. Communication
with the family was good, both in person and through their online portal that had regular updates throughout the day. I felt that my parents were in a safe environment and their medical needs were being well met.
Review from Christopher P (Son of Resident/Service User)
stars
stars 19 March 2024
My Mum and Aunt recently moved into Whitstable House for some respite. From the first contact, I have found all those involved to be extremely friendly and welcoming and the care they have received has been excellent. The home is brand new and the facilities and environment are superb. I am very
grateful to everyone at Whitstable House for the care and attention they have shown my Mum and Aunt since their arrival.
Review from John O (Son of Resident/Service User)
stars
stars 05 March 2024
I cannot fault the care, attention and support my nan has had so far at Whitstable House, the staff are approachable attentive and friendly. Nan going into a care home wasn't the route we really wanted to take so it's been a hard transition for us all as a family, and yet again the staff at
Whitstable House have been amazing with not only Nan but us as a family too. The facilities are all of a really high standard and to put the cherry on the cake the views are amazing. We looked around many places but Whitstable House is by far the best design we could have made, nan is happy and smiling. Thank you Whistable House. The only reason I haven't given the activities 5 stars is because it's not all up and running yet due to only 1 resident but I'm sure the 5th star will be there soon.
Review from Angela S (Granddaughter of Resident/Service User)