Submit a Review for Willow Rose Care Home
10 Stroud Avenue, Short Heath, Willenhall, WV12 4ET
View full details of Willow Rose Care HomeLatest Reviews for Willow Rose Care Home
17 February 2026
My aunt is currently in respite at Willow Rose and from the communication beforehand and the day she arrived we have all been made so very welcome and the staff are so dedicated. My aunt will become a permanent resident after respite. Our first communication was with Lizzie who we have found to be
most caring and helpful. Any queries have been dealt with promptly and we feel that nothing is too much for her. She is an asset to Willow Rose. We have also had many conversations and discussions with Christina the manager of the home and she was also very helpful and informative. A very dedicated and understanding lady. Nikki the nurse for memory lane is also very welcoming and obviously enjoys what she does. She has a lovely relationship with all the residents.
I would highly recommend Willow Rose and we are very content that our aunt is in excellent hands. Many thanks to you all.
06 February 2026
I am very happy with the care my dad is receiving. I live away, and my brother is currently in hospital. I am reassured that my dad is being well looked after. Manager Cristina and the customer relations manager have been very supportive during this period. I am also having weekly updates from the
nurse on my Dad's diabetes. I feel very reassured!
26 January 2026
Mom's care and attention is second to none. The staff and facilities are excellent and can't be praised enough. The food thats served always look delicious and wholesome. Theres always a great choice of different menus. Well done to all.
23 January 2026
During my 2 week stay. I have been made very welcome and been quite comfortable. Staff always willing to help and are very friendly, and efficient. There is plenty of space so one doesn't feel overcrowded.
21 January 2026
The staff are very professional, caring and considerate. All the facilities are clean and regularly maintained. The residents seem very comfortable and happy.
I have peace of mind knowing my Mom is recovering the best care that she needs.
16 January 2026
Very good been happy.
16 January 2026
Mom has been here for few weeks now. She came with high anxiety and unable to walk without assistance. She does seem somewhat calmer much of the time now her meds are taking some affect on her mental health. The staff are very friendly and helpful and supportive of mom. The home itself is spotlessly
clean, modern and rather homely for a Nursing Home.
16 January 2026
My Dad moved into Willow Rose in December 2025. Right from the start Willow Rose ensured that they could support Dad's needs carrying out a full assessment of him before he was offered a place (no other care home we enquired with did this).
Dad was given the most wonderful care by the staff at
Willow Rose. Unfortunately due to illness he became very ill, Willow Rose supported us to keep dad within the setting where they provided exemplary end of life care. Dad was provided with care, respect and dignity throughout, until he passed. Additionally, the staff were so supportive to our family, ensuring that we could stay with Dad in his final days, feeding us, providing us with a place to rest when we needed to and just being a wonderful support.
During the time we spent at Willow Rose it was clear that they are a family, the care staff work extremely hard and treat the residents so kindly and with understanding and respect. I'd highly recommend it to anyone looking for care.
12 January 2026
The christmas party and fair was brillant. Friendly staff and a lovely singer with plenty of things to do. The new young lady that aranged the activaties is brillant with my nan and managed to incurage her into a knitting club. My nan now takes part in more activates and not staying in her room. She
is 100% happyer. And we, my nans family can see it. Thank you
08 January 2026
From initial enquiry to my dad leaving Willow Rose the care has been wonderful. All staff have been excellent not only caring for my dad but giving us attention as a family - especially my mom as she was not well when dad went into Willow Rose. Every member of staff we came into contact with were
always friendly and caring. In the future if my dad or mom need a care home I know I will be confident in placing them in Willow Rose. Thank you all so very much.
06 January 2026
Father-in-law had really good care after a period of ill health. His recovery was greatly aided by his stay. He received good care from all members of staff. Open door policy was a great comfort to family members.
30 December 2025
Dad's returned to Willow Rose for a week's respite - his third stay this year. He is pleased with care, likes the carers, enjoys the meals and is very comfortable. I feel confident to go to work knowing that he's completely safe and well looked after.
I particularly appreciate the time taken to
encourage Dad to join in with the social activities. He's made friends already and has lots to talk about when I visit. He's loved the children visiting to sing Christmas carols today. He's staying on the ground floor this time and he's enjoying that he can sit in the lounge and just pop back to his room whenever he likes.
24 December 2025
Great experience staff are helpful polite and friendly The activities have been good for mom and has settled in really well
Food is good and rooms and communal arears are always clean and tidy .
Keep up the excellent work
22 December 2025
Mom transferred to Willow Rose at the beginning of the month for nursing care.
All staff and management have been fantastic from initial enquiry with the receptionist to welcoming Mom and settling her in. The family have also been welcomed and nothing is too much trouble for the caring, friendly
staff. Thank you all for making a difficult move a little easier and for the professional care and attention you are giving Mom.
21 November 2025
I wanted to take a moment to thank all the staff of the Heatherton Suite for the care and support that was provided to my mom during the last few days of her life.The staff treated her with dignity and respect which meant the world to us as a family. They took care of us as well during a very
emotional time. No amount of money can repay the kindness and compassion that was shown to us as a family in the short time she was with you. Thank you does not seem enough but it is meant wholeheartedly.
19 November 2025
Our mom, Greta, was only with Willow Rose for a short time, but in that time, we found the home very clean, staff friendly and very professional. Management and staff have gone out of their way to help my mom. Overall experience with the staff was excellent. We are so glad we picked Willow Rose for
our mom's end-of-life care.
07 November 2025
My mother in law only spent 3 days in Willow Rose before she sadly passed away. We couldn't fault the service and care she received from coming through the doors to leaving. Facilities were great, and the staff 5 star caring. Everything we asked for from looking after my mother in law to supporting
the family was never too much. I would like to say a huge thanks from me and all the family.
07 November 2025
We were welcomed into Willow Rose and only stayed for 3 days, but we felt the warmth and care that the staff of Willow Rose shared. Staff were always polite, helpful, knocking before entering the rooms, and checking on residents every two hours. I also stayed overnight with my Mum, and the staff
were very accommodating. Making sure we had everything we needed. Throughout our stay, I noticed that residents were well cared for, clean and fed lovely meals. I would highly recommend Willow Rose.
08 September 2025
A family feeling, caring home with a fabulous itinerary, much like a cruise ship. We love that, as a family, we are all made to feel welcomed.
08 September 2025
Can not fault the care that my mum is receiving at Willows Rose Care Home. All the carers are very attentive to mum's needs. If at any time mum is ill, they are in constant contact with me about her progress. The home itself is very well run, and it's always clean and tidy. Staff are always warm and
welcoming on our arrival to visit mum.
Latest Reviews for Willow Rose Care Home
17 February 2026
My aunt is currently in respite at Willow Rose and from the communication beforehand and the day she arrived we have all been made so very welcome and the staff are so dedicated. My aunt will become a permanent resident after respite. Our first communication was with Lizzie who we have found to be
most caring and helpful. Any queries have been dealt with promptly and we feel that nothing is too much for her. She is an asset to Willow Rose. We have also had many conversations and discussions with Christina the manager of the home and she was also very helpful and informative. A very dedicated and understanding lady. Nikki the nurse for memory lane is also very welcoming and obviously enjoys what she does. She has a lovely relationship with all the residents.
I would highly recommend Willow Rose and we are very content that our aunt is in excellent hands. Many thanks to you all.
06 February 2026
I am very happy with the care my dad is receiving. I live away, and my brother is currently in hospital. I am reassured that my dad is being well looked after. Manager Cristina and the customer relations manager have been very supportive during this period. I am also having weekly updates from the
nurse on my Dad's diabetes. I feel very reassured!
26 January 2026
Mom's care and attention is second to none. The staff and facilities are excellent and can't be praised enough. The food thats served always look delicious and wholesome. Theres always a great choice of different menus. Well done to all.
23 January 2026
During my 2 week stay. I have been made very welcome and been quite comfortable. Staff always willing to help and are very friendly, and efficient. There is plenty of space so one doesn't feel overcrowded.
21 January 2026
The staff are very professional, caring and considerate. All the facilities are clean and regularly maintained. The residents seem very comfortable and happy.
I have peace of mind knowing my Mom is recovering the best care that she needs.
16 January 2026
Very good been happy.
16 January 2026
Mom has been here for few weeks now. She came with high anxiety and unable to walk without assistance. She does seem somewhat calmer much of the time now her meds are taking some affect on her mental health. The staff are very friendly and helpful and supportive of mom. The home itself is spotlessly
clean, modern and rather homely for a Nursing Home.
16 January 2026
My Dad moved into Willow Rose in December 2025. Right from the start Willow Rose ensured that they could support Dad's needs carrying out a full assessment of him before he was offered a place (no other care home we enquired with did this).
Dad was given the most wonderful care by the staff at
Willow Rose. Unfortunately due to illness he became very ill, Willow Rose supported us to keep dad within the setting where they provided exemplary end of life care. Dad was provided with care, respect and dignity throughout, until he passed. Additionally, the staff were so supportive to our family, ensuring that we could stay with Dad in his final days, feeding us, providing us with a place to rest when we needed to and just being a wonderful support.
During the time we spent at Willow Rose it was clear that they are a family, the care staff work extremely hard and treat the residents so kindly and with understanding and respect. I'd highly recommend it to anyone looking for care.
12 January 2026
The christmas party and fair was brillant. Friendly staff and a lovely singer with plenty of things to do. The new young lady that aranged the activaties is brillant with my nan and managed to incurage her into a knitting club. My nan now takes part in more activates and not staying in her room. She
is 100% happyer. And we, my nans family can see it. Thank you
08 January 2026
From initial enquiry to my dad leaving Willow Rose the care has been wonderful. All staff have been excellent not only caring for my dad but giving us attention as a family - especially my mom as she was not well when dad went into Willow Rose. Every member of staff we came into contact with were
always friendly and caring. In the future if my dad or mom need a care home I know I will be confident in placing them in Willow Rose. Thank you all so very much.
06 January 2026
Father-in-law had really good care after a period of ill health. His recovery was greatly aided by his stay. He received good care from all members of staff. Open door policy was a great comfort to family members.
30 December 2025
Dad's returned to Willow Rose for a week's respite - his third stay this year. He is pleased with care, likes the carers, enjoys the meals and is very comfortable. I feel confident to go to work knowing that he's completely safe and well looked after.
I particularly appreciate the time taken to
encourage Dad to join in with the social activities. He's made friends already and has lots to talk about when I visit. He's loved the children visiting to sing Christmas carols today. He's staying on the ground floor this time and he's enjoying that he can sit in the lounge and just pop back to his room whenever he likes.
24 December 2025
Great experience staff are helpful polite and friendly The activities have been good for mom and has settled in really well
Food is good and rooms and communal arears are always clean and tidy .
Keep up the excellent work
22 December 2025
Mom transferred to Willow Rose at the beginning of the month for nursing care.
All staff and management have been fantastic from initial enquiry with the receptionist to welcoming Mom and settling her in. The family have also been welcomed and nothing is too much trouble for the caring, friendly
staff. Thank you all for making a difficult move a little easier and for the professional care and attention you are giving Mom.
21 November 2025
I wanted to take a moment to thank all the staff of the Heatherton Suite for the care and support that was provided to my mom during the last few days of her life.The staff treated her with dignity and respect which meant the world to us as a family. They took care of us as well during a very
emotional time. No amount of money can repay the kindness and compassion that was shown to us as a family in the short time she was with you. Thank you does not seem enough but it is meant wholeheartedly.
19 November 2025
Our mom, Greta, was only with Willow Rose for a short time, but in that time, we found the home very clean, staff friendly and very professional. Management and staff have gone out of their way to help my mom. Overall experience with the staff was excellent. We are so glad we picked Willow Rose for
our mom's end-of-life care.
07 November 2025
My mother in law only spent 3 days in Willow Rose before she sadly passed away. We couldn't fault the service and care she received from coming through the doors to leaving. Facilities were great, and the staff 5 star caring. Everything we asked for from looking after my mother in law to supporting
the family was never too much. I would like to say a huge thanks from me and all the family.
07 November 2025
We were welcomed into Willow Rose and only stayed for 3 days, but we felt the warmth and care that the staff of Willow Rose shared. Staff were always polite, helpful, knocking before entering the rooms, and checking on residents every two hours. I also stayed overnight with my Mum, and the staff
were very accommodating. Making sure we had everything we needed. Throughout our stay, I noticed that residents were well cared for, clean and fed lovely meals. I would highly recommend Willow Rose.
08 September 2025
A family feeling, caring home with a fabulous itinerary, much like a cruise ship. We love that, as a family, we are all made to feel welcomed.
08 September 2025
Can not fault the care that my mum is receiving at Willows Rose Care Home. All the carers are very attentive to mum's needs. If at any time mum is ill, they are in constant contact with me about her progress. The home itself is very well run, and it's always clean and tidy. Staff are always warm and
welcoming on our arrival to visit mum.