Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 50 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Nursing fees quoted will require Funded Nursing Care to be added.

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (50)

9.8

Willow Rose Care Home has a Review Score of 9.8 (9.844) out of 10, based on 23 reviews in the last 2 years.
Over all time Willow Rose Care Home has 50 reviews.

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Review from J M (Son of Resident) assisted by family/friend published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to take a moment to thank all the staff of the Heatherton Suite for the care and support that was provided to my mom during the last few days of her life.The staff treated her with dignity and respect which meant the world to us as a family. They took care of us as well during a very emotional
time. No amount of money can repay the kindness and compassion that was shown to us as a family in the short time she was with you. Thank you does not seem enough but it is meant wholeheartedly.
Reply from Elizabeth Bradley, Customer Service Executive at Willow Rose Care HomeThank you so much for taking the time to share these kind words. It means a great deal to our entire team to know that we were able to provide comfort, dignity, and support to your mom and to your family during such a difficult and emotional time.

We consider it a privilege to care for those entrusted to us, especially at the end of life, and your appreciation truly touches us. Please know that your mom and your family remain in our thoughts.

We are grateful for the trust you placed in us, and we send our heartfelt condolences to you and your loved ones.
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Review from J C (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mom, Greta, was only with Willow Rose for a short time, but in that time, we found the home very clean, staff friendly and very professional. Management and staff have gone out of their way to help my mom. Overall experience with the staff was excellent. We are so glad we picked Willow Rose for
our mom's end-of-life care.
Reply from Elizabeth Bradley, Customer Service Executive at Willow Rose Care HomeThank you so much for taking the time to share your experience. It means a great deal to our entire team to know that Mom felt comfortable and well cared for during her time with us. We're truly honored that you entrusted Willow Rose with her end-of-life care.

Your kind words about our staff and the support they provided are deeply appreciated and will be shared with the whole team. Please know that we are here for you and your family, and we wish you comfort and peace during this time.
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Review from L Z (Son-in-law of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law only spent 3 days in Willow Rose before she sadly passed away. We couldn't fault the service and care she received from coming through the doors to leaving. Facilities were great, and the staff 5 star caring. Everything we asked for from looking after my mother in law to supporting
the family was never too much. I would like to say a huge thanks from me and all the family.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you so much for taking the time to share your kind words during such a difficult time. We are truly sorry for your loss, and our heartfelt condolences go out to you and your family. It means a great deal to know that your mother-in-law felt cared for and comfortable during her time at Willow Rose, and that our team could offer support to your family as well. We'll be sure to share your lovely message with all the staff - they'll be deeply touched by your appreciation.
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Review from S Z (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were welcomed into Willow Rose and only stayed for 3 days, but we felt the warmth and care that the staff of Willow Rose shared. Staff were always polite, helpful, knocking before entering the rooms, and checking on residents every two hours. I also stayed overnight with my Mum, and the staff were
very accommodating. Making sure we had everything we needed. Throughout our stay, I noticed that residents were well cared for, clean and fed lovely meals. I would highly recommend Willow Rose.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you so much for sharing your kind words and thoughtful feedback. We're delighted to hear that you and your mum felt welcomed and well cared for during your stay at Willow Rose. Our team takes great pride in creating a warm, respectful, and supportive environment for both residents and their families, so it's truly heartwarming to know that this was reflected in your experience. We'll be sure to share your appreciation with our staff - they'll be so pleased to hear it. Thank you again for your recommendation and for taking the time to share your experience with us.
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Review from N H (Son of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given in Willow Rose Care Home is exceptional. The staff are caring and attentive to all the patients. Over the time my mother has been home she has made a vast improvement.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you for your kind words and we are happy that we were able to provide such good care to your mom. Thank you once again.
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Review from Jaye B (Granddaughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family feeling, caring home with a fabulous itinerary, much like a cruise ship. We love that, as a family, we are all made to feel welcomed.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you so much for your 5 star review, this really does mean so much to all of us here at Willow Rose and I will be sure to feed back your lovely words to the whole of the team!
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Review from D M (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not fault the care that my mum is receiving at Willows Rose Care Home. All the carers are very attentive to mum's needs. If at any time mum is ill, they are in constant contact with me about her progress. The home itself is very well run, and it's always clean and tidy. Staff are always warm and
welcoming on our arrival to visit mum.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you for your feedback. We are very pleased to hear that you are happy with the care that mom receives at Willow Rose.
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Review from John H (Resident) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this care home and the staff are excellent. I can not fault it at all.
I enjoy the entertainment and activities.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeSincere thanks for submitting your very kind review. Feedback like this means so much to our care team
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Review from R G (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is incredible. Staff are so loving and welcoming to both me and mum, its clean and food mum eats is wonderful! We love the balcony sitting in the sun. Cannot find any fault I hope she able to spend the rest of her days in this nursing home.
Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care HomeThank you for sharing such a heartfelt and detailed review. It's touching to hear how the staff's genuine care and dedication have positively impacted mom. I will share this with our team.
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Review from D S (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in Willow Rose for nine months. It was a difficult time for the family when we had to make this decision. Dad has adjusted to his new environment better than we anticipated. All the care staff are excellent with Dad and he is treated with empathy, care & dignity. We have found the staff
to be friendly, approachable and understanding, and we are kept up to date on any concerns regarding Dad's health & well-being.
Would recommend Willow Rose to other families.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you for your feedback. We are very pleased to hear that you are happy with the care that your beloved father receives at Willow Rose.
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Review from M W (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Willow Rose, I cannot fault the care she receives. The staff are all wonderful in all departments. I always receive a warm welcome and a full handover of mums day. The home itself is very homely, clean and welcoming, definitely very good value for money. I cannot thank Willow
Rose for all that they have done for Mum, she is much happier and I can leave knowing Mum is cared for in such a wonderful place. Thank you all at Willow Rose.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you so much for your 5 star review, this really does mean so much to all of us here at Willow Rose and I will be sure to feed back your lovely words to the whole of the team!
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Review from S M (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Staff are excellent, nothing is too much trouble.
Kept informed of any health issues.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you so much for your 5 star review, this really does mean so much to all of us here at Willow Rose and I will be sure to feed back your lovely words to the whole of the team!
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Review from J E (Mother-in-law of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for a short time before her death, the staff were lovely and very caring.
The home it's self is like a 5 star hotel very clean and luxurious.
Mom was very comfortable in her short time at willow rose , I would recommend this care home to anyone.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you for your kind review. We are delighted that you felt Willow Rose was a better place for your mother. We will pass this onto our team.
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Review from M C (Partner of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care, my partner is well looked after, food is lovely always looks fresh & well maintained
Well done to all carer.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you for your positive review we will continue to provide the best care we can and to uphold the standards of the Macc Care Group.
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Review from Carole B (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with
feedback is also good.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeA huge thank you for your kind words. We will also share this with our team here at Willow Rose
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Review from Geoffrey F (Son-in-law of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you so much for your kind words Geoffrey, that really means so much to us here at Willow Rose. We are so pleased to hear your positive feedback.
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Review from Lisa N (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone
at Willow Rose.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you so much for your kind words and 5-star review, this really does mean so much to us here at Willow Rose.
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Review from J P (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.
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Review from Lynn G (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you very much for taking the time out give us this wonderful 5-star review. We will also share this with our team.
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Review from W T (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I
know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.
Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care HomeThank you so much for these kind words and for trusting us to take care of your incredible mother here at Willow Rose.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Willow Rose Care Home is calculated as follows: ( (234 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 269 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (8)

Cristina

Cristina Buie

Job Title: Home Manager Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose

Elizabeth

Elizabeth Bradley

Job Title: Customer Relations Executive Joined: 2025

Hello, my name is Elizabeth, though most people know me as Lizzie, and I’m the Customer Relations Executive here at Willow Rose. Part of my role is supporting and guiding residents, families, loved ones, and professionals who are looking for care and support. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.


I’m passionate about helping people feel confident and reassured from their very first contact with us. I’m also naturally adventurous, always seeking new challenges and meaningful ways to make a difference. In May 2026, I’ll be taking part in a charity skydive to raise money for the Alzheimer’s Society—an organisation very close to my heart, dedicated to supporting people on their memory-lane journey.


Building positive relationships and guiding people through their care journey is something I truly value, and I’m proud to bring that commitment to my role at Willow Rose. I love meeting new people and making sure everyone feels welcome, supported, and understood.

Clare

Clare Brooks

Job Title: Home Administrator Joined: 2019

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.


I also enjoy spending time with residents, families and loved ones.


I look forward to welcoming you soon.

Tahreem

Tahreem Naz

Job Title: Receptionist Joined: 2024

I’m Tahreen, but most people know me as T. I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.


I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family. And if you’re visiting, I’ll make sure you get one of my famous cups of tea or coffee!

Hollie

Hollie Bonser

Job Title: Activities Coordinator Joined: 2024

Hello, my name is Hollie, and I’m the Activities Coordinator at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.


At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.


Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Amarli

Amarli Teka-Wallace

Job Title: Maintenance Operations

Hi, I’m Armani, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.


I really enjoy my role and love it when residents join in on projects like painting, DIY, and gardening. I also love hearing their advice and stories—there’s always so much wisdom to learn from them. On top of that, I’m known for making the best cups of tea and enjoying a friendly chat with everyone!

Leanne

Leanne Hammond-Graham

Job Title: Head Of Hospitality Joined: 2023

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Nikki

Nikki Martin

Job Title: Care Coordinator

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Frequently Asked Questions about Willow Rose Care Home

What types of Care is Willow Rose Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Rose Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Willow Rose Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Rose Care Home to the centre of Willenhall?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service - more info.