






Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.
Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.
Each bedroom contains a fully adjustable bed, a...
Care Provided by Willow Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees quoted will require Funded Nursing Care to be added.
The price(s) shown are provided by the care home. Contact Willow Rose Care Home for full pricing details and T&Cs.
Contact Willow Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Cristina Buie(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (73)
Visiting
- There is no limitation on visiting hours but please be mindful during meal times.
Parking
- There is ample parking space including disabled car park spaces
Willow Rose Care Home Reviews (80)
Willow Rose Care Home has a Review Score of 9.8 (9.829) out of 10, based on 50 reviews in the last 2 years.
Over all time Willow Rose Care Home has 80 reviews.
My Aunt has lived in the Hatherton Suite for the last 6 months and is extremely happy and settled. She is positively thriving and enjoying life again!
She enjoys the variety of food provided and joins in with all the regular activities e.g. knitting club, cooking, exercise sessions. She also looks forward to the music events and occasional trips out arranged for the residents.
The carers are kind and compassionate and have a lovely relationship with the residents, making them feel safe and secure, especially when challenges arise. Family members are welcomed at any time and encouraged to attend and join in any of the events arranged.
In short, my Aunt is now 'Living Her Best Life'!!
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We are delighted to hear that your aunt has settled so well at Willow Rose and is enjoying such a happy and fulfilling life with us. Knowing that she feels safe, supported, and able to take part in the...
They encourage her to take part in lots of activities (which there are many). The staff are always on hand to sort any problems or worries I may have. They keep me well informed regarding any health concerns etc.
It's wonderful to know she is enjoying the wide...
1st class service from all staff members every one has made moms transition to willow rose Willenhall effortless so many smiles can't thank staff enough thank you so much for making our mom welcome facilities every think is there
Thank you so much for your lovely review. We're delighted to hear that your mom's transition to Willow Rose Willenhall has been effortless and welcoming. It means a great deal to our whole team to know that their care, support, and smiles have made such a positive difference for your family.
We...
On his arrival he seemed to settle in well. All the staff are friendly and very professional. The care home itself is a warm and welcoming place with a very positive energy. The Nursing staff are very efficient and always keep you informed with the residents progress. The bedrooms are really cosy with a homely feel and personal items such as photographs in frames can be added.
Willow Rose do alot of activities for their residents to keep them entertained during the day. They also have an added bonus of a a cinema plus a gym. The nursing floor is well maintained and monitored at all times for residents who aren't able to get out of bed. It gets full marks from me!
Thank you so much for taking the time to share such a thoughtful review. We are truly delighted to hear that your dad has settled so well at Willow Rose and that both he and your family have had such a positive experience with us.
We understand how important it is to find the right environment...
Dad was a resident for 3 months following an earlier fall. The staff were very supportive of his needs and helped him to gain back his confidence and get some fitness back. He enjoyed all the activities and made a lot of new friends both staff and other residents. He was given plenty of encouragement with his personal care, activities and settling into his new surroundings. We feel his has given him the ability to return home safely.
Helping our residents feel...
My experience with Willow Rose Care Home is when you visit your residents, I find you are welcoming and everyone is friendly. My sister is well cared for in every way. She is happy and content in what she now calls her home, every member of staff looks after residents with care and dignity. Everything about Willow Rose is excellent in every way. All staff look after my sister with care and love and I would like to thank everyone for their efforts.
We are especially pleased to know that you find our team welcoming and that the care, dignity, and...
Its like a community and everyone is so friendly and kind.
The staff have been amazing with him, sorting out any issues he has as his dementia can be quite complex at times.
They are always there for him helping him to stay as independant as he can be which means alot for him.
This was the best thing for my dad moving from his old care home.
Thank you so much for your kind and thoughtful review. We're truly delighted to hear that your dad has settled in so well at Willow Rose and feels part of the community-that means a great deal to us.
Our team works hard to provide compassionate, person-centred care, and it's wonderful to know...
I visit my friend at least once a week and always made welcome by friendly staff. My friend is contented living there, and says the food is good. I have been to bingo, games, and singers and it always good and fun for the residents. She also enjoys having her hair done and other activities. Special occasions are also celebrated there, Valentines Day, VE Day, Remembrance Day etc and would have no hesitation recommending Willow Rose.
Thank you so much for your kind review. We're delighted to hear your friend is happy at Willow Rose and that you enjoy visiting and joining in with activities.
It means a lot to us that you appreciate our team, events, and the care we provide. Thank you for your recommendation and support.
My Nan has been at Willow rose since January, she is well looked after and is really happy. The staff are always friendly and helpful, and there is always plenty of activities going on for the residents. I would recommend Willow rose highly.
Thank you so much for your lovely review. We're so pleased to hear that your Nan has been happy at Willow Rose since joining us in January. It means a great deal to know that you feel she is well looked after and enjoying the activities on offer. Our team work very hard to create a warm, friendly...
My name is Dorothy, and I visit Janet. The staff are pleasant and helpful. We enjoy coming here. The home is very clean and warm. We also have a laugh with the other service users.
Thank you so much for your kind words. We're delighted to hear that you enjoy your visits with us. It means a great deal to our team that you find the home clean, warm, and welcoming.
We're especially pleased that you've been able to share laughter and good times with other service users that sense of community is so important to us.
We look forward to welcoming you both again soon.
I love that my sister is in this nursing home; all the staff that I have come across are really friendly. I feel she has been well cared for. When she arrived, she had a large bed sore. This took time, but your staff managed to get rid of it, so I am most grateful, as she was in a lot of pain. The entertainment put on is exceptional. I note you do knitting, and l did ask if crochet could be introduced, my sister loves to do that.
It's especially meaningful to know that the care provided by us helped your sister recover from her bed sore that...
Every blessing for all you do.
Thank you so much for your kind words. We're delighted to hear that your mom has settled in so well and feels at home with us-that means a great deal to the whole team. It's wonderful to know she's enjoying the food (we'll keep working on those fish and chips to get them closer to a chip shop!) and...
After a hard time before Christmas seeing the mother in law decline with dementia, she came to Willow Rose for some Respite Care. She is now in full time supported care at Willow Rose and the positive change in her has been amazing. The Team are amazing, positive and professional and you can see the family within the team and the people they care for. We recently attended a music bingo event and we did laugh and have a great time with mom. The video's on social media make us smile on a daily basis. So many thanks to you all you are amazing.11 out of 10 from us....
We understand how difficult that time must have been, and we're so pleased that she is now happy, settled,...
Mum has been living at Willow Rose for over a year and she has been well cared for and made lots of friends. She has mixed well with residents and gets on really well with the staff and has a fantastic social life.
We're so pleased that she feels comfortable, has made friends, and is enjoying such an active social life. It's very reassuring to know she gets on so well with both the residents and the staff.
My friend as been in Willow Rose for about 12months .I go every week to see her and i find the home very welcoming , staff are all very friendly the rooms are clean , the home it self is very well looked after.The meals always looked good . Residents are looked after well and they all seem very happy. We have lovely afternoons with my friend playing Bingo also they have singers on witch it is lovely to see everyone singing fantastic . My friend is very happy there witch is a good thing
Thank you so much for taking the time to share such a lovely review. It means a great deal to us to hear that you always feel welcome when visiting your friend at Willow Rose.
Our team works very hard to create a friendly, comfortable environment for both residents and their visitors, so it's...
Willow Rose made a potentially difficult move very easy. All the staff go above and beyond and see beyond the dementia to the man my dad was. They are quick to act when something is needed and pro active with his care. The room, facilities and care make this a homely place to live. Thank you
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
Moving into care can be a difficult transition for families, so it means a great deal to hear that our team helped make the move easier for both you and your dad. At Willow Rose, we believe...
I'm very grateful for what they're doing there and how there looking after my nanny mo there keeping them well entertained and busy which is great and my nans enjoying her stay there bless her a big thank you too all the team.
Thank you so much for your kind words. It truly means a lot to our whole team to hear that your Nanny Mo is happy and enjoying her time with us. We're delighted to know she's feeling entertained, engaged, and well cared for - that's exactly what we strive for every day.
We'll be sure to pass...
Mom was brought to Willow Rose as a discharge from hospital. All of the staff were very welcoming and very friendly. Mom was looked after and cared for with dignity. Willow Rose became a place to visit mom, and the staff became friends. Even after the passing of mom in November 2025, the staff have remained friends. I would not hesitate to recommend Willow Rose for their lovely care and respect to my mom.
Thank you so much for your beautiful and thoughtful words. It truly means a great deal to all of us at Willow Rose.
It was an absolute privilege to care for your mom and to support you and your family during such an important time. We are so pleased that you felt she was treated with the...
Staff were so good with mom patience and understands her needs. She was loved by all the staff. We as a family were welcomed into the home. Always advised of any medical issues that she had, updated on all things, and change of medication needed. Excellent care given.
Thank you so much for your kind and heartfelt words. It truly means the world to us to know that your mom felt loved and well cared for during her time with us.
Our team is dedicated to treating every resident with patience, dignity, and understanding, and we're so pleased that you felt informed...
I am very happy with the care my dad is receiving. I live away, and my brother is currently in hospital. I am reassured that my dad is being well looked after. Manager Cristina and the customer relations manager have been very supportive during this period. I am also having weekly updates from the nurse on my Dad's diabetes. I feel very reassured!
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are happy with the care your dad is receiving.
We understand how reassuring it is to know that a loved one is being well looked after, especially when family circumstances make it difficult to be...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (98) & Events (0)
- 18 Mar 2026
Residents at Willow Rose have been hard at work creating something truly special — homemade strawberry jam, crafted with care, creativity, and a strong sense of community spirit. The initiative...
- 15 Mar 2026
On 23rd May, during Dementia Action Week, our Customer Relations Executive Lizzie will be taking a huge leap from 10,000 feet to raise money for Alzheimer’s Society. Lizzie is hoping...
- 15 Mar 2026
Our residents and team at Willow Rose enjoyed a fantastic visit to Morrisons, where they proudly stepped into the role of “new apprentices” — helping customers scan and pack their...
There are no upcoming events for Willow Rose Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: MACC Care Ltd
- 31 Jan 2024Recipient: MACC Care Ltd
- 30 Jun 2021Recipient: MACC Care Ltd
Accreditations
There are no accreditations posted yet for Willow Rose Care Home.
Meet the Team (10)

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.
I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.
I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.
I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.
I look forward to meeting you all at Willow Rose.

Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and colleagues to ensure everyone feels informed, supported and valued. From welcoming new residents and supporting enquiries to organising events and gathering feedback, I help create a positive experience for those who choose Willow Rose as their home. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.
What I enjoy most about working in care is building meaningful relationships and knowing that my role contributes to residents’ wellbeing and peace of mind. It is incredibly rewarding to be part of a team that makes a genuine difference every day at Willow Rose.

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.
I also enjoy spending time with residents, families and loved ones.
I look forward to welcoming you soon.

I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.
I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family.

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hello, my name is Chelsea, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.
At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.
Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Hi, I’m Cristian, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.
You may occasionally see me at reception when you visit, or even hear me answering the phone! With my previous office experience, I feel confident in the role and believe I’m a natural fit for it.
I really enjoy working alongside Jamie and T at reception. It brings back fond memories of my time working in a call centre. Being part of the reception team gives me a real sense of purpose, and I love meeting all the lovely people who come to visit us.
Frequently Asked Questions about Willow Rose Care Home
What types of Care is Willow Rose Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Rose Care Home have?
There are 73 Single Rooms.
What are the Facilities & Services at Willow Rose Care Home?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Rose Care Home to the centre of Willenhall?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service -more info.