Willow Rose Care Home

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.

I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.

I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.

I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.

I look forward to meeting you all at Willow Rose.

Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and colleagues to ensure everyone feels informed, supported and valued. From welcoming new residents and supporting enquiries to organising events and gathering feedback, I help create a positive experience for those who choose Willow Rose as their home. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.

What I enjoy most about working in care is building meaningful relationships and knowing that my role contributes to residents’ wellbeing and peace of mind. It is incredibly rewarding to be part of a team that makes a genuine difference every day at Willow Rose.

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.

I also enjoy spending time with residents, families and loved ones.

I look forward to welcoming you soon.

I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.

I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family.

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hello, my name is Chelsea, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.

At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.

Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Hi, I’m Cristian, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.

You may occasionally see me at reception when you visit, or even hear me answering the phone! With my previous office experience, I feel confident in the role and believe I’m a natural fit for it.

I really enjoy working alongside Jamie and T at reception. It brings back fond memories of my time working in a call centre. Being part of the reception team gives me a real sense of purpose, and I love meeting all the lovely people who come to visit us.