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Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.
Each bedroom contains a fully adjustable bed, a...
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.
Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.
Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.
There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.
A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
Care Provided by Willow Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Willow Rose Care Home to confirm what's included and get a personalised quote:
Nursing fees quoted will require Funded Nursing Care to be added.
The price(s) shown are provided by the care home. Contact Willow Rose Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Cristina Buie (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (73)
Visiting
- There is no limitation on visiting hours but please be mindful during meal times.
Parking
- There is ample parking space including disabled car park spaces
Willow Rose Care Home Reviews (86)
Willow Rose Care Home has a Review Score of 9.8 (9.822) out of 10, based on 56 reviews in the last 2 years.
Over all time Willow Rose Care Home has 86 reviews.
My friend as been in Willow Rose for about 12months .I go every week to see her and i find the home very welcoming , staff are all very friendly the rooms are clean , the home it self is very well looked after.The meals always looked good . Residents are looked after well and they all seem very...
My friend as been in Willow Rose for about 12months .I go every week to see her and i find the home very welcoming , staff are all very friendly the rooms are clean , the home it self is very well looked after.The meals always looked good . Residents are looked after well and they all seem very happy. We have lovely afternoons with my friend playing Bingo also they have singers on witch it is lovely to see everyone singing fantastic . My friend is very happy there witch is a good thing
Thank you so much for taking the time to share such a lovely review. It means a great deal to us to hear that you always feel welcome when visiting your friend at Willow Rose.
Our team works very hard to create a friendly, comfortable environment for both residents and their visitors, so it's...
Thank you so much for taking the time to share such a lovely review. It means a great deal to us to hear that you always feel welcome when visiting your friend at Willow Rose.
Our team works very hard to create a friendly, comfortable environment for both residents and their visitors, so it's wonderful to know that you've noticed the care we put into the home, the cleanliness, and the quality of the meals.
We're especially pleased to hear that your friend is happy here and that you enjoy joining in with activities like bingo and the afternoons with singers. Creating enjoyable moments like these for our residents is very important to us.
Thank you again for your kind words and for being such a supportive visitor to your friend.
Willow Rose made a potentially difficult move very easy. All the staff go above and beyond and see beyond the dementia to the man my dad was. They are quick to act when something is needed and pro active with his care. The room, facilities and care make this a homely place to live. Thank you
Willow Rose made a potentially difficult move very easy. All the staff go above and beyond and see beyond the dementia to the man my dad was. They are quick to act when something is needed and pro active with his care. The room, facilities and care make this a homely place to live. Thank you
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
Moving into care can be a difficult transition for families, so it means a great deal to hear that our team helped make the move easier for both you and your dad. At Willow Rose, we believe...
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
Moving into care can be a difficult transition for families, so it means a great deal to hear that our team helped make the move easier for both you and your dad. At Willow Rose, we believe it's so important to see the person behind the condition, and we are delighted that this came across in the care and support our team provides every day.
Your comments about our staff, the home environment, and the proactive care are wonderful to hear, and we will be sure to share your feedback with the whole team.
I'm very grateful for what they're doing there and how there looking after my nanny mo there keeping them well entertained and busy which is great and my nans enjoying her stay there bless her a big thank you too all the team.
I'm very grateful for what they're doing there and how there looking after my nanny mo there keeping them well entertained and busy which is great and my nans enjoying her stay there bless her a big thank you too all the team.
Thank you so much for your kind words. It truly means a lot to our whole team to hear that your Nanny Mo is happy and enjoying her time with us. We're delighted to know she's feeling entertained, engaged, and well cared for - that's exactly what we strive for every day.
We'll be sure to pass...
Thank you so much for your kind words. It truly means a lot to our whole team to hear that your Nanny Mo is happy and enjoying her time with us. We're delighted to know she's feeling entertained, engaged, and well cared for - that's exactly what we strive for every day.
We'll be sure to pass your lovely feedback on to the team. Thank you again for taking the time to share your experience - it's greatly appreciated.
Mom was brought to Willow Rose as a discharge from hospital. All of the staff were very welcoming and very friendly. Mom was looked after and cared for with dignity. Willow Rose became a place to visit mom, and the staff became friends. Even after the passing of mom in November 2025, the staff have...
Mom was brought to Willow Rose as a discharge from hospital. All of the staff were very welcoming and very friendly. Mom was looked after and cared for with dignity. Willow Rose became a place to visit mom, and the staff became friends. Even after the passing of mom in November 2025, the staff have remained friends. I would not hesitate to recommend Willow Rose for their lovely care and respect to my mom.
Thank you so much for your beautiful and thoughtful words. It truly means a great deal to all of us at Willow Rose.
It was an absolute privilege to care for your mom and to support you and your family during such an important time. We are so pleased that you felt she was treated with the...
Thank you so much for your beautiful and thoughtful words. It truly means a great deal to all of us at Willow Rose.
It was an absolute privilege to care for your mom and to support you and your family during such an important time. We are so pleased that you felt she was treated with the dignity, respect, and compassion she deserved - that is always at the heart of everything we do.
The connections we build with our residents and their families are very special to us, and we feel honoured that you continue to consider us friends. Your kindness and recommendation mean more than we can say.
Staff were so good with mom patience and understands her needs. She was loved by all the staff. We as a family were welcomed into the home. Always advised of any medical issues that she had, updated on all things, and change of medication needed. Excellent care given.
Staff were so good with mom patience and understands her needs. She was loved by all the staff. We as a family were welcomed into the home. Always advised of any medical issues that she had, updated on all things, and change of medication needed. Excellent care given.
Thank you so much for your kind and heartfelt words. It truly means the world to us to know that your mom felt loved and well cared for during her time with us.
Our team is dedicated to treating every resident with patience, dignity, and understanding, and we're so pleased that you felt informed...
Thank you so much for your kind and heartfelt words. It truly means the world to us to know that your mom felt loved and well cared for during her time with us.
Our team is dedicated to treating every resident with patience, dignity, and understanding, and we're so pleased that you felt informed and supported every step of the way. Keeping families updated and involved is incredibly important to us, and we're glad you felt welcomed as part of our home.
It was an absolute privilege to care for your mom and to support your family. Thank you for trusting us with her care.
I am very happy with the care my dad is receiving. I live away, and my brother is currently in hospital. I am reassured that my dad is being well looked after. Manager Cristina and the customer relations manager have been very supportive during this period. I am also having weekly updates from the...
I am very happy with the care my dad is receiving. I live away, and my brother is currently in hospital. I am reassured that my dad is being well looked after. Manager Cristina and the customer relations manager have been very supportive during this period. I am also having weekly updates from the nurse on my Dad's diabetes. I feel very reassured!
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are happy with the care your dad is receiving.
We understand how reassuring it is to know that a loved one is being well looked after, especially when family circumstances make it difficult to be...
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are happy with the care your dad is receiving.
We understand how reassuring it is to know that a loved one is being well looked after, especially when family circumstances make it difficult to be nearby. Your kind words about Cristina, our Customer Relations Manager, and the nursing team will be shared with them - they will be greatly appreciated.
We are pleased that the regular updates regarding your dad's diabetes have been helpful and that our communication has provided you with reassurance during this time. Supporting both our residents and their families is very important to us.
Thank you again for your trust and for your lovely review.
Mom's care and attention is second to none. The staff and facilities are excellent and can't be praised enough. The food thats served always look delicious and wholesome. Theres always a great choice of different menus. Well done to all.
Mom's care and attention is second to none. The staff and facilities are excellent and can't be praised enough. The food thats served always look delicious and wholesome. Theres always a great choice of different menus. Well done to all.
Thank you so much for your kind words. We're delighted to hear that your mum is receiving such great care and attention. Our team works very hard to create a supportive, welcoming environment, and it means a lot to know that the staff, facilities, and food are making a positive difference. We'll be sure to share your feedback with the whole team-thank you again.
During my 2 week stay. I have been made very welcome and been quite comfortable. Staff always willing to help and are very friendly, and efficient. There is plenty of space so one doesn't feel overcrowded.
During my 2 week stay. I have been made very welcome and been quite comfortable. Staff always willing to help and are very friendly, and efficient. There is plenty of space so one doesn't feel overcrowded.
Thank you so much for taking the time to share your experience. We're really pleased to hear that you felt welcome and comfortable during your two-week stay. Our team will be delighted to know their friendliness and willingness to help made a positive difference. We're also glad you enjoyed the...
Thank you so much for taking the time to share your experience. We're really pleased to hear that you felt welcome and comfortable during your two-week stay. Our team will be delighted to know their friendliness and willingness to help made a positive difference. We're also glad you enjoyed the space and atmosphere. We truly appreciate your kind words and hope to welcome you back again in the future.
I have peace of mind knowing my Mom is recovering the best care that she needs.
I have peace of mind knowing my Mom is recovering the best care that she needs.
Thank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing professional, compassionate care in a clean and comfortable environment, and it means a great deal to know that your mom feels well cared for...
Thank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing professional, compassionate care in a clean and comfortable environment, and it means a great deal to know that your mom feels well cared for and at ease. Giving families peace of mind is very important to us, and we're honored to be part of your mom's recovery journey.
Very good been happy.
Very good been happy.
We're pleased to hear you are very happy with your stay at Willow Rose and you found it good. We will share this feedback with the team.
Mom has been here for few weeks now. She came with high anxiety and unable to walk without assistance. She does seem somewhat calmer much of the time now her meds are taking some affect on her mental health. The staff are very friendly and helpful and supportive of mom. The home itself is...
Mom has been here for few weeks now. She came with high anxiety and unable to walk without assistance. She does seem somewhat calmer much of the time now her meds are taking some affect on her mental health. The staff are very friendly and helpful and supportive of mom. The home itself is spotlessly clean, modern and rather homely for a Nursing Home.
Thank you for sharing your experience. We're very glad to hear that your mum is feeling calmer and that her medication is helping. It's wonderful to know that our staff have been friendly and supportive, and that you find the home clean, modern, welcoming and homely. Your feedback means a lot to us...
Thank you for sharing your experience. We're very glad to hear that your mum is feeling calmer and that her medication is helping. It's wonderful to know that our staff have been friendly and supportive, and that you find the home clean, modern, welcoming and homely. Your feedback means a lot to us and we will continue to support your mum to the best of our ability. Thank you again for sharing your experience with us.
My Dad moved into Willow Rose in December 2025. Right from the start Willow Rose ensured that they could support Dad's needs carrying out a full assessment of him before he was offered a place (no other care home we enquired with did this).
Dad was given the most wonderful care by the staff at...
My Dad moved into Willow Rose in December 2025. Right from the start Willow Rose ensured that they could support Dad's needs carrying out a full assessment of him before he was offered a place (no other care home we enquired with did this).
Dad was given the most wonderful care by the staff at Willow Rose. Unfortunately due to illness he became very ill, Willow Rose supported us to keep dad within the setting where they provided exemplary end of life care. Dad was provided with care, respect and dignity throughout, until he passed. Additionally, the staff were so supportive to our family, ensuring that we could stay with Dad in his final days, feeding us, providing us with a place to rest when we needed to and just being a wonderful support.
During the time we spent at Willow Rose it was clear that they are a family, the care staff work extremely hard and treat the residents so kindly and with understanding and respect. I'd highly recommend it to anyone looking for care.
Thank you so much for taking the time to share such a thoughtful and moving review. We are deeply sorry for the loss of your Dad and feel honoured that Willow Rose was able to support him and your family during such an important and emotional time.
It means a great deal to hear that the...
Thank you so much for taking the time to share such a thoughtful and moving review. We are deeply sorry for the loss of your Dad and feel honoured that Willow Rose was able to support him and your family during such an important and emotional time.
It means a great deal to hear that the assessment process gave you confidence from the outset, and that our team was able to provide your Dad with care, dignity, and respect throughout his time with us, particularly during his final days. Supporting residents to remain in familiar surroundings and supporting families alongside them is something we care deeply about.
Your kind words about our staff and the sense of family within Willow Rose will be shared with the whole team - they work incredibly hard, and feedback like this truly matters to them.
Our doors are always open for you to join us for a cuppa.
Thank you again for your recommendation and for trusting us with your Dad's care. Our thoughts remain with you and your family.
The christmas party and fair was brillant. Friendly staff and a lovely singer with plenty of things to do. The new young lady that aranged the activaties is brillant with my nan and managed to incurage her into a knitting club. My nan now takes part in more activates and not staying in her room....
The christmas party and fair was brillant. Friendly staff and a lovely singer with plenty of things to do. The new young lady that aranged the activaties is brillant with my nan and managed to incurage her into a knitting club. My nan now takes part in more activates and not staying in her room. She is 100% happyer. And we, my nans family can see it. Thank you
Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear how much your nan and family enjoyed the Christmas party and fair, and that she's now feeling happier and more involved. It's especially wonderful to know that our activities team has helped encourage your nan...
Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear how much your nan and family enjoyed the Christmas party and fair, and that she's now feeling happier and more involved. It's especially wonderful to know that our activities team has helped encourage your nan to take part, and that she's become such a valued member of our knitting club. Our team will be so pleased to hear your feedback. Thank you for taking the time to share this - it truly means a great deal to us and to our whole team.
From initial enquiry to my dad leaving Willow Rose the care has been wonderful. All staff have been excellent not only caring for my dad but giving us attention as a family - especially my mom as she was not well when dad went into Willow Rose. Every member of staff we came into contact with were...
From initial enquiry to my dad leaving Willow Rose the care has been wonderful. All staff have been excellent not only caring for my dad but giving us attention as a family - especially my mom as she was not well when dad went into Willow Rose. Every member of staff we came into contact with were always friendly and caring. In the future if my dad or mom need a care home I know I will be confident in placing them in Willow Rose. Thank you all so very much.
We are delighted to hear that your father received such positive care during his time with us, and that you and your family felt supported throughout. Providing care not only to our residents but also to their families-especially during challenging times-is something we take great pride in, and...
We are delighted to hear that your father received such positive care during his time with us, and that you and your family felt supported throughout. Providing care not only to our residents but also to their families-especially during challenging times-is something we take great pride in, and your words affirm the dedication of our team.Your confidence in Willow Rose for the future is the highest compliment we could receive. We will be sure to share your message with all staff, who will be very encouraged to know the difference they made.
Father-in-law had really good care after a period of ill health. His recovery was greatly aided by his stay. He received good care from all members of staff. Open door policy was a great comfort to family members.
Father-in-law had really good care after a period of ill health. His recovery was greatly aided by his stay. He received good care from all members of staff. Open door policy was a great comfort to family members.
We are delighted to hear that your father-in-law received such good care during his stay and that his recovery was supported by our team. Your appreciation of the care provided by all members of staff and our open-door policy is especially meaningful to us, as supporting both residents and their...
We are delighted to hear that your father-in-law received such good care during his stay and that his recovery was supported by our team. Your appreciation of the care provided by all members of staff and our open-door policy is especially meaningful to us, as supporting both residents and their families is very important.
Your feedback will be shared with the team, who will be encouraged to know their efforts made a positive difference during a difficult time. We wish your father-in-law continued good health and recovery.
I particularly appreciate the time taken to...
I particularly appreciate the time taken to encourage Dad to join in with the social activities. He's made friends already and has lots to talk about when I visit. He's loved the children visiting to sing Christmas carols today. He's staying on the ground floor this time and he's enjoying that he can sit in the lounge and just pop back to his room whenever he likes.
It's wonderful to know that he's built friendships, enjoyed the meals,...
Thank you so much for taking the time to share such a lovely review. We're delighted to hear that your dad has enjoyed his third stay with us this year and that he feels comfortable, well cared for, and at home at Willow Rose.It's wonderful to know that he's built friendships, enjoyed the meals, and felt encouraged to take part in our social activities - especially the Christmas carol visit, which was a special day for everyone. We're also pleased that staying on the ground floor has given him the flexibility and comfort he enjoys.
Your confidence in leaving your dad in our care means a great deal to us. Thank you for your kind words and continued trust - we look forward to welcoming him back again.
Food is good and rooms and communal arears are always clean and tidy .
Keep up the excellent work
Food is good and rooms and communal arears are always clean and tidy .
Keep up the excellent work
Thank you so much for your kind words! We're thrilled to hear that your mom is settling in well and enjoying the activities. It's wonderful to know that our staff, food, and facilities are making a positive difference. Your encouragement means a lot, and we'll continue striving to provide the best care possible. We're grateful to know, support and care for mom.
All staff and management have been fantastic from initial enquiry with the receptionist to welcoming Mom and settling her in. The family have also been welcomed and nothing is too much trouble for the caring, friendly...
All staff and management have been fantastic from initial enquiry with the receptionist to welcoming Mom and settling her in. The family have also been welcomed and nothing is too much trouble for the caring, friendly staff. Thank you all for making a difficult move a little easier and for the professional care and attention you are giving Mom.
Thank you so much for taking the time to share your kind feedback. We are truly grateful for your lovely comments and are delighted to hear that both your Mom and your family have felt welcomed and supported at Willow Rose from your very first contact with us.
We understand how difficult a...
Thank you so much for taking the time to share your kind feedback. We are truly grateful for your lovely comments and are delighted to hear that both your Mom and your family have felt welcomed and supported at Willow Rose from your very first contact with us.
We understand how difficult a transition like this can be, and it means a great deal to our whole team to know that we have helped make the move a little easier for you. Your appreciation will be shared with our staff, who are deeply committed to providing compassionate person centred care.
It is a privilege to know and care for your Mom, and we look forward to continuing to support her and your family.
I wanted to take a moment to thank all the staff of the Heatherton Suite for the care and support that was provided to my mom during the last few days of her life.The staff treated her with dignity and respect which meant the world to us as a family. They took care of us as well during a very...
I wanted to take a moment to thank all the staff of the Heatherton Suite for the care and support that was provided to my mom during the last few days of her life.The staff treated her with dignity and respect which meant the world to us as a family. They took care of us as well during a very emotional time. No amount of money can repay the kindness and compassion that was shown to us as a family in the short time she was with you. Thank you does not seem enough but it is meant wholeheartedly.
Thank you so much for taking the time to share these kind words. It means a great deal to our entire team to know that we were able to provide comfort, dignity, and support to your mom and to your family during such a difficult and emotional time.
We consider it a privilege to care for those...
Thank you so much for taking the time to share these kind words. It means a great deal to our entire team to know that we were able to provide comfort, dignity, and support to your mom and to your family during such a difficult and emotional time.
We consider it a privilege to care for those entrusted to us, especially at the end of life, and your appreciation truly touches us. Please know that your mom and your family remain in our thoughts.
We are grateful for the trust you placed in us, and we send our heartfelt condolences to you and your loved ones.
Our mom, Greta, was only with Willow Rose for a short time, but in that time, we found the home very clean, staff friendly and very professional. Management and staff have gone out of their way to help my mom. Overall experience with the staff was excellent. We are so glad we picked Willow Rose for...
Our mom, Greta, was only with Willow Rose for a short time, but in that time, we found the home very clean, staff friendly and very professional. Management and staff have gone out of their way to help my mom. Overall experience with the staff was excellent. We are so glad we picked Willow Rose for our mom's end-of-life care.
Thank you so much for taking the time to share your experience. It means a great deal to our entire team to know that Mom felt comfortable and well cared for during her time with us. We're truly honored that you entrusted Willow Rose with her end-of-life care.
Your kind words about our staff...
Thank you so much for taking the time to share your experience. It means a great deal to our entire team to know that Mom felt comfortable and well cared for during her time with us. We're truly honored that you entrusted Willow Rose with her end-of-life care.
Your kind words about our staff and the support they provided are deeply appreciated and will be shared with the whole team. Please know that we are here for you and your family, and we wish you comfort and peace during this time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (98) & Events (2)
- 18 Mar 2026
Residents at Willow Rose have been hard at work creating something truly special — homemade strawberry jam, crafted with care, creativity, and a strong sense of community spirit. The initiative...
- 15 Mar 2026
On 23rd May, during Dementia Action Week, our Customer Relations Executive Lizzie will be taking a huge leap from 10,000 feet to raise money for Alzheimer’s Society. Lizzie is hoping...
- 15 Mar 2026
Our residents and team at Willow Rose enjoyed a fantastic visit to Morrisons, where they proudly stepped into the role of “new apprentices” — helping customers scan and pack their...
- 26 Oct 2026Organiser: Willow Rose Care Home
- 30 Oct 2026Organiser: Willow Rose Care Home
Awards / Recognitions (3)
- 30 Jan 2026Recipient: MACC Care Ltd
- 31 Jan 2024Recipient: MACC Care Ltd
- 30 Jun 2021Recipient: MACC Care Ltd
Accreditations
There are no accreditations posted yet for Willow Rose Care Home.
Meet the Team (10)

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.
I am very dedicated to my job role and will always strive for the best,...
Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.
I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.
I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that...
Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.
I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.
I look forward to meeting you all at Willow Rose.

Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and...
Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and colleagues to ensure everyone feels informed, supported and valued. From welcoming new residents and supporting enquiries to organising events and gathering feedback, I help create a positive experience for those who choose Willow Rose as their home. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.
What I enjoy most about working in care is building meaningful relationships and knowing that my role contributes to residents’ wellbeing and peace of mind. It is incredibly rewarding to be part of a team that makes a genuine difference every day at Willow Rose.

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear...
I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.
I also enjoy spending time with residents, families and loved ones.
I look forward to welcoming you soon.

I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels...
I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.
I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family.

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our...
Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hello, my name is Hollie, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable...
Hello, my name is Hollie, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.
At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.
Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Hi, I’m Cristian, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my...
Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.
You may occasionally see me at reception when you visit, or...
Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.
You may occasionally see me at reception when you visit, or even hear me answering the phone! With my previous office experience, I feel confident in the role and believe I’m a natural fit for it.
I really enjoy working alongside Jamie and T at reception. It brings back fond memories of my time working in a call centre. Being part of the reception team gives me a real sense of purpose, and I love meeting all the lovely people who come to visit us.
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