Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 46 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Nursing fees quoted will require Funded Nursing Care to be added.

Good to Know

Group/Owner

Person in Charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (46)

9.8

Willow Rose Care Home has a Review Score of 9.8 (9.843) out of 10, based on 20 reviews in the last 2 years.
Over all time Willow Rose Care Home has 46 reviews.

Overall Experience
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Reviewer Connection to Willow Rose Care Home
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Review from A B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you on behalf of Willow Rose and myself, it is a pleasure and an honour to have such lovely feedback, we will continue to ensure we uphold the Macc Care Values.
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Review from Tina H (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and
the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.
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Review from Rich W (Son of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.
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Review from Robin P (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have
sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions.
Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.
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Review from Vicky H (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely
attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments, we are happy that you enjoyed the meal and also we will continue to ensure this continues.
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Review from G L (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and
enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments we are happy to know that you are happy.
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Review from Simon B (Brother-in-law of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your kind words and lovely review I will ensure my team is aware of this compliment to our service at Willow Rose Care Home.
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Review from Philip B (Nephew of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this
establishment when it became obvious that she could no longer look after herself.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your positive review we will continue to provide the best care we can and continue with being supportive and maintaining good communication relationships with families trying at all…read more
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Review from Barbara R (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are
encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home
Thank you for taking the time to leave a review and for such positive feedback. We are delighted to hear that the care your husband received is excellent and you are pleased with his progress.
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Review from Mary W (Sister of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments we appreciate your kind words
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Review from Robert B (Son of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home
Thank you for taking the time to leave a review. We are so happy to receive your 5* rating and your wonderful comments.
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Review from Mary H (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take
time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your review. We will continue to work hard to ensure we continue to provide the care and support for your mum and also to the family.
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Review from Linda P (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
We endeavour to make every one feel welcome. Thank you for your review
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Review from Leslie S (Daughter-in-law of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
It was a pleasure caring for your Mother-in-law. Many thanks for your kind review.
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Review from S W (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter,
etc. My highest recommendation is that if I need care, this is where I'd like to go.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you. We have and continue to work hard to ensure our residents have a fulfilled lifestyle.
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Review from Sue K (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend
this care home.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for your kind words and I am so pleased your experience was so positive.
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Review from Lesley S (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose is an amazing care home. My mum and the family are so lucky she is a resident there. Not only is it a wonderful environment but the care given is second to none and the support given to Mum is excellent. She is treated with an understanding of her dignity and needs. She is cared for with
patience and gentleness. As a family we really appreciate the communication from the home about Mum, this has been so vital during the Covid pandemic. Mum has dementia and sight loss and during this time Willow Rose Care Home have made sure Mum is kept close to the family with her listening to our voices over the phone and voice messages we leave which are played back to her and explained. Mum's room is a beautiful haven. Care of detail runs through the whole ethos of Willow Rose. We cannot recommend it highly enough.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for your comments. We pride ourselves on the detailed care we give to all our residents.
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Review from Derek R (Respite Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers. Excellent meals. Lovely rooms. Cannot find any faults. Enjoyed my stay.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for your review. I am glad you enjoyed your time at Willow Rose and with your review, I hope other families will consider Willow Rose as a placement for anyone in need of short term or long…read more
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Review from Desmond B (Son of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been a tough year with Covid-19 but without a shadow of a doubt my mum, in my eyes, would not be with us if it wasn't for this home. She actually looks younger. The only thing is no visiting but I understand it has to be done.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you so much for your review. This is a big help to families who are faced with the tough decision of finding 24-hour care placement and not being able to view the facilities themselves.
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Review from Julie B (Friend of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing caring staff work here. Blown away with the kindness of all staff. Immaculately clean. I cannot fault in any way. Massive thanks to all who work there. The facilities are amazing, the staff are so very kind.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you so much for your review. This is such a big help for families having to consider a care placement for the first time and reviews I hope will help the process.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Willow Rose Care Home is calculated as follows: ( (206 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Cristina

Cristina Buie

Job Title: Home Manager Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose

Clare

Clare Brooks

Job Title: Home Administrator Joined: 2019

I have been here since our wonderful home opened back in 2019 and i enjoy meeting with residents and families to support them with any financial quires that they may have before their loved one moves into our home.


i look forward to meeting with you soon

Tahreem

Tahreem Naz

Job Title: Receptionist Joined: 2024

I am the Receptionist here at Willow Rose, i enjoy meeting with residents, relatives and visitors and ensuring they feel welcomed on their visits with us here at Willow Rose.


I love showing everyone around our beautiful home, its really nice to work with such an incredible little family.

Leanne

Leanne Hammond-Graham

Job Title: Maintenance Operative Joined: 2024

Hi my names Leanne and i'm the maintenance operative here at Willow Rose.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service - more info.