Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 50 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Nursing fees quoted will require Funded Nursing Care to be added.

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (50)

9.8

Willow Rose Care Home has a Review Score of 9.8 (9.844) out of 10, based on 23 reviews in the last 2 years.
Over all time Willow Rose Care Home has 50 reviews.

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Review from John M (Son of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My
Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.
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Review from B P (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for
him.
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Review from John B (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including
the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your kind words and we are happy that we were able to provide such good care to your dad. Thank you once again.
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Review from Marie A (Wife of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just spent 2 weeks of respite care at Willow Rose. He was quite happy there. The home is exceptional in cleanliness, decor etc. It was always warm and the atmosphere was friendly.
The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff
there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.
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Review from A B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you on behalf of Willow Rose and myself, it is a pleasure and an honour to have such lovely feedback, we will continue to ensure we uphold the Macc Care Values.
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Review from Tina H (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and
the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.
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Review from Rich W (Son of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.
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Review from Robin P (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have
sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions.
Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.
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Review from Vicky H (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely
attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments, we are happy that you enjoyed the meal and also we will continue to ensure this continues.
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Review from G L (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and
enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments we are happy to know that you are happy.
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Review from Simon B (Brother-in-law of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your kind words and lovely review I will ensure my team is aware of this compliment to our service at Willow Rose Care Home.
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Review from Philip B (Nephew of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this
establishment when it became obvious that she could no longer look after herself.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your positive review we will continue to provide the best care we can and continue with being supportive and maintaining good communication relationships with families trying at all…read more
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Review from Barbara R (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are
encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home
Thank you for taking the time to leave a review and for such positive feedback. We are delighted to hear that the care your husband received is excellent and you are pleased with his progress.
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Review from Mary W (Sister of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your lovely comments we appreciate your kind words
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Review from Robert B (Son of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home
Thank you for taking the time to leave a review. We are so happy to receive your 5* rating and your wonderful comments.
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Review from Mary H (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take
time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home
Thank you for your review. We will continue to work hard to ensure we continue to provide the care and support for your mum and also to the family.
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Review from Linda P (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
We endeavour to make every one feel welcome. Thank you for your review
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Review from Leslie S (Daughter-in-law of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
It was a pleasure caring for your Mother-in-law. Many thanks for your kind review.
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Review from S W (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter,
etc. My highest recommendation is that if I need care, this is where I'd like to go.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you. We have and continue to work hard to ensure our residents have a fulfilled lifestyle.
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Review from Sue K (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend
this care home.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for your kind words and I am so pleased your experience was so positive.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Willow Rose Care Home is calculated as follows: ( (234 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 269 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (8)

Cristina

Cristina Buie

Job Title: Home Manager Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose

Elizabeth

Elizabeth Bradley

Job Title: Customer Relations Executive Joined: 2025

Hello, my name is Elizabeth, though most people know me as Lizzie, and I’m the Customer Relations Executive here at Willow Rose. Part of my role is supporting and guiding residents, families, loved ones, and professionals who are looking for care and support. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.


I’m passionate about helping people feel confident and reassured from their very first contact with us. I’m also naturally adventurous, always seeking new challenges and meaningful ways to make a difference. In May 2026, I’ll be taking part in a charity skydive to raise money for the Alzheimer’s Society—an organisation very close to my heart, dedicated to supporting people on their memory-lane journey.


Building positive relationships and guiding people through their care journey is something I truly value, and I’m proud to bring that commitment to my role at Willow Rose. I love meeting new people and making sure everyone feels welcome, supported, and understood.

Clare

Clare Brooks

Job Title: Home Administrator Joined: 2019

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.


I also enjoy spending time with residents, families and loved ones.


I look forward to welcoming you soon.

Tahreem

Tahreem Naz

Job Title: Receptionist Joined: 2024

I’m Tahreen, but most people know me as T. I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.


I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family. And if you’re visiting, I’ll make sure you get one of my famous cups of tea or coffee!

Hollie

Hollie Bonser

Job Title: Activities Coordinator Joined: 2024

Hello, my name is Hollie, and I’m the Activities Coordinator at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.


At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.


Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Amarli

Amarli Teka-Wallace

Job Title: Maintenance Operations

Hi, I’m Armani, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.


I really enjoy my role and love it when residents join in on projects like painting, DIY, and gardening. I also love hearing their advice and stories—there’s always so much wisdom to learn from them. On top of that, I’m known for making the best cups of tea and enjoying a friendly chat with everyone!

Leanne

Leanne Hammond-Graham

Job Title: Head Of Hospitality Joined: 2023

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Nikki

Nikki Martin

Job Title: Care Coordinator

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

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