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Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall, West Midlands WV12 4ET
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Willow Rose Care Home, Willenhall
Willow Rose Care Home, Willenhall
Willow Rose Care Home, Willenhall

Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a...  

Care Provided by Willow Rose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,425 - £1,625£1,425 - £1,525
Residential Dementia Care£1,425 - £1,625£1,425 - £1,525
Nursing Care£1,594 - £1,794£1,594 - £1,694
Nursing Dementia Care£1,594 - £1,794£1,594 - £1,694

Nursing fees quoted will require Funded Nursing Care to be added.

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (81)

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9.8

Willow Rose Care Home has a Review Score of 9.8 (9.831) out of 10, based on 51 reviews in the last 2 years. Over all time Willow Rose Care Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from G L (Wife of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments we are happy to know that you are happy.

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Review from Simon B (Brother-in-law of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your kind words and lovely review I will ensure my team is aware of this compliment to our service at Willow Rose Care Home.

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Review from Philip B (Nephew of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this establishment when it became obvious that she could no longer look after herself.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your positive review we will continue to provide the best care we can and continue with being supportive and maintaining good communication relationships with families trying at all times to uphold the standards of the Macc Care Group.

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Review from Barbara R (Wife of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.

Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home

Thank you for taking the time to leave a review and for such positive feedback. We are delighted to hear that the care your husband received is excellent and you are pleased with his progress.

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Review from Mary W (Sister of Resident) published on 23 January 2023 Submitted via Postal Card
Overall Experience

I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments we appreciate your kind words

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Review from Robert B (Son of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.

Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care Home

Thank you for taking the time to leave a review. We are so happy to receive your 5* rating and your wonderful comments.

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Review from Mary H (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card
Overall Experience

I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your review. We will continue to work hard to ensure we continue to provide the care and support for your mum and also to the family.

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Review from Linda P (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card
Overall Experience

I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

We endeavour to make every one feel welcome. Thank you for your review

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Review from Leslie S (Daughter-in-law of Resident) published on 22 September 2021 Submitted via Postal Card
Overall Experience

My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

It was a pleasure caring for your Mother-in-law. Many thanks for your kind review.

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Review from S W (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter, etc. My highest recommendation is that if I need care, this is where I'd like to go.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you. We have and continue to work hard to ensure our residents have a fulfilled lifestyle.

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Review from Sue K (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend this care home.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your kind words and I am so pleased your experience was so positive.

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Review from Lesley S (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

Willow Rose is an amazing care home. My mum and the family are so lucky she is a resident there. Not only is it a wonderful environment but the care given is second to none and the support given to Mum is excellent. She is treated with an understanding of her dignity and needs. She is cared for with patience and gentleness. As a family we really appreciate the communication from the home about Mum, this has been so vital during the Covid pandemic. Mum has dementia and sight loss and during this time Willow Rose Care Home have made sure Mum is kept close to the family with her listening to our voices over the phone and voice messages we leave which are played back to her and explained. Mum's room is a beautiful haven. Care of detail runs through the whole ethos of Willow Rose. We cannot recommend it highly enough.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your comments. We pride ourselves on the detailed care we give to all our residents.

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Review from Derek R (Respite Resident) published on 24 March 2021 Submitted via Postal Card
Overall Experience

Lovely carers. Excellent meals. Lovely rooms. Cannot find any faults. Enjoyed my stay.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your review. I am glad you enjoyed your time at Willow Rose and with your review, I hope other families will consider Willow Rose as a placement for anyone in need of short term or long term care.

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Review from Desmond B (Son of Resident) published on 23 November 2020 Submitted via Postal Card
Overall Experience

It's been a tough year with Covid-19 but without a shadow of a doubt my mum, in my eyes, would not be with us if it wasn't for this home. She actually looks younger. The only thing is no visiting but I understand it has to be done.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you so much for your review. This is a big help to families who are faced with the tough decision of finding 24-hour care placement and not being able to view the facilities themselves.

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Review from Julie B (Friend of Resident) published on 23 November 2020 Submitted via Website
Overall Experience

The most amazing caring staff work here. Blown away with the kindness of all staff. Immaculately clean. I cannot fault in any way. Massive thanks to all who work there. The facilities are amazing, the staff are so very kind.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you so much for your review. This is such a big help for families having to consider a care placement for the first time and reviews I hope will help the process.

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Review from Margaretta M (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card
Overall Experience
My father, although only admitted for a few weeks, received a high level of care from all staff involved. His individual needs were assessed and plans were carried out and reassessed throughout his stay.

Staff were sensitive towards me when I asked to visit during the current Covid-19 situation. I was treated with the utmost dignity throughout my visits. I found the environment calm, well organised and highly professional.

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Review from V L (Daughter of Resident) published on 4 August 2020 Submitted via Postal Card
Overall Experience

Willow Rose Care Home in Willenhall is a professional, caring establishment. My father has been resident there since December 2019. All the staff are kind, considerate and exceptionally attentive to his particular needs. I would not hesitate to recommend this care provider to my colleagues/friends. Well done the Willow Rose team at Willenhall, keep doing what you do! Thank you for your support.

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Review from Patricia H (Sister of Resident) published on 19 March 2020 Submitted via Postal Card
Overall Experience

The home is lovely just from the outside. Inside is beautiful. Everything is there for the residents' needs and more. I am happy my sister has got somewhere like this to be cared for. No need for any change overall.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for your review. I am so pleased you are happy. I appreciate the anxiety of a loved one going in to care can cause. My door is always open if you ever need anything.

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Review from M F (Sister of Resident) published on 19 March 2020 Submitted via Postal Card
Overall Experience

I came to visit my sister, first time, I visited her room, beautiful, also very clean and modern. When I came into the care home I couldn't get over it all. Reception was very helpful. Never seen a care home as beautiful as this.

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for sharing your experience of Willow Rose. The staff are always willing to help in any way they can, irrespective of their job role and my door is always open if you ever need me.

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Review from D F (Granddaughter of Resident) published on 9 March 2020 Submitted via Postal Card
Overall Experience

My nan moved into Willow Rose six weeks ago from another care home. The home is of a high standard as its brand new, but the care offered meets the same high standard - 5-star, first-class care. Honestly, the best move I've ever made for my nan; who is 102 with dementia. Nurses and carers alike are absolutely fantastic. Massive thanks to them all already - manager, loved her to bits!

Reply from Debbie Pugh, Manager at Willow Rose Care Home

Thank you for this review. At Willow Rose we strive to ensure everyone is well cared for and happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (98) & Events (2)

News
  • 18 Mar 2026

    Residents at Willow Rose have been hard at work creating something truly special — homemade strawberry jam, crafted with care, creativity, and a strong sense of community spirit. The initiative...

  • 15 Mar 2026

    On 23rd May, during Dementia Action Week, our Customer Relations Executive Lizzie will be taking a huge leap from 10,000 feet to raise money for Alzheimer’s Society. Lizzie is hoping...

  • 15 Mar 2026

    Our residents and team at Willow Rose enjoyed a fantastic visit to Morrisons, where they proudly stepped into the role of “new apprentices” — helping customers scan and pack their...

Upcoming Events

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: MACC Care Ltd
  • 31 Jan 2024Recipient: MACC Care Ltd
  • 30 Jun 2021Recipient: MACC Care Ltd

Accreditations

There are no accreditations posted yet for Willow Rose Care Home.

Meet the Team (10)

Cristina Buie
Cristina BuieJob Title:Home ManagerJoined: 2024

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.

I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.

I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Beth Martin
Beth MartinJob Title:Deputy ManagerJoined: 2025

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.

I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.

I look forward to meeting you all at Willow Rose.

Natalie Tsaparis
Natalie TsaparisJob Title:Customer Relations ExecutiveJoined: 2026

Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and colleagues to ensure everyone feels informed, supported and valued. From welcoming new residents and supporting enquiries to organising events and gathering feedback, I help create a positive experience for those who choose Willow Rose as their home. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.

What I enjoy most about working in care is building meaningful relationships and knowing that my role contributes to residents’ wellbeing and peace of mind. It is incredibly rewarding to be part of a team that makes a genuine difference every day at Willow Rose.

Clare Brooks
Clare BrooksJob Title:Home AdministratorJoined: 2019

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.

I also enjoy spending time with residents, families and loved ones.

I look forward to welcoming you soon.

Jamie Morris
Jamie MorrisJob Title:ReceptionistJoined: 2021

I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.

I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family.

Nikki Martin
Nikki MartinJob Title:Care Coordinator

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hollie Squire
Hollie SquireJob Title:Activities AssistantJoined: 2025

Hello, my name is Hollie, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.

At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.

Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Cristian Diaconescu
Cristian DiaconescuJob Title:Maintenance OperationsJoined: 2026

Hi, I’m Cristian, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.

Leanne Hammond-Graham
Leanne Hammond-GrahamJob Title:Head Of HospitalityJoined: 2023

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Janet Webb
Janet WebbJob Title:Part Time ReceptionistJoined: 2026

Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.

You may occasionally see me at reception when you visit, or even hear me answering the phone! With my previous office experience, I feel confident in the role and believe I’m a natural fit for it.

I really enjoy working alongside Jamie and T at reception. It brings back fond memories of my time working in a call centre. Being part of the reception team gives me a real sense of purpose, and I love meeting all the lovely people who come to visit us.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service -more info.