Willow Rose Care Home

I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!

My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.

Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.

Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.

I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.

Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.

We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.

My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this establishment when it became obvious that she could no longer look after herself.

My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.

I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!

Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.

I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.

I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.

My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.

Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter, etc. My highest recommendation is that if I need care, this is where I'd like to go.

Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend this care home.

Willow Rose is an amazing care home. My mum and the family are so lucky she is a resident there. Not only is it a wonderful environment but the care given is second to none and the support given to Mum is excellent. She is treated with an understanding of her dignity and needs. She is cared for with patience and gentleness. As a family we really appreciate the communication from the home about Mum, this has been so vital during the Covid pandemic. Mum has dementia and sight loss and during this time Willow Rose Care Home have made sure Mum is kept close to the family with her listening to our voices over the phone and voice messages we leave which are played back to her and explained. Mum's room is a beautiful haven. Care of detail runs through the whole ethos of Willow Rose. We cannot recommend it highly enough.

Lovely carers. Excellent meals. Lovely rooms. Cannot find any faults. Enjoyed my stay.

It's been a tough year with Covid-19 but without a shadow of a doubt my mum, in my eyes, would not be with us if it wasn't for this home. She actually looks younger. The only thing is no visiting but I understand it has to be done.

The most amazing caring staff work here. Blown away with the kindness of all staff. Immaculately clean. I cannot fault in any way. Massive thanks to all who work there. The facilities are amazing, the staff are so very kind.