Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 46 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Nursing fees quoted will require Funded Nursing Care to be added.

Good to Know

Group/Owner

Person in Charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (46)

9.8

Willow Rose Care Home has a Review Score of 9.8 (9.843) out of 10, based on 20 reviews in the last 2 years.
Over all time Willow Rose Care Home has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Willow Rose Care Home
  • 19
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Total of 46, showing 41-46
Review from Margaretta M (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, although only admitted for a few weeks, received a high level of care from all staff involved. His individual needs were assessed and plans were carried out and reassessed throughout his stay.
Staff were sensitive towards me when I asked to visit during the current Covid-19 situation. I
was treated with the utmost dignity throughout my visits. I found the environment calm, well organised and highly professional.
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Review from V L (Daughter of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose Care Home in Willenhall is a professional, caring establishment. My father has been resident there since December 2019. All the staff are kind, considerate and exceptionally attentive to his particular needs. I would not hesitate to recommend this care provider to my colleagues/friends.
Well done the Willow Rose team at Willenhall, keep doing what you do! Thank you for your support.
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Review from Patricia H (Sister of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely just from the outside. Inside is beautiful. Everything is there for the residents' needs and more. I am happy my sister has got somewhere like this to be cared for. No need for any change overall.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for your review. I am so pleased you are happy. I appreciate the anxiety of a loved one going in to care can cause. My door is always open if you ever need anything.
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Review from M F (Sister of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my sister, first time, I visited her room, beautiful, also very clean and modern. When I came into the care home I couldn't get over it all. Reception was very helpful. Never seen a care home as beautiful as this.
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for sharing your experience of Willow Rose. The staff are always willing to help in any way they can, irrespective of their job role and my door is always open if you ever need me.
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Review from D F (Granddaughter of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved into Willow Rose six weeks ago from another care home. The home is of a high standard as its brand new, but the care offered meets the same high standard - 5-star, first-class care. Honestly, the best move I've ever made for my nan; who is 102 with dementia. Nurses and carers alike are
absolutely fantastic. Massive thanks to them all already - manager, loved her to bits!
Reply from Debbie Pugh, Manager at Willow Rose Care Home
Thank you for this review. At Willow Rose we strive to ensure everyone is well cared for and happy.
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Review from Colin M (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my mom being at Willow Rose Care Home I am extremely pleased and happy with staff and facilities. Best choice by far, would recommend to anyone I know. Mom's needs are met. It is one big family. Thank you.
Reply from Navjot Hanspal, Executive asistant at Willow Rose Care Home
Thank you for your kind words, we always thrive to provide the best care for our residents.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Willow Rose Care Home is calculated as follows: ( (206 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Cristina

Cristina Buie

Job Title: Home Manager Joined: 2024

Hi, my name is Cristina and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with yourself or your loved one and show them around our wonderful home here at Willow Rose

Clare

Clare Brooks

Job Title: Home Administrator Joined: 2019

I have been here since our wonderful home opened back in 2019 and i enjoy meeting with residents and families to support them with any financial quires that they may have before their loved one moves into our home.


i look forward to meeting with you soon

Tahreem

Tahreem Naz

Job Title: Receptionist Joined: 2024

I am the Receptionist here at Willow Rose, i enjoy meeting with residents, relatives and visitors and ensuring they feel welcomed on their visits with us here at Willow Rose.


I love showing everyone around our beautiful home, its really nice to work with such an incredible little family.

Leanne

Leanne Hammond-Graham

Job Title: Maintenance Operative Joined: 2024

Hi my names Leanne and i'm the maintenance operative here at Willow Rose.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service - more info.