Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall WV12 4ET
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9.8 63 Reviews
  • Willow Rose Care Home, Willenhall
Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a flat-screen television, a call point, Wi-Fi, storage a desk and an en-suite wet room. Immaculately decorated kitchenettes, dining and lounge areas are spread across the four floors, all accessible with by a lift.

There is a dedicated activities room and a hair salon with a weekly hairdresser offering all hair services. Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Willow Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 73 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Nursing fees quoted will require Funded Nursing Care to be added.

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (63)

9.8

Willow Rose Care Home has a Review Score of 9.8 (9.816) out of 10, based on 35 reviews in the last 2 years.
Over all time Willow Rose Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Rose Care Home
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Total of 63, showing 41-60
Review from Robin P (Son of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have
sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions.
Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.
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Review from Vicky H (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely
attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your lovely comments, we are happy that you enjoyed the meal and also we will continue to ensure this continues.
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Review from G L (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose became a huge part of my family's life after my husband became a resident in 2019. All staff and facilities are excellent in a warm, safe, caring and compassionate environment to cater for all residential needs. An assortment of visitors performing personnel, and animals to stimulate and
enthral the residents, well-done activity team. I cannot praise Willow Rose's staff enough - always there to help with problems, little they may seem to be. An award of a golden star to all concerned.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your lovely comments we are happy to know that you are happy.
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Review from Simon B (Brother-in-law of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the level of care and compassion that our relative has received. The staff are attentive and always friendly which has helped so much during his stay and will undoubtedly benefit him through his recovery.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your kind words and lovely review I will ensure my team is aware of this compliment to our service at Willow Rose Care Home.
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Review from Philip B (Nephew of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident here for just over two years and has dementia, so she is not easy to look after. However, as far as I can tell, she is happy here and well looked after. Staff are very friendly, communicative and supportive. I am quite pleased and happy that I decided to move her to this
establishment when it became obvious that she could no longer look after herself.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your positive review we will continue to provide the best care we can and continue with being supportive and maintaining good communication relationships with families trying at all times to uphold the standards of the Macc Care Group.
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Review from Barbara R (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for six months, and I am very pleased with his care. When he first arrived, he was bedbound, but now, he can walk a little and sits out of bed. The care he receives from all the carers is excellent. There are a number of activities each month, which the residents are
encouraged to take part in if they want to. If you have any problems, they are quickly sorted out by the management.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care HomeThank you for taking the time to leave a review and for such positive feedback. We are delighted to hear that the care your husband received is excellent and you are pleased with his progress.
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Review from Mary W (Sister of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience at Willow Rose Care Home to be very consistent/good. I love all the staff at all levels. There have been occasions when sooner would have been better but the staff are generally busy taking care of other residents. Keep flying the flag, you are doing a great job!
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your lovely comments we appreciate your kind words
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Review from Robert B (Son of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after our mom. Your kindness and care shown to Mom gave my sister and me great comfort and peace of mind. Thank you.
Reply from Lorraine Shannon, Customer Relationship Manager at Willow Rose Care HomeThank you for taking the time to leave a review. We are so happy to receive your 5* rating and your wonderful comments.
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Review from Mary H (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and admiration for all the professionals at Willow Rose Care Home. The carers have been and continue to give 100% of their time to my 90-year-old mum. They treat her with such dignity and care, I know she is being so well looked after. They assist her with food/drinks and take
time out of their very busy day to talk to her. Since moving to Willow Rose Care Home from another location, my mum has become more lucid and enjoys the company of others. No longer do I leave my mum with me in tears about the non-care she was receiving in a formed nursing home. I can't praise the staff enough at Willow Rose Care Home.
Reply from Shelley Ann Trotman, Manager at Willow Rose Care HomeThank you for your review. We will continue to work hard to ensure we continue to provide the care and support for your mum and also to the family.
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Review from Linda P (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in several care homes as an in-house trainer, I find Willow Rose one of the best. Care and kindness to service user really good. Staff pleasant, easy to book a visit. Really well run home.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeWe endeavour to make every one feel welcome. Thank you for your review
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Review from Leslie S (Daughter-in-law of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was in for a year and she was treated like one of the family. Her end of life care was extraordinarily kind. She was well looked after and the staff were so helpful to the family too.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeIt was a pleasure caring for your Mother-in-law. Many thanks for your kind review.
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Review from S W (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and caring staff. Followed covid rules diligently from the beginning and still do. Bedrooms and facilities are excellent. The activities organised for the residents are varied and fun. My mother loves the musical afternoons. Provide celebrations for Birthdays, Valentine's Day, Easter,
etc. My highest recommendation is that if I need care, this is where I'd like to go.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you. We have and continue to work hard to ensure our residents have a fulfilled lifestyle.
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Review from Sue K (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and friendly, smiling happy staff with a warm welcome. One of the most traumatic moments of my life for myself and Dad to leave my Mom. The staff were very caring and kind from the manager to the reception staff, nurse and carers. We thank you all for what you do. I would not hesitate to recommend
this care home.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you for your kind words and I am so pleased your experience was so positive.
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Review from Lesley S (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose is an amazing care home. My mum and the family are so lucky she is a resident there. Not only is it a wonderful environment but the care given is second to none and the support given to Mum is excellent. She is treated with an understanding of her dignity and needs. She is cared for with
patience and gentleness. As a family we really appreciate the communication from the home about Mum, this has been so vital during the Covid pandemic. Mum has dementia and sight loss and during this time Willow Rose Care Home have made sure Mum is kept close to the family with her listening to our voices over the phone and voice messages we leave which are played back to her and explained. Mum's room is a beautiful haven. Care of detail runs through the whole ethos of Willow Rose. We cannot recommend it highly enough.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you for your comments. We pride ourselves on the detailed care we give to all our residents.
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Review from Derek R (Respite Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers. Excellent meals. Lovely rooms. Cannot find any faults. Enjoyed my stay.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you for your review. I am glad you enjoyed your time at Willow Rose and with your review, I hope other families will consider Willow Rose as a placement for anyone in need of short term or long term care.
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Review from Desmond B (Son of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been a tough year with Covid-19 but without a shadow of a doubt my mum, in my eyes, would not be with us if it wasn't for this home. She actually looks younger. The only thing is no visiting but I understand it has to be done.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you so much for your review. This is a big help to families who are faced with the tough decision of finding 24-hour care placement and not being able to view the facilities themselves.
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Review from Julie B (Friend of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing caring staff work here. Blown away with the kindness of all staff. Immaculately clean. I cannot fault in any way. Massive thanks to all who work there. The facilities are amazing, the staff are so very kind.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you so much for your review. This is such a big help for families having to consider a care placement for the first time and reviews I hope will help the process.
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Review from Margaretta M (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, although only admitted for a few weeks, received a high level of care from all staff involved. His individual needs were assessed and plans were carried out and reassessed throughout his stay.
Staff were sensitive towards me when I asked to visit during the current Covid-19 situation. I
was treated with the utmost dignity throughout my visits. I found the environment calm, well organised and highly professional.
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Review from V L (Daughter of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Rose Care Home in Willenhall is a professional, caring establishment. My father has been resident there since December 2019. All the staff are kind, considerate and exceptionally attentive to his particular needs. I would not hesitate to recommend this care provider to my colleagues/friends.
Well done the Willow Rose team at Willenhall, keep doing what you do! Thank you for your support.
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Review from Patricia H (Sister of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely just from the outside. Inside is beautiful. Everything is there for the residents' needs and more. I am happy my sister has got somewhere like this to be cared for. No need for any change overall.
Reply from Debbie Pugh, Manager at Willow Rose Care HomeThank you for your review. I am so pleased you are happy. I appreciate the anxiety of a loved one going in to care can cause. My door is always open if you ever need anything.
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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Willow Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Willow Rose Care Home is calculated as follows: ( (347 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 413 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Rose Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (9)

Cristina

Cristina Buie

Job Title: Home Manager Joined: 2024

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.


I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.


I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Beth

Beth Martin

Job Title: Deputy Manager

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.


I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.


I look forward to meeting you all at Willow Rose.

Elizabeth

Elizabeth Bradley

Job Title: Customer Relations Executive Joined: 2025

Hello, my name is Elizabeth, though most people know me as Lizzie, and I’m the Customer Relations Executive here at Willow Rose. Part of my role is supporting and guiding residents, families, loved ones, and professionals who are looking for care and support. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.


I’m passionate about helping people feel confident and reassured from their very first contact with us. I’m also naturally adventurous, always seeking new challenges and meaningful ways to make a difference. In May 2026, I’ll be taking part in a charity skydive to raise money for the Alzheimer’s Society—an organisation very close to my heart, dedicated to supporting people on their memory-lane journey.


Building positive relationships and guiding people through their care journey is something I truly value, and I’m proud to bring that commitment to my role at Willow Rose. I love meeting new people and making sure everyone feels welcome, supported, and understood.

Clare

Clare Brooks

Job Title: Home Administrator Joined: 2019

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.


I also enjoy spending time with residents, families and loved ones.


I look forward to welcoming you soon.

Tahreem

Tahreem Naz

Job Title: Receptionist Joined: 2024

I’m Tahreen, but most people know me as T. I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.


I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family. And if you’re visiting, I’ll make sure you get one of my famous cups of tea or coffee!

Nikki

Nikki Martin

Job Title: Care Coordinator

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hollie

Hollie Bonser

Job Title: Activities Coordinator Joined: 2024

Hello, my name is Hollie, and I’m the Activities Coordinator at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.


At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.


Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Amarli

Amarli Teka-Wallace

Job Title: Maintenance Operations

Hi, I’m Armani, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.


I really enjoy my role and love it when residents join in on projects like painting, DIY, and gardening. I also love hearing their advice and stories—there’s always so much wisdom to learn from them. On top of that, I’m known for making the best cups of tea and enjoying a friendly chat with everyone!

Leanne

Leanne Hammond-Graham

Job Title: Head Of Hospitality Joined: 2023

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

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