Willow Rose Care Home

My mother in law only spent 3 days in Willow Rose before she sadly passed away. We couldn't fault the service and care she received from coming through the doors to leaving. Facilities were great, and the staff 5 star caring. Everything we asked for from looking after my mother in law to supporting the family was never too much. I would like to say a huge thanks from me and all the family.

We were welcomed into Willow Rose and only stayed for 3 days, but we felt the warmth and care that the staff of Willow Rose shared. Staff were always polite, helpful, knocking before entering the rooms, and checking on residents every two hours. I also stayed overnight with my Mum, and the staff were very accommodating. Making sure we had everything we needed. Throughout our stay, I noticed that residents were well cared for, clean and fed lovely meals. I would highly recommend Willow Rose.

A family feeling, caring home with a fabulous itinerary, much like a cruise ship. We love that, as a family, we are all made to feel welcomed.

Can not fault the care that my mum is receiving at Willows Rose Care Home. All the carers are very attentive to mum's needs. If at any time mum is ill, they are in constant contact with me about her progress. The home itself is very well run, and it's always clean and tidy. Staff are always warm and welcoming on our arrival to visit mum.

I enjoy the entertainment and activities.

The care is incredible. Staff are so loving and welcoming to both me and mum, its clean and food mum eats is wonderful! We love the balcony sitting in the sun. Cannot find any fault I hope she able to spend the rest of her days in this nursing home.

Would recommend Willow Rose to other families.

My mum is a resident at Willow Rose, I cannot fault the care she receives. The staff are all wonderful in all departments. I always receive a warm welcome and a full handover of mums day. The home itself is very homely, clean and welcoming, definitely very good value for money. I cannot thank Willow Rose for all that they have done for Mum, she is much happier and I can leave knowing Mum is cared for in such a wonderful place. Thank you all at Willow Rose.

Mom was very comfortable in her short time at willow rose , I would recommend this care home to anyone.

Well done to all carer.

I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with feedback is also good.

I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.

I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone at Willow Rose.

Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.

The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.

My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.

My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.

My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for him.

Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.

The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.