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Willow Rose Care Home

10 Stroud Avenue, Short Heath, Willenhall, West Midlands WV12 4ET
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Willow Rose Care Home, Willenhall
Willow Rose Care Home, Willenhall
Willow Rose Care Home, Willenhall

Willow Rose is a newly developed, modern care home that opened in 2019 and accommodates up to 73 older people. Care includes residential, dementia and nursing care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a post office, a chemist and a variety of local shops, as well as the Bentley Hay Nature Reserve.

Each bedroom contains a fully adjustable bed, a...  

Care Provided by Willow Rose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,425 - £1,625£1,425 - £1,525
Residential Dementia Care£1,425 - £1,625£1,425 - £1,525
Nursing Care£1,594 - £1,794£1,594 - £1,694
Nursing Dementia Care£1,594 - £1,794£1,594 - £1,694

Nursing fees quoted will require Funded Nursing Care to be added.

Contact Willow Rose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cristina Buie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • There is no limitation on visiting hours but please be mindful during meal times.

Parking

  • There is ample parking space including disabled car park spaces

Willow Rose Care Home Reviews (81)

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9.8

Willow Rose Care Home has a Review Score of 9.8 (9.831) out of 10, based on 51 reviews in the last 2 years. Over all time Willow Rose Care Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from R G (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

The care is incredible. Staff are so loving and welcoming to both me and mum, its clean and food mum eats is wonderful! We love the balcony sitting in the sun. Cannot find any fault I hope she able to spend the rest of her days in this nursing home.

Reply from Soni Atwal, Senior Customer Relations Manager at Willow Rose Care Home

Thank you for sharing such a heartfelt and detailed review. It's touching to hear how the staff's genuine care and dedication have positively impacted mom. I will share this with our team.

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Review from D S (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience
Dad has been in Willow Rose for nine months. It was a difficult time for the family when we had to make this decision. Dad has adjusted to his new environment better than we anticipated. All the care staff are excellent with Dad and he is treated with empathy, care & dignity. We have found the staff to be friendly, approachable and understanding, and we are kept up to date on any concerns regarding Dad's health & well-being.

Would recommend Willow Rose to other families.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you for your feedback. We are very pleased to hear that you are happy with the care that your beloved father receives at Willow Rose.

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Review from M W (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

My mum is a resident at Willow Rose, I cannot fault the care she receives. The staff are all wonderful in all departments. I always receive a warm welcome and a full handover of mums day. The home itself is very homely, clean and welcoming, definitely very good value for money. I cannot thank Willow Rose for all that they have done for Mum, she is much happier and I can leave knowing Mum is cared for in such a wonderful place. Thank you all at Willow Rose.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your 5 star review, this really does mean so much to all of us here at Willow Rose and I will be sure to feed back your lovely words to the whole of the team!

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Review from J E (Mother-in-law of Resident) published on 7 April 2025 Submitted via Website
Overall Experience
My mother was a resident for a short time before her death, the staff were lovely and very caring.
The home it's self is like a 5 star hotel very clean and luxurious.

Mom was very comfortable in her short time at willow rose , I would recommend this care home to anyone.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you for your kind review. We are delighted that you felt Willow Rose was a better place for your mother. We will pass this onto our team.

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Review from M C (Partner of Resident) published on 31 March 2025 Submitted via Postal Card
Overall Experience
Amazing care, my partner is well looked after, food is lovely always looks fresh & well maintained

Well done to all carer.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you for your positive review we will continue to provide the best care we can and to uphold the standards of the Macc Care Group.

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Review from Carole B (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

I find the home very welcoming, Mom is happy and settled, the staff are very friendly and always eager to help, communication is very good and clear with the management team, who are also helpful and always happy to help. I find the entertainment and activities very good, and the nurses rounds with feedback is also good.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

A huge thank you for your kind words. We will also share this with our team here at Willow Rose

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Review from Geoffrey F (Son-in-law of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

I cannot recommend this care home enough for what this care home has done for my father-in-law. The home and staff are, in my eyes, exceptional.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your kind words Geoffrey, that really means so much to us here at Willow Rose. We are so pleased to hear your positive feedback.

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Review from Lisa N (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

I cannot begin to put into words the exceptional care, support, patience and understanding I have been given by all the staff whilst my dad was in Willow Rose. An extra thank you goes to the amazing staff. I would not hesitate to recommend a loved one staying in this care home. Thank you to everyone at Willow Rose.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for your kind words and 5-star review, this really does mean so much to us here at Willow Rose.

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Review from J P (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

Overall satisfactory. Lots of trouble at times with phone lines, keep cutting out, bad phone system. On occasions there have been no personal pads/pants in Mom's room, also no toilet paper on two occasions.

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Review from Lynn G (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

The home is very clean and beautifully furnished. The staff are very good and professional. The food is excellent with a wide choice and visitors are made very welcome.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you very much for taking the time out give us this wonderful 5-star review. We will also share this with our team.

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Review from W T (Daughter of Resident) published on 4 December 2024 Submitted via Website
Overall Experience

My mom has been in this care home for 4 years with excellent care. My mom is always clean showered every day with clean clothes. Her room is always clean, food is second to none and cannot fault the care. The staff are always friendly and happy and friendly. I would recommend this care home highly I know without a doubt my mom would not be here now without the excellent outstanding care she receives, can't thank you enough for the hard work of all the staff.

Reply from Soni Atwal, Customer Relations Manager at Willow Rose Care Home

Thank you so much for these kind words and for trusting us to take care of your incredible mother here at Willow Rose.

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Review from John M (Son of Resident) published on 17 April 2024 Submitted via Website
Overall Experience

My Father was a resident in Willow Rose on the 1st floor level until his sad passing. The staff at the home from the people at the reception to the cleaning staff, carers, and nurses were all top-rate and could not have done more to help my Father and us family members during his time in the home. My Father's medical needs were complex but all the staff always treated him with dignity and respect and were always on hand to help with whatever was required. The best compliment that I can pay them is to say if ever I am in need of care in later life I would choose to stay there knowing I would have top-class care. Thank you all.

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Review from B P (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card
Overall Experience

My father was a resident for a short time at Willow Rose but the care and commitment shown by the staff was outstanding. Nothing was too much trouble, and in the last few days he was there he was shown the dignity and respect that you hope and wish for. A big thank you to all the staff who cared for him.

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Review from John B (Son of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

Willow Rose is the absolute polar opposite of everything bad you may have read about care homes. The team on the Sadlers Suite provided superb care for the last two months of my mother's life. They were lovely, compassionate, friendly people, as was everyone my family and I had contact with, including the manager and reception staff. It is a beautiful, modern, clean and bright environment with excellent facilities. If it was a hotel, I'd happily stay there myself! Highly recommended.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your kind words and we are happy that we were able to provide such good care to your dad. Thank you once again.

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Review from Marie A (Wife of Resident) published on 17 November 2023 Submitted via Website
Overall Experience
My husband has just spent 2 weeks of respite care at Willow Rose. He was quite happy there. The home is exceptional in cleanliness, decor etc. It was always warm and the atmosphere was friendly.

The daily menu always had a choice of food. The staff were very caring and friendly. Having medical staff there at all times gave me a sense of security. There are activities provided plus a film theatre which my husband loved. He has Alzheimer's plus mobility issues. Thank you Willow Rose for my badly needed respite.

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Review from A B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

I note this care home as excellent. Care and support for the residents are excellent and always treated with dignity. The staff are friendly and extremely caring. I am so happy my mother is in such a good place and couldn't be looked after better. A 5-star plus!

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you on behalf of Willow Rose and myself, it is a pleasure and an honour to have such lovely feedback, we will continue to ensure we uphold the Macc Care Values.

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Review from Tina H (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Website
Overall Experience

My mother-in-law was initially admitted for respite care but her needs were changed to needing full-time care. I can honestly say her needs are met with great care and Compassion. The staff go above and beyond to ensure she feels safe and secure. The care home itself is clean and well-presented and the facilities for the residents are exceptional. I personally would like to say a big thank you to the staff who are just amazing and nothing is too much trouble. I would definitely recommend a loved one residing at Willow Rose. You cannot buy peace of mind for your loved one, something which we now have with my mother-in-law being at Willow Rose.

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Review from Rich W (Son of Resident) published on 29 March 2023 Submitted via Website
Overall Experience

Brilliant staff at Willow Rose, Willenhall. Friendly and polite and a lovely building also. All the staff go the extra mile to make sure my dad is happy. The building is spotless and the beautiful lounge and rooms are very spacious.

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Review from Robin P (Son of Resident) published on 28 March 2023 Submitted via Website
Overall Experience
I have found Willow Rose to be a lovely place for my mother to be cared for as her Dementia progresses. They have many activities for her to take part in and the staff are all very knowledgeable about dealing with her needs and issues. The rooms are spacious and clean with ensuite bathrooms. I have sampled the food they offer to the residents and it is of a very high quality and they do not skimp on portions.

Having medical personnel available at all times also gives me a sense of feeling comfortable in leaving mum in their care. Everyone is friendly and helpful and make the family feel welcome when they visit. I always knew Mum would eventually require full-time care and I did everything I could to prolong the decision but when the time came I had reservations about where she would be and what it would be like. We were lucky that this was where Mum was able to come when the time came for her to be looked after full-time, six months in she is safe and happy and that's what matters most.

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Review from Vicky H (Wife of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

I have just spent a very enjoyable couple of hours with my husband having a beautifully prepared three-course Valentine's meal. We also received a card, rose, poem and glass of wine, making the experience memorable. I recommend and speak highly of the home; all staff are friendly, caring and extremely attentive to visitors and residents alike. You are greeted and immersed in the care ambience on arrival. The meal was outstanding, but the many activities provided also deserve a mention. These provide a much-needed outlet for the residents, who are always encouraged to join in with the activities. It is evident it is a very happy place, and my family and I are so pleased that my husband has settled so well here.

Reply from Shelley Ann Trotman, Manager at Willow Rose Care Home

Thank you for your lovely comments, we are happy that you enjoyed the meal and also we will continue to ensure this continues.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (98) & Events (2)

News
  • 18 Mar 2026

    Residents at Willow Rose have been hard at work creating something truly special — homemade strawberry jam, crafted with care, creativity, and a strong sense of community spirit. The initiative...

  • 15 Mar 2026

    On 23rd May, during Dementia Action Week, our Customer Relations Executive Lizzie will be taking a huge leap from 10,000 feet to raise money for Alzheimer’s Society. Lizzie is hoping...

  • 15 Mar 2026

    Our residents and team at Willow Rose enjoyed a fantastic visit to Morrisons, where they proudly stepped into the role of “new apprentices” — helping customers scan and pack their...

Upcoming Events

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: MACC Care Ltd
  • 31 Jan 2024Recipient: MACC Care Ltd
  • 30 Jun 2021Recipient: MACC Care Ltd

Accreditations

There are no accreditations posted yet for Willow Rose Care Home.

Meet the Team (10)

Cristina Buie
Cristina BuieJob Title:Home ManagerJoined: 2024

Hi, my name is Cristina, and I am the Home Manager at Willow Rose Care Home.

I am very dedicated to my job role and will always strive for the best, enabling residents to live the best life they wish for.

I would love to meet with you or your loved one and show them around our wonderful home here at Willow Rose

Beth Martin
Beth MartinJob Title:Deputy ManagerJoined: 2025

Hello, my name is Beth and I am the Deputy Manager here at Willow Rose. I work closely alongside our Registered Manager, Christina, to ensure that all our residents receive the highest standard of care throughout their time with us.

I have worked in the care sector for 12 years and am deeply passionate about my role. I take great pleasure in leading, supporting, and guiding the team, and I pride myself on delivering high-quality, person-centred care to our residents. I am also committed to ensuring that families feel supported, welcomed, and fully involved in their loved one’s care, while helping to create a warm, welcoming, and homely environment that people can truly call home.

I look forward to meeting you all at Willow Rose.

Natalie Tsaparis
Natalie TsaparisJob Title:Customer Relations ExecutiveJoined: 2026

Hello, my name is Natalie, and I’m the Customer Relations Executive here at Willow Rose. In my role, I work closely with residents, families and colleagues to ensure everyone feels informed, supported and valued. From welcoming new residents and supporting enquiries to organising events and gathering feedback, I help create a positive experience for those who choose Willow Rose as their home. I also work closely with the local community to build strong connections, because Willow Rose isn’t just a care home—it’s an extended family, full of community, love, laughter, and friendships.

What I enjoy most about working in care is building meaningful relationships and knowing that my role contributes to residents’ wellbeing and peace of mind. It is incredibly rewarding to be part of a team that makes a genuine difference every day at Willow Rose.

Clare Brooks
Clare BrooksJob Title:Home AdministratorJoined: 2019

I have been part of our wonderful home since it first opened in 2019. I’m always happy to meet with residents and their families, offering clear guidance and support with any financial enquiries before their loved one moves in.

I also enjoy spending time with residents, families and loved ones.

I look forward to welcoming you soon.

Jamie Morris
Jamie MorrisJob Title:ReceptionistJoined: 2021

I’m the Receptionist here at Willow Rose, and I absolutely love welcoming residents, relatives, and visitors to our home. Making sure everyone feels comfortable and cared for during their visits is one of my favourite parts of the role.

I also enjoy giving tours of our beautiful home—it’s a pleasure to show people around and share the warmth of our little Willow Rose family.

Nikki Martin
Nikki MartinJob Title:Care Coordinator

Hi, my name is Nikki, and I’m the Care Coordinator here at Willow Rose Care Home. I work alongside our Manager, Cristina, to lead and support our care teams in providing high-quality, person-centred care to our residents. I was honoured to be named the winner of the Home Care Coordinator Award at the Great British Care Awards 2025 for the entire West Midlands region — a recognition I’m incredibly proud to have received. I am also a massive Wolves Fan.

Hollie Squire
Hollie SquireJob Title:Activities AssistantJoined: 2025

Hello, my name is Hollie, and I’m the Activities Assistant at Willow Rose Care Home. I am passionate about creating meaningful and enjoyable activities that bring joy, laughter, and lasting memories to our residents.

At Willow Rose, our activities are shaped by the interests and voices of the people who live here, ensuring every day is fulfilling and tailored to what makes our residents happiest. I particularly enjoy connecting with residents, their families, and our local community, making sure each day is filled with engagement, fun, laughter, smiles, and companionship.

Nothing brings me greater joy than seeing our residents thrive, laugh, and create cherished memories in a warm, homely, and welcoming environment.

Cristian Diaconescu
Cristian DiaconescuJob Title:Maintenance OperationsJoined: 2026

Hi, I’m Cristian, and I’m part of the maintenance team here at Willow Rose Care Home. My role is to ensure the home is maintained to the highest standard, so residents can enjoy a safe, homely, and welcoming environment they can call home.

Leanne Hammond-Graham
Leanne Hammond-GrahamJob Title:Head Of HospitalityJoined: 2023

Hi, I'm Leanne, the Head of Hospitality. I ensure our residents enjoy a clean, safe, and comfortable place they can truly call home. As part of my role, I oversee the Head Chef and Kitchen Team, Laundry, Housekeeping, and the Maintenance Team. I love what I do because no two days are ever the same, and I especially enjoy spending time with our residents, who are always eager to get involved.

Janet Webb
Janet WebbJob Title:Part Time ReceptionistJoined: 2026

Hello, my name is Janet, and I am one of the residents here at Willow Rose Care Home.

You may occasionally see me at reception when you visit, or even hear me answering the phone! With my previous office experience, I feel confident in the role and believe I’m a natural fit for it.

I really enjoy working alongside Jamie and T at reception. It brings back fond memories of my time working in a call centre. Being part of the reception team gives me a real sense of purpose, and I love meeting all the lovely people who come to visit us.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Rose Care Home to verify any information. View our terms and conditions. Willow Rose Care Home has an Enhanced Service -more info.