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Care Homes Owned by The Croll Group in Essex

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  • Care Homes Owned by The Croll Group in Essex

Only the locations & reviews in Essex for The Croll Group are showing below.

View the details of all 2 locations (with 22 reviews) owned by The Croll Group

The Croll Group Locations in Essex (2)

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2 Care Homes owned by The Croll Group in Essex
Broadoaks Residential Home

2 Southend Road, Rochford SS4 1HE 

9.5 19 reviews
"From day one, I have found eveything house-wise clean, very well decorated. The nice thing about the food, all cooked in-house and fresh.…"   Read all 19 reviews
Location Type Care Home

A converted nineteenth century manor house, Broadoaks Residential Home is located in scenic surroundings, allowing residents to make the most of a nearby lake and parkland. The service is one that respects individual choice, with residents able to… Read more about Broadoaks Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 39 Rooms from £1,560 / week
Ayletts House

Main Road, Broomfield, Chelmsford CM1 7LE 

3 reviews
"The care my father received was simply amazing - this place was like a well-run hotel, not a care home - it was spotlessly clean and the…"   Read all 3 reviews
Location Type Care Home

Ayletts House is a converted Georgian manor house with attractive views and gardens, making the most of significant refurbishment in order to provide a comfortable retirement for adults with care needs. Together with round-the-clock access to experienced… Read more about Ayletts House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 27 Rooms from £1,595 / week

The Croll Group Reviews in Essex (22)

Reviews posted for members of The Croll Group

Overall Experience
  • 15
  • 4
  • 1
  • 0
  • 0
Date Published
  • 22
  • 1
  • 10
  • 11
  • 11
Reviewer Connection to The Croll Group
  • 6
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Review of

Broadoaks Residential Home

from Michael V (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, I have found eveything house-wise clean, very well decorated. The nice thing about the food, all cooked in-house and fresh. Twice a week a roast. Choice of two meals every day. Two very nice lounges looking out to the garden. Added attraction some chickens. Staff - I have found them very
pleasant and caring. They speak to my wife in a caring and encouraging manner. Could not have wished for a better environment. Room - a very nice and comfortable room, very bright.
Reply from Christian Croll, Proprietor at Broadoaks Residential Home

Thank you so much for your review, it means a lot to the staff who work so hard.

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Review of

Broadoaks Residential Home

from Graham K (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided at Broadoaks Residential Home has been wonderful for Mum who has advanced dementia. She has been a resident for 4 years and we could not recommend the home highly enough given her care and treatment.
Reply from Christian Croll, proprietor at Broadoaks Residential Home

Thank you so much for your kind comments, it will be much appreciated by the team.

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Review of

Broadoaks Residential Home

from L M (Daughter-in-law of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit our relation in Broadoaks Residential Home the staff are welcoming and the place is clean and tidy. The staff are very helpful with any questions and our relation is happy at the home.
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Review of

Broadoaks Residential Home

from Stephanie D (Wife of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being in care my husband has become calmer, relaxed and cheerful. He has settled in well thanks to his kind treatment. I am more than impressed by smooth running of the staff and good food.
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Review of

Broadoaks Residential Home

from Jason M (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience is welcoming, friendly, consideration, respectful and engaging. With a weekly routine and structure, open to suggestions and ideas, to accommodate residents and family. All staff are pleasant, nice and responsive to needs. Most are nice and thoughtful. The home surroundings are well presented,
clean and calm with good amount of space and rooms to use for visitors. Rooms are also nice and set out for both bed, sitting and bathrooms use. I researched several homes in the area and this is the one I thought was both best for dad and best for care.
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Review of

Broadoaks Residential Home

from Ann B (Friend of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every week and I attend all the special functions. These are very well organised. The home is very clean and free from nasty odours I have encountered elsewhere! The staff are, without exception, very pleasant and friendly. I would happily live there when the time arises.
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Review of

Broadoaks Residential Home

from Amanda B (Niece of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always happy to help and are very friendly.
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Review of

Broadoaks Residential Home

from Vanessa M (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Broadoaks Residential Home for over a year with mobility problems.
The care home is very comfortable and light and airy and modern. The staff have worked to maintain Mum's independence as much as she is able to do in terms of personal care and hygiene.
The care home organises regular
doctor/healthcare professional visits as well as daily activities for the residents to join in with if they wish. Food is excellent and varied too.
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Review of

Broadoaks Residential Home

from Sylvia B (Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in the home for two years now and am quite happy with the care that I have received. Yes, there are times when things aren't quite right but I have found things are put right immediately. Also, we do various social activities, there is an activities room where we are able to do painting
or jigsaw and colouring books etc.
I find the general cleanliness is very good. It's doesn't smell unpleasant!
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Review of

Broadoaks Residential Home

from L S (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was in Broadoaks for 3 weeks before passing away from pneumonia. I visited every day. The staff were pleasant and helpful when asked but I felt they were not experienced enough to deal with my mum's needs (dementia and other health issues). There was a lack of urgency when there was a health concern
and I had to ask each time for a health professional from the GP surgery to be called, sometimes more than once. I had to call the surgery myself to express my concerns with mum's condition on the last occasion, which resulted in mum being taken to hospital where she sadly died five days later. I'm sure it could be a lovely home for less ill residents but there needs to be more staff training and awareness of residents with dementia who can't speak for themselves.
Reply from Tanya Crosby, Office Manager at Broadoaks Residential Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. Please rest assured that your comments have been passed on to Senior Management. Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.

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Review of

Broadoaks Residential Home

from Margaret P (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who was dementia went into Broadoaks for 2 weeks of respite care at very short notice, and the individual care compassion and kindness shown to him made it so much easier for us. Thank you to the lovely team at Broadoaks.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you so much for your comments, the team at Broadoaks really appreciate it.

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Review of

Broadoaks Residential Home

from Brian K (Son of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was found a place in Broadoaks in October 2020. She was 5 and a half years after a diagnosis of vascular dementia and my dad was finding it steadily more difficult to care for her and to meet her increasing mental and physical needs. The whole family were initially very anxious about the prospect
of Mum going into a home, especially after 56 years of married life and during the Covid pandemic. The Broadoaks management and team were excellent - respectful, accessible, professional and caring. Most reassuring. Mum was quickly embraced into the Broadoaks family and has adapted remarkably. She has been kept safe, secure, stimulated, well looked after, well fed and settled. Broadoaks made a concerning time into one of confidence and reassurance. Thank you!
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Review of

Broadoaks Residential Home

from Alison S (Niece of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Broadoaks for two and a half years. The care she receives is second to none. I cannot fault the kindness and support of the staff towards my aunt's personal, physical, social and emotional needs and indeed towards us as a family. Broadoaks has a bright and airy atmosphere, with
a spot-on security system. My aunt is kept safe, clean, and extremely well-fed, with a choice of meals each day.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you so much for your kind words, it is much appreciated especially in these challenging times.

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Review of

Broadoaks Residential Home

from Janet H (Niece of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been my Aunt's home for over 3 years, she is always happy, content, well presented and complimentary towards staff. A great team that gives care, support and kindness but allowing independence where possible. Any difficulty is met with empathy and great resolve. Daily activities encouraged and
in previous years, social events arranged for family get-togethers. Catering facilities and food of high standard, encouragement is given to eat in a light, airy dining room offering a menu choice at each meal. In previous years I've been a regular visitor and always made to feel welcome. It has a homely, happy atmosphere, clean, fresh and well maintained. During these extreme times, it has been COVID FREE. A Whatsapp group set up giving updates and bulletins. Video calls and window visits upon request and being able to ring at any time has alleviated worries to us in this very difficult time. I cannot praise the manager enough; along with her dedicated team of doing an amazing job keeping my Aunt safe and well.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you for your review. This has been a very difficult year for everyone, we know the Manager and her team will greatly appreciate your kind words.

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Review of

Ayletts House

from Jan (Daughter of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely home with family feel and staff who go well beyond expectations. Quality personalised care in a small well-kept home. So glad we chose this with mum.
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Review of

Broadoaks Residential Home

from Judith S (Wife of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home since Feb 1st 2019. He was made welcome and shown his room etc. The food is really good and there is always a choice. He has settled down well into the routine.
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Review of

Broadoaks Residential Home

from Paula H (Niece of Resident) published on 9 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Broadoaks the en-suite rooms are light and modern. The staff are kind, friendly and supportive and the chefs provide a varied and tasty menu each day. I am happy that my Aunt is comfortable and well cared for.
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Review of

Ayletts House

from Carole H (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was simply amazing - this place was like a well-run hotel, not a care home - it was spotlessly clean and the staff at all levels were first class. I could not have asked for more help and support at a very difficult time and would recommend this care home to everyone I speak
to. AMAZING!
Reply from Tanya Crosby, office manager at Ayletts House

Thank you for your review, the staff will be delighted that their care and dedication is appreciated.

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Review of

Broadoaks Residential Home

from Susan S (Wife of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care. Friendly staff. Nice and clean.
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Review of

Ayletts House

from Patricia C (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and professional staff.


Treat residents with care and compassion.


Home is very clean and in excellent state of repair.


Relatives can visit at any time unannounced.


Relatives always made welcome.


Relatives concerns/issues are listened to and acted upon.


Food for residents is

cooked well and nutritious.


Residents are happy.


Lots of activities/outings arranged for residents.

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