Care Homes Owned by The Croll Group in Essex

My mum has been attending Broadoaks as a day care user twice a week since April 2026, she has dementia and was finding it lonely at home. She loves attending the home and has been made to feel welcome and part of the care home family. The staff are so kind, caring and friendly. The home cooked meals are lovely and the home is clean and very well maintained. Mum really enjoys the activities on the the days she attends and we as a family have attended some functions along with mum. Since she has been using day care I have noticed an improvement in her ability to focus and she feels like she has a purpose to get involved in things. I cannot recommend Broadoaks and all the staff enough, if mum needs full time care I will not hesitate to place her here. She also spent a two night/three day respite stay and her room was like a hotel room and the care she received was outstanding. She was happy to stay and enjoyed her 'little holiday' so much she has asked when she can stay again.

From day one, I have found eveything house-wise clean, very well decorated. The nice thing about the food, all cooked in-house and fresh. Twice a week a roast. Choice of two meals every day. Two very nice lounges looking out to the garden. Added attraction some chickens. Staff - I have found them very pleasant and caring. They speak to my wife in a caring and encouraging manner. Could not have wished for a better environment. Room - a very nice and comfortable room, very bright.

Care provided at Broadoaks Residential Home has been wonderful for Mum who has advanced dementia. She has been a resident for 4 years and we could not recommend the home highly enough given her care and treatment.

Whenever we visit our relation in Broadoaks Residential Home the staff are welcoming and the place is clean and tidy. The staff are very helpful with any questions and our relation is happy at the home.

Since being in care my husband has become calmer, relaxed and cheerful. He has settled in well thanks to his kind treatment. I am more than impressed by smooth running of the staff and good food.

The experience is welcoming, friendly, consideration, respectful and engaging. With a weekly routine and structure, open to suggestions and ideas, to accommodate residents and family. All staff are pleasant, nice and responsive to needs. Most are nice and thoughtful. The home surroundings are well presented, clean and calm with good amount of space and rooms to use for visitors. Rooms are also nice and set out for both bed, sitting and bathrooms use. I researched several homes in the area and this is the one I thought was both best for dad and best for care.

I visit my friend every week and I attend all the special functions. These are very well organised. The home is very clean and free from nasty odours I have encountered elsewhere! The staff are, without exception, very pleasant and friendly. I would happily live there when the time arises.

Staff are always happy to help and are very friendly.

The care home organises regular doctor/healthcare professional visits as well as daily activities for the residents to join in with if they wish. Food is excellent and varied too.

I find the general cleanliness is very good. It's doesn't smell unpleasant!

Mum was in Broadoaks for 3 weeks before passing away from pneumonia. I visited every day. The staff were pleasant and helpful when asked but I felt they were not experienced enough to deal with my mum's needs (dementia and other health issues). There was a lack of urgency when there was a health concern and I had to ask each time for a health professional from the GP surgery to be called, sometimes more than once. I had to call the surgery myself to express my concerns with mum's condition on the last occasion, which resulted in mum being taken to hospital where she sadly died five days later. I'm sure it could be a lovely home for less ill residents but there needs to be more staff training and awareness of residents with dementia who can't speak for themselves.

My dad who was dementia went into Broadoaks for 2 weeks of respite care at very short notice, and the individual care compassion and kindness shown to him made it so much easier for us. Thank you to the lovely team at Broadoaks.

My mum was found a place in Broadoaks in October 2020. She was 5 and a half years after a diagnosis of vascular dementia and my dad was finding it steadily more difficult to care for her and to meet her increasing mental and physical needs. The whole family were initially very anxious about the prospect of Mum going into a home, especially after 56 years of married life and during the Covid pandemic. The Broadoaks management and team were excellent - respectful, accessible, professional and caring. Most reassuring. Mum was quickly embraced into the Broadoaks family and has adapted remarkably. She has been kept safe, secure, stimulated, well looked after, well fed and settled. Broadoaks made a concerning time into one of confidence and reassurance. Thank you!

My aunt has lived at Broadoaks for two and a half years. The care she receives is second to none. I cannot fault the kindness and support of the staff towards my aunt's personal, physical, social and emotional needs and indeed towards us as a family. Broadoaks has a bright and airy atmosphere, with a spot-on security system. My aunt is kept safe, clean, and extremely well-fed, with a choice of meals each day.

It's been my Aunt's home for over 3 years, she is always happy, content, well presented and complimentary towards staff. A great team that gives care, support and kindness but allowing independence where possible. Any difficulty is met with empathy and great resolve. Daily activities encouraged and in previous years, social events arranged for family get-togethers. Catering facilities and food of high standard, encouragement is given to eat in a light, airy dining room offering a menu choice at each meal. In previous years I've been a regular visitor and always made to feel welcome. It has a homely, happy atmosphere, clean, fresh and well maintained. During these extreme times, it has been COVID FREE. A Whatsapp group set up giving updates and bulletins. Video calls and window visits upon request and being able to ring at any time has alleviated worries to us in this very difficult time. I cannot praise the manager enough; along with her dedicated team of doing an amazing job keeping my Aunt safe and well.

Lovely home with family feel and staff who go well beyond expectations. Quality personalised care in a small well-kept home. So glad we chose this with mum.

My husband has been in the home since Feb 1st 2019. He was made welcome and shown his room etc. The food is really good and there is always a choice. He has settled down well into the routine.

At Broadoaks the en-suite rooms are light and modern. The staff are kind, friendly and supportive and the chefs provide a varied and tasty menu each day. I am happy that my Aunt is comfortable and well cared for.

The care my father received was simply amazing - this place was like a well-run hotel, not a care home - it was spotlessly clean and the staff at all levels were first class. I could not have asked for more help and support at a very difficult time and would recommend this care home to everyone I speak to. AMAZING!

Very good care. Friendly staff. Nice and clean.