Care Homes Owned by M G L Healthcare Ltd

My mother is now 101 and has been in Mont Calm for 9. She is very frail now, has dementia, and is only able to see blurred images. Mont Calm have cared for her for a long time and I can't fault the home. They are very caring and understanding of my mother's needs. I am kept in touch whenever anything happens even though we see her every week. Over the last couple of years there has been a lot of improvements in the home, making it more safe, and a friendly environment.

Very friendly staff make you feel at ease. Treat mum with respect and care. They let you know if there are any issues and if mum requires anything. Home is clean and tidy if a little dated.

Mum has been in this care home for about 2 1/2 years and is happy in her own world. We are kept updated if there are any problems regarding mum. Food and cleanliness excellent. Very homely.

My mother has been in this care home for the last 2 years. We as a family are very pleased with the care and support she has had. The home is clean and warm. I visit at 11 o'clock just before their lunch and the food is good and plenty of it.

Mont Calm made the last 4 months of my grandparents' life together a lot happier, with my parents managing to get them both together after being apart for 8 months, for the first time in 73 years. Their room was lovely, freshly decorated, and their things around them making it feel homely. The staff are very supportive and lovely. They care for all their needs.

The support and care Mont Calm (managers and carers) gave us at the passing of my mother-in-law and the care to my father-in-law was second to none. Also in support, even now, helping him cope with day-to-day life is brilliant. The staff and managers care so much in what they do for everyone, and relatives included.

There is no such thing as perfection but this care home for my mother-in-law is very close.

My mum was discharged from Hospital directly to Mont Calm due to her Alzheimer's getting worse. She stayed at Mont Calm for 8 weeks and then we moved her to a Care Home nearer to where the family live. The care and support she received at Mont Calm was good. I always found the staff to be caring, friendly and patient. She was encouraged to take part in activities. The garden, although nice, needs a little bit of brightening up and maintaining as the residents need something better to look at and sit in. Some structures and all-year-round planting need thought. The admin side of things was great and any concerns were addressed promptly. The staff were happy for me to call to see how she was getting on. The only negative feedback I can give is that the cleanliness in the dining areas was not always good. The Home needs refurbishment really as it's a bit dated.

We visit the care home and are very happy with it, a shown in my ratings.

Resident (ex-wife) is happy with all aspects of the home. All staff are particularly friendly, helpful and attentive. A shower would be very much appreciated.

This home provided temporary care for my grandmother while we found a permanent home. We had a lot of teething problems with this home, minor issues that were all rectified. We could not fault the actual care given. The team were very tight and this showed. There were a few minor concerns around Health & Safety but once raised these were rectified in a timely manner. Could do with a refurb and the garden patio area is loose and uneven, the slabs need relaying.

Staff very helpful and caring.

Always very warm and welcoming with lots of laughs. All the residents are engaged in activities daily, and the manager goes above and beyond to ensure that individual residents have their own personal touches within the home. Residents are treated as individuals and part of a family.

We joined in the musical afternoon. Many of the residents were singing along with the session leader, Dad tapped along to the rhythm. Lovely!

Overall, l am very happy with the service that is provided and it is a great comfort to know that she is being well cared for in a safe and friendly atmosphere.

Very pleased with the care received by my mum at Mont Calm. The staff are very caring toward the residents and always friendly. They do their very best to ensure activities take place to keep residents occupied.

My mother has been a resident for over a year now at Mont Calm and is in an advanced state of dementia. She struggled to walk, even with a frame and was not eating well. In the time she has spent in their care, she has put on weight and is far more mobile. She is happy and contented and our visits with her are a joy. We receive regular calls with information about her and the staff and the management are always pleased to help with our questions.

I am looking forward to being allowed into see my mum, it's been a long time. She gets very confused which can be challenging but everyone tries to help her for which I am really grateful.

The level of care that my sister and her late husband have received while being at Mont Calm has been overall excellent. The staff and management are only too willing to address any queries or incidents that may have occurred. My sister seems very happy and has settled in well. Her room is always kept clean and tidy. I am very happy with the way she has been cared for and her welfare.

My mum is being well looked after she has been fed well and cared for and looks so much better for being surrounded by people she can relate to.