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Care Home Owned by Larchwood Care in West Sussex

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Larchwood Care in West Sussex

Only the locations & reviews in West Sussex for Larchwood Care are showing below.

View the details of all 2 locations (with 129 reviews) owned by Larchwood Care

Larchwood Care Locations in West Sussex (1)

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1 Care Home owned by Larchwood Care in West Sussex
Cavell House Care Home

Middle Road, Shoreham-by-Sea BN43 6GS 

9.5 82 reviews
"We moved our mother to the home on the 11th September but she died on the Saturday 13th September. The staff were so wonderful with us and…"   Read all 82 reviews
Location Type Care Home

Welcome to Cavell House, a warm and welcoming home providing residential, nursing, dementia, respite, and end-of-life care. Dedicated staff are committed to delivering a high standard of personalised care 24 hours a day, ensuring the comfort and well-being… Read more about Cavell House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 52 Rooms

Larchwood Care Reviews in West Sussex (82)

9.0

Larchwood Care has a Group Review Score of 9.0 (9.031) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Larchwood Care must have a Review Score.

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Review of

Cavell House Care Home

from Sally C (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mother to the home on the 11th September but she died on the Saturday 13th September. The staff were so wonderful with us and our mother. We would highly recommend your home.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you so much for your kind words which i will pass on to the team. We were honoured to be able to care for your lovely mum in her final days

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Review of

Cavell House Care Home

from Christine B (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cavell House was very welcoming. Staff were excellent, kind and caring. Nothing was too much trouble and my husband was well looked after.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words which I will pass on to the team

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Review of

Cavell House Care Home

from A B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came into Cavell House aged 93, for end of life care, having been given less than a week to live. Here we are 3.5 years later and my Father is just about to celebrate his 97th birthday. Cavell House literally saved his life. They have supported him not only physically but mentally too. They
have accommodated him every step of the way. He is a fiercely independent man and they have given him the means to be as autonomous as possible. As a family we know he is in the right place. He is safe, comfortable and looked after to a very high standard.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. It is a pleasure to look after your dad and we are looking forward to celebrating with him!

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Review of

Cavell House Care Home

from M M (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is wonderful, the staff go back and beyond to help the residence nothing is too much trouble. The home has a very nice feel to it and the first thing I noticed when I went there it didn't smell of urine. I take my hat off to the staff for looking after my brother because he hasn't been
the easiest.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words which I will pass on to the team

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Review of

Cavell House Care Home

from D E (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Cavell House from hospital and since arriving the staff have been helpful, kind and sympathetic towards her. She has been kept warm, safe and well catered for. You could not expect any more from a care home.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you so much for your kind words which I will pass on to the team. I am glad that your mum has settled with us in her new home.

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Review of

Cavell House Care Home

from Jane C (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Cavell Care Home a friendly place for my mum to stay. The staff are constantly cleaning and making sure that the home is warm and welcoming. The nursing staff are reassuring. The management are professional. I'm more than happy for my mum to reside here.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. I will be sure to pass your comments to the team

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Review of

Cavell House Care Home

from D N (Wife of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is well looked after. The staff are kind to her and supportive. She always praises the food. Admin staff are very kind and on the ball.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. Your wife has settled in well and it is a pleasure to care for her

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Review of

Cavell House Care Home

from Karen M (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We felt very welcome into the home to visit our aunt in her last few months. All the staff treated her with love and kindness. She always looked clean and well cared for. The room was bright and airy with a nice view of garden. Although our aunt had dementia and was easily distressed, we found her much
more settled here than at her previous care home. We commend the nursing staff for their compassion and professionalism.
Reply from Caroline Walker, Marketing at Cavell House Care Home

Thank you so much for your kind words. The team here at Cavell House are proud of the care we offer to our residents and it's lovely when families acknowledge this.

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Review of

Cavell House Care Home

from Andy M (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Some staff more compassionate/caring than others. Told by nurse within minutes of mum's admission that I had to get an undertaker as the body needs be removed within 3 hours of death. Brutal. One nurse has zero compassion/people skills. Lovely staff helped personalise mum's room which helped massively.
Staff shortages lead to unanswered call bells and mum being left in soiled pants some mornings. I requested medicine for painful mouth ulcers, nothing was actioned so I was told to buy over counter myself. Then nurse refused to administer it! Staff smoke on premises (outside). I had to push hard for mum to receive a direct drive for final days as the regular injections were causing her to scream in pain. I received a call at midnight to say mum had died and the nurse said "I told you to wait a few more hours" (I'd been at her side until a few hours earlier and every day for 4 months). Uncaring comment. Mum's watch was removed from her body and "disposed of" before going to undertaker.
Reply from Julie Slater, Home Manager at Cavell House Care Home

We take complaints and concerns very seriously at Cavell House. Please contact the home and I will arrange for you to meet with the regional manager to discuss your concerns. Once again we send our condolences on the loss of your mum

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Review of

Cavell House Care Home

from J N (Friend of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted from hospital to Cavell House. He was on end-of-life care. He did receive good and compassionate care. The staff were always polite, caring and helpful. I wish I could mention staff names, they deserve praise.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. It was an honour to care for your friend.

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Review of

Cavell House Care Home

from Teresa F (Daughter-in-law of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother-in-law hasn't got her dentures in when visited today. She complained about her mouth being sore. I bought her some oral pain relief gel for her from the supermarket. Carer said she would put it on.
She isn't wearing her glasses to watch TV. The home said they would get the opticians to come
in over a month ago, still not done.
Mum is unable to verbalise which is difficult for us when communicating. I have asked for a device to assist her with the calls. The home says they have one but to date, this is not being used. This is distressing for Mum and us as a family, especially as we live in Oxford. Please can you ensure these things are done?
She pays for her care so needs help with this to enhance her interaction with us.
Thanks.
Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Dear Teresa, I apologise that your experience doesn't meet your expectations. We would like to invite you in to review your concerns raised, and the Home Manager will contact you to arrange a meeting. Thank you for sharing your feedback, best wishes Katie Wilkinson (Regional Manager)

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Review of

Cavell House Care Home

from D T (Sister of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has settled in well at Cavell House due to his comfortable room and the caring staff. He has very complex needs and is pretty much non-verbal due to a degenerative condition. Most staff are understanding and through kindness and compassion help him through his day. After a long traumatic
time in hospital, he is now cared for in a manner that his family is very appreciative of. Thank you to those at Cavell House who go the extra mile to help him through this tragic time.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for taking the time to complete this review. Your brother is settling in well and as he builds relationships with the team they are learning to communicate with him more effectively. As a team, we are keen to make sure that we give him the care that he needs with dignity and respect.

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Review of

Cavell House Care Home

from J W (Brother of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy at Cavell House.
The staff are cheerful and helpful. Very welcoming to visitors.
She will be spending her final days at Cavell House and it is a great relief to me and her family she is at peace.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. Your sister is a pleasure to care for and amazes us every day with her positive attitude.

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Review of

Cavell House Care Home

from Karen B (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are grateful for the care that we have all had over the last 3.5 years. In every aspect of Mum's care, she has been looked after and we have been kept informed. All professionals who came into contact with Mum treated her with respect, kindness and understanding (because she wasn't always at her
best/kindest). End-of-life care was just what she asked for. She felt safe, loved and cared for. We can't thank you enough.
Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. The team at Cavell House were honoured to be able to care for your mum and she will be missed.

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Review of

Cavell House Care Home

from P M (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always helpful and treat my friend with kindness and dignity. The dining room does not look institutionalised but more like a restaurant. It is also pleasant to sit in one of the lounges.
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Review of

Cavell House Care Home

from Terry P (Son of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Cavell House for just over a year and whilst it was a wrench leaving his own home, he was made to feel welcome and settled in well. He is now happy and feels safe and well looked after. All the staff are very polite, friendly and helpful and I feel the level of general and nursing
care is very good. The nursing staff are very attentive and we are always kept advised of any developments in my father's condition.
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Review of

Cavell House Care Home

from Rebecca K (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell House is an excellently run care/nursing home. All the staff are very kind and treat my mum with much respect, care and dignity. Mum smiles when they enter her room. The staff are very welcoming to visitors and are very happy to speak to me about Mum or just to have a friendly chat. They always
have time for me and if there is something I need to chat about they will listen and likewise they keep me updated about Mum’s needs etc. Her records are kept in her room and are updated regularly throughout the day. Everything is logged perfectly. The home is very clean and run in an extremely orderly way. Rooms are fine and cater for each residents’ needs. The indoor communal areas are perfect and the lovely courtyard gardens in the middle of the home are a wonderful place to sit with your loved one or to gather in for care home summer activities, which are great even though Mum can no longer attend them. I cannot fault Cavell House at all. Thank you all of you for looking after Mum.
Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback, which we will share with the team, regards.

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Review of

Cavell House Care Home

from J G (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although improvement have been made to staffing and competency, there is still much more improvement that can be made. Staff seem cheerful but there are not enough of them and often lunch and tea breaks mean there isn't anyone around if assistance is required. The food offering has improved but is not
consistent. General communication seems to be an issue. My personal opinion is that some staff do the bare minimum and do not put themselves out to give exemplary care.
Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

We are saddened to hear of your feedback, and would like to invite you in to discuss your feedback, and look at how we can improve things for your loved one, Kind Regards.

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Review of

Cavell House Care Home

from D D (Friend of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work really hard here. They could do with more to help as they are always short and running around with no time to just sit and chat to the clients. This would make a massive difference as the staff should have time with them. One member of staff is amazing but has too many clients to support,
it would be great for her to have help. More entertainment is amazing but support for one member of staff's role would be good. The lady in the office is a great support to staff, families and clients.
Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your feedback which we will be reviewed with management and the feedback will be shared with the team, regards.

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Review of

Cavell House Care Home

from Claire W (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in two weeks ago, very confused, crying and upset. The staff have gone out of their way to help Mum settle in, so friendly and supportive. They really have gone to huge lengths, over and beyond what I expected to help my mum. Mum has since settled. Still likes to wander but really is happy
here and constantly telling me how lovely everyone is and loves the food.
Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback which we will share with the team. Regards, Katie.

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