Penerley Lodge Care Centre is a 28 bedded Residential Home providing care to older people, specifically those living dementia.
The home has beautiful gardens which all residents and families can enjoy all year round.
Penerley Lodge recently and is still carrying out some refurbishment works to better the home for all residents.
All residents at Penerley Lodge are cared for with the upmost dignity and respect, the company strives to give the best they can to the people in their care.
- Monthly resident entertainment
The price(s) shown are provided by the care home. Contact Penerley Lodge Care Centre for full pricing details and T&Cs.
Contact Penerley Lodge Care Centre to confirm what's included and get a personalised quote:
Penerley Lodge Care Centre has a Review Score of 9.7 (9.671) out of 10, based on 14 reviews in the last 2 years.
Over all time Penerley Lodge Care Centre has 33 reviews.
My mum has been there five months. It was hard for her to settle. The staff have been incredibly patient, caring and understanding while she settled in. Penerley Lodge has kept us informed about Mum and makes us feel involved in her care, which give the family reassurance. The staff are very...
Mum is deaf in one ear and has Alzheimer's, the make an effort to understand what she is communicating through her behaviour and look for ways to support her individual needs. Penerley Lodge have actually got her eating the home food and is eating more. Mum is actually taking part in activities, and surprisingly made friends with some of the other residents. Thank you all staff
Mum is looked after very well. Her room is big & clean. The carers all love mom. They have good activities which Mom enjoys,
Mum is looked after very well. Her room is big & clean. The carers all love mom. They have good activities which Mom enjoys,
The staff at Penerley Lodge are the most helpful and friendly people!
Whenever I have a query, I know they will be really responsive by email, in person or by phone and they will always have time for a quick chat!
Nothing is too much trouble for them!
The staff at Penerley Lodge are the most helpful and friendly people!
Whenever I have a query, I know they will be really responsive by email, in person or by phone and they will always have time for a quick chat!
Nothing is too much trouble for them!
Thank you to all the staff for...
Thank you to all the staff for making a lovely home for my dad.
Thank you so much for a wonderful review. I am so pleased that you recognise the dedication from our staff I will be sure to pass these wonderful words on to them.
A friend of mine was in Penerley Lodge for the past three years. He recently passed away towards the end of his time there. He developed dementia and double incontinence, and he became a bit bolshy, but the staff at Penerley Lodge was very patient with him. During my visits, it was usually very...
A friend of mine was in Penerley Lodge for the past three years. He recently passed away towards the end of his time there. He developed dementia and double incontinence, and he became a bit bolshy, but the staff at Penerley Lodge was very patient with him. During my visits, it was usually very calm - well managed. The resident was happy & mostly happy to join in activities; he always looked clean & well cared for. The care home was always clean, and staff were pleasant and answered any questions I had willingly.
The staff are all really nice and look after her and all...
I would recommend Penerley without any hesitation.
A wonderful review to read, thank you for your kind words. Mum took some time to settle but we put plans in place to make bed time more relaxing with her hot milk and bath and it has worked a treat! It is lovely to learn that you both feel more relaxed, especially when leaving it can be hard...
A wonderful review to read, thank you for your kind words. Mum took some time to settle but we put plans in place to make bed time more relaxing with her hot milk and bath and it has worked a treat! It is lovely to learn that you both feel more relaxed, especially when leaving it can be hard however the team do a great job in ensuring Mum is entertained and distracted as well as relaxed and calm ensuring her anxiety does not peak. We all enjoy your frequent visits and chats with yourself and Mum, theres always a story to be told!
On my mum's birthday the staff at Penerley served us tea and birthday...
It made it a very special afternoon and my mum really enjoyed herself.
Thank you so much for your kind words, I am glad the team at Penerley provided outstanding attention to detail and a wonderful day for your Mother and her visitors. I will pass your words of gratitude to the team!
She had a very enjoyable day. Penerley is a lovely care home, and all the staff are caring people.
She had a very enjoyable day. Penerley is a lovely care home, and all the staff are caring people.
Thank you for your lovely review, especially regarding Mums 95th Elvis themed Birthday. We always pride ourselves in delivery person centered care to each and every one of our residents and glad to hear that we succeeded that in the Elvis theme! Thank you for always being so supportive to the Penerley Lodge Team! I will be sure to pass your gratitude to them.
All care staff went above and beyond to make my mother's special Birthday celebration a happy and memorable day for her and the family. They take great care on a daily basis ensuring she is well looked after, all her needs are met and that she feels comfortable and relaxed.
All care staff went above and beyond to make my mother's special Birthday celebration a happy and memorable day for her and the family. They take great care on a daily basis ensuring she is well looked after, all her needs are met and that she feels comfortable and relaxed.
I am delighted to read that we fulfilled your families expectations in giving your Mother a wonderful 90th Birthday, nothing would be possible without the support from you as families and we are so very lucky at Penerley Lodge to have families like yourselves that have so much input. I will ensure the whole team have sight of your wonderful review and will pass your commendations to them.
I am a regular visitor to Penerley Lodge and always find the staff very friendly. We love to go to all the events and Christmas was wonderful. Presents for all! Mum's always kept clean and tidy. Me and my family are happy Mum is being well looked after.
I am a regular visitor to Penerley Lodge and always find the staff very friendly. We love to go to all the events and Christmas was wonderful. Presents for all! Mum's always kept clean and tidy. Me and my family are happy Mum is being well looked after.
Thank you for your kind words, we are so glad to learn you are happy with the care provided to your mum and of course how you love attending Penerley Lodge Events'. We will be sure to see you at our next event!
My nan has just been accepted to Penerley Lodge. Obviously this is a such a stressful time for my nan and her family. I visited her and was very happy with the home and the staff seem great. It's early days but I feel positive about the situation.
My nan has just been accepted to Penerley Lodge. Obviously this is a such a stressful time for my nan and her family. I visited her and was very happy with the home and the staff seem great. It's early days but I feel positive about the situation.
Thank you for your review. I am very happy to hear your positive first impressions of Penerley Lodge. Rest assured your nan will continue to be happy with us, she has settled very well. We look forward to welcoming you again soon.
I've had good relations with the team at Penerley since Mum went in to stay permanently. It's always devastating managing the process but the staff have been great along with the management team. Obviously, the situation isn't ideal, Mum doesn't want to be there but with her dementia there really...
Mum has a nice room, with an en-suite and she's making friends and family are close by so we get to take her out regularly and keep an eye on her. It's always tricky getting the balance right as mum is quite capable of wanting to make a cup of tea but health and safety and the wide range of conditions other residents have means she can't have that freedom which is understandable. For us moving mum into Penerley was devastating but we know she's safe and being looked after and that's the best you can hope for in these situations. It's not a huge place but I'd like to see a smaller quiet TV/reading room away from the main lounge and bustle.
Thank you for your commendations of our services; we sincerely appreciate it. We prioritized the safety and well-being of our residents. We intend to uphold the standard and ensure your satisfaction! Thank you for selecting Penerley!
My father spent the last four years of his life in Penerley Lodge and I am very happy that he did. The staff members were caring and compassionate, and a genuine rapport was built with him. He was well looked after, clean, and comfortable, and communication about any doctors or hospital...
My father spent the last four years of his life in Penerley Lodge and I am very happy that he did. The staff members were caring and compassionate, and a genuine rapport was built with him. He was well looked after, clean, and comfortable, and communication about any doctors or hospital appointments which he had were good. We were always welcomed when we visited, and when my father sadly passed away, his friends from Penerley Lodge were brought along to attend his funeral. Along with the lovely floral tribute which was also sent, this exceeded our expectations. We will always be grateful to Penerley Lodge for the care which they provided to my father.
Thank you for your excellent review. We have relayed your commendations to our team. It was great trusting us to care for your dad. Penerley Lodge Care Home is committed to delivering exceptional experiences to all residents, and they will be pleased to learn that they have succeeded with you. We value feedback to assist us in enhancing our services.
I usually visited a least twice a week and was made to feel very welcome,...
Many thanks to you all for the support and care you gave my mum and family.
Thank you very much for your kind review. It is lovely to read that you were happy with the care your mum received. Your mum was a big part of Penerley Lodge with both residents and staff being very fond of her. We are glad that we acheived giving the highest standards of care whilst Mum was with...
Thank you very much for your kind review. It is lovely to read that you were happy with the care your mum received. Your mum was a big part of Penerley Lodge with both residents and staff being very fond of her. We are glad that we acheived giving the highest standards of care whilst Mum was with us, especially towads the end of her life. I will be sure to pass this review to all staff and praise them for their dedication to providing an excellence in care.
Penerley Lodge is the place where your loved ones will be cared for as you do for them at home. My mum spent nearly three years at Penerley and with exceptional care from the ladies in the kitchen, housekeepers and maintenance guy to the head carers, she flourished. Outstanding staff! The support I...
Penerley Lodge is the place where your loved ones will be cared for as you do for them at home. My mum spent nearly three years at Penerley and with exceptional care from the ladies in the kitchen, housekeepers and maintenance guy to the head carers, she flourished. Outstanding staff! The support I received in Mum's last days was something I will never forget. Thank you, everyone, at Penerley Lodge.
Thank you for your highly appreciated kind comments! We are pleased to have provided care for your mother and to observe that your family had a high level of confidence in our team. Both the staff and residents held profound affection for your mother. She showed outstanding kindness and generosity...
Thank you for your highly appreciated kind comments! We are pleased to have provided care for your mother and to observe that your family had a high level of confidence in our team. Both the staff and residents held profound affection for your mother. She showed outstanding kindness and generosity and consistently engaged in conversations about her family. We are really pleased to learn that we have successfully assisted you in attaining your objectives, which include providing care for your mother. Rest assured that we will distribute this review to all staff and management.
The staff are very friendly and helpful. The care manager, general manager and admin are all a huge asset to this place. They are all so helpful and go above and beyond to ensure Mum is happy. Excellent communication between the home and myself, they will call to check/clarify things. There is a...
The staff are very friendly and helpful. The care manager, general manager and admin are all a huge asset to this place. They are all so helpful and go above and beyond to ensure Mum is happy. Excellent communication between the home and myself, they will call to check/clarify things. There is a lady who is also very lovely and always willing to help.
Greetings, Makeda, We appreciate your effort in providing us with an exceptional review. We are delighted to learn that you were content with the level of care we provided. We are dedicated to providing exceptional service, and your feedback serves as a valuable source of motivation for our team.
What I can see is the staff are brilliant, hygiene wise it is five stars. My uncle is looked after very well and he is very happy to be in Penerley Lodge.
What I can see is the staff are brilliant, hygiene wise it is five stars. My uncle is looked after very well and he is very happy to be in Penerley Lodge.
We were absolutely delighted to receive your 5-star review! We'll be sure to pass your kind words on to our dedicated staff team to inspire their ongoing commitment to excellence.
we were pressured to pay extra for 1:1 care, having been reassured that they were able to cater for dementia.
we were pressured to pay extra for 1:1 care, having been reassured that they were able to cater for dementia.
We greatly appreciate you bringing this to our attention. Please understand that your situation was unique. As other evaluations attest, we have a reputation for assuming responsibility and demonstrating profound concern for our residents. While rectifying past errors may be unattainable, I am...
We greatly appreciate you bringing this to our attention. Please understand that your situation was unique. As other evaluations attest, we have a reputation for assuming responsibility and demonstrating profound concern for our residents. While rectifying past errors may be unattainable, I am fully committed to improving the quality of care our staff provides to residents with dementia. We have implemented a rigorous questionnaire that will allow family members to provide extensive information regarding the difficulties they encounter while providing in-home care for their loved ones. Additionally, we have considered a thorough assessment in situations where a family member is moving straight from their home to the residential care facility. Until then, I would like to extend my sincerest apologies on behalf of the entire team.
Good feeling on the inital viewing and the residents all looked happy and well cared for. The staff look happy and enjoy their work and good interactions with residents.
Good feeling on the inital viewing and the residents all looked happy and well cared for. The staff look happy and enjoy their work and good interactions with residents.
I hope that when the time does arrive for me to seek assisted living that I may be fortunate...
I hope that when the time does arrive for me to seek assisted living that I may be fortunate enough to come here.
We would always welcome you when the time arrives!
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Trish Mukandara is the Head of care at Penerley Lodge. She is conscientious, competent and a caring person who displays a friendly and approachable...
Trish Mukandara is the Head of care at Penerley Lodge. She is conscientious, competent and a caring person who displays a friendly and approachable manner at all times; she also has the experience of communicating with a diverse range of multidisciplinary teams in a professional and diplomatic manner at all times and in a variety of different situations. Always expressing patience, commitment and tact in any given situation.
Trish joined Penerley Lodge in 2018 after previously working in the health and social care sector, specialising in mental health and palliative care.
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 28 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
7.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penerley Lodge Care Centre to verify any information. View our terms and conditions. Penerley Lodge Care Centre has an Enhanced Service -what an Enhanced Service includes.