Penerley Lodge Care Centre

My brother has been a resident for a little over a year. After a recent stay in the hospital, he has returned to the home. He was so happy to be back at the home and the care has been utterly brilliant. He now needs more care than before and this has been provided by the excellent carers. Their attention to detail is exceptional and I thank them all from the bottom of my heart. It's as if the staff are members of my family.

We, as a family, are very pleased with Penerley Lodge. All the staff looked after my dad very well.

Communication is excellent and my sister is being looked after very well.

Always very friendly staff and helpful. Residents are friendly and happy when I visit. The home is kept very clean.

My mother has been a resident at Penerly Lodge for over a year now. The staff are considerate, kind, caring, helpful and understanding towards my mother and, whenever I phone or visit, with me as well. I am very happy that she is at this care home as her Alzheimer's is progressed and she's difficult to deal with sometimes.

Penerley Lodge is a wonderful care home. When mum needed to come into a care home after a fall at home we didn't have any choice of homes because of Covid, but we hit the jackpot with Penerley Lodge. The staff are very caring and helpful and I know mum is well looked after there. She has a lovely big room with all her photos from home. Very clean and well presented.

I can only comment on the last 6 months to which I am 100% happy with the service provided. Staff have gone out of their way to assist both my sister and myself. Due to covid restrictions, I have not seen my sister's room and she is not taking active part in activities.

When visiting my brother, staff were welcoming with a pleasant attitude. In the medical room, we were tested for covid. We were then taken to a clean comfortable room and were offered refreshments. My brother was well-groomed and looked as if he had gained weight and looked the best I had seen him in years. My brother did not mix well with others in recent years but was telling me how he now enjoys the activities. I am sure all my brother's needs are met. Our thanks go to all the staff.

My mother-in-law was placed here last November following 10 years of looking after her and finally having to succumb to the very difficult decision of putting her into a home. The staff here are absolutely wonderful - we cannot praise them highly enough. The kindness shown towards both her and us was amazing. When she was taken ill while on holiday, several of the staff stayed at the hospital with her while her daughter popped home and this was very late into the evening - this is above and beyond their duties and for this, we thank them very much. Following a long illness, my mother in law died there and again their kindness went above and beyond. I would highly recommend this home just on the staff and the wonderful care they give. Thank you to all the staff that work tirelessly to look after their clients.

Penerley Lodge is the perfect place for our friend to be. It caters to her needs in a lot of ways. Staff are friendly, efficient and ready to help. The resident/friend, who lives in Penerley Lodge, likes the food, has a lovely room and likes the staff. Attending the general meeting was very informative. Families of residents were encouraged to 'have their say'. Delighted that Penerley Lodge is available.

Overall very happy with the service. Quite a high turnover of carers but can understand why. In three years mum has been here there have been four different managers. The present manager is great and has made significant changes for the best.

Everyone is friendly and caring. They do activities with the residents all the time, like crafts and quiz days.

I would recommend this care home to others. The staff are approachable, kind and helpful. The home is clean and well lit and from my observation, the residents are well cared for.