Welcome Care Home

26/28 Fordel, Catford, London SE6 1XP
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9.6 10 Reviews
  • Welcome Care Home, London
The Welcome Home provides both personal and highly professional care in a friendly and homely environment.

The home is a converted double fronted end-of-terrace house set in a residential street close to many local shops and a short bus ride to the main shopping areas of Catford and Lewisham. They have a very good rapport with relatives, friends and external health providers.

The Welcome Care Home believes in providing a home from home environment and applying a holistic approach to care that is person centred and embraces all aspects of life. Where each human being is defined by and deserving of human rights.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 15 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fee Information provided apon request

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • Welcome Care Homes Ltd

Person in charge

  • Andrew Newland (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • By Arrangement
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Welcome Care Home Reviews (10)

9.6

Welcome Care Home has a Review Score of 9.6 (9.649) out of 10, based on 8 reviews in the last 2 years. Over all time Welcome Care Home has 10 reviews.

Overall Experience

  • 9
  • 1
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Date Published

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5
8
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Review from Julie W (Daughter of Resident) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at The Welcome Care Home for 2.5 years. She was very happy there I can only thank them for the love, care and support they gave her and me. I was always made very welcome and encouraged to join in with mum with what ever activity was going on. All her friends and family that visited
her were very impressed with the staff and the care that she received. I have no hesitation in recommending The Welcome Care Home.

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Review from D H (Friend of Resident) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Welcome Care Home understood my friend and did their utmost to respond to her needs. The staff, and other residents, became her family and provided her with the company and support she needed. My friend enjoyed the activities provided such as the entertainer and going to the day centre.
I know my friend will be missed.

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Review from Ruth B (Wife of Resident) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good stay here for respite. Was well looked after. They did their best to make my husbands two weeks comfortable and happy. They asked about foods he liked and things he liked to do and catered as best they could to these things.
Communication was excellent I had phone calls most days to keep
me updated and reassured about how things were. I visited most days at whatever time suited me and was always met with a warm welcome. They did some nice activities and outings with my husband while he was there. During and after his stay there they gave me some ideas and advice on things that could help my husband.

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Review from Deborah M (Daughter of Resident) published on 4 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum visited for two weeks respite, she has severe vascular dementia and needs 24 hour supervision.
I was very impressed with the communication between the manager and both myself and my mums live in carer.
Any concerns, and they called.
Even though it was such a short stay, they were interested
in the things she likes to do so they could try and make her stay as pleasant as possible.
Concerned about her cough they arranged a chest x-ray.
My mum enjoyed her time there.
I would happily recommend this small friendly home.

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Review from Susan B (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home. The level of care and support for my mum was amazing. They went above and beyond to make her comfortable and happy. Although there were times when she could be a little bit difficult the staff remained very kind, caring and professional. Meals are very good and varied. Some
of the staff even went to see her when she was in hospital recently. I am just sorry that she now has to go into a nursing home, and I hope it will be comparable to The Welcome Care Home.

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Review from G M (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated well in a family-like environment. All the residents share two living rooms, one with soft, relaxing music and the other with TV. They get their medication properly and on time, and their food is well-cooked (I was treated a few times, and I can say it was delicious). Everything is
clean and decent. The Welcome Care Home is a good choice when, for whatever reason, there is no family house for older people.

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Review from Michael B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish that we found Welcome Care Home sooner. Dad was so happy there and all the staff were caring, understanding, supportive and professional at all times. Dad was not always the easiest of characters to deal with but the patience and understanding delivered by the staff helped get us all through
some difficult times.

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Review from Suzy B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Welcome Care Home is a friendly, efficient care home that looks after its residents to a high standard. The staff are lovely and take time to get to know their residents' likes and dislikes. They entertain them or take them out for a day trip, or go to a local venue where other care home residents
also go and they are all entertained by a lively, hard-working team of people, getting them to sing, dance, play bingo and interact with each other.
I would thoroughly recommend the Welcome Care Home to others.

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Review from Ian W (Son of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Welcome Care Home for just short of a year and I would have no qualms in recommending this establishment.
The staff are attentive, friendly and caring and work in an efficient and well-managed setting.
Very pleased that they were able to accept my mother at this
stage of her life.
Thank you.

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Review from Karen A (Daughter of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been resident in Welcome home for the past three years and I cannot rate the home and the staff highly enough. Without exception the staff are kind, caring and really know individual residents well. They work tirelessly and yet remain cheerful. The home was in need of some TLC and this
could be off putting when looking for residential care, however, there has been a huge improvement over the past year. Meals are varied and individual likes and dislikes are catered for. I often visit unexpectedly and yet my dad is always smart clean and content - I can ask for no more

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Welcome Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Welcome Care Home is calculated as follows: ( (79 Excellents x 5) + (14 Goods x 4) ) ÷ 93 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Welcome Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Welcome Care Home

What types of Care is Welcome Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Welcome Care Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Welcome Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Welcome Care Home to the centre of London?

7.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Welcome Care Home to verify any information. View our terms and conditions. Welcome Care Home has an Enhanced Service - more info.