26/28 Fordel, Catford, London SE6 1XP
Owner: Mrs M Newland
Person in charge: Constance Mandaza (Manager)
Local Authority / Social Services: London Borough of Lewisham Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: By Arrangement.
Single Rooms: 15
Rooms with ensuite WC: 15
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Welcome Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Welcome Care Home has a Review Score of 6.1 (6.084)
The Review Score of 6.1 (maximum of 10) for Welcome Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Welcome Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Welcome Care Home is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.667 Points relating to the number of positive Reviews for Welcome Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3 Target = 0.333 , then divided by 2 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Karen A (Daughter of Resident) on Thursday 24 March 2016. Relates to March 2016.
My dad has been resident in Welcome home for the past three years and I cannot rate the home and the staff highly enough. Without exception the staff are kind, caring and really know individual residents well. They work tirelessly and yet remain cheerful. The home was in need of some TLC and this could be off putting when looking for residential care, however, there has been a huge improvement over the past year. Meals are varied and individual likes and dislikes are catered for. I often visit unexpectedly and yet my dad is always smart clean and content - I can ask for no more
How likely would you be to recommend Welcome Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Welcome Care Home