






The Welcome Home provides both personal and highly professional care in a friendly and homely environment.
The home is a converted double fronted end-of-terrace house set in a residential street close to many local shops and a short bus ride to the main shopping areas of Catford and Lewisham. They have a very good rapport with relatives, friends and external health providers.
The Welcome Care Home believes in providing a home...
Care Provided by Welcome Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 15 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Pre-assessment Dependant
The price(s) shown are provided by the care home. Contact Welcome Care Home for full pricing details and T&Cs.
Contact Welcome Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Welcome Care Homes Ltd
- Private Owned
Person in charge
- Andrew Newland (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (13)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Open Door Policy. Night Stay over by arrangement and assessment
Parking
- Off Road Parking Via Driveway
Welcome Care Home Reviews (12)
Welcome Care Home has a Review Score of 9.5 (9.540) out of 10, based on 7 reviews in the last 2 years.
Over all time Welcome Care Home has 12 reviews.
Lovely staff very helpful and caring to every resident it's a happy home with lots of of activities going on just a happy place they try there best with everyone Andrew runs a good home they have time for everyone
The care home provides a friendly and supportive environment, and the staff work hard to meet residents' needs. Dad had settled in very well and his needs were always met, and also enjoyed the activities the care home had to offer. Overall Welcome Care Home is a caring home with room for minor improvements, but I sincerely appreciated the love care warm and help they offered to my dad
My mum was a resident at The Welcome Care Home for 2.5 years. She was very happy there I can only thank them for the love, care and support they gave her and me. I was always made very welcome and encouraged to join in with mum with what ever activity was going on. All her friends and family that visited her were very impressed with the staff and the care that she received. I have no hesitation in recommending The Welcome Care Home.
The staff at Welcome Care Home understood my friend and did their utmost to respond to her needs. The staff, and other residents, became her family and provided her with the company and support she needed. My friend enjoyed the activities provided such as the entertainer and going to the day centre. I know my friend will be missed.
Communication was excellent I had phone calls most days to keep me updated and reassured about how things were. I visited most days at whatever time suited me and was always met with a warm welcome. They did some nice activities and outings with my husband while he was there. During and after his stay there they gave me some ideas and advice on things that could help my husband.
I was very impressed with the communication between the manager and both myself and my mums live in carer.
Any concerns, and they called.
Even though it was such a short stay, they were interested in the things she likes to do so they could try and make her stay as pleasant as possible.
Concerned about her cough they arranged a chest x-ray.
My mum enjoyed her time there.
I would happily recommend this small friendly home.
I cannot fault this home. The level of care and support for my mum was amazing. They went above and beyond to make her comfortable and happy. Although there were times when she could be a little bit difficult the staff remained very kind, caring and professional. Meals are very good and varied. Some of the staff even went to see her when she was in hospital recently. I am just sorry that she now has to go into a nursing home, and I hope it will be comparable to The Welcome Care Home.
Mum was treated well in a family-like environment. All the residents share two living rooms, one with soft, relaxing music and the other with TV. They get their medication properly and on time, and their food is well-cooked (I was treated a few times, and I can say it was delicious). Everything is clean and decent. The Welcome Care Home is a good choice when, for whatever reason, there is no family house for older people.
We wish that we found Welcome Care Home sooner. Dad was so happy there and all the staff were caring, understanding, supportive and professional at all times. Dad was not always the easiest of characters to deal with but the patience and understanding delivered by the staff helped get us all through some difficult times.
I would thoroughly recommend the Welcome Care Home to others.
The staff are attentive, friendly and caring and work in an efficient and well-managed setting.
Very pleased that they were able to accept my mother at this stage of her life.
Thank you.
My dad has been resident in Welcome home for the past three years and I cannot rate the home and the staff highly enough. Without exception the staff are kind, caring and really know individual residents well. They work tirelessly and yet remain cheerful. The home was in need of some TLC and this could be off putting when looking for residential care, however, there has been a huge improvement over the past year. Meals are varied and individual likes and dislikes are catered for. I often visit unexpectedly and yet my dad is always smart clean and content - I can ask for no more
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Welcome Care Home.
There are no upcoming events for Welcome Care Home.
Awards / Recognitions (1)
- 01 Nov 2025Recipient: Welcome Care Home
Accreditations
There are no accreditations posted yet for Welcome Care Home.
Meet the Team (4)

Andrew is a Director and the Registered Manager of the Welcome Care Home. He also provides support with all accountancy services, maintenance, Health and Safety, Fire Safety and IT support and is the lead for data protection and information governance. Andrew’s background is in accountancy and IT systems, with experience working for establishments such as The Woolwich, Dow Jones and Financial Times. Andrew has been working with the Welcome Care Home since its inception 35 years ago. After gaining experience within the scope of Deputy Manager, Andrew has taken over the reins as the full time Registered Manager since July 2024.
Andrew has a real passion for care. For his pastimes, he enjoys running, golf and snooker. Andrew has a strong passion for supporting Veterans of the Armed Forces. As such is the Lead Welcome Care Home Veterans Champion, having some exposure with the Royal Engineers in 1993.

Mrs Newland has extensive experience as a nurse in various wards, as a clinical nurse tutor and as a district nurse caring for the elderly in their home. Margaret opened the Welcome Care Home with her husband and co-founder, Louis in 1992.
"At all times, at the core of the philosophy of the home has been a holistic approach; an attitude of caring for an individual rather than treating an illness"

Group Christmas Picture

Senior Health Care Assistant Lilly and Andrew.
Frequently Asked Questions about Welcome Care Home
What types of Care is Welcome Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Welcome Care Home have?
There are 13 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Welcome Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Welcome Care Home to the centre of London?
7.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Welcome Care Home to verify any information. View our terms and conditions. Welcome Care Home has an Enhanced Service -more info.