Emerson Court

129 Wingletye Lane, Hornchurch RM11 3AR

Emerson Court has a qualified and trained team of staff who are fully resourced and supported in catering for the needs of each individual resident.

Ensuring each individual's safety and comfort, the service specialises in many complex needs which can include dementia and end-of-life care, as well as offering respite and day care.

Home-cooked meals are made to be nutritious and popular, taking on board any dietary requirements, which residents can enjoy in the main lounge, their bedroom or the conservatory. The interior is ideal for those with reduced mobility and there are numerous activities to enjoy.

Owner: Peter Warmerdam

Person in charge: Peter Warmerdam (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Subject to Assessment. Ages 60+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Dutch, Polish, Portuguese

Single Rooms: 21

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £700 – £800 (These prices are only a guideline, please contact Emerson Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Emerson Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.6 (maximum of 10) for Emerson Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Emerson Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.767 for Emerson Court is calculated as follows: ( (48 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.863 Points relating to the number of positive Reviews for Emerson Court is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.2 Target = 0.476 , then divided by 2 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.6 Emerson Court has a Review Score of 6.6 (6.630) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Emerson Court?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Emerson Court

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Relative of Resident/Service User
    1

My mother has lived her for two years and she always seems very contented. It is a small, friendly home with a living room, dining room, conservatory and a summer house. The care needs of each individual resident appears to be well addressed by the compassionate staff. The management team welcome comments and are always available. As a family, we are happy with the care our mother is receiving

How likely would you be to recommend Emerson Court? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

The staff are caring and professional. My father is happy in the home and says the staff are very good. The staff keep my father's appearance neat and tidy. The standard of hygiene and meals served is exceptional.

How likely would you be to recommend Emerson Court? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was a resident here for nearly 16 years and throughout her time there her care and support from all staff was brilliant. We cannot praise this Home enough for everything they have done in the past and also the support they have given us as a family. I do not know how I would have coped especially at the end of her life without their support and the care they gave my Mum in the last weeks of her life.

My gratitude goes to everyone at Emerson Court and we will still visit them in the future as it feels so much part of our lives.

How likely would you be to recommend Emerson Court? Extremely Likely

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Average Rating:   5 out of 5

We got her into this home and couldn't find any fault what so ever. She was truly cared for until she passed away. The staff even went to see her in hospital and attended her funeral. All the staff and management are so caring and helpful. A lovely residential home.

How likely would you be to recommend Emerson Court? Extremely Likely

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Average Rating:   5 out of 5

My Mother arrived at Emerson Court having been through the NHS mental health assessment process. Having lasting Power of Attorney, my brother and I visited many care homes in our area but we soon realised that this establishment went beyond the norm in that we witnessed a sense of premier caring, attention and professionalism, duly delivered by the Manager and his team of excellent staff. They immediately kept a very close detailed watch over our mother deploying longstanding knowledge of care generally not visible in other establishments. We are thrilled that Mum's general mental and physical health is much improved, she is now well settled and feels safe and secure. Well done to the team!

How likely would you be to recommend Emerson Court? Extremely Likely

Overall Standard

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Cleanliness

Treated with Dignity

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Average Rating:   4.9 out of 5

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