Dalemead Care Home Ltd

The care staff are friendly and genuinely caring. The health care is exemplary and the food good. My mother is as happy here as it's possible to be in her difficult circumstances and we can all relax knowing she is in the best place for her.

My mother came to Dalemead as she was no longer able to live alone at home with dementia. Prior to her moving in, she trialled two weeks in another care home. What struck me at Dalemead was that in general the lounge, even though full of residents with varying levels of dementia, was much calmer than the previous care home. Family run, the deputy manager seeks to update me every time I visit and there is a homely atmosphere and a sense of community. In the summer, my mother enjoys the garden. The staff turnover is extremely low and they do their best to accommodate every time I visit and would like her transferred to a wheelchair so I can spend time with her upstairs in her room, or downstairs in the orangery.

Thank you for all the care you take of the residents, keeping them warm, personal care, medication, food and the events you organise. We also appreciate the time you spend in keeping family the family in touch with things happening at Dalemead and our relative. Many thanks.

It was a hard decision to move Dad into a care home and we feel very lucky and pleased that this is going so well.

My mother has been a resident for 4 years now. During that time, unsurprisingly, her health has deteriorated but the staff at Dalemead have managed her care very well. Communication is good. The staff turn over is extremely low which means that both mum and we as a family know her carers well and they know us well. The home has a nice, calm and friendly feel to it. We have no doubt that mum is safe and in good hands.They put on activities for residents which are great, especially singing with John and Sally. It is wonderful to see how music brings such joy. I like that fact that it is a family owned and run home and not a big chain. Visitors are always welcomed. It is a difficult decision to place a loved one in a care home but I would recommend Dalemead to anyone who needs to.

I have been very happy with the service provided by Dalemead care home for my mother who became unable to look after herself at home mainly due to old age. The staff have been very kind to her and good at passing on information about her when we visit. I feel she is being safely cared for. Although she now has been diagnosed with dementia and does not really know where she is she often comments (unprompted) that it is a nice place and she likes being there. This is very reassuring.

When my husband's care needs became too complex for him to be cared at home, I visited a number of care homes locally. Visiting Dalemead I knew it was different from others. Family run, with a sense of community was immediately obvious. My husband has settled well, thanks to the excellent dedicated staff. His progressive dementia has meant that his speech is poor, but his needs are well interpreted by the caring staff. He is enjoying the activity sessions, in particular the art class and chair based keep fit. Even after the short amount of time my husband has been at Dalemead, I am certain it was the right decision to choose this very special care home.

My mother has been a resident for almost two years. During this time I have been delighted with the care of the patients and management of the home. The staff are kind towards the patients and treat them with respect. I have a strong relationship with the management team who keep me abreast of any issues with my mother be it minor bumps or mood issues or eating/drinking challenges. Whilst the home is not modern it feels homely. The team make great efforts to keep the residents entertained through regular activities. I'm so pleased we found Dalemead.

We are lucky to have such wonderful people looking after our elderly when it gets too much for us.

The best decision I ever made on behalf of my mum was to choose Dalemead. She was a resident on Orchid ward. You will be glad you chose Dalemead. It's a totally wonderful care home.