Dalemead Care Home Ltd

10-12 Riverdale Gardens, Twickenham TW1 2DA
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9.2 9 Reviews
  • Dalemead Care Home Ltd, Twickenham
Dalemead is a private, independent, family-run care home registered to accommodate up to 49 older people who are mentally frail. It is located in a quiet, leafy residential area on the Twickenham side of Richmond Bridge, close to the River Thames and within walking distance of local shops and amenities. The home was established in 1942 to support older people displaced during the Second World War. Originally run by the Red Cross, responsibility later passed to the London County Council and subsequently to the Royal Borough of Kensington and Chelsea. In 1989, the current owner purchased Dalemead, and it has since operated as a private, independent care home.

As residents’ needs evolved, Dalemead applied for a variation in its registration in 2001 to specialise in caring for mentally frail older people. The home combines spacious Victorian architecture with modern facilities and consists of two sympathetically extended houses. Residents live in four small group settings, each with its own lounge, dining area and dedicated care team. Dalemead also benefits from a beautiful orangery overlooking a stunning garden, providing a calm and welcoming space for residents and visitors. The home aims to create a warm, homely environment where residents are supported with dignity, independence and individuality.
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Care Provided by Dalemead Care Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Fees are reviewed each April and usually increase in line with inflation. The fees exclude chiropody, hairdressing, dry cleaning, newspaper and delivery costs, and escort duty.

These prices are only a guideline, please contact Dalemead Care Home Ltd to find out the exact price for your requirements.

Contact Dalemead Care Home Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dalemead Care Home Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Dalemead Care Home Ltd
  • Privately Owned

Person in Charge

  • Anwar Phul (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)

Visiting

  • Visits are not restricted to set times. However, visitors are generally asked to avoid mealtimes in order to respect the dignity and privacy of other clients. Where this is not possible, alternative arrangements can be made in advance.

Parking

  • Parking available on forecourt

Dalemead Care Home Ltd Reviews (9)

9.2

Dalemead Care Home Ltd has a Review Score of 9.2 (9.173) out of 10, based on 8 reviews in the last 2 years.
Over all time Dalemead Care Home Ltd has 9 reviews.

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Total of 9, showing 1-9
Review from C W (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Dalemead as she was no longer able to live alone at home with dementia. Prior to her moving in, she trialled two weeks in another care home. What struck me at Dalemead was that in general the lounge, even though full of residents with varying levels of dementia, was much calmer than
the previous care home. Family run, the deputy manager seeks to update me every time I visit and there is a homely atmosphere and a sense of community. In the summer, my mother enjoys the garden. The staff turnover is extremely low and they do their best to accommodate every time I visit and would like her transferred to a wheelchair so I can spend time with her upstairs in her room, or downstairs in the orangery.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you so much for taking the time to write such a lovely review. We really appreciate it. Your feedback makes a huge difference and helps us to continue improving our service
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Review from I J (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for all the care you take of the residents, keeping them warm, personal care, medication, food and the events you organise. We also appreciate the time you spend in keeping family the family in touch with things happening at Dalemead and our relative. Many thanks.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you for taking the time to write such a thoughtful review about the care provided. It is greatly appreciated and has been shared with the team.
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Review from J N (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many years of care in his own home, Dad moved into Dalemead to be closer to family. It didn't take him long to adjust, and he immediately appreciated having the constant care (rather than when he was home alone, bed-bound, between carers visits).
Dad's condition slightly improved after he moved
in, because of the care and attention of the staff.
He has now been in Dalemead for 2 years and we are so pleased he is there. Most of the staff are super friendly and kind (a couple do their jobs efficiently without chatting, and I think Dad appreciates a mix). He is very well cared for physically and medically with regular GP visits and excellent communication. He has never been a sociable person and prefers his own company, listening to the radio and music. The staff organise this for him. The owners and management know every resident and value everyone.
It was a hard decision to move Dad into a care home and we feel very lucky and pleased that this is going so well.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdYour review is greatly appreciated and will be shared with our team. It is never taken for granted, and we are truly grateful for the time and thought you have given. Your feedback means a great deal to us and supports our commitment to providing excellent care.
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Review from Paloma D (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 4 years now. During that time, unsurprisingly, her health has deteriorated but the staff at Dalemead have managed her care very well. Communication is good. The staff turn over is extremely low which means that both mum and we as a family know her carers well and they
know us well. The home has a nice, calm and friendly feel to it. We have no doubt that mum is safe and in good hands.They put on activities for residents which are great, especially singing with John and Sally. It is wonderful to see how music brings such joy. I like that fact that it is a family owned and run home and not a big chain. Visitors are always welcomed. It is a difficult decision to place a loved one in a care home but I would recommend Dalemead to anyone who needs to.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you very much for taking the time to write a review. It is greatly appreciated and truly valued by our team.
Your feedback will be extremely helpful to future clients and families who are looking for placements and care home support. Reviews like yours play an important role in helping others make informed decisions with confidence.
We are grateful for your kind words and for placing your trust in our service.
With sincere thanks and best wishes,
Dalemead Care Home Team
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Review from Marilyn S (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the service provided by Dalemead care home for my mother who became unable to look after herself at home mainly due to old age. The staff have been very kind to her and good at passing on information about her when we visit. I feel she is being safely cared for. Although
she now has been diagnosed with dementia and does not really know where she is she often comments (unprompted) that it is a nice place and she likes being there. This is very reassuring.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you so much for taking the time to write such a lovely review of Dalemead Care Home. Your kind words truly mean a great deal to us and to the whole team.
We are delighted to hear that your experience has been a positive one, and your feedback is greatly appreciated. It is always encouraging for our staff to know their care and dedication have made a difference.
Thank you again for your support and for sharing your experience.
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Review from Rita S (Wife of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband's care needs became too complex for him to be cared at home, I visited a number of care homes locally. Visiting Dalemead I knew it was different from others. Family run, with a sense of community was immediately obvious. My husband has settled well, thanks to the excellent dedicated
staff. His progressive dementia has meant that his speech is poor, but his needs are well interpreted by the caring staff. He is enjoying the activity sessions, in particular the art class and chair based keep fit. Even after the short amount of time my husband has been at Dalemead, I am certain it was the right decision to choose this very special care home.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you very much for taking the time to write such a positive review of Dalemead Care Home. We truly appreciate your kind words and are delighted to hear about your positive experience.
Your feedback means a great deal to our team and serves as wonderful encouragement to continue providing the highest standard of care and support to our residents and their families.
Thank you again for your thoughtful comments and support.
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Review from Rigby W (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost two years. During this time I have been delighted with the care of the patients and management of the home. The staff are kind towards the patients and treat them with respect. I have a strong relationship with the management team who keep me abreast of any issues
with my mother be it minor bumps or mood issues or eating/drinking challenges. Whilst the home is not modern it feels homely. The team make great efforts to keep the residents entertained through regular activities. I'm so pleased we found Dalemead.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you so much for taking the time to leave such a kind review. Were delighted to hear about your positive experience and your lovely feedback means a great deal to our team. Well be sure to share your comments with everyone involved.
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Review from Bill T (Cousin of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review refers to our elderly gentleman cousin-in-law whose time in Dalemead was short but his last few days were well cared for by wonderful staff.
We chose Dalemead for this gentleman as a result of the wonderful care given to our other elderly cousin during the most difficult covid times of
2020-21 when nothing was too much for the management and team to whom we owe so much gratitude.
Privately run, it provides a safe and caring space for those who have lost the ability to live independently.
We are lucky to have such wonderful people looking after our elderly when it gets too much for us.
Reply from Amreen Phul, Admin at Dalemead Care Home LtdThank you very much for taking the time to write such a positive review of Dalemead Care Home. We truly appreciate your kind words and are delighted to hear about your positive experience.
Your feedback means a great deal to our team and serves as wonderful encouragement to continue providing the highest standard of care and support to our residents and their families.
Thank you again for your thoughtful comments and support.
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Review from Anna S (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from staff who really do a great job with nice surroundings. They even took my mum to church for many years on Sundays with taxis I booked for her. Care that goes above and beyond. My mum was resident from September 2017 - January 2024 and always I found the care and staff to be of the
highest quality. I could regularly video call her through the activities organiser. They had a guitarist who played classic songs on request on a Friday in the lovely light Orangery room. Really cheerful surroundings. I was always offered a drink by the staff when I arrived. Could get hand cream to massage my mum's hands given to me for instance.
The best decision I ever made on behalf of my mum was to choose Dalemead. She was a resident on Orchid ward. You will be glad you chose Dalemead. It's a totally wonderful care home.
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Current Review Score: 9.2 (9.173)

Overview of Review Score

The Review Score of 9.2 (9.173) out of 10 for Dalemead Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Dalemead Care Home Ltd is calculated as follows: ( (67 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 92 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.466 Points relating to the number of positive Reviews for Dalemead Care Home Ltd is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 8 Positive Reviews ÷ 9.8 = 0.816
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Dalemead Care Home Ltd

What types of Care is Dalemead Care Home Ltd registered for?

Older Person Care, Dementia & Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dalemead Care Home Ltd have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Dalemead Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalemead Care Home Ltd to the centre of Twickenham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dalemead Care Home Ltd to verify any information. View our terms and conditions. Dalemead Care Home Ltd has an Enhanced Service - more info.