What types of Care is Deer Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Deer Lodge have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Deer Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deer Lodge to the centre of Teddington?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Deer Lodge care home, 22 Sandy Lane, Teddington, London TW11 0DR

Review from Sally W (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report

Overall Experience

We felt reassured and welcomed on our first visit with a view to moving my father. Staff have been unfailingly warm, helpful and empathetic whenever we have visited, and my father is clearly safe and content. Staff are alert to his developing needs and take action as appropriate. Communication is good,

and we are both delighted to have found the right place for Dad.

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Review from D M (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report

Overall Experience

A lovely home from home. Everyone is welcoming and so kind. My mum is safe and well cared for.

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Review from G G (Brother of Resident) published on 26 May 2023 Submitted via Postal Card • Report

Overall Experience

Deer Lodge is a small residential home, with fourteen beds only, so there are not often vacancies. Cosy and intimate, may even feel a little cramped on first inspection. Most of the staff have been there many years so everyone knows your name and gets to know your individual needs and preferences. The

staff are very friendly and you feel more like part of a family than an anonymous face in a hotel. My sister has been there for four years and is very happy. She is severely disabled so needs constant help and supervision. The food is excellent, no complaints there.
There is a TV lounge/dining room at the rear and a pleasant garden and patio area for residents to enjoy, weather permitting. As a pensioner myself I find the cost of all the care homes terrifying, but Deer Lodge is no worse than most in that regard. If it cost half the amount I would still think it expensive but when you've been on a pension for 28 years everything is expensive! My sister gets all the care she needs, in a pleasant clean and safe environment and that's what matters.

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Review from Jayne H (Daughter of Resident) published on 16 May 2023 Submitted via Website • Report

Overall Experience

Our mum is a new resident in this lovely small caring care home where all the staff cannot do enough to care and be there for mum and all the other residents. We visited many others but knew immediately this gem of a home was the place for mum to be and looked after. The staff are always smiling,

welcome you when you come to visit and work extremely hard always with a smile. The garden is lovely and the residents are able to go outside when the weather is good which is lovely. There are activities and exercises which they all enjoy and can take part in. The food is very good, fresh and a good variety. Visitors are always welcome anytime and no need to call in advance. The organisation of medication is good, a hairdresser is available if needed and love and care is shown always.

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Review from M D (Son of Resident) published on 29 September 2022 Submitted via Website • Report

Overall Experience

My mother has been a resident for 9 years and I cannot thank the staff enough. They are professional and friendly very helpful and understanding. They work long hours and they never moan, always smiling and approachable with any questions that you may have.

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Review from E S (Son of Resident) published on 21 July 2022 Submitted via Postal Card • Report

Overall Experience

Deer Lodge is a house that has been converted into a care home and still has that homely feel. It only has a limited number of residents and a regular team of carers. Quite a few staff have been there for a long time which I think shows morale is high. As a regular visitor, I have become familiar with

not only the staff but the other residents. I have been very impressed with the staff who show great patience, kindness and good humour towards those in their care. I feel very lucky to have found Deer Lodge to look after my mother.

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Review from G R (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report

Overall Experience

Mum was looked after at Deer Lodge for six months as a temporary placement. The staff were fantastic. Caring, kind and super-efficient. There is a homely feel and I would highly recommend. My only criticism would be the lack of activities for those able, but Covid had interrupted this.

Reply from Mehul Patel, Owner at Deer Lodge

Dear GR. Thank you so much for your very kind review, I will pass this on to the rest of the team - they will be delighted!! We are a small home and your support is always appreciated. We will endeavour to improve the activities programme, which as you mentioned, has been affected by strict Covid-19 measures and the need to limit visitors. This should be easier now that Covid-19 measures have been eased.
Thanks again for your very kind words.

Best Wishes

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Review from Karen S (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report

Overall Experience

Deer Lodge is a small homely care home providing a safe, caring environment for the day to day care of our lovely mum. The carers are amazing. Everyone is so friendly and welcoming and because of its small size, everyone knows everyone else. It really is a home from home.

Reply from Mehul Patel, Owner at Deer Lodge

Dear Karen. Thank you so much for your very kind review, I will pass this on to the rest of the team - they will be delighted! We are in the process of refurbishing all the rooms, but this of course needs to be done room by room, and we will endeavour to improve the activities programme, which has been affected by strict COVID-19 measures and the need to limit visitors. This should be easier now that Covid-19 measures have been eased. We are as always at your disposal and should you wish to discuss anything then please do not hesitate to contact us.
Thanks again for your very kind words, they are greatly appreciated.
Best wishes

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Review from Vincent B (Son of Resident) published on 30 December 2020 Submitted via Website • Report

Overall Experience

The care and attention my mother received whilst living at Deer Lodge were exemplary. The team are attentive, courteous and professional at all times, and being a small care home, with only a few residents, they are able to establish a warm, welcoming and loving environment. Mum was very happy at Deer

Lodge and it quickly became her home from home. I have every confidence in the procedures that the care team have put into place due to Covid19 and can not recommend Deer Lodge enough.

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Review from C B (Resident) published on 8 December 2020 Submitted via Postal Card • Report

Overall Experience

It has already been 1 year since I came into this lovely home and I can say that I would recommend it to everybody. This is more than a care home, it is a real home, the staff are very friendly and experienced, the management very kind and helpful in any circumstances. They handled this crisis very

well as there were no infections here. Staff get tested weekly and the residents monthly. I can say that I feel very safe here.

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Review from Simon E (Son of Resident) published on 11 November 2020 Submitted via Website • Report

Overall Experience

Mum's been a resident in 3 care homes and in and out of hospital over the last 2 years. I can without a doubt say that the care she has received at Deer Lodge has been the best. The staff all go that extra mile to look after Mum, are proactive in how to make her more comfortable, and make both me and

my sisters feel very welcome when visiting or phoning Mum. The staff have been very supportive of Mum with her eating, trying very hard to give her meals that she likes and encouraging her to eat when she isn't getting enough nutrition. They also encourage her to leave her room, even though she's not very sociable and may decide she wants to go downstairs at somewhat anti-social times. Coronavirus has made everyone's life difficult, but particularly those working in the care sector, and the staff and management of Deer Lodge have really worked hard to make sure that it hasn't compromised the care shown for all residents - thank you.

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Review from Linda (Daughter of Resident) published on 2 November 2020 Submitted via Website • Report

Overall Experience

The care my dad got in Deer Lodge was second to none. The staff are all amazing and did all they could to support dad's needs and also were very supportive with me as well. They involved all the residents in activities on a daily basis to stimulate them and also involved any visitors who were there

at the time. If ever dad was unwell they would phone me to let me know. All the staff went over and beyond when it came to the resident's welfare. I cannot thank all of the staff enough for making my dads time there so happy.

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Review from Maria M (Daughter of Resident) published on 8 September 2020 Submitted via Website • Report

Overall Experience

My mum has been a resident since 2016 when her dementia worsened and we could no longer look after her. Since the first time I walked in there I have felt confident that my mum is well cared for and treated as ‘family’. In the early days the management team gave me and Mum lots of emotional support

through a very tough time. Even when you know it’s the correct decision it isn’t easy to see a loved one move away, but I have never had a doubt that her care is of the highest standard. The staff at Deer Lodge are absolutely wonderful and really get to know each resident’s likes and dislikes. Because Deer Lodge is quite small (14 residents) it doesn’t feel like an institution. When you visit you truly feel that you are visiting a family home. I would not hesitate to recommend Deer Lodge and thank all the staff for doing such a brilliant job.

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Review from Sue R (Daughter of Resident) published on 3 September 2020 Submitted via Website • Report

Overall Experience

My mum has been a resident at Deer Lodge since Oct 2013 when her Alzheimers worsened. It is a small, cosy and welcoming home with the most wonderful carers. Mum has been looked after in a dignified and loving way with tremendous support from all of the staff and management. Time is taken to understand

the needs of both the residents and their families, it is a real home from home. The main asset of Deer Lodge is the staff, mum still has the same carers as when she arrived seven years ago. I would highly recommend Deer Lodge.