Deer Lodge

22 Sandy Lane, Teddington TW11 0DR
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9.5 21 Reviews
  • Deer Lodge, Teddington
Deer Lodge is a homely, warm and friendly residential and dementia care home set in a lovely area of Teddington opposite to Bushy Park.

Deer Lodge supports 14 residents and provides them with a high standard of care. All staff are well trained, carefully vetted and recruited for skills in caring. Deer Lodge does not use agency staff. Being a smaller care home enables us to provide care that fits the needs of each individual resident.

The home has a warm and happy atmosphere and feels like a 'home from home'. With a delightful garden, the philosophy is to give residents the best possible quality of life while promoting their independence, privacy and dignity.

At Deer Lodge, the smaller number of residents cared for allows staff to understand the changing care needs of each resident on a day-to-day basis. The residents also get to know each staff member well, which builds familiarity and trust. Most of the staff have been with Deer Lodge for more than 5 years, which helps residents feel secure. Deer Lodge believes that keeping the employees happy will have a very positive effect on the residents.

Great emphasis is placed on creating a pleasant, homely atmosphere for residents. Special attention is given to the happiness and individual requirements of all residents. The management is directly involved in the resident’s lives supporting them and supervising that the care is provided at the highest standard.

Deer Lodge has a visiting hairdresser, optician, dentist, chiropodist, GP's, district nurses and other health professionals.

The home was awarded a rating of 'good' in all areas by the Care Quality Commission (CQC) in their last routine inspection (November 2019).

Deer lodge is registered with London Borough of Richmond and is highly regarded by both the local community and the medical professionals.
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Care Provided by Deer Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600

Local Authority- £1475-1550
Local Authority respite- £1500

These prices are only a guideline, please contact Deer Lodge to find out the exact price for your requirements.

Contact Deer Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Deer Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Starcourt Construction Ltd
  • Privately Owned

Person in Charge

  • Geraldine Mendiola (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (1)

Visiting

  • open hours for visiting

Parking

  • onsite parking

Deer Lodge Reviews (21)

9.5

Deer Lodge has a Review Score of 9.5 (9.474) out of 10, based on 9 reviews in the last 2 years.
Over all time Deer Lodge has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 9
  • 9
  • 9
  • 12
Reviewer Connection to Deer Lodge
  • 10
  • 6
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Sue R (Daughter of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Deer Lodge since Oct 2013 when her Alzheimers worsened. It is a small, cosy and welcoming home with the most wonderful carers. Mum has been looked after in a dignified and loving way with tremendous support from all of the staff and management. Time is taken to understand
the needs of both the residents and their families, it is a real home from home. The main asset of Deer Lodge is the staff, mum still has the same carers as when she arrived seven years ago. I would highly recommend Deer Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Deer Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Deer Lodge is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Deer Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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