Eleanor Palmer Trust - Nursing & Residential Care Home

I cannot thank the entire team enough for everything they have done and are doing. Their professionalism and kindness have made a difference to my mum's quality of life. I would wholeheartedly recommend Eleanor Palmer to any family looking for outstanding care.

Choosing a care home for my mother was a very important decision. We are incredibly grateful we chose this one. From the very beginning, every member of staff has shown kindness, compassion and professionalism. They treat my mother with dignity, respect and patience, always taking time to make her feel valued, comfortable and cared for. The quality of care is exceptional and reassuring to know that my mum is supported by people who truly care. Their dedication goes above and beyond. We would wholeheartedly recommend this care home to anyone looking for a loving, professional and supportive place for a family member. Thank you to every member of the team.

Something is always happening in the lounge, either activities or entertainment. The atmosphere is cheerful and homely.

My mother has been living at Eleanor Palmer Trust nursing home since the autumn of 2025. We chose this home based on a referral recommendation that the quality of care was very high. Our experience so far has borne that out. The manager and staff were very caring and helpful about the process of moving our Mum into the home, including settling up her room and then settling her in and overcoming her initial anxiety. I have been very impressed by the atmosphere and quality of care. The staff are friendly and attentive, and attuned to the residents' needs and wellbeing. They have a strong program of activities, and residents are able to join in or spend time in their room as desired. We can visit at any time, and whenever we have done so we have received a warm welcome, with team members very happy to address any questions we have about Mum's status and care. We are very happy that we were able to choose Eleanor Palmer Trust to support our Mum at this stage of her life.

My mother-in-law relocated to the Eleanor Palmer Trust Care home in September 2025 after over 50 years residing in her family home. Such a move initially provoked extreme feelings for mum and the family, but Cantelowes was very reassuring throughout the process. In several visits during the holiday season, my wife and I observed that her mum is increasingly comfortable in her new surroundings both private room and common areas, after a few months. The staff is very attentive and caring at all times, and endeavors to engage with and cheer the residents while closely attending to their duties. The staff takes particular care in providing a stable and secure environment, avoiding unnecessary disruption to residents and allowing them ease in their everyday lives. The staff warmly welcomed our visits and provided valuable information on mum's ongoing health and comfort in the environment. 5 stars plus!

The care home is comfortable, warm and homely. I didn't want to go to any care home, but know I had to, and I'm glad my family chose this one. The carers are brilliant and very hardworking. The management are always ready to help with any problems and sort things out for you. The nursing staff are on the ball with any medical problems. All the staff give 110 percent. Good food, varied menu and special menus if needed. Always something going on, activities, games, music, exercise and plenty of laughter.

We're genuinely grateful for the supportive environment they've created, which has helped turn what could have been a difficult transition into a positive change.

The standard of care is excellent, and the home is clean and welcoming. I would highly recommend.

Before my grandad was in this care home he was bedbound but now he is walking. They are promoting his interests by paying chess with him. He is beautifully groomed, smiling, he enjoys the live music sessions and when he came back from an appointment he said he was glad to be home. Staff are all friendly, caring and welcoming.

My mother in law has been a resident coming up for two years and she refers to The Eleanor Palmer Trust as her home. She is a very content lady who always tells me how fortunate she is to be so well cared for by such a professional, caring and happy team and if she is happy then so am I.

We couldn't recommend this home more highly to anyone facing similar circumstances.

I have visited friends in other care homes and although they are also good, this one is especially good.

I would not hesitate to recommend.

Every visit I make I am truly pleased that my friend is in good and caring hands. Without exception, all the staff are kind and caring.

After my father asked to move to a home I visited several of them to try to find the best one. Half of them were like big, soulless corporate hotels. Most of the rest were run down and miserable. The only one that stood out was Cantelowes House. Small enough to be personal and with good facilities, the staff were thoughtful and considerate and took care of my father from his first day there to his last day. If you're looking for a place in a home and Cantelowes happens to have one available you should snap it up.

When our sister and mother-in-law moved to Cantelowes House my sister and I were so impressed with and grateful for the ethic of care that informed every decision and every action of the staff and management we met. I admit that before my return visit, I had an (unfounded) fear that I might find some change. I didn't! Still the same attention to needs and responses to changing needs still the personal kindness on the phone or in-person to us as visitors. I am so grateful.

Cantelowes is a wonderful care and nursing home, where the staff consistently demonstrate compassion, dedication and professionalism. Each staff member has all the essential details about residents readily available on their phone which is incredibly reassuring for me as her son and as a retired GP to check on my mother's well-being. Whenever I visit my mother, the staff greets me with a warm smile and treats me like a family member.

The current manager, is exceptional, ensuring smooth and efficient operations for staff, residents, and their families, with a strong emphasis on maintaining high standards of hygiene. My mother was transferred here from the hospital for end-of-life care at age 100, and she is now an impressive 102-this speaks volumes about the level of care provided at Cantelowes. The nursing home is excellent at coordinating with other agencies, such as social workers, arranging multidisciplinary meetings, and requesting visits from GPs or consultants.

We have witnessed such high-quality care, from the manager, clinical lead, all of the nurses, the chefs, the laundry team and the handyman. A huge thank you for what you do.

If I end up in a home, I hope it is here.

When looking for a care home in the area 'Cantelowes' ticked all the boxes. The activities are fantastic and delivered with sensitivity and enthusiasm. The carers are all caring and mum has settled in very well. The management team handyman, cooks and cleaning teams all do a great job, and if we have any requests, everyone is obliging. Generally a wonderful 'Family Feel' care home.