Eleanor Palmer Trust - Nursing & Residential Care Home

27 Cantelowes House, Spring Close, Barnet EN5 2UR
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9.9 31 Reviews
  • Eleanor Palmer Trust - Nursing & Residential Care Home, Barnet
Eleanor Palmer Trust is a nursing and residential care home situated on a quiet road, close to local shops and amenities, about half a mile from Barnet High Street. The modern, two-storey building has wheelchair access and is set in well-maintained, landscaped gardens.

Eleanor Palmer Trust provides safe, comfortable and bright accommodation for older people. Most of the single bed-sitting rooms have en-suite facilities, while all rooms have 24-hour nurse call systems and television, radio and telephone points, which can be used for internet access if required. The home encourages residents to bring some of their own possessions to create a home-from-home environment.

A large communal lounge with bay windows overlooks the garden allowing residents to enjoy conversations with each other, or take part in the various activities that are organised for them on a daily basis. For those who prefer their own company, quieter reading areas and places to watch TV or listen quietly to music are also available.

A summer house was built during the pandemic for residents to spend time with their friends and families, it also has heating and lighting. A newly refurbished patio is available for residents and their friends/families to spend time together.

Entertainment is an important part of life at the care home, with quizzes, bingo, art classes, Tai Chi, exercise classes, reminiscence evenings, singing, and so many more activities, plus accompanied day trips out are also organised for the residents. The care home also has its own minibus which is used for residents’ outings and essential medical appointments.

The focus is always on the 'resident' in Eleanor Palmer Trust.
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Care Provided by Eleanor Palmer Trust - Nursing & Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

We offer a range of additional services including Chiropodist, GP Services, Hairdressers, and Massage & Relaxation Therapies.

These prices are only a guideline, please contact Eleanor Palmer Trust - Nursing & Residential Care Home to find out the exact price for your requirements.

Contact Eleanor Palmer Trust - Nursing & Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eleanor Palmer Trust - Nursing & Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Eleanor Palmer Trust
  • Voluntary / Not for Profit Owned

Person in Charge

  • Andrea Aboud (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Parking

  • Parking is available

Eleanor Palmer Trust - Nursing & Residential Care Home Reviews (31)

9.9

Eleanor Palmer Trust - Nursing & Residential Care Home has a Review Score of 9.9 (9.918) out of 10, based on 22 reviews in the last 2 years.
Over all time Eleanor Palmer Trust - Nursing & Residential Care Home has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to Eleanor Palmer Trust - Nursing & Residential Care Home
  • 10
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Total of 31, showing 21-31
Review from C M (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a warm, welcoming, caring environment for Mum who had full capacity but considerable care needs.
As a family we were listened to and supported throughout her time there, I can’t thank all the staff enough for the loving care they gave her. There always seemed there was something to celebrate from
music to national holidays to keep the residents engaged.
Mum always complimented the food, the cleanliness, and the care of her clothes.
The ethos of the Eleanor Palmer Trust was a big plus for us too as it embedded the home in the heart of the Barnet community.
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Review from Stephen M (Nephew of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 88 years of living in the same council accommodation and after 2 hospital operations and lengthy stays in close succession my 90-year-old Uncle went initially into the care home for respite care. It soon became apparent to both him and us that the care afforded to him aided his recovery and would
also on an ongoing basis give him the safety nets and level of all-round care that he needed. To our surprise, he settled into the home extremely quickly and to date has not looked back. He has even forged friendships with fellow residents after having lived a fairly solitary existence for the last 20 years. The whole of the care team at the home is friendly and professional and I’m sure that this has aided his “feeling at home” in his new environment - his own words are “I love this place” - this says it all really.
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Review from Janet R (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is so well cared for and looks better than she has done for ages. The home is comfortable, spacious, airy and welcoming. All the staff go the extra 150 miles for the residents and visitors. I cannot praise everyone enough.
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Review from R R (Resident) assisted by family/friend published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and secure and really well cared for. My room is lovely and cosy with my ensuite bathroom. All the staff are very polite and helpful and can't do enough for me. There's always lots to do if I want to.
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Review from A S (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother was well cared for and respected at Cantelowes (Eleanor Palmer Trust - Nursing & Residential Care Home). She enjoyed the friendly communications between the staff (all the staff) and all of us. We all became friends.
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Review from C B (Sister-in-law of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has now been at Eleanor Palmer Trust - Nursing & Residential Care Home for 18 months. I have always been made very welcome by the staff when I visit my relative and they are very willing to facilitate anything my relative and I would like to do together. In the summer, there is a garden
to sit in and a summer house for the days when the wind is a bit chill and this is a nice private space. Whenever I have seen staff interact with residents they are friendly, respectful, helpful, calm and professional.
The activities coordinator knows the residents well and provides a variety of activities, thinking about what might appeal. The management team is approachable and helpful, willing to listen and be flexible. The care my relative has received has been very good, especially important as dementia takes its hold. Finally, a mention must be made of the cat who is a friendly, calming presence and much appreciated by my relative.
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Review from P B (Brother of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression of the care home is that it is situated in a quiet and peaceful location with amenities nearby. On entering the building the lobby area is comfortably furnished with the use of easy chairs for guests and the added reassurance of a friendly greeting from the staff. There is a well-maintained
garden complimenting the home and a summer house available which is for the use of residents and their relatives. The staff are friendly, accommodating and professional and care is provided on an individual basis depending on the different needs. There are daily and varied activities available to suit different interests and abilities. The management is forthcoming with information and we have found them easy to approach with queries and suggestions as needed and received help and support with this. Family involvement in our opinion is welcomed and encouraged by the care home.
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Review from Colin W (Brother-in-law of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the first time we visited and every other time, we have been welcome by friendly staff. My sister-in-law appeared to settle in well. The staff are always happy to help and keep us informed by phone or email.
Reply from Kirsty Harris, Registered Manager at Eleanor Palmer Trust - Nursing & Residential Care HomeI would like to thank you for taking the time to leave a review. We will continue to give the excellent care here at Cantelowes that we pride ourselves on providing to all the residents in our care.
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Review from Gabriele (Mother of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum moved into Cantelowes House at the start of the lockdown, from hospital. I am so glad that she is in such a warm and caring environment. The care staff are always kind and willing to sit and talk to the residents. The kitchen staff makes really good food. The nursing staff are excellent often
picking up on things that others have missed. The administration team are wonderful. All together they provide an excellent service, and especially now during the pandemic they have been very protective of the residents.
Reply from Kirsty Harris, Registered Manager at Eleanor Palmer Trust - Nursing & Residential Care HomeI would like to thank you for taking the time to leave a review. We take great pride in ensuring the stay our residents have with us is as should be expected, as though they are in their own home. We will continue to provide the excellent care we give to your loved one now and in the future. Kindest regards, the whole team at Cantelowes House.
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Review from Alfie (Son of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for the last two years and I have to say I am very pleased with the care he has been given. The food is excellent and the staff can not do enough to make him as comfortable as possible. If he requires assistance it is there straight away with care and consideration to his
wellbeing. With dementia, he is in the last part of his life and I would not want him anywhere else. I am kept informed of any mishaps he has and I thank them from the bottom of my heart.
Reply from Kirsty Harris, Manager at Eleanor Palmer Trust - Nursing & Residential Care HomeThank you for your wonderful review. We really appreciate the time that you have taken to leave your comments. We will continue to provide good care for your father now and in the future. Best wishes. Kirsty and the Team at Cantelowes House.
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Review from Mala S (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy and grateful to the staff who care for our dad during the national lock-down. Dad was moved from hospital straight to the care home during the lock-down, and the staff have reassured him and helped him settle into his new surroundings. The staff from the carers to the nurse in
charge of the manager are always helpful and ensure Dad's needs are catered for especially, as we cannot visit at this moment in time. At the moment our only connection to our Dad is through the staff, they have always got time to answer your call and put you at ease any time of the day. The rest of the review is based on the response we have from the staff and how our Dad looks on video calls as we cannot visit our him and have not been able to see the place first hand.
Reply from Natalie, Administrator at Eleanor Palmer Trust - Nursing & Residential Care HomeThank you very much for your kind review. It has been a pleasure to look after your Father, and we look forward very much to when we can welcome family and friends back into the Care Home for visits.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Eleanor Palmer Trust - Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Eleanor Palmer Trust - Nursing & Residential Care Home is calculated as follows: ( (236 Excellents x 5) + (21 Goods x 4) ) ÷ 257 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eleanor Palmer Trust - Nursing & Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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