Heathers

33-35 Farnaby Road, Shortlands, Bromley BR1 4BL

Established in 1984, The Heathers’ exceptional level of care and support enjoys an excellent reputation for which they are very proud.

Located in leafy Shortlands village, backing onto the golf course, this 12 bedroom Care Home offers a warm, friendly environment, with large, welcoming and mature gardens.

A fully trained, long standing staff, ensure residents lead normal, homely lives and retain independence. Residents' rights to privacy, choice and dignity are respected at all times.

Activities play an important role as ensure residents maintain personal hobbies and take regular exercise.

Care workers encourage contact with social clubs, churches and outside contacts, as well as shopping trips, excursions and outings.

To help make residents' lives more comfortable, they provide services from outside specialists such as weekly hairdressing appointments, a chiropodist, physiotherapist and a reflexologist who also provides massages.

To ensure complete satisfaction, they have their own in-house chef, catering for varying tastes and ensuring an ever changing diverse menu.

In order to see if the Home is right for you or a relative, they offer a free trial stay.

Owner: The Heathers Residential Care Home Ltd

Person in charge: Jenette Pontin (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Admission on Assessment. Ages 65+.

Languages Spoken by Staff (other than English): Finnish, French, Hindi

Single Rooms: 14

Shared Rooms: 0

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £645 – £1050 (These prices are only a guideline, please contact Heathers to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Front Driveway

Latest Care Quality Commission* Report on Heathers: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Heathers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Heathers is calculated as follows: ( (64 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.964 Points relating to the number of positive Reviews for Heathers is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 2 Reviews ÷ 2.8 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Heathers has a Review Score of 8.7 (8.714) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathers?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathers

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

The friendliness of the staff drew us to this home and we have not regretted our choice,
From the first day, Dad has been happy and felt secure, quickly seeing it as his home.
The staff make him feel special and valued, encouraging him to join in the activities with others. He has found a place where he finds he can still do things to help others which gives him a renewed sense of purpose in life. We no longer have to worry about his wellbeing or safety.

How likely would you be to recommend Heathers? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

As a family, we are so happy and relieved to find the Heathers care home to care for our mother who is in the early stages of dementia, resulting in ill health as she was unable to care for herself at home. All the staff are fantastic, so patient, kind and caring. The food is excellent and very importantly, each resident is treated accordingly to their individual needs. In the case of our mother, she is allowed to lie in some mornings and spend most of her day in the garden in good weather. Her health has improved remarkably in the 6 weeks she has been a resident.

How likely would you be to recommend Heathers? Extremely Likely

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Average Rating:   4.8 out of 5

Placing a loved one in a residential home is a very hard thing to do. But all the staff at The Heathers were so understanding and caring that they made us confident that mum would be well cared for and treated with dignity. This has proved to be true in every respect. Mum is extremely happy and settled at The Heathers and refers to this as her home. She is treated with kindness and respect by all members of staff. Her room is comfortable and kept clean, as with the remainder of the home. It is small but has a warm, cosy, friendly atmosphere about it. We always feel at ease visiting mum and the staff are extremely friendly and attentive to any concerns or individual needs. Mum is always well cared for and smartly dressed in clean clothes. I would have no hesitation in recommending this home.

How likely would you be to recommend Heathers? Extremely Likely

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Average Rating:   5 out of 5

The home caters for dementia sufferers, mum has no short term memory but she regularly tells me the people here are lovely or very kind, she believes she is on holiday in a hotel. Personally, mum is always immaculate her clothes are co-ordinated she has her hair done and nails, she loves art and one member of staff took her to an art exhibition, she takes part in lots of activities and is happy safe and well cared for and I have peace of mind. Priceless.

How likely would you be to recommend Heathers? Extremely Likely

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Average Rating:   5 out of 5

The heathers is a lovely friendly care home where the staff and the owners really do care and nothing is too much trouble.
My mum was taken into respite care in difficult circumstances and with the Heathers friendly but the professional care she has now settled in very well and is able once again to have some quality of life instead of just existing. I highly rate this home.

How likely would you be to recommend Heathers? Extremely Likely

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Average Rating:   5 out of 5

The Heathers provides a homely environment in a clean, well-maintained an comfortable home. Residents are treated with respect and dignity. Staff are kind, attentive and work hard to build excellent relationships with residents.

How likely would you be to recommend Heathers? Likely

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Average Rating:   4.3 out of 5

I couldn't ask for a better place for my father of 97 years to be. He is given all the love, care and attention he needs. The staff are patient and spend time with him, chatting and making sure he is comfortable. His dietary needs are seen to and he is always dressed smartly and in well laundered clothes. The staff are consistent and happy. He has been taken to the dentist by one of the staff and calmed down by her gentle touch during the treatment. Themed parties have given him something to watch and be included in. There is NEVER any unpleasant smell in any part of the home.

How likely would you be to recommend Heathers? Extremely Likely

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Average Rating:   4.8 out of 5

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