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- The Heathers Residential Care Home Ltd







Established in 1984, The Heathers’ exceptional level of care and support enjoys an excellent reputation for which they are very proud.
Located in leafy Shortlands village, backing onto the golf course, this 14 bedroom Care Home offers a warm, friendly environment, with large, welcoming and mature gardens.
A fully trained, long standing staff, ensure residents lead normal, homely lives and retain independence. Residents' rights to privacy, choice and dignity...
Care Provided by The Heathers Residential Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 14 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees range from single occupancy rooms without an en-suite, through to en-suite rooms and a double/twin en-suite, which is occupied by two people and commands the very upper level of our fee base. Generally our average weekly rate is £1,400. Each room welcomes our residents to decorate it as they wish and to fetch in their own furniture and photos to make themselves feel even more at home.
The price(s) shown are provided by the care home. Contact The Heathers Residential Care Home Ltd for full pricing details and T&Cs.
Contact The Heathers Residential Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Heathers Residential Care Home Ltd
- Private Owned
Person in charge
- Abiola Adebayo-osungbesan (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (12)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home have an open door policy and positively encourage visitation to see loved ones. In order to avoid too many people at once, it's often a good idea to call in advance to ensure quality time can be spent. The home have a lift to all floors to make the Home accessible for all requirements.
Parking
- The home is fortunate enough to have a large capacity driveway plenty of parking on the road outside if required.
The Heathers Residential Care Home Ltd Reviews (26)
The Heathers Residential Care Home Ltd has a Review Score of 8.2 (8.175) out of 10, based on 1 reviews in the last 2 years.
Over all time The Heathers Residential Care Home Ltd has 26 reviews.
We have been visiting the Heathers for over 2 years now. The children from our nursery love to visit and see all the residents. The carers provide lots of fun and games, and you can see how well looked after everyone is.
The Heathers provides regular entertainment for guests and the opportunity for exercise.
I can take solace from every visit, in the knowledge that my mum is safe and cared for.
The Heathers have looked after my mother since covid. The staff have been wonderfully patient and caring. She has medical issues and the care she receives is attentive and sympathetic with the staff keeping me constantly informed. The Heathers is family-run and we all feel part of The Heathers family. The atmosphere is very cheery and there are lots of activities taking place to keep the residents active both physically and mentally. It is a very challenging and emotional time when you have to place your parents into the care of others and throughout the process, I could not have been given more comfort and confidence that they get the very best of care.
My mother-in-law has been a resident at The Heathers for 3 years. She is very happy and the care has been outstanding. The carers always go the extra length and take a genuine deep interest in each resident. There are a variety of daily activities and each resident is encouraged to join in. Residents are not left alone in their rooms. Everybody is part of The Heather's family, spending most of the day together in the beautiful, spacious communal room. There is also a sunny large terrace adjacent to the communal room with easy access to the outdoor space. Visitors are made very welcome, helping to make the visit a lovely experience. I am very glad we have chosen this home for my mother-in-law.
My mother moved into The Heathers in December 2023, requiring both respite and then permanent care. When we were looking at homes we immediately warmed to this establishment. It’s managed professionally and the staff are caring and patient and seem to take the time to get to know the residents. My mother has settled in well and enjoys the food, activities and her garden view. Staff keep us updated regularly and we are reassured that she is safe, eating a good diet and monitored 24/7. I would highly recommend this home.
My mum has been at The Heathers for a year. From the moment mum moved in her mood improved rapidly. She soon settled into her happy surroundings. This is due to the high-quality care from all the staff. All the staff and entertainment team are exceptional. They take their duties with patience, care, and a smile. I am so happy I found The Heathers.
I went to The Heathers to see my cousin on her birthday. The staff were very helpful and updated me with a list of clothing that she required. I took her out for a coffee and a cake and got the required clothes. Upon our return, I was invited to have lunch with the residents; this was very welcome, as I had travelled from the West Country. The staff later produced a birthday cake and sang Happy Birthday. It all helped to make a great day.
The Heathers is family-owned, and it really shows how much they care about their precious residents by the kind of staff they employ. Communication with family is excellent and I was always made to feel welcome and met with a smile and a chat.
Sadly, my mum didn't live very long at the Heathers, but the time she had there brings me great comfort knowing she died surrounded by the very kindest and best of carers. I spent a long time there during my Mum's final weeks, and what I saw and heard really did help to restore my faith that there are good homes out there - you just have to be lucky enough to find one.
Dad is happy at the care home, he gets on well with the staff. Dad is a private person so it is great that he has his own outdoor space to sit and bird watch and grow flowers. This was a comforting thought for me, during the pandemic.
My Mother has been a resident at The Heathers Residential Care Home for nearly five years and during that time I have always felt confident that she is being well looked after. The staff are kind, caring and professional and the activities are excellent ensuring the residents keep mobile and engaged as much as possible. They are always welcoming of visitors and make you feel very much at home.
The Heathers have treated my mum with so much care and love beyond their remit. The staff are friendly and caring. Manager and owner are kind and approachable. The home is cosy and inviting and extremely clean. Food is very good. They have done everything possible to keep everyone safe during the difficult times we have faced with covid.
This is a wonderful caring home that went above and beyond to treat my dad with love and respect as he approached the end of his life. His needs and requirements changed over time and the home changed with it to continue to give him the best possible care. This is a small well-managed home that has a strong effective team of staff that can give a personalised service to each resident, and I have no hesitation in recommending it.
The care that my dad received at The Heathers was exceptional. Every effort was made to make sure that his complex needs were attended to with diligence and compassion. The carers that looked after him became his friends and he was surrounded with love. The Heathers is extremely professionally run, but it is also run like a true home from home.
It was an honour to care for that great man, thank you for choosing us.
The staff seem to understand and know the concern and worries experienced by the family and so act appropriately. They inform the family instantly of any issues with residents and willingly impart how residents are coping, day-to-day. This, for me, given family members confidence in how "loved ones" are being cared for.
The Heathers is truly a unique place. The respect, care, support and encouragement were given to the residents and family members are second to none! The food is delicious (have sampled many of the homemade cakes, desserts, etc)! Thank you management and staff for all that you do. You are all amazing.
Difficult review as unable to visit care home often. However, the staff seem to like my mother, and she likes them. They facilitate video calls during the pandemic and have taken all preventive measures to avoid covid19.
The Heathers is a small care home with 12 rooms. As such it was the perfect cosy environment for my mother when her dementia worsened. She lived there for three years, prior to her death last week. She was well cared for with kindness and affection by the excellent staff. I was particularly grateful for the end of life care she received during the COVID lockdown (she did not have the virus). All staff are working tirelessly to protect their residents as I write this and deserve huge praise.
She was an absolute delight to care for - completely adorable; she will be sadly missed.
Excellent care home with great staff showing the consistent quality of care. Highly recommended to anyone whom their loved one suffers from dementia. A home away from home!
Dad has been in the Heathers for over a year and we have felt confident in his care from day one. The staff have become like a second family to us and we are constantly amazed at the genuine love that is shown to every resident there. Any concerns are dealt with immediately by the management regarding his health and welfare and we are given the impression that nothing is too much for them.
The Heathers is excellent. At the heart of this is the team. Staff strike that rare and most important balance between professionalism and compassion. We have always felt that, beyond their expertise which is clear, there is a genuine care for the residents as individuals. Our mum and dad have recognised this from day one; there has been a genuine connection between them and the staff forged quickly and then built upon over time by the whole team at the Heathers.
The environment is very open; we and other members of the family are able to visit and are made welcome at any time. We have always felt this to be a measure of the management and staff's genuine commitment to providing everything that they promise - and to be seen to do so.
The house itself is homely. This was a very important thing for us when choosing a care home. Our parents would not have liked a large impersonal institutionalised environment. The Heathers is anything but.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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Frequently Asked Questions about The Heathers Residential Care Home Ltd
What types of Care is The Heathers Residential Care Home Ltd registered for?
Older Person Care, Dementia, Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Heathers Residential Care Home Ltd have?
There are 12 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Heathers Residential Care Home Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Heathers Residential Care Home Ltd to the centre of Bromley?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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