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- The Heathers Residential Care Home Ltd







Established in 1984, The Heathers’ exceptional level of care and support enjoys an excellent reputation for which they are very proud.
Located in leafy Shortlands village, backing onto the golf course, this 14 bedroom Care Home offers a warm, friendly environment, with large, welcoming and mature gardens.
A fully trained, long standing staff, ensure residents lead normal, homely lives and retain independence. Residents' rights to privacy, choice and dignity...
Care Provided by The Heathers Residential Care Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 14 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees range from single occupancy rooms without an en-suite, through to en-suite rooms and a double/twin en-suite, which is occupied by two people and commands the very upper level of our fee base. Generally our average weekly rate is £1,400. Each room welcomes our residents to decorate it as they wish and to fetch in their own furniture and photos to make themselves feel even more at home.
The price(s) shown are provided by the care home. Contact The Heathers Residential Care Home Ltd for full pricing details and T&Cs.
Contact The Heathers Residential Care Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Heathers Residential Care Home Ltd
- Private Owned
Person in charge
- Abiola Adebayo-osungbesan (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (12)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home have an open door policy and positively encourage visitation to see loved ones. In order to avoid too many people at once, it's often a good idea to call in advance to ensure quality time can be spent. The home have a lift to all floors to make the Home accessible for all requirements.
Parking
- The home is fortunate enough to have a large capacity driveway plenty of parking on the road outside if required.
The Heathers Residential Care Home Ltd Reviews (26)
The Heathers Residential Care Home Ltd has a Review Score of 8.2 (8.175) out of 10, based on 1 reviews in the last 2 years.
Over all time The Heathers Residential Care Home Ltd has 26 reviews.
Clean, welcoming and very friendly. Only a small number of residents. Carers relationships with residents are very personal and kind. Lovely garden decking area. Good facilities staff very warm and cheery.
As a family, we are so happy and relieved to find the Heathers care home to care for our mother who is in the early stages of dementia, resulting in ill health as she was unable to care for herself at home. All the staff are fantastic, so patient, kind and caring. The food is excellent and very importantly, each resident is treated accordingly to their individual needs. In the case of our mother, she is allowed to lie in some mornings and spend most of her day in the garden in good weather. Her health has improved remarkably in the 6 weeks she has been a resident.
The home caters for dementia sufferers, mum has no short term memory but she regularly tells me the people here are lovely or very kind, she believes she is on holiday in a hotel. Personally, mum is always immaculate her clothes are co-ordinated she has her hair done and nails, she loves art and one member of staff took her to an art exhibition, she takes part in lots of activities and is happy safe and well cared for and I have peace of mind. Priceless.
My mum was taken into respite care in difficult circumstances and with the Heathers friendly but the professional care she has now settled in very well and is able once again to have some quality of life instead of just existing. I highly rate this home.
The Heathers provides a homely environment in a clean, well-maintained an comfortable home. Residents are treated with respect and dignity. Staff are kind, attentive and work hard to build excellent relationships with residents.
I couldn't ask for a better place for my father of 97 years to be. He is given all the love, care and attention he needs. The staff are patient and spend time with him, chatting and making sure he is comfortable. His dietary needs are seen to and he is always dressed smartly and in well laundered clothes. The staff are consistent and happy. He has been taken to the dentist by one of the staff and calmed down by her gentle touch during the treatment. Themed parties have given him something to watch and be included in. There is NEVER any unpleasant smell in any part of the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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