Owner: Langley Court Rest Home Ltd
Person in charge: Ann McAvoy (Care Manager)
Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Afrikaans, Bulgarian, Italian, Polish, Russian, Ukrainian
Single Rooms: 26
Shared Rooms: 1
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £650 – £700 (These prices are only a guideline, please contact Langley Court Rest Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Parking available
Latest Care Quality Commission* Report on Langley Court Rest Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Langley Court Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Langley Court Rest Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.556 for Langley Court Rest Home is calculated as follows: ( (21 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.179 Points relating to the number of positive Reviews for Langley Court Rest Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Langley Court Rest Home has a Review Score of 7.7 (7.735) from 3 Reviews
Review submitted from a Website Submission by Nicola M (Daughter-in-law of Resident) on Wednesday 13 December 2017. Relates to December 2017.
I cannot rate Langley Court highly enough. It really has the most homely atmosphere with no rules for going to bed or getting up and TV available in a separate room at any time. The food is freshly prepared, appetising and served to individual tastes. The Victorian building has been well adapted, keeping its architectural charm. It is light, airy, spotlessly clean and decorated to a high standard. Above all, the staff are all exceptionally kind, friendly and helpful.
How likely would you be to recommend Langley Court Rest Home? Extremely Likely
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Review submitted from a Website Submission by Leslie L (Daughter of Resident) on Wednesday 11 May 2016. Relates to May 2016.
My Father was a resident at Langley Court for one month after a hospital admission and while waiting to be admitted to a long term nursing facility. The family are very grateful that they could take him at extremely short notice and that he was well looked after. All his needs were met and his diabetes was closely monitored.
How likely would you be to recommend Langley Court Rest Home? Likely
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Review submitted from a Website Submission by Sergio D (Resident) on Tuesday 20 October 2015. Relates to October 2015.
I was at Langley care home for respite for 15 days I was treated very well by friendly and professional staff and Management.
It is Very homely. I was very well cared, for. Nothing was too much trouble.
I would be very happy to go again.
How likely would you be to recommend Langley Court Rest Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Gary Palmer, Deputy Manager at Langley Court Rest Home responded to this review on 21 Oct 2015:
It was a pleasure having Sergio in our home. He is a real gentleman.
There are currently no awards/recognitions posted yet for Langley Court Rest Home
There are currently no Care Home Idol entrants who have performed at Langley Court Rest Home
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