Jack Gardner House

184-186 Golders Green Road, London NW11 9AG
Review Us
9.5 12 Reviews
  • Jack Gardner House, London
Jack Gardner House is an experienced home that has made a difference to the lives of young adults who need mental health care.

While adhering to strong Jewish traditions and culture, the home helps adults to live an independent lifestyle via personal support plans that are regularly reviewed.

A qualified team are available around the clock, skilled in person-centred methods and take pride in a friendly approach.
Show Jack Gardner House on the Map

Care Provided by Jack Gardner House

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 15 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Jack Gardner House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Jack Gardner House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandra Saintus (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+
  • Members of the Jewish Community.

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Visitors are welcome anytime.

Parking

  • On-street parking available. Some restrictions apply - please refer to signage.

Jack Gardner House Reviews (12)

9.5

Jack Gardner House has a Review Score of 9.5 (9.548) out of 10, based on 12 reviews in the last 2 years.
Over all time Jack Gardner House has 12 reviews.

Overall Experience
  • 8
  • 4
  • 0
  • 0
  • 0
Date Published
  • 12
  • 2
  • 2
  • 12
  • 0
Reviewer Connection to Jack Gardner House
  • 10
  • 1
  • 1
Total of 12, showing 1-12
Review from Daniel B (Respite Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best care home I have been a resident in.
Reply from Agnes Voros, Manager at Jack Gardner HouseIt is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager and the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T N (Relative of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Jack Gardner House have been consistently exemplary providing safe, supportive and respectful care to my sister for many years, including through the challenges of the pandemic years. The 'facilities', while not extensive, perfectly suit the requirements of the residents as do, I believe,
the activities. My sister LOVES being at Jack Gardner House.
Reply from Agnes Voros, Manager at Jack Gardner HouseIt is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager and the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Jack Gardner is outstanding. The manager is exceptional. She runs such an efficient care home. One day I arrived back from a football match at 11 PM and the manager was still in her office working. The next day I saw her start work at 8 AM. My key worker is very caring and very hard-working.
All the staff are really good at their jobs. All three members of the leadership tram run the care home so well. The two chefs always cook great meals. Two housekeepers are brilliant too.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A F (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very interesting.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents are friendly. I like the staff. Renew the pub, two fitter tips.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseIt is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager of Jack Gardner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a caring house. You are cared for both physically and mentally.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R A (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jack Gardner has excellent care, Jewish care in the whole Jewish care homes. Just very happy with the care being given.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N L (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly I like the food to eat and a full plate full. I would love you to sing more songs. More art work.
Reply from Agnes Voros, Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L L (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well. The support is adequate.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are understanding, play snooker with uncle, listening to music.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jack Gardner House is very good.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseThank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E V (Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy living here.
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner HouseIt is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager of Jack Gardner House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Jack Gardner House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Jack Gardner House is calculated as follows: ( (110 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Jack Gardner House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

No image found

Rita Rousso

Job Title: Director of Care & Housing Services Joined: 2024

I bring a wealth of global experience, having spent two decades as a registered nurse and senior executive within the health and social care sector across the UK, Ireland, Australia, and Israel. I grew up in Australia, and my experiences include working at Jewish Care Victoria in Melbourne, Australia, as a Quality and Compliance Manager and Acting General Manager, where I was responsible for the clinical and quality management of care homes, disability day care centres and specialist disability support services.


Jewish Care has 1,300 staff from 54 nationalities and all faiths. I'm proud to collaborate with a dedicated team, building positive relationships and being part of a culture that upholds compassion, inclusion, and excellence. I'm committed to enhancing the well-being of the Jewish community and to improving the lives of those that Jewish Care supports.

Frequently Asked Questions about Jack Gardner House

What types of Care is Jack Gardner House registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jack Gardner House have?

There are 15 Single Rooms.

What are the Facilities & Services at Jack Gardner House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jack Gardner House to the centre of London?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jack Gardner House to verify any information. View our terms and conditions. Jack Gardner House has an Enhanced Service - more info.