Nightingale House

10 Strafford Road, Twickenham TW1 3AE
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9.8 20 Reviews
  • Nightingale House, Twickenham
Nightingale House offers residential care to up to 21 older people in Twickenham, London. They specialise in providing care and support to people living with dementia.

Set on a leafy road in a residential area, the home is close to shops, amenities and transport links, with Twickenham station just a few minutes walk away.

The home features 17 single bedrooms with en-suite facilities and 2 shared bedrooms. It also has communal areas for socialising, its own garden and a list for accessibility.

Meals are prepared to be nutritionally balanced and cater to each resident's dietary needs.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Fees are based on a needs assessment and will vary from person to person. The stated fees are intended to be a guide price and we encourage you to contact the manager to a more in-depth discussion.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Group/Owner

Person in charge

  • Theresa Rivera (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)

Nightingale House Reviews (20)

9.8

Nightingale House has a Review Score of 9.8 (9.763) out of 10, based on 18 reviews in the last 2 years.
Over all time Nightingale House has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nightingale House
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Total of 20, showing 1-20
Review from L W (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Nightingale House since August 2024 and has now become a permanent resident. We have been extremely happy with the staff and the care my mother has received. The staff are exceptional and my mother has engaged very well with everyone. During visits we have been very
pleased to see that my mother has settled in very well and is very happy within herself. The communication from management and the team is brilliant, they keep us informed and up to date with anything relating to my mother's care.
I am extremely grateful and satisfied with the care my mother receives. It's very reassuring to know my mother is happy and safe.
Thank you!
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your lovely message. We are truly delighted to hear how happy you are with the care your mother has received. Your kind words mean a great deal to all of us.We're incredibly proud of our dedicated staff and the exceptional care they provide every day. It's wonderful to know that their efforts, as well as the communication from our team and management, have made such a positive impact on you and your family.

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Review from Mark N (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently been visiting my mother during the day and found her to be very happy and content. The staff are always support and I am confident my mother is receiving the best possible care.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your kind and thoughtful words regarding the care we provide to your mother. We are truly grateful for your feedback and are delighted to hear that you feel confident and happy with the support she receives. It means a great deal to our team to know that their efforts are making positive difference. We take pride in delivering compassionate, person- centered care, and your recognition is a wonderful encouragement for all of us.

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Review from William B (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Nightingale House about a year now as she suffers from dementia. From the start we have noticed that all the staff, without exception, are extremely caring and proficient. This has given me great comfort knowing that my mother is taken care of and is treated with dignity. It was
initially a trial for 8 weeks and it was not what we had initially selected. However, we are so happy that events have turned out as they have and that she is a permanent placement at Nightingale House. Thank you once again to the whole Nightingale House team!
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for taking the time to share your kind words. We are truly grateful for your feedback and are delighted to hear that your mother feels safe, well-cared for, and treated with dignity in our home. It means a great deal to the entire team to know that our efforts in providing high-quality care, engaging activities, and a supportive environment are making a positive difference. We're especially pleased that you've found our facilities and management to be excellent-it's always our aim to maintain a warm, respectful, and person-centered atmosphere for all our residents and their families.

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Review from S F (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mum's stay was short, all the staff at Nightingale House were kind and caring towards my mum.
The manager and deputy manager were particularly good at communicating with the family. For that, I will be forever thankful.
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Review from Ann B (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived with me in a busy household for over 7 years. After breaking her hip and a month in hospital her dementia escalated. It was with a heavy heart that I realised it was not the best choice to keep her at home. She was no longer able to manage stairs, was sleeping most of the day and unable to
be left alone. Having visited 3 other care homes I entered Nightingale House and knew within 10 minutes that it was the right place for mum. The staff are all so lovely and care so much about each and every resident. Mum is thriving and doing so much more than she was at home. The food is very good and she's starting to put on a much needed bit of weight. She hasn't once asked to 'come home'. She is very content and settled. I have no concerns about her living with her lovely new family, she's in the best care home and we were so lucky that they were able to accommodate her. Our family is a close one and we all visit regularly and we feel very welcome by everyone. Thank you.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you for your wonderful feedback. We are truly pleased to hear that your mother is settling in well after spending seven years with her family. Adjusting to a new environment can be a significant transition, and we are honoured to provide the care, support, and love she deserves. It is heartwarming to know that you feel confident in the care she is receiving. We will continue to do our best to ensure she feels comfortable and safe, and at home. Please don't hesitate to reach out if there's anything more we can do to support her.

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Review from Hannah C (Granddaughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother became a resident of Nightingale House in January 2025 after living with my mum for eight years. We were so worried she would be sad to leave home, but we could not have been happier with how she has settled in at Nightingale House. The staff are exceptional, so kind, friendly and have
us feeling so confident that Grandma is in the best place. She literally looks like a new woman. After spending days alone at home while everyone is at work, she is now surrounded by the most attentive staff, all day, every day. Thank you so much.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your wonderful feedback regarding the care of your grandmother at Nightingale. Your kind words mean a great deal to us and to our entire team. It is always our goal to provide the highest level of care and support to our residents, and we are delighted to hear that you and your family feel satisfied with the care your grandmother is receiving. Knowing that we have made a positive impact on her well-being and brought peace of mind to your family is truly rewarding. I will be sure to share your thoughtful comments with the team - they will be thrilled to hear that their hard work and dedication are appreciated. Thank you again for taking the time to share your experience with us.

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Review from Karen G (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Nightingale House for three months and I cannot recommend them enough. All the staff are so caring and friendly. It was so amazing to see Dad, who suffered with dementia, interact with the staff and smile so much when he saw them. They were very tentative about his needs and made sure
he had everything he needed. They also made me feel very welcome when I went to visit. He had a lovely day when they did a bank holiday BBQ and put on an amazing spread of food, with a singer and everyone was dancing.
If anyone is looking for a care home for a loved one I would highly recommend Nightingale House. I couldn't fault them at all.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for sharing your positive review of your Dad's stay with us at Nightingale. We are truly grateful for your kind words and are delighted to hear that his time with us was so well-received by both him and yourself. Our team deeply committed to providing compassionate and attentive care, especially for those living with dementia, and it means a great deal to know that you felt supported and reassured during his stay. We strive to create a warm and secure environment where every resident feels respected and valued, and we are so pleased that this was reflected in your father's experience.

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Review from Lucy Z (Niece of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Nightingale House are all so lovely - professional, attentive, and always ready to help. The manager and activities coordinator in particular go above and beyond, taking my aunt out to her medical appointments and ensuring all her needs are met.
The facilities are simple but comfortable,
and the building is within a short walk from Twickenham High Street.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your wonderful review and kind words about the care we provide to your aunt. It truly warms our hearts to know that our efforts are making a positive impact on her life and that she feels comfortable, valued, and well-cared for here. Our team is dedicated to creating a supportive and compassionate environment for all our residents, and knowing that this commitment has brought comfort and peace to both your aunt and your family is incredibly rewarding for us. We strive to make each resident feel like they are part of our family, and your feedback reinforces that we're achieving our goal. Please do not hesitate to reach out if there's ever anything more we can do for your aunt. We're here to support her - and your family - every step of the way.

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Review from Nicola M (Goddaughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother is so happy and cared for at the home. She couldn't be in a better place. She is looked after, given love and attention, and is always in the best of spirits when I visit her there. Thank you to the whole team for making these such happy times for her.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for the time to share your positive experience regarding the care of your godmother at Nightingale House Care Home. We are truly honoured to have had the opportunity to care for her and to know that you were pleased with the level of attention and support she received. Our team is dedicated to providing compassionate and personalised care, and it is always encouraging to hear when we've been able to make a meaningful difference. Your kind words will certainly be shared with the staff, as they take great pride in the work they do and in creating and caring environment for all residents. We value your support and look forward to continuing to provide the best possible care for your godmother.

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Review from Andrew M (Nephew of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nightingale House has an excellent manager and a lovely group of staff. The environment is very caring and supportive and my aunt is very comfortable there - many thanks to the whole team!
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much Andrew for your kind words and glowing review of our care home. We are thrilled to hear that you had such a positive experience with our team and services. Our primary goal is to ensure the comfort, safety, and well-being of every resident and it's wonderful to know that this is reflected in the care we provide. We truly value your feedback and will continue working hard to maintain the high standard of care that you have highlighted. It's our pleasure to support both our residents and their families in every way we can. Please do not hesitate to reach out if there is anything else we can do. Your support and trust mean the world to us!

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Review from Cheryl K (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum gets from the staff, who are very attentive and I am very impressed with the home, which is always clean, inviting and fit for purpose. The addition of the events coordinator is a great asset, with all the activities she arranges for the residents. The summer BBQ
was a particularly nice idea.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your positive feedback regarding the care of your loved ones receive at our care home. We are delighted to hear that you are happy with the care and attention they are getting. We're also thrilled that you enjoyed the BBQ party - it was wonderful to see everyone come together and have a great time. Your kind words mean a lot to us, and we look forward to continuing to provide the best care possible.

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Review from R C (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This will be my last review as my dear mother passed away in mid July 2024. I thank all the staff for giving her the appropriate end-of-life care. They kept her comfortable most of the time. Even the kitchen staff did their best to prepare meals that they hoped she would eat. The cleaner kept her room
tidy.
The above staff always popped in to say hello and have a quick chat with her. The main carer has got a heart of gold. His care was genuine. Mum loved him. The best part was there was this lovely carer who stayed with her holding her hands till the end of her passing. I cannot thank her enough. I am not allowed to mention names but I am sure the individuals know who I mean. I take this opportunity to thank the Manager and all her team for all they have done. It can be busy sometimes but look out for each other. That is what teamwork is all about. GOD BLESS YOU ALL.
Reply from Theresa Rivera, Manager at Nightingale House

On behalf of the entire team at Nightingale House. I want to express our heartfelt gratitude for your kind review and for taking the time to share such thoughtful words about your loved ones experience with us. It was truly an honor and a privilege to care for your mother, and we will always remember the warmth and presence she brought to our community. Knowing that we could provide comfort and support during such an important time is deeply meaningful to us. Please know that our thoughts continue to be with you and your family. With sincere appreciation.

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Review from Paul N (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to submit this review, as on Friday 23rd of August, I had the pleasure of attending the Nightingale Care Home BBQ for residents, relatives and staff. The BBQ and afternoon events, including live singing entertainment, encapsulated and demonstrated the professionalism, integrity and understanding
of residents, by Stag Care, the Nightingale House and especially staff. The BBQ was an extremely happy event, blessed by lovely weather, where all the residents and guests were made to feel welcome, truly an all-inclusive social event.
Events such as this, coupled with the excellent and consistent care for my mother's health and well-being ensure the highest quality of life for my mother and the other residents.
I and my family are immensely grateful for all the care home does for my mother especially the extra events such as the BBQ, which make such a difference and require staff to work even harder than they do normally.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much Paul for your outstanding review and kind words about the activities here at Nightingale Care Home. We are truly delighted to hear that you and your mom have such a positive experience. Our team puts a lot of heart into planning activities that bring joy, stimulation, and companionship to our residents, and it's wonderful to know that our efforts are making a meaningful impact. Your feedback motivates us to continue enhancing the activities to ensure everyone has engaging, fun, and fulfilling experiences while staying with us. Thanks again for taking time to share your experience. It means the world to us!

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Review from Stephen P (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Nightingale House for nearly 2 years. I want to praise the staff - carers, support and catering - who make her stay there very pleasurable. My mother is now in much better shape than she was in 2022 and that's fantastic given her age. The staff are kind and caring and
the catering is brilliant.
Reply from Theresa Rivera, Manager at Nightingale House

Thank you so much for your kind words and glowing review. We're thrilled to hear that our team made such a positive impact on your loved one's experience. It's our goal to provide exceptional care and create a comfortable, supportive environment for all our residents. We're committed to maintaining the high standards that have earned your trust. Please don't hesitate to reach out if you ever have any suggestions or further feedback. Thank you again for your support and for being part of our community.

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Review from K K (Niece of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I greatly appreciate all the care and conscientious support given to my uncle in Nightingale. This review is mainly to recognise the wonderful team there. Too many to name all, and everyone does such a great job in what is very hard work. I am constantly in awe of the positivity and compassion they
show.
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Review from S C (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Nightingale House for almost two years now, and has received excellent care and support. The staff are so friendly and caring and always encourage her to participate in activities. It is very important for me to feel that she is well taken care of and safe. I live abroad and call
her often and receive pictures of her, all of which help us to remain close.
The home could do with some updating.
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Review from Phil C (Son of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received excellent care and support at Nightingale House. The staff have always been very kind to her and I was delighted to receive photos of my Mum enjoying the activities arranged and sent by one staff member. Thank you!
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Review from Sally L (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with the running of Nightingale House. The staff are very friendly and look after Dad reasonably well when he's in the mood. The home is well kept and he seems very at home. I would like to thank everybody who is involved with his care.
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Review from K D (Husband of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a home assessment, my wife was admitted to Nightingale, and a warm and friendly atmosphere with attentive staff greeted us. We were made comfortable and shown a large, bright room with adjacent W.C. The staff took care of everything and before long, my wife was settled in. Subsequent visits
have been many and refreshments and even lunch is always offered. I enjoy each visit and sharing a meal with my loved one is a bonus. The main carer is a particular asset.
Reply from Pooja Hair, Manager at Nightingale House

Thank you for your lovely review - we aim to please and we are so glad you chose Nightingale House for your Wife.

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Review from M K (Son of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a small and friendly residential care home that I have visited for over 5 years. The staff here are always welcoming, personable, and approachable. The home holds regular entertainment/leisure activities in which the residents can participate if they so choose. I have always found the home clean
and the staff attentive and caring in support of the residents there.
Reply from Pooja Hair, Manager at Nightingale House

Thank you so much for your lovely words, your dad has settled in so well here and he is an absolute joy to have.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Nightingale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Nightingale House is calculated as follows: ( (173 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 215 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nightingale House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Nightingale House

What types of Care is Nightingale House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nightingale House have?

There are 21 Single Rooms.

What are the Facilities & Services at Nightingale House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Nightingale House to the centre of Twickenham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale House to verify any information. View our terms and conditions. Nightingale House has an Enhanced Service - more info.