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Nightingale House offers residential care to up to 21 older people in Twickenham, London. They specialise in providing care and support to people living with dementia.
Set on a leafy road in a residential area, the home is close to shops, amenities and transport links, with Twickenham station just a few minutes walk away.
The home features 17 single bedrooms with en-suite facilities and 2 shared bedrooms. It also has communal areas...
Care Provided by Nightingale House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are based on a needs assessment and will vary from person to person. The stated fees are intended to be a guide price and we encourage you to contact the manager to a more in-depth discussion.
The price(s) shown are provided by the care home. Contact Nightingale House for full pricing details and T&Cs.
Contact Nightingale House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Stag Care Group
- Private Owned
Person in charge
- Theresa Rivera (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (1)
Nightingale House Reviews (21)
Nightingale House has a Review Score of 9.7 (9.664) out of 10, based on 15 reviews in the last 2 years.
Over all time Nightingale House has 21 reviews.
My mother has been permanently resident at Nightingale House since September 2022. She is extremely happy and contented there thanks to the kindness of the staff. Nightingale House has strong links with the local community in Twickenham. Local charities are frequent visitors who organise activities tailored for the elderly which are greatly enjoyed by the residents. The Manager keeps me fully informed about my mother's progress and any issues that arise from time to time. I have no hesitation to recommend Nightingale House as a comfortable and welcoming home for elderly people who are no longer able to live on their own.
It is wonderful to know that you value the kindness of our staff, our community links, and the activities we provide for our residents. We are also...
My Godmother was at Nightingale Home from the end of 2021 till her death in February 2026. She could no longer stay at home as her dementia was advancing. From the start, she was very happy at the home and was wonderfully cared for right till the end. The staff are warm, caring, attentive and full of joy and fun. They made her feel as though she was at home, and made her last years of life the very best that they could be. I felt as though she was among family, and will be forever grateful for the love and support that she received from all the staff. The home was always bustling and full of life, and I never found my Godmother sitting alone or unattended. The location and building are also lovely- they have a wonderful garden, and it is a well-looked after Victorian building with large windows looking out onto a quiet residential street. I often enjoyed walking around the neighbourhood with my Godmother when she was still mobile, and later on in a wheelchair. A fabulous home!
My mother always seems content and happy when I visit. I am always kept informed of what has been going on. It was nice to hear about the St. Patrick's Day celebrations and how my mum enjoyed a glass of stout! Staff are all fantastic.
I visited Nightingale House several times between January and March 2026. The staff team were most welcoming and accommodating. My overall impression was one of warmth and friendliness, every effort has been made to make residents feel wanted and needed. My good old friend was taken into Nightingale at short notice directly from hospital, so staff had to work extra hard to learn about the background story of life. This to some extent I could provide. Since living at the home my friend has gradually settled in and become less agitated.
Thank you for your kind review of Nightingale. We're so pleased you felt the warmth and friendliness of our home. It's wonderful to hear that your friend is settling in well. We truly appreciate your recognition of our staff's hard work in helping residents feel settled and less agitated - your feedback means a lot to us.
My mother has been a resident since October 2019, since residing at the care home her physical and mental state has improved dramatically. Upon my visits I find my mother to be very calm, content and happy, the staff are exceptionally professional, kind and caring. I count my mother and my family extremely fortunate to have secured a residency at the Nightingale care home and we are extremely grateful to all the staff for the support and care they provide to my mother and all the residence.
Thank you so much for your kind review. We are delighted that you feel your mother's care at Nightingale has been outstanding. Your feedback is truly appreciated and means a lot to our team.
I am extremely grateful and satisfied with the care my mother receives. It's very reassuring to know my mother is happy and safe.
Thank you!
Thank you so much for your lovely message. We are truly delighted to hear how happy you are with the care your mother has received. Your kind words mean a great deal to all of us.We're incredibly proud of our dedicated staff and the exceptional care they provide every day. It's wonderful to know...
My mother has been in Nightingale House about a year now as she suffers from dementia. From the start we have noticed that all the staff, without exception, are extremely caring and proficient. This has given me great comfort knowing that my mother is taken care of and is treated with dignity. It was initially a trial for 8 weeks and it was not what we had initially selected. However, we are so happy that events have turned out as they have and that she is a permanent placement at Nightingale House. Thank you once again to the whole Nightingale House team!
Thank you so much for taking the time to share your kind words. We are truly grateful for your feedback and are delighted to hear that your mother feels safe, well-cared for, and treated with dignity in our home. It means a great deal to the entire team to know that our efforts in providing...
The manager and deputy manager were particularly good at communicating with the family. For that, I will be forever thankful.
Mum lived with me in a busy household for over 7 years. After breaking her hip and a month in hospital her dementia escalated. It was with a heavy heart that I realised it was not the best choice to keep her at home. She was no longer able to manage stairs, was sleeping most of the day and unable to be left alone. Having visited 3 other care homes I entered Nightingale House and knew within 10 minutes that it was the right place for mum. The staff are all so lovely and care so much about each and every resident. Mum is thriving and doing so much more than she was at home. The food is very good and she's starting to put on a much needed bit of weight. She hasn't once asked to 'come home'. She is very content and settled. I have no concerns about her living with her lovely new family, she's in the best care home and we were so lucky that they were able to accommodate her. Our family is a close one and we all visit regularly and we feel very welcome by everyone. Thank you.
Thank you for your wonderful feedback. We are truly pleased to hear that your mother is settling in well after spending seven years with her family. Adjusting to a new environment can be a significant transition, and we are honoured to provide the care, support, and love she deserves. It is...
My grandmother became a resident of Nightingale House in January 2025 after living with my mum for eight years. We were so worried she would be sad to leave home, but we could not have been happier with how she has settled in at Nightingale House. The staff are exceptional, so kind, friendly and have us feeling so confident that Grandma is in the best place. She literally looks like a new woman. After spending days alone at home while everyone is at work, she is now surrounded by the most attentive staff, all day, every day. Thank you so much.
Thank you so much for your wonderful feedback regarding the care of your grandmother at Nightingale. Your kind words mean a great deal to us and to our entire team. It is always our goal to provide the highest level of care and support to our residents, and we are delighted to hear that you and...
If anyone is looking for a care home for a loved one I would highly recommend Nightingale House. I couldn't fault them at all.
Thank you so much for sharing your positive review of your Dad's stay with us at Nightingale. We are truly grateful for your kind words and are delighted to hear that his time with us was so well-received by both him and yourself. Our team deeply committed to providing compassionate and attentive...
The facilities are simple but comfortable, and the building is within a short walk from Twickenham High Street.
Thank you so much for your wonderful review and kind words about the care we provide to your aunt. It truly warms our hearts to know that our efforts are making a positive impact on her life and that she feels comfortable, valued, and well-cared for here. Our team is dedicated to creating a...
Nightingale House has an excellent manager and a lovely group of staff. The environment is very caring and supportive and my aunt is very comfortable there - many thanks to the whole team!
Thank you so much Andrew for your kind words and glowing review of our care home. We are thrilled to hear that you had such a positive experience with our team and services. Our primary goal is to ensure the comfort, safety, and well-being of every resident and it's wonderful to know that this is...
I am very happy with the care my mum gets from the staff, who are very attentive and I am very impressed with the home, which is always clean, inviting and fit for purpose. The addition of the events coordinator is a great asset, with all the activities she arranges for the residents. The summer BBQ was a particularly nice idea.
Thank you so much for your positive feedback regarding the care of your loved ones receive at our care home. We are delighted to hear that you are happy with the care and attention they are getting. We're also thrilled that you enjoyed the BBQ party - it was wonderful to see everyone come together...
The above staff always popped in to say hello and have a quick chat with her. The main carer has got a heart of gold. His care was genuine. Mum loved him. The best part was there was this lovely carer who stayed with her holding her hands till the end of her passing. I cannot thank her enough. I am not allowed to mention names but I am sure the individuals know who I mean. I take this opportunity to thank the Manager and all her team for all they have done. It can be busy sometimes but look out for each other. That is what teamwork is all about. GOD BLESS YOU ALL.
On behalf of the entire team at Nightingale House. I want to express our heartfelt gratitude for your kind review and for taking the time to share such thoughtful words about your loved ones experience with us. It was truly an honor and a privilege to care for your mother, and we will always...
I greatly appreciate all the care and conscientious support given to my uncle in Nightingale. This review is mainly to recognise the wonderful team there. Too many to name all, and everyone does such a great job in what is very hard work. I am constantly in awe of the positivity and compassion they show.
The home could do with some updating.
My mother has received excellent care and support at Nightingale House. The staff have always been very kind to her and I was delighted to receive photos of my Mum enjoying the activities arranged and sent by one staff member. Thank you!
I'm very pleased with the running of Nightingale House. The staff are very friendly and look after Dad reasonably well when he's in the mood. The home is well kept and he seems very at home. I would like to thank everybody who is involved with his care.
Following a home assessment, my wife was admitted to Nightingale, and a warm and friendly atmosphere with attentive staff greeted us. We were made comfortable and shown a large, bright room with adjacent W.C. The staff took care of everything and before long, my wife was settled in. Subsequent visits have been many and refreshments and even lunch is always offered. I enjoy each visit and sharing a meal with my loved one is a bonus. The main carer is a particular asset.
Thank you for your lovely review - we aim to please and we are so glad you chose Nightingale House for your Wife.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale House.
There are no upcoming events for Nightingale House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Nightingale House.
Accreditations
There are no accreditations posted yet for Nightingale House.
Meet the Team (1)

Extremely motivated and experienced CQC Registered Manager who has the academic, turn around the home background from Requires Improvement to Good CQC inspection and with a demonstrated history of working in the Residential Care Home Specialist in Dementia & Health Care Industry. Skilled in Management, Palliative Care, Mental Health, Healthcare Management, Safeguardings and Team Leadership. I pride myself on Quality Assurance and compliance against all aspects of CQC and will make sure to work towards a positive return on investment.
Frequently Asked Questions about Nightingale House
What types of Care is Nightingale House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Nightingale House have?
There are 21 Single Rooms.
What are the Facilities & Services at Nightingale House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Nightingale House to the centre of Twickenham?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
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