Owner: Valuecare Ltd

Person in charge: Danielle Young (Home Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 23

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £700 – £850 (These prices are only a guideline, please contact Lathbury Manor to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Private car park at rear of building

Latest Care Quality Commission* Report on Lathbury Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Lathbury Manor has a Review Score of 9.5 (9.491)

The Review Score of 9.5 (maximum of 10) for Lathbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Lathbury Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.491 for Lathbury Manor is calculated as follows: ( (129 Excellents x 5) + (61 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 214 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lathbury Manor is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lathbury Manor?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lathbury Manor

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother was a resident at Lathbury Manor for more than 3 years. She was suffering with deteriorating Alzheimer's. She was in two homes prior to Lathbury Manor, we were not happy with either, my mum was agitated in both and could not settle. However, as soon as she moved into this home she started to settle and smile again. I can honestly say if I am ever in need of a care home if this home has the same staff I will go here. Much of the staff have been here for many years, a good indication that they are happy too I think. They have created a really lovely, caring and relaxed environment. They show great affection and respect for the people in their care. My Mum passed away in November, her final weeks were managed really well, I genuinely could not have asked for more from the home, they were fantastic. Whilst it would not be right to name staff here individually it will soon become obvious when you visit those who make this home special, it is the people and ethos of the home that matter.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is a huge relief to know my parents are well cared for in Lathbury Manor by staff who are kind, friendly and helpful. The rooms are pleasant and the grounds delightful and they love when the weather allows them to sit outside. The food is good and wholesome.

How likely would you be to recommend Lathbury Manor? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have just been to Lathbury Manors Christmas party and as usual, they did not disappoint. The decorations were brilliant, the staff are the very best. Everyone knows your name and are so friendly they had a singer who I thought was very good, belting out Christmas songs. The food they had laid out was excellent, a really good variety. I don't know how they did it while providing their usual excellent care of all the residents.
I am so pleased with Lathbury, I find hard to put into words. The management are always happy to or explain what is going on. Once again brilliant job Lathbury.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Room is homely and comfortable. Most important, the staff are kind, caring and cheery and that gives peace of mind that I'm doing the best I can for my mother.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband, who has been at Lathbury since February 2015, is the happiest person I know! He is kept warm, clean and comfortable at all times. He has a good appetite and enjoys the food provided which is of a high dietary standard. He is surrounded by carers who are not only good at their job but are warm-hearted and fun to be with. Activities are an important part of life at Lathbury and try to involve whatever is suitable and appropriate (and of course enjoyable) for all within their own personal mental and physical constraints. I know that if anything occurs with respect to my husband's welfare I will be informed immediately which is of great comfort to me. Lathbury is a really happy home and I too am happy and relieved to know that my husband is safe and well cared for within its confines.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has only been at Lathbury Manor a week but I'm keen to leave a review as I've got such a positive feeling about the home from all my interactions with it so far. It really feels like 'home' and not 'a home' and Dad already seems very settled. There is a lovely atmosphere and the manager and her team have gone the extra mile to make both us and Dad feel welcome and to keep in touch with us in these early days - the manager even rang to tell me the lovely news that Dad had enjoyed his first shower in years. I could tell from Dad's smile today that he feels well looked after and content, which is all we can ask for at the moment. Regarding the ratings below, I'm only able to give first impressions, so they may well improve next time!

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Mum has been in Lathbury for 17 months. All the family have commented on how happy she is now, and enjoying her food and the company of other people in the home. The staff always have time to speak with us regarding Mum. It's like meeting your friends, they're all very welcoming, it's like home from home. All the family are very happy about the care Mum is receiving at Lathbury Manor Newport Pagnell.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has now been at Lathbury for about eight months and we are very satisfied with the level of care she is receiving. Her health has declined noticeably over the period but the staff have always been one step ahead in predicting what she needs and implementing it to a very high standard. All members of staff appear to be friendly, helpful and caring and have made every effort to cater as much as possible to my mother's personal wishes. I would certainly recommend the home to anyone wanting a friendly, safe and caring environment for someone close to them.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been at Lathbury for almost 3 years and has always received a high standard of care. The home is warm, secure and generally clean and tidy. The catering is excellent as are the laundry services. Staff are warm and welcoming and offer seemingly genuine care to all residents.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father was a resident for the last three years of his life. Being an independent person he settled well,enjoying the comforts of his room at Lathbury, being spoiled by the carers and enjoying his food. In the last year of his life, his health deteriorated and needed much more attention, all the carers gave him so much support making his life the best he could have and the catering staff going out of their way to accommodate him.
The home was always clean and tidy, staff always willing to help and give support when needed.They were always caring, polite and friendly to both residents and family.
I was given valuable support at a difficult time when coming to the end of his life.
Thank you to all at Lathbury Manor.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tables and chairs in the music room where my Mum has her meals are very dirty. Always got other people clothes in her wardrobe despite having names in them. Not introduced properly to new staff, so never know whether they are staff or relatives.

How likely would you be to recommend Lathbury Manor? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Jon Allen, Director at Lathbury Manor responded to this review on 02 Dec 2016:

Thank you for your review. I am sorry you are not fully satisfied with the home. I will pick each of these issues up immediately. The tables and chairs in the music room are cleaned every evening. However during the day they can get soiled particularly at meal times. I will make sure we are doing even more to meet your expectations.
I have discussed the issues you have raised and staff are addressing them. Please if going forward you are not fully satisfied with any aspect of the home then as always mentioned please email or call me directy.

My Mum has been happy at Lathbury for over six years now. The carers are very friendly towards relatives and have formed good relationships with the residents.
The managers have always listened to any concerns I may have had over the years and passed these on to the care workers.
The entertainment programme is good. The residents particularly enjoy various singers who visit regularly.

How likely would you be to recommend Lathbury Manor? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother was a resident at Lathbury Manor for just over a year. Within a very short time of her arriving the staff understood mum; they all knew her likes, dislikes and individual needs. She was always treated with respect and dignity. I visited at all times of day and always found the staff to be welcoming. Nothing was ever too much trouble, and they always had a smile. I am very pleased that mum was able to spend her final year in such a happy, caring and homely environment.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother was resident at Lathbury Manor for nearly 6 years until recently when she passed away, In that time she flourished, the helpful caring environment helped her to have a fruitful and fulfilled last years. The staff are highly professional yet provide a homely and friendly place to live. The high standards of cleanliness never wavered at anytime - I called at anytime without an appointment, and was always greeted with a smile and made to feel very welcome by all the staff. Mum made friends with staff and residents alike.

She would join in the many activities that are provided throughout the week and enjoyed the outings to Panto, shopping and regular summer parties .

I have nothing but high praise for this home and the staff.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 90 year old friend with incapacitating dementia and in bed for half a day is very well cared for, always clean and content. The staff are happy to do their caring and I feel she is in the best place possible for her stage in life.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We (my wife and I) have always found Lathbury Manor to be a place when my mother is content, cared-for professionally and happy. The staff make this so; with a positive approach to residents in their care. They "jolly" them along; we think a very appropriate use of an otherwise outdated word use. A minor issue we have is the 'Visitors book.' We always check it to see which old friends of mum have visited, to least to thank them. May I suggest that one staff member to be responsible for its upkeep and tidiness?

How likely would you be to recommend Lathbury Manor? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother suffers from Alzheimer's disease and has been a resident for nine years. In all that time, I have visited very frequently and at varying times and have always found the staff to be professional, friendly, caring, thoughtful whilst maintaining a 'happy atmosphere' which is difficult to put into words.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is coming up to her 3rd year in Lathbury and loves it there. The staff are truly amazing with her and I am kept in constant contact with regarding her care. I am happy that I can call in at any time and if she is out of sorts there is always someone there to help bring her back to her normal self.

How likely would you be to recommend Lathbury Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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