Blackthorns

The support you provided to us, as a family, was fantastic right up to her passing in hospital. Thank you.

The care my father has received generally, on the whole, has been good. When I have had concerns, I have been able to speak to staff and most are addressed at the time occasionally have had to make repeat requests for information but nothing is perfect. Most staff are approachable and there are a couple who go above and beyond. Sometimes feel more could be done so more people are included in activities and trips.

My mother came to stay here for two weeks for short stay. We are very pleased to see my mother happy and well when we came to pick her up, no concerns.

Blackthorns can't be praised enough for making this transition as comfortable as possible. From day one, my grandmother was made to feel welcome and her living quarters were carefully considered to make sure she was surround by people that have now become her friends. It is definitely a caring, supportive environment and her situation is so much better than when she was in her own home.

Kind regards.

Overall care was good but I felt the staff had so much to do and were not able to be available as often as liked. The meals were nicely presented and plentiful but in the case of my husband who is a strong able man felt the hot dinners were very small. Blackthorns is a light and airy home and the decor is outstanding. A lovely place. A special thanks to the maintenance man who looked out for my husband, a gem.

Blackthorns have been excellent, caring, considerate and respectful of my father-in-law. Couldn't be better.

My mother has been in Blackthorns for over a year now. She is 93 and needs considerable support in her day-to-day life. The staff are caring; she received the help and assistance she needs and is happy and contented. I am pleased with her care, and the staff are very competent and caring.

Their life has been difficult but Blackthorns has done all they can to help them live their last days with dignity and respect. In particular, the manager has been wonderful.

When we visit, we’re always greeted with a smile, we’re kept well informed should there be any concerns. I honestly can’t thank everyone for the amazing jobs they do, thank you.

I would recommend Blackthorns highly. Thank you isn't enough to say, as they were brilliant. Thank you.

I would visit him every day.

Thank you to them all.

My mother is well looked after and I'm very grateful to all the members of staff.

Delighted with the care and attention my father has received since his arrival. All the staff are very friendly and kind and have helped him to feel at home.

which is lovely and so good for them. We would highly recommend this home.

Staff were caring, supportive and respectful. My father seems settled and comfortable overall. Since becoming a resident, he has become incontinent. In my experience of caring for him, this can be avoided by supporting him to use the toilet every 2 hours or so. The carpet in his room smelled very strongly of urine on the day we visited. The next morning the carpet had been washed and the smell mostly gone. It is likely that if Dad were in an ensuite room, he would probably manage to go when he gets up in the night.

Although my mum was only in the home for a short time (5 weeks), the care she received was excellent. The staff were always friendly to Mum and to the family when we visited. The manager would always keep us up to date with the way Mum may have been since the last visit and the staff had time to feed her (although at her age she ate little) and she did put on a bit of weight. The family were pleased she went to Blackthorns.

The staff which we interacted with today were kind, warm, empathetic, friendly, caring and supportive. The room is clean and has all the necessities. Anything additionally needed, is courteously addressed and provided. We brought flowers, and a vase was found; it's that sort of attention to small detail, without grudging the request or how busy they seem. The staff treat the residents as people and as they would like to be treated themselves.

My mother was placed at Blackthorns Care Home following an operation after falling which worsened her dementia. I was phoned when she arrived and have been kept up to date with all developments since. All of the staff are diligent and friendly, nothing is ever too much trouble. The home itself is spotless and runs like a well-oiled machine, a great credit to the management. My mother and I are very satisfied with Blackthorns and have no complaints whatsoever.