Blackthorns

We have found the staff to be Very warm and friendly. Care home is clean, bright and welcoming and my Mum seems to be getting the best care possible. Day time activities and outings are a real bonus. Her room is clean and well equipped. Could possibly benefit from a more robust laundry system

I think the laundry needs more attention as some of my mums clothes have gone missing and she sometimes runs out of trousers and other items .

She feels safe and well looked after. She is popular with both staff & other residents.

From the moment my Mum went into the Care Home she was welcomed and showed around and introduced too staff members. She was in there for two weeks as I was on holiday Other members of my family visited often and said how happy she was and she was well looked after they commented on how friendly everyone was .,She was only in there for two weeks and had made friends with some of the other service users and has asked to go back to see them. At first I was apprehensive about leaving her but she had a really wonderful experience. I really do appreciate all the care they gave her and the staff were all excellent. I would definitely recommend this Home.

My mother was a resident at Blackthorns for just under a year from March 2025. Our family cannot praise the home enough for the care and love they offered her along with the support we all received in her final days. Without exception, the staff were kind, caring and professional which helped to create a wonderful atmosphere that exuded throughout the home. If it remains the same then in the due course I'll be knocking on Blackthorns' door!

The home is always spotlesly clean We couldnt ask for more

My brother became a resident for respite care in October. He was very happy with the care he received. His residency became permanent on 19th November, as he wanted to continue staying at Blackthorns, needing 24 hour care. He has settled into the home very well. Staff attend to all his personal needs and treat him with respect. I am very impressed by management and staff who are knowledgable, helpful, friendly and caring.

My visits are always unplanned and my father is dressed and clean.

My visit was unplanned - totally. My sister was sitting comfortably on her bed reading when I arrived. He room was very clean and tidy, furniture appropriate for her needs. She had no problems with the menu. She was aware of daytime activities but I felt she needed a little more encouragement to take part. She was not aware of any evening activity for residents. I think she would benefit from more social interaction, but she is absolutely benefitting from being in the care home.

I emailed the home and have not received a response after a week, which I find frustrating.

My Mum, Heather Thompson spent the last week of her life in Blackthorn care home, staff were amazing, my Mum received the best care, Marciala, James,Norbert, and Gabbi were all fantastic and saw to all her needs and were so respectful, James offered numerous coffees through the week, I cannot have wished my mum to be under any better care home,the district nurse was called without delay to medicate my Mum when she was in pain, the place was kept very clean and all other staff were polite and friendly, all in all my Mum was treated like a queen

Visited my mother today who was happier than I had seen her in a long time. Staff came to give mum her support and were very pleasant and had a joke with her. The manager made the time to come to talk to me and was fully aware of mum's care plan and treatment. I feel confident Mum is in the right home.

My father came to Blackthorns to receive palliative care following a brief spell in hospital. Although it was only a short stay until his end of life the care he received was extremely good. His room was clean and bright. The staff were extremely helpful and spent time with Dad making sure he was eating and drinking right up to his last hours.

Blackthorns provided excellent care during our father's stay. The staff were kind, caring and attentive, always professional and looked after dad very well, making sure he was comfortable and accompanied at all times. Thank you to Blackthorns.

I am pleased with the care my cousin has at Blackthorns. He was very ill recently and after returning from hospital the staff looked after him very well indeed. He is happy there, the staff are friendly, I have got to know some of them very well. He loves the food, plenty of it and nicely presented. Overall all is very good, it is easy to call or meet the staff and manager to check on him and as he is very pleased with his home then so am I!

I am very happy with the care my sister is receiving in Blackthorns. The staff treat her well and any concerns I have with her health are quickly delt with. She tells me the food is very nice. She hasn't us yet taken part in any of the activities but says she might in the future. I understand there are many available.

I found Blackthorns care home to be of a good standard both in cleanliness and hygiene. The carers are extremely kind to the residents It is nice to have a café where visitors can take their family and or friend to the café and have a quick chat in a nice friendly atmosphere the Hairdresser is very good as is the Chiropodist I find the care given to the patient/residents to be of a high standard.

My mother moved into Blackthorns in June 2024 and from the start I was happy with the care she received. The staff are helpful, efficient and genuinely care for the residents. The home manager was always quick to answer any questions that I had or change things to make the transition easier for mum. Little things like giving mum a key to her room so she could open and close her "front door". I was always kept informed of medication changes and how she had been day to day when I visited her alongside my dad. Sadly mum passed away in February. Many of the staff had been in and sat with her during her last days. I cannot recommend the manager and her team enough for the love and care that they gave to my mum during her time at Blackthorns

My aunt has been in Blackthorns for a year now. She has settled in and is happy with being there. She is taking part in activities and enjoying the company of staff and residents. We also are happy with the staff and management, always made to feel welcome. If we have any problems they are ready to listen and help.

The Manager is very approachable and will address issues and is very supportive.