Boucherne is a historic property with scenic surroundings that has been lovingly renovated in order to offer a homely residential care service to older people with care needs.
Equipped and updated to suit modern forms of care, the accommodation includes assisted bathrooms and wheelchair accessible showers, with open plan living areas and en-suite bedrooms.
Gardens are popular with residents during the warmer weather, who can also relax in the summer house, with carers always on hand throughout the day and night to help with any issues.
Owner: Mr & Mrs C J Tibballs
Person in charge: Ann Barlow (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 24
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Boucherne: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 (maximum of 10) for Boucherne is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Boucherne in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.9 for Boucherne is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) ) ÷ 60 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for Boucherne is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Boucherne has a Review Score of 8.1 (8.108) from 5 Reviews
Review submitted from a Postal Card by Sarah M (Daughter of Resident) on Monday 4 September 2017. Relates to August 2017.
My mother went to live at Boucherne in October 2016 when she was unable to live by herself at home. Before she went to Boucherne she was isolated, lonely and very sad and unhappy. Now she has friends and the staff are so helpful and reassuring. I know there are some quite ill people at the home but staff are very discreet and make the home work like a home. There is always such a happy atmosphere at Boucherne.
How likely would you be to recommend Boucherne? Extremely Likely
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Review submitted from a Website Submission by Margaret (Daughter of Resident) on Thursday 9 February 2017. Relates to January 2017.
My father was a resident at Boucherne for a year. The care was excellent, the staff caring and attentive, nothing was too much trouble for them.
Visiting was anytime, for as long as you liked, visitors welcomed and offered drinks or you are welcome to go down and make your own whenever.
The food was all cooked fresh on the premises, homemade soups and cakes, and always a roast Sunday lunch.
I could not recommend this home enough, it is more a home than an institution, the residents are not sitting in a circle all day long looking at a TV.
Outings and meals out are arranged, there are lots of things arranged in the home during the week.
A loving, caring home.
How likely would you be to recommend Boucherne? Extremely Likely
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Review submitted from a Website Submission by Kate J (Daughter of Resident) on Friday 18 November 2016. Relates to June 2016.
Our father spent 3 years at Boucherne during which time he was extremely well looked after by the incredibly kind, caring and professional staff who always had time for him and his individual needs. He was encouraged to continue with outside interests as long as he was able. The end of life care he received was wonderful and as a family we were always involved.
How likely would you be to recommend Boucherne? Extremely Likely
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Ann Barlow, Manager at Boucherne responded to this review on 18 Nov 2016:
It was a privilege to know your father. He was a gentleman. I miss him. I miss our chats.
Review submitted from a Postal Card by Allen W (Son of Resident) on Thursday 16 June 2016. Relates to June 2016.
My mother entered this care home mid April 2016 and was very much against being put here, in a quite aggressive way. Our family were very concerned as she is 96 years old and we had spent a considerable amount of time finding the right place for her as there are no other alternatives because of family situations. She is now a very very happy person, she loves it there. Everyone is so kind and helpful, the staff are brilliant, the food great, lots of activities and mum has the run of the garden, which she loves, it is home.
How likely would you be to recommend Boucherne? Extremely Likely
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Ann Barlow, Manager at Boucherne responded to this review on 16 Jun 2016:
It is a pleasure to see how well your mum has settled here at Boucherne and how much she is enjoying life.
Review submitted from a Postal Card by Richard B (Son of Resident) on Wednesday 18 November 2015. Relates to November 2015.
The staff are amazing, always cheerful, and make no fuss over doing anything. The owner spends most of his time ensuring standards are maintained. There are activities organised every week and regular outings. All food is cooked at home and mum eats in her room by choice, which they make no fuss over. I live close and visit at all hours, it's always friendly and hospitable, can't fault it.
How likely would you be to recommend Boucherne? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money