






Located in a residential area of the village of White Colne, Colchester, Brook House provides residential care for the elderly and those living with dementia.
There are 35 rooms in the home all with ensuite facilities, meaning that residents can enjoy their privacy and down time in a space that feels comfortable and homely. For residents who like to socialise, the team arrange plenty of activities and weekly trips out...
Care Provided by Brook House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All private fees are fully inclusive of hairdressing, chiropody, daily news paper, and toiletries.
The price(s) shown are provided by the care home. Contact Brook House for full pricing details and T&Cs.
Contact Brook House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sohal Healthcare Ltd
- Private Owned
Person in charge
- Charlotte Coe (Acting home manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (32)
Brook House Reviews (16)
Brook House has a Review Score of 9.7 (9.664) out of 10, based on 12 reviews in the last 2 years.
Over all time Brook House has 16 reviews.
My late partner received excellent care at Brook House. I was very impressed with all the staff. They were all very friendly, kind & caring. Nothing was too much trouble. The meals looked very appetizing
Thank you, Shirley, for your lovely review of Brook House. It's always a pleasure to receive such glowing feedback, We really appreciate you taking the time to share you review.
The team treated her with dignity and respect at all times and that is something that I will always treasure.
It means a great deal to know that our team helped your mum feel safe, comfortable and at home, despite her...
Before June this year, my mum, who has Vascular Dementia, was struggling immensely. She was a prisoner in her own home, scared to go out, and just barely existing. It was heartbreaking to see your loved one who had always been so strong, bubbly, and independent, deteriorate so quickly. She was not coping with being alone at home, she was scared and couldn't sleep. After much consideration, we decided that it was time for her to move into a care home, hoping she could "live" again. We had a shortlist of ten homes around the Essex area, which we narrowed down to four. From the very first phone call to Brook House, we knew we had made the right choice. The Deputy Manager, did not know my mum but took the time to ask about her and her needs and genuinely cared, which was truly priceless. The transformation in my mum since moving here has been nothing short of miraculous. She is now so full of life and looks ten years younger. She has made friends and participates in the activities.
Thank you for your glowing review of the care provided at Brook House. It is a joy and privilege to support and see those living with dementia enjoying a fulfilling daily life.
My cousin is so well cared for and a popular resident. She has resided at Brook House for just over a year. On first entering the care home, she was frightened and disorientated, but has become calm and happy in her environment, always partaking in entertainment in house and lovely trips to choir in Halstead and the lunches out and the visits to nurseries.
It is our pleasure to care for your loved one. Thank you for your continued support of our team and kind words, they will be passed on to the staff team.
As good as it can be.
It is our pleasure to care for your loved one. Thank you for your kind words and continued support of our team, they will be passed on to the staff team.
My parents were finding it increasingly difficult to cope with being on their own at home. It was upsetting to see them scared and confused so we made the decision to find a care home which would suit their needs.
From our first meeting at Brook House, both the Manager and Deputy Manager have been so helpful. They totally understood our needs as well my parents and they went out of their way to find rooms which would suit my parents thus allowing them to carry on as if they were still in their own home.
The entire home is light and airy, spotlessly clean and a joy to be in. Every member of staff we have met has been happy in their work and very friendly and helpful.
The Manager and Deputy Manager have been incredibly supportive during recent weeks and have helped my Dad and myself through what has been a difficult time ....really over and above the call of duty. The Entertainments coordinator has been an absolute star getting my Dad to join in activities and keeping him busy.
What a lovely review of our Home. It has been an absolute privilege to care and support in all the ways we have been able to and we look forward to carrying the great work on in caring for your Dad.
When she first arrived she was confused and worried and scared. She was instantly met with a warm - reassuring face that help her to settle in.
Within a few days she was sleeping better, eating better and washing.
You could see she was relaxed with the staff and she felt comfortable.
All staff are welcoming and caring and you get a real family feel from everyone there.
My mum is safe and well looked after and because of this my mind is put at ease.
Thank you for such a warm review of our Home, feedback is always greatly received.
The manager keeps me well informed with changes, as I live 4 hours away from the home.
Many thanks for such a glowing review. We always aim to provide the best care in all areas.
My mother was with Brook house for just over a year. In that time she was treated pwith care and respect by all the staff , always having time for a chat and making sure she had everything she needed. We were always welcomed and nothing too much trouble. Thay gave ne back the mum I always new and loved . Would have no hesitation recommending this home
I cannot praise the manager and staff enough at Brook House. My father-in-law has been a resident for nearly two years now and throughout that time, he has had many challenges in his general health and well-being. These challenges have been met by the team with care, empathy and intelligence. As relatives, we have also felt supported and kept informed on a regular basis with any areas of concern and the staff are being creative with their ideas to resolve any issues. They are constantly reviewing procedures to change and improve on their already inclusive, caring and empowering work. They work well with other organisations to ensure the residents are enjoying the best care. I feel that my father is safe and secure at Brook House and that he is treated gently and with kindness at all times. The facility is always clean and tidy with friendly and helpful staff. It is pleasing to see that the residents have many trips out tailored to their needs and enjoyment. Highly recommended by us!
Thank you so much for such a glowing review of our home and the team at Brook House. It is a dedicated team approach that has enabled us to improve and continue to improve in providing the best possible care, for the residents to carry on enjoying both life inside and outside of Brook House. Kind regards, Patricia.
He has one-to-one staff. l do feel as though the care given could be better: more thoughtful, hygiene (hair washed smelling nice). I have asked for all my father's clothes that don't fit weeks ago, still waiting.
Good afternoon, thank you for submitting a review, your feedback greatly matters in improving our services. As you are aware, your father's care is provided by an external supplier and I have raised your concerns with them today and will be in contact directly to discuss. Thank you for your kind words about care staff and your five-star rating of management at Brook House. Kind regards, Patricia.
My mother moved to Brook House following on from my father passing in a home they were residing together, at which time (July 2024) we rapidly took the decision to move our mother with immediate effect. At the former home, she was very depressed (even prior to my father's passing) often saying she was living in a prison. She appeared very pale and totally unmotivated which we initially thought to be a decline in her condition however moving her to Brook House has proved we were wrong as since doing so, my mother has excelled virtually immediately. She is beautiful again in her appearance and blooming from within with a sparkle in her eyes, something we thought she had lost. The manager is a brilliant, hands-on manager, the senior and activity coordinator is amazing as is the deputy, also five members of staff, in particular, are outstanding and others too whom I do not yet know names. Outings and activities are outstanding too. At this time, after five months, I can honestly not yet fault Brook House.
Good afternoon, thank you for such a glowing review of the care provided to your mother at Brook House. I will ensure that your high praise is passed on to all staff. Kind regards, Patricia.
My mother-in-law has been at Brook House since April 2023, she is very well cared for. Brook House is clean and decorated very nice. When I visit I am made very welcome, nothing is too much trouble. The staff are all friendly, It’s like one big family.
Thank you for such a glowing review. You are like family and always welcome at Brook House.
I can't speak highly enough of Brook House Care Home and the team there, and I feel very fortunate that my mother was placed there. The staff have helped me through some difficult times, but it's the constant care and attention that I'm really grateful for. My mother is very well looked after and is treated with both affection and respect. And she's happy there; she's comfortable and settled. All the staff are friendly, helpful and approachable and it's a lovely building too, cleaned and maintained to a very high standard. Brook House has made this difficult time in my mother's life much easier and much more comfortable for her, and I'll always be grateful for that.
Thank you for such a lovely review and your kind words.
Mum has been at Brook House since August 2022. It's a well-decorated home, with fantastic staff. Mum is safe and very well looked after. The staff have made me feel very welcome, each time I visit and they are very approachable. The home has only been open, I believe, since June 2022, so there are not many residents, but I am sure if you are looking for a residential home for your loved ones, you won't be disappointed.
My mum was only at Brook House for four weeks until she passed away. The care mum received was excellent, particularly during her last few days. I was also looked after by the staff and I cannot praise the manager and her team enough.
Thank you for such praise. It was a privilege to have known and looked after your mother for a short time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brook House.
There are no upcoming events for Brook House.
Awards / Recognitions (1)
- 24 Oct 2013Recipient: Sohal Healthcare Ltd
Accreditations
There are no accreditations posted yet for Brook House.
Meet the Team (1)

Drawing on more than two decades of experience in Health and Social Care, I am deeply committed to upholding strong ethical principles as a manager.
My philosophy centres on supporting residents to enjoy fulfilling and meaningful lives, especially during their later years. Achieving this requires genuine teamwork—not only among staff within the home, but also through close collaboration with family members, healthcare professionals, and by nurturing robust community relationships.
By embracing a holistic approach that takes into account each resident’s unique needs, we are able to empower them to maintain independence and make their own choices, no matter what physical or mental challenges they may face.
It is my belief that, by fostering a supportive and inclusive environment, we can help residents feel valued, respected, and in control of their daily lives, ensuring their well being is always at the heart of everything we do.
Frequently Asked Questions about Brook House
What types of Care is Brook House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Brook House have?
There are 36 Single Rooms.
What are the Facilities & Services at Brook House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Brook House to the centre of Colchester?
8.2 mile(s) as the crow flies, distance by road may be significantly further.
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