Brook House

Good home No complaints

Knowing she is in such capable and caring hands gives our family great piece of mind!

My late partner received excellent care at Brook House. I was very impressed with all the staff. They were all very friendly, kind & caring. Nothing was too much trouble. The meals looked very appetizing

The team treated her with dignity and respect at all times and that is something that I will always treasure.

My cousin is so well cared for and a popular resident. She has resided at Brook House for just over a year. On first entering the care home, she was frightened and disorientated, but has become calm and happy in her environment, always partaking in entertainment in house and lovely trips to choir in Halstead and the lunches out and the visits to nurseries.

My parents were finding it increasingly difficult to cope with being on their own at home. It was upsetting to see them scared and confused so we made the decision to find a care home which would suit their needs.

From our first meeting at Brook House, both the Manager and Deputy Manager have been so helpful. They totally understood our needs as well my parents and they went out of their way to find rooms which would suit my parents thus allowing them to carry on as if they were still in their own home.

The entire home is light and airy, spotlessly clean and a joy to be in. Every member of staff we have met has been happy in their work and very friendly and helpful.

The Manager and Deputy Manager have been incredibly supportive during recent weeks and have helped my Dad and myself through what has been a difficult time ....really over and above the call of duty. The Entertainments coordinator has been an absolute star getting my Dad to join in activities and keeping him busy.

My mum is safe and well looked after and because of this my mind is put at ease.

The manager keeps me well informed with changes, as I live 4 hours away from the home.

My mother was with Brook house for just over a year. In that time she was treated pwith care and respect by all the staff , always having time for a chat and making sure she had everything she needed. We were always welcomed and nothing too much trouble. Thay gave ne back the mum I always new and loved . Would have no hesitation recommending this home

I cannot praise the manager and staff enough at Brook House. My father-in-law has been a resident for nearly two years now and throughout that time, he has had many challenges in his general health and well-being. These challenges have been met by the team with care, empathy and intelligence. As relatives, we have also felt supported and kept informed on a regular basis with any areas of concern and the staff are being creative with their ideas to resolve any issues. They are constantly reviewing procedures to change and improve on their already inclusive, caring and empowering work. They work well with other organisations to ensure the residents are enjoying the best care. I feel that my father is safe and secure at Brook House and that he is treated gently and with kindness at all times. The facility is always clean and tidy with friendly and helpful staff. It is pleasing to see that the residents have many trips out tailored to their needs and enjoyment. Highly recommended by us!

He has one-to-one staff. l do feel as though the care given could be better: more thoughtful, hygiene (hair washed smelling nice). I have asked for all my father's clothes that don't fit weeks ago, still waiting.

My mother moved to Brook House following on from my father passing in a home they were residing together, at which time (July 2024) we rapidly took the decision to move our mother with immediate effect. At the former home, she was very depressed (even prior to my father's passing) often saying she was living in a prison. She appeared very pale and totally unmotivated which we initially thought to be a decline in her condition however moving her to Brook House has proved we were wrong as since doing so, my mother has excelled virtually immediately. She is beautiful again in her appearance and blooming from within with a sparkle in her eyes, something we thought she had lost. The manager is a brilliant, hands-on manager, the senior and activity coordinator is amazing as is the deputy, also five members of staff, in particular, are outstanding and others too whom I do not yet know names. Outings and activities are outstanding too. At this time, after five months, I can honestly not yet fault Brook House.

My mother-in-law has been at Brook House since April 2023, she is very well cared for. Brook House is clean and decorated very nice. When I visit I am made very welcome, nothing is too much trouble. The staff are all friendly, It’s like one big family.

I can't speak highly enough of Brook House Care Home and the team there, and I feel very fortunate that my mother was placed there. The staff have helped me through some difficult times, but it's the constant care and attention that I'm really grateful for. My mother is very well looked after and is treated with both affection and respect. And she's happy there; she's comfortable and settled. All the staff are friendly, helpful and approachable and it's a lovely building too, cleaned and maintained to a very high standard. Brook House has made this difficult time in my mother's life much easier and much more comfortable for her, and I'll always be grateful for that.

Mum has been at Brook House since August 2022. It's a well-decorated home, with fantastic staff. Mum is safe and very well looked after. The staff have made me feel very welcome, each time I visit and they are very approachable. The home has only been open, I believe, since June 2022, so there are not many residents, but I am sure if you are looking for a residential home for your loved ones, you won't be disappointed.

My mum was only at Brook House for four weeks until she passed away. The care mum received was excellent, particularly during her last few days. I was also looked after by the staff and I cannot praise the manager and her team enough.