Don Thomson House Residential Care Home

Low Road, Dovercourt, Harwich CO12 3TS

Don Thomson House Residential Care Home, Harwich, Essex
Don Thomson House Residential Care Home, Harwich, Essex
Don Thomson House Residential Care Home, Harwich, Essex

Overlooking nearby fields, Don Thomson House is situated in a quiet residential area of Dovercourt, a stone’s throw from the maritime port of Harwich.
The team pride themselves on providing care with kindness and the home was rated 'Good' by the CQC in October 2015.

Situated in a historic and picturesque seaside town, which is full of restaurants and shops, the home has welcoming lounges and light and airy dining rooms, where residents can enjoy delicious homemade food and freshly baked cakes. There is also a hairdressing salon for those who like a little pampering.

The spacious bedrooms are en-suite and come with a television and telephone points, plus Wi-Fi.

With raised flower beds, the large landscaped garden is a lovely retreat for residents who like to do a spot of light gardening, or is simply a lovely place to relax in the sunshine with family and friends, who are welcome at any time.

Group: Sanctuary Care Ltd

Person in charge: Donna Ashman (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 27

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Don Thomson House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Don Thomson House Residential Care Home has a Review Score of 9.7 (9.652)

The Review Score of 9.7 (maximum of 10) for Don Thomson House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Don Thomson House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.759 for Don Thomson House Residential Care Home is calculated as follows: ( (85 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.893 Points relating to the number of positive Reviews for Don Thomson House Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.6 Target = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Don Thomson House Residential Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Don Thomson House Residential Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1

Mum was in and out of hospital for 3 months having had several falls. We decided to put her in Don Thomson for respite care and it was the best decision. Since she has been there, her mobility has improved, she is eating again and she is almost back to being my mum again. It is all down to the staff and the care they have provided for her. Everyone is so friendly and seem to really want to help her improve. We have decided to make her stay permanent and owe everything to Don Thomson House. Thank you.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit a resident at the home five days a week and always look forward to it.
Right from when I walk in the door it is bright, welcoming and friendly.
All the staff are kind and helpful, yet professional at all times, and the leadership is excellent.
There is always something going on and the activities are well thought out and popular and regular meetings with residents mean they really have a say in the running of things.
I like the way the residents can safely wander around the home and garden, having a chat and laugh here and there - and would happily live there myself when the time comes.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am completely satisfied with the care my father receives in Don Thomson House. The staff are dedicated and highly professional. Dad is treated with respect and kindness and every member of staff goes out of their way to have a friendly word pass the time of day with him and check on his general well-being. The accommodation is clean, bright and homely and the food is of a high quality. I am contacted monthly to discuss any issues that may have arisen regarding dad's health or well-being. I feel my views are valued and any issues are acted on immediately. When I visit, staff are always welcoming and friendly. Nothing is too much trouble - it's like one extended family.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been here since June 2016 and I can only praise Don Thomson House Residential Care Home up. It is a lovely clean home the staff couldn't be nicer. Mum always says how nice the food is and how much she enjoys the company of the other residents. It's good to know that mum is being looked after so well. It has certainly taken a load off my mind.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has had difficulty adjusting to old age but he has been looked after with good humour and care. I spend a lot of time in Cornwall and feel glad he is well looked after and entertained, whilst I am not there. Although, of course, I have a sister and brother living locally, who regularly visit.

How likely would you be to recommend Don Thomson House Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Mum was a resident at Don Thomson house for almost three years. During that time she was she was always treated with care and compassion. The staff although busy always found time for a chat and checked that she was comfortable.
Our family were always made very welcome and her noisy great grandchildren thought her 'big house' was much better than the bungalow she had previously lived in.
The last week of Mum's life was long and stressful. All the staff were kind and caring, instinctively knowing when to offer support and when to leave us to be alone with Mum.
I have recommended Don Thomson House to friends looking at care homes for their loved ones.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been a resident at Don Thomson House since leaving hospital in September 2015. The rooms are pre furnished but you can move your own furniture in if you wish, which is nice. The Home itself is very pleasant and has a very welcoming feel from the minute you walk through the door. ALL of the staff are very dedicated and nothing is too much trouble. They have shown Dad every respect and are there for him 24/7. I am kept informed of any issues in a timely manner. The staff are friendly, helpful and professional and I cannot fault their enthusiasm and caregiving. I am so glad that Dad is at Don Thomson House as it gives me peace of mind and I would highly recommend it to all.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my friends in said home for 18 months now and have always found the home clean and tidy. Most importantly I have never walked in to the smell of dirty old toilets. All the staff are cheerful, helpful and busy but they always seem to put in an extra effort to make occasions such as birthdays, Easter, Christmas, open days etc. extra special for the residents and their visitors.

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My family and myself have been very happy with the care dad has received. All of his care has been friendly and professional. The cook has gone our of her way to provide food dad likes as he is a fussy eater. His clothes are washed and returned on the same day. All his medical needs are assessed and taken care of. A lovely care home

How likely would you be to recommend Don Thomson House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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