Stortford Road, Hatfield Heath, Bishop's Stortford CM22 7DL
Hatfield Haven is a Bishop Stortford care home, with twenty-two bedrooms and a service that specialises in provision for people with a form of dementia, including Alzheimer's.
Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independence than they might otherwise.
Together with efficient care, Hatfield Haven has good wheelchair access, its own stairlift and well-kept gardens that visitors are also welcome to enjoy.
Owner: Hatfield Haven Ltd
Person in charge: Carole Tubby (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 22
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single £850 – £950 (These prices are only a guideline, please contact Hatfield Haven to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hatfield Haven: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for Hatfield Haven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hatfield Haven in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.1 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.861 for Hatfield Haven is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.091 Points relating to the number of positive Reviews for Hatfield Haven is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.4 Target = 0.682 , then divided by 2 = 0.341
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hatfield Haven has a Review Score of 7 (6.952) from 3 Reviews
Review submitted from a Postal Card by Shirley B (Daughter of Resident) on Monday 20 March 2017. Relates to February 2017.
Excellent care.
How likely would you be to recommend Hatfield Haven? Extremely Likely
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Review submitted from a Postal Card by Bernie T (Son-in-law of Resident) on Tuesday 14 March 2017. Relates to February 2017.
My wife and I visit about twice a week over the last two years. The home is clean, warm and friendly. The staff have a difficult job watching over the residents, some of whom can be difficult and unpredictable.
Our experience has been that the staff are very friendly, approachable and caring to residents - even the difficult people. They provide entertainment, outside visits and support and are always smiling and surprisingly loving to their patients. The effort put into the running and management of the Haven is, in our view, exemplary.
How likely would you be to recommend Hatfield Haven? Extremely Likely
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Review submitted from a Postal Card by Dawn M (Daughter-in-law of Resident) on Monday 10 October 2016. Relates to August 2016.
Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.
How likely would you be to recommend Hatfield Haven? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
There are currently no Care Home Idol entrants who have performed at Hatfield Haven