Hatfield Haven

Stortford Road, Hatfield Heath, Bishop's Stortford CM22 7DL
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9.6 24 Reviews
  • Hatfield Haven, Bishop's Stortford
Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.

Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.

Together with efficient care, Hatfield Haven has good wheelchair access, its own stairlift and passenger lift and a well-kept garden that visitors are also welcome to enjoy.

The home also delivers person-centred activities and has a mini bus for weekly trips out.
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Care Provided by Hatfield Haven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Hatfield Haven to find out the exact price for your requirements.

Contact Hatfield Haven to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hatfield Haven to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Hatfield Haven Ltd

Person in charge

  • Carol Tubby (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (25)

Visiting

  • The home is open 24/7 so visitors are welcome at any time.

Parking

  • Car park attached to the home

Hatfield Haven Reviews (24)

9.6

Hatfield Haven has a Review Score of 9.6 (9.595) out of 10, based on 14 reviews in the last 2 years.
Over all time Hatfield Haven has 24 reviews.

Overall Experience
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Date Published
  • 24
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Reviewer Connection to Hatfield Haven
  • 11
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Total of 24, showing 1-20
Review from A C (Daughter-in-law of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We've been consistently impressed by the level of care and compassion shown at Hatfield Haven. The team doesn't just provide support - they treat residents like family, with kindness, dignity and an attention to detail that makes all the difference. My mother-in-law has complex dementia needs, and we've
watched her flourish in this nurturing environment.
Reply from Angie, Administrator at Hatfield Haven

Thank you for your lovely review. We're so pleased that you are happy with the care that your mother in law receives.

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Review from S D (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided for my mum is very good. Communication between myself and staff - carers and management is excellent especially when it comes to medication changes, health & wellbeing, which is reassuring.
The carers looking after Mum are absolutely lovely, caring & professional.
I would recommend
as a safe, caring home for your loved one.
Reply from Angie, Administrator at Hatfield Haven

Thank you for your lovely review. We're so pleased to hear that you regard our home as safe and caring.

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Review from Julie L (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has resided at Hatfield Haven since the summer of 2020. He has had plenty of ups and downs, mostly downs, but has always been treated with as much dignity as can be, considering the awful symptoms of dementia. He is now cared for in his bed, all his needs are met to a high standard by the wonderful
staff and management there. 10/10.
Reply from Angie, Administrator at Hatfield Haven

Thank you very much for your kind review and for giving us 10/10!

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Review from J H (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my father has been in this care home, we as a family have been very pleased with the care and attention he has received. The staff are all caring, patient and get to know the residents as individuals. Any issues we have had have been dealt with quickly and professionally. I would recommend this
care home; my father is very happy there.
Reply from Angie, Administrator at Hatfield Haven

Thank you so much for your kind review. We're pleased to hear that you're happy with the care and attention your father is receiving and that you would recommend Hatfield Haven to others.

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Review from Linda W (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A relatively small care home, this really suits my mum. The staff are friendly, caring and go out of their way to help in any way possible. The management team totally supported mums intergration from home life to living at Hatfield Haven. I have also benefited from their care and attention. Thank you.
Reply from Angie, Administrator at Hatfield Haven

Thank you very much for your kind review. We're happy to hear that you're pleased with the support your Mum received with the transition from home to Hatfield Haven and also with the care that your Mum is receiving here.

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Review from William B (Husband of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my wife has only been a resident at Hatfield Haven since the 11th June 2025, this has to be a limited report so far. She needs more time to give a honest opinion so far, but she is coming to terms with her care, but we both agree this so far so good. I personally am very pleased with the home and
its excellent life and care they give to all their residents.
Reply from Angie, Administrator at Hatfield Haven

Thank you so much for your lovely review. We're glad to hear that you are pleased with Hatfield Haven and also with the care that is provided for your wife.

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Review from S T (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the home. The carers are very helpful and very kind. His room is very nice and comfortable. The meals are very good, and he enjoys them. It is a very nice home to visit, and you are made very welcome. He is very happy there.
Reply from Angie, Administrator at Hatfield Haven

Thank you so much for your lovely review. We're really pleased that he is happy here and enjoying the meals.

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Review from Sara O (Daughter of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff provide excellent care to the residents and seem to have a genuine connection with them. The atmosphere is positive and residents are encouraged to engage in activities. As a visitor I'm always made to feel welcome. I think the food could be improved as it is often bland and portions overwhelming.
The management company don't engage with residents/families and treat it very much as a business. I hope they appreciate their staff, but I'm not sure they do.
Reply from Sarah Smith, Administrator at Hatfield Haven

Thank you for taking the time to leave us a review. We really do appreciate your feedback. We constantly review our 4 week menu and make changes as per our residents input, however I will pass your feedback on. I'm so pleased that you are happy with the care and atmosphere we provide. Thanks again.

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Review from M R (Husband of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is bedbound and cannot stand or sit up. Her diet is just good supplements - does not eat proper food. Therefore, our experience of the Haven is limited, but the staff are kind and helpful.
Reply from Angie, Administrator at Hatfield Haven

Thank you for taking the time to leave us a review. We really do appreciate your feedback and will pass your comments on to the team.

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Review from D D (Aunt of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Hatfield Haven are kind, caring and respectful towards all of the residents and each other. The atmosphere is warm and friendly and the staff are all very attentive towards each resident's individual needs, whether that be physical or emotional. I have no concerns now about
my aunt's health, welfare or safety. This home is a 'gem' and shows how to run a gold standard care home.
Reply from Sarah Smith, Admin at Hatfield Haven

What a lovely reply! Thank you for your lovely words and appreciation.

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Review from I C (Wife of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit regularly 4-5 days during the week. My wife and I were together for 43 years including 5 years prior to her residency.
The home is a caring environment which establishes much more of a 'homely' feeling. Staff were very approachable and always helpful, courteous and attentive.
Reply from Sarah Smith, Admin. at Hatfield Haven

Thank you for this review we do strive to be helpful, courteous and attentive to residents and families alike so thank you for acknowledging this.

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Review from E S (Wife of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a difficult decision to place your loved one into care due to dementia. I am very happy with his care, the staff are good, well trained and make sure my needs are met also, nothing is too much trouble. The staff are the same all the time so I've got used to them.
It's early days, but I hope my
husband settled in the future as he has so far.
Reply from Sarah Smith, Admin at Hatfield Haven

Thank you for taking the time with this review. We really do appreciate your feedback and if there is anything you are unhappy with, this can be addressed and swiftly changed. Thank you once again.

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Review from David K (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly outstanding, my mum was moved here from another care home that was nowhere near as good. The staff are all so caring and passionate about what they do. Residents are treated to so many engaging activities. There was a belly dancing raffle pancake day. And a Pantomime every year. Trips to the seaside.
Visits to the airport to see planes taking off, plus tea and cake. There are animal experiences; snakes, dogs, meerkats, bats, spiders, owls. It is so heartwarming to see my mum put on weight and enjoying herself. I feel I have got my mum back from her dementia. It is like having a second family. Every visit is so enjoyable.
Reply from Sarah Smith, Admin at Hatfield Haven

Wow, what a lovely review, thank you. It makes everyone of us that care for your dear mum so proud when we are appreciated like this. Thank you.

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Review from Sandra K (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is outstanding. The care and compassion given to my mother are excellent; she is very happy here, which makes me very happy too. I would recommend Hatfield Haven every time.
Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your appreciation. We take such pride in our care here and really do appreciate the positive feedback.
Thank you again.

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Review from P S (Wife of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always given a welcome cup of tea (and an offer of food) as I usually come by bus. They new furniture has made all the spaces more accessible.
New residents are more welcome even if the don't appreciate it.
Reply from Sarah Smith, Admin at Hatfield Haven

Thank you for your kind words, we always try to make everyone feel welcome and at home, after all this is the residents' home...

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Review from Karen B (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hatfield Haven is providing excellent care for our mum. The staff are compassionate and have treated Mum with so much love, kindness, dignity and respect. I can only praise all the staff for everything they do, both staff and management are always welcoming to the family. I would certainly recommend
the home to anyone. There are always a lot of amazing activities going on with a first-class organiser and lots of fun. We couldn't be happier!
Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your lovely review. We work really hard to maintain our name as a caring welcoming home, who meets all the needs of our lovely residents and it is so nice to receive a review such as yours which validates this. Appreciation goes a long way. Thank you.

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Review from D H (Daughter of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been a resident now for 7 months. She is very settled and well looked after. She feels safe and secure. The food is good and plentiful.
I particularly like the amount of activities organized to keep residents busy and engaged.
The staff always seem to be very caring and fond of residents.
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Review from I C (Son of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Hatfield Havenmy fathers condition has dramatically improved, it is lovely to see him regaining interest and enjoyment of his life. His physical needs have been well looked after and he has the right amount of stimulation to help him close with his dementia. The staff have been so
careful with the residents during the pandemic while giving us as much freedom as possible to visit too.
Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your review, our residents mean so much to us and we are so lucky to have a wonderful caring staff that genuinely care for all our residents. Thank you once again.

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Review from K W (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been impressed with every aspect of my mother's care at Hatfield Haven, but I write as we are in the mid-Covid-19 situation.
I have been so impressed with the way the whole team, from the management to the carers, have handled a very dangerous situation.
It has been so very hard not
being able to visit, but the staff have done their very best to maintain contact between our family and our mother ie, phone calls and facetime. It has helped us cope with the current situation, just knowing that Mum is in a loving, caring environment. I will never be able to thank them all enough.
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Review from Elizabeth E (Daughter of Resident) published on 25 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over 3 1/2 years and has had nothing but the best standard of care the staff can provide. She is extremely content and I am very comforted by that. My only complaint would be that her fees have increased by 25% which I find unacceptable as her pension and other benefits
have not!
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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Hatfield Haven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Hatfield Haven is calculated as follows: ( (107 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hatfield Haven is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Carol

Carol Tubby

Job Title: Home Manager Joined: 2017

Carol is our home manager and has many years of experience within the care sector.


Her previous role was in a 58-bed care home where she was the home manager and worked in that role for 14 years. She started as a carer and has worked her way up through the ranks. She is knowledgeable, approachable and caring. She has been with Hatfield Haven for seven years now and we are very privileged to have running the home.

Tracy

Tracy Last

Job Title: Senior Carer Joined: 2019

Tracy is an exceptional member of our team with over twenty years of experience in this role.


She is very qualified and knowledgeable and is happy to share this with her team and to nurture new staff members. We are extremely grateful to have had Tracy with us for over five years now, she is fun, caring and able to lead her team in a professional and calm manner.

Angie

Angie Goulding

Job Title: Administrator Joined: 2025

Angie is the first point of call at Hatfield Haven.


Angie deals with everything to do with administration. She arranges new admissions and is always at hand or on the end of the phone should you have any questions at all. She knows the home and staff well and also the residents and their families.

Nilima

Nilima Sharma

Job Title: Senior Health Care Assistant Joined: 2022

Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and has good relationships with outside agencies.


Her shifts are always calm and well controlled and staff enjoy working under her.

Frequently Asked Questions about Hatfield Haven

What types of Care is Hatfield Haven registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatfield Haven have?

There are 25 Single Rooms.

What are the Facilities & Services at Hatfield Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatfield Haven to the centre of Bishop's Stortford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Haven to verify any information. View our terms and conditions. Hatfield Haven has an Enhanced Service - more info.