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Hatfield Haven

Stortford Road, Hatfield Heath, Bishop's Stortford, Essex CM22 7DL
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Hatfield Haven, Bishop's Stortford
Hatfield Haven, Bishop's Stortford
Hatfield Haven, Bishop's Stortford

Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.

Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.

Together with efficient care, Hatfield Haven has good wheelchair...  

Care Provided by Hatfield Haven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,600£1,400 - £1,700
Residential Dementia Care£1,200 - £1,600£1,400 - £1,700

Fees depending on assessment and dependency

Hairdressing and chiropody charged extra as monthly expenses

Contact Hatfield Haven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hatfield Haven Ltd
  • Private Owned

Person in charge

  • Carol Tubby(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • The home is open 24/7 so visitors are welcome at any time.

Parking

  • Car park attached to the home

Hatfield Haven Reviews (27)

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9.5

Hatfield Haven has a Review Score of 9.5 (9.492) out of 10, based on 15 reviews in the last 2 years. Over all time Hatfield Haven has 27 reviews.

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Showing 27 reviews matching selected criteria
Review from I C (Son of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

Since moving into Hatfield Havenmy fathers condition has dramatically improved, it is lovely to see him regaining interest and enjoyment of his life. His physical needs have been well looked after and he has the right amount of stimulation to help him close with his dementia. The staff have been so careful with the residents during the pandemic while giving us as much freedom as possible to visit too.

Reply from Sarah Smith, Admin at Hatfield Haven

Thank you so much for your review, our residents mean so much to us and we are so lucky to have a wonderful caring staff that genuinely care for all our residents. Thank you once again.

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Review from K W (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card
Overall Experience
I have always been impressed with every aspect of my mother's care at Hatfield Haven, but I write as we are in the mid-Covid-19 situation.
I have been so impressed with the way the whole team, from the management to the carers, have handled a very dangerous situation.

It has been so very hard not being able to visit, but the staff have done their very best to maintain contact between our family and our mother ie, phone calls and facetime. It has helped us cope with the current situation, just knowing that Mum is in a loving, caring environment. I will never be able to thank them all enough.

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Review from Elizabeth E (Daughter of Resident) published on 25 May 2020 Submitted via Postal Card
Overall Experience

My mother has been a resident for over 3 1/2 years and has had nothing but the best standard of care the staff can provide. She is extremely content and I am very comforted by that. My only complaint would be that her fees have increased by 25% which I find unacceptable as her pension and other benefits have not!

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Review from Colin P (Son of Resident) published on 13 May 2020 Submitted via Website
Overall Experience

It would be really difficult to find anything that warrants a less than positive response. Our mother has been in Hatfield Haven for a year. We were concerned about how she would be cared for but very quickly our minds were put at ease as we realised that she was getting excellent all-round care. We can only describe the staff and management as ‘simply the best’. The residents are kept stimulated and entertained during the day and regular trips are arranged including visits to garden centres and museums. Recently (until the COVID19 pandemic) children from a local nursery were also visiting the residents at the home on a weekly basis with both groups clearly getting so much out of the visits. Apart from our regular visits (which have had to be virtual during ‘lockdown’) we look forward to seeing the activity photos on social media. We cannot thank all the staff enough for their dedication and compassion.

Reply from Carol Tubby, Registered Manager at Hatfield Haven

I would like to take this opportunity to say thank you for your lovely comments, it means so much to all of us and is very appreciated by the staff. Your mum settled very well and enjoys life with us especially trying to teach some of us French and those moments are very important to her as you can...  

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Review from Shirley B (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card
Overall Experience

Excellent care.

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Review from Bernie T (Son-in-law of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience
My wife and I visit about twice a week over the last two years. The home is clean, warm and friendly. The staff have a difficult job watching over the residents, some of whom can be difficult and unpredictable.

Our experience has been that the staff are very friendly, approachable and caring to residents - even the difficult people. They provide entertainment, outside visits and support and are always smiling and surprisingly loving to their patients. The effort put into the running and management of the Haven is, in our view, exemplary.

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Review from Dawn M (Daughter-in-law of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience

Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (4)

Carol Tubby
Carol TubbyJob Title:Home ManagerJoined: 2017

Carol is our home manager and has many years of experience within the care sector.

Her previous role was in a 58-bed care home where she was the home manager and worked in that role for 14 years. She started as a carer and has worked her way up through the ranks. She is knowledgeable, approachable and caring. She has been with Hatfield Haven for seven years now and we are very privileged to have running the home.

Tracy Last
Tracy LastJob Title:Senior CarerJoined: 2019

Tracy is an exceptional member of our team with over twenty years of experience in this role.

She is very qualified and knowledgeable and is happy to share this with her team and to nurture new staff members. We are extremely grateful to have had Tracy with us for over five years now, she is fun, caring and able to lead her team in a professional and calm manner.

Angie Goulding
Angie GouldingJob Title:AdministratorJoined: 2025

Angie is the first point of call at Hatfield Haven.

Angie deals with everything to do with administration. She arranges new admissions and is always at hand or on the end of the phone should you have any questions at all. She knows the home and staff well and also the residents and their families.

Nilima Sharma
Nilima SharmaJob Title:Senior Health Care AssistantJoined: 2022

Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and has good relationships with outside agencies.

Her shifts are always calm and well controlled and staff enjoy working under her.

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