Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.
Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.
Together with efficient care, Hatfield Haven has good wheelchair...
Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.
Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.
Together with efficient care, Hatfield Haven has good wheelchair access, its own stairlift and passenger lift and a well-kept garden that visitors are also welcome to enjoy.
The home also delivers person-centred activities and has a mini bus for weekly trips out.
Contact Hatfield Haven to confirm what's included and get a personalised quote:
Fees depending on assessment and dependency
Hairdressing and chiropody charged extra as monthly expenses
The price(s) shown are provided by the care home. Contact Hatfield Haven for full pricing details and T&Cs.
Hatfield Haven has a Review Score of 9.4 (9.425) out of 10, based on 12 reviews in the last 2 years.
Over all time Hatfield Haven has 27 reviews.
Since moving into Hatfield Havenmy fathers condition has dramatically improved, it is lovely to see him regaining interest and enjoyment of his life. His physical needs have been well looked after and he has the right amount of stimulation to help him close with his dementia. The staff have been so...
Since moving into Hatfield Havenmy fathers condition has dramatically improved, it is lovely to see him regaining interest and enjoyment of his life. His physical needs have been well looked after and he has the right amount of stimulation to help him close with his dementia. The staff have been so careful with the residents during the pandemic while giving us as much freedom as possible to visit too.
Thank you so much for your review, our residents mean so much to us and we are so lucky to have a wonderful caring staff that genuinely care for all our residents. Thank you once again.
It has been so very hard...
It has been so very hard not being able to visit, but the staff have done their very best to maintain contact between our family and our mother ie, phone calls and facetime. It has helped us cope with the current situation, just knowing that Mum is in a loving, caring environment. I will never be able to thank them all enough.
My mother has been a resident for over 3 1/2 years and has had nothing but the best standard of care the staff can provide. She is extremely content and I am very comforted by that. My only complaint would be that her fees have increased by 25% which I find unacceptable as her pension and other...
My mother has been a resident for over 3 1/2 years and has had nothing but the best standard of care the staff can provide. She is extremely content and I am very comforted by that. My only complaint would be that her fees have increased by 25% which I find unacceptable as her pension and other benefits have not!
It would be really difficult to find anything that warrants a less than positive response. Our mother has been in Hatfield Haven for a year. We were concerned about how she would be cared for but very quickly our minds were put at ease as we realised that she was getting excellent all-round care....
It would be really difficult to find anything that warrants a less than positive response. Our mother has been in Hatfield Haven for a year. We were concerned about how she would be cared for but very quickly our minds were put at ease as we realised that she was getting excellent all-round care. We can only describe the staff and management as ‘simply the best’. The residents are kept stimulated and entertained during the day and regular trips are arranged including visits to garden centres and museums. Recently (until the COVID19 pandemic) children from a local nursery were also visiting the residents at the home on a weekly basis with both groups clearly getting so much out of the visits. Apart from our regular visits (which have had to be virtual during ‘lockdown’) we look forward to seeing the activity photos on social media. We cannot thank all the staff enough for their dedication and compassion.
I would like to take this opportunity to say thank you for your lovely comments, it means so much to all of us and is very appreciated by the staff. Your mum settled very well and enjoys life with us especially trying to teach some of us French and those moments are very important to her as you can...
I would like to take this opportunity to say thank you for your lovely comments, it means so much to all of us and is very appreciated by the staff. Your mum settled very well and enjoys life with us especially trying to teach some of us French and those moments are very important to her as you can see by her smiling face. It is so lovely for staff to see these beautiful comments and to be appreciated for the work that they enjoy doing in currently such difficult times.Thank you again from all at Hatfield Haven
Excellent care.
Excellent care.
Our experience has been that the staff are very friendly, approachable and caring to...
Our experience has been that the staff are very friendly, approachable and caring to residents - even the difficult people. They provide entertainment, outside visits and support and are always smiling and surprisingly loving to their patients. The effort put into the running and management of the Haven is, in our view, exemplary.
Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.
Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Carol is our home manager and has many years of experience within the care sector.
Her previous role was in a 58-bed care home where she was the...
Carol is our home manager and has many years of experience within the care sector.
Her previous role was in a 58-bed care home where she was the home manager and worked in that role for 14 years. She started as a carer and has worked her way up through the ranks. She is knowledgeable, approachable and caring. She has been with Hatfield Haven for seven years now and we are very privileged to have running the home.
Tracy is an exceptional member of our team with over twenty years of experience in this role.
She is very qualified and knowledgeable and is happy...
Tracy is an exceptional member of our team with over twenty years of experience in this role.
She is very qualified and knowledgeable and is happy to share this with her team and to nurture new staff members. We are extremely grateful to have had Tracy with us for over five years now, she is fun, caring and able to lead her team in a professional and calm manner.
Angie is the first point of call at Hatfield Haven.
Angie deals with everything to do with administration. She arranges new admissions and is always...
Angie is the first point of call at Hatfield Haven.
Angie deals with everything to do with administration. She arranges new admissions and is always at hand or on the end of the phone should you have any questions at all. She knows the home and staff well and also the residents and their families.
Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and...
Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and has good relationships with outside agencies.
Her shifts are always calm and well controlled and staff enjoy working under her.
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