Hatfield Haven

Stortford Road, Hatfield Heath, Bishop's Stortford CM22 7DL
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9.6 24 Reviews
  • Hatfield Haven, Bishop's Stortford
Hatfield Haven is a Bishop Stortford care home, with twenty-four bedrooms with a double room for 25 bed occupancy. The home offers a service that specialises in provision for people with a form of dementia, including Alzheimer's.

Carers are skilled in maintaining a calm and stress-free environment, in which people with memory loss can feel more secure and independent than they might otherwise.

Together with efficient care, Hatfield Haven has good wheelchair access, its own stairlift and passenger lift and a well-kept garden that visitors are also welcome to enjoy.

The home also delivers person-centred activities and has a mini bus for weekly trips out.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Hatfield Haven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hatfield Haven Ltd

Person in charge

  • Carol Tubby (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (25)

Visiting

  • The home is open 24/7 so visitors are welcome at any time.

Parking

  • Car park attached to the home

Hatfield Haven Reviews (24)

Total of 24, showing 21-24
9.6

Hatfield Haven has a Review Score of 9.6 (9.595) out of 10, based on 14 reviews in the last 2 years. Over all time Hatfield Haven has 24 reviews.

Overall Experience

  • 17
  • 7
  • 0
  • 0
  • 0

Date Published

24
9
12
14
10

Review from Colin P (Son of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be really difficult to find anything that warrants a less than positive response. Our mother has been in Hatfield Haven for a year. We were concerned about how she would be cared for but very quickly our minds were put at ease as we realised that she was getting excellent all-round care. We
can only describe the staff and management as ‘simply the best’. The residents are kept stimulated and entertained during the day and regular trips are arranged including visits to garden centres and museums. Recently (until the COVID19 pandemic) children from a local nursery were also visiting the residents at the home on a weekly basis with both groups clearly getting so much out of the visits. Apart from our regular visits (which have had to be virtual during ‘lockdown’) we look forward to seeing the activity photos on social media. We cannot thank all the staff enough for their dedication and compassion.

Reply from Carol Tubby, Registered Manager at Hatfield Haven

I would like to take this opportunity to say thank you for your lovely comments, it means so much to all of us and is very appreciated by the staff. Your mum settled very well and enjoys life with us especially trying to teach some of us French and those moments are very important to her as you can see by her smiling face. It is so lovely for staff to see these beautiful comments and to be appreciated for the work that they enjoy doing in currently such difficult times.
Thank you again from all at Hatfield Haven

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Review from Shirley B (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Bernie T (Son-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit about twice a week over the last two years. The home is clean, warm and friendly. The staff have a difficult job watching over the residents, some of whom can be difficult and unpredictable.
Our experience has been that the staff are very friendly, approachable and caring to residents
- even the difficult people. They provide entertainment, outside visits and support and are always smiling and surprisingly loving to their patients. The effort put into the running and management of the Haven is, in our view, exemplary.

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Review from Dawn M (Daughter-in-law of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home which is very well run, in particular, the entertainment and activities are outstanding. They provide stimulation and amusements nearly every day.

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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Hatfield Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Hatfield Haven is calculated as follows: ( (107 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield Haven is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Carol

Carol Tubby

Job Title: Home Manager

Joined: 2017

Carol is our home manager and has many years of experience within the care sector.


Her previous role was in a 58-bed care home where she was the home manager and worked in that role for 14 years. She started as a carer and has worked her way up through the ranks. She is knowledgeable, approachable and caring. She has been with Hatfield Haven for seven years now and we are very privileged to have running the home.

Tracy

Tracy Last

Job Title: Senior Carer

Joined: 2019

Tracy is an exceptional member of our team with over twenty years of experience in this role.


She is very qualified and knowledgeable and is happy to share this with her team and to nurture new staff members. We are extremely grateful to have had Tracy with us for over five years now, she is fun, caring and able to lead her team in a professional and calm manner.

Angie

Angie Goulding

Job Title: Administrator

Joined: 2025

Angie is the first point of call at Hatfield Haven.


Angie deals with everything to do with administration. She arranges new admissions and is always at hand or on the end of the phone should you have any questions at all. She knows the home and staff well and also the residents and their families.

Nilima

Nilima Sharma

Job Title: Senior Health Care Assistant

Joined: 2022

Nilima has been with us for over two years now. She is professional in her duties but also fun with our residents. She works at a high standard and has good relationships with outside agencies.


Her shifts are always calm and well controlled and staff enjoy working under her.

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